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Hard Rock Hotel at Universal Orlando

Travelers' Choice award winner
#45 of 335 Hotels in Orlando
GreenLeadersBronze level
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Hard Rock Hotel at Universal Orlando
Hard Rock Hotel at Universal Orlando
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8,181 Reviews from our TripAdvisor Community

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Showing 7,362: English reviews
Frederick, Maryland
Reviewed May 11, 2015

What a great hotel. The staff were friendly and attentive, at both the pool side and also in the restaurants. The room and the public areas were nice, the kids had a blast in the pool. Very highly recommended!!!

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2Thank SimonH29
HardRockHotelOrlando, General Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Dear Simon, Nothing makes me more happy than to know our little "rockers" enjoy our hotel and all the amenities we have to offer. Families from all over the world visit us for just that reason- all our kid-friendly activities and offerings makes them feel part of the Band! Thank you for taking the time to write a review and...

Reviewed May 10, 2015 via mobile

Went here with my family to celebrate my birthday. Treated very well by all the staff and the food was amazing as well as the atmosphere everyone was having a wonderful time and the staff a floor show for all the customers Can't wait to go again.

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1Thank Jan R
HardRockHotelOrlando, General Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Dear Jan, Thank you for sharing your feedback regarding your recent stay at the Hard Rock Hotel at Universal Orlando. I am so glad to hear that we provided a rock star quality vacation experience during your time with us. We love nothing more than having our guests celebrate their special moments with us. Thank you for sharing your feedback...

Westwood, Massachusetts
Reviewed May 10, 2015

We stayed at the Hard Rock 4 years ago. Since then they have updated the rooms and we liked the new décor. My daughter was particularly interested in the mirror that showed the height of some famous singers. Main reason for staying was 1. early entry to Universal Studios. 2. Express Pass which lets you be more efficient at doing...

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1Thank swansfromBoston
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for your sincere review and for the perfect score! It is truly our pleasure to ensure all our guests have a rockin' good time at the Hard Rock Hotel at Universal Orlando. Hope to see you back soon! Keep on Rockin'...

Kidderminster, United Kingdom
Reviewed May 9, 2015 via mobile

We stayed here for 1 night while in orlando to get etly access to harry potter world and get free que jump pass's and all I can say is wow the hotel was flawless nothing was to much trouble, the bar staff where brilliant aswell very talkative and the rooms where huge, we had 2 queen size beds in our...

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4Thank griffiths123
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you so much for taking the time to share your recent five star review regarding your stay at the Hard Rock Hotel at Universal Orlando. The included Early Park admission to the Wizarding World of Harry Potter themed areas at either park, time and location subject to change, when partnered with the complimentary Universal Unlimited Express Passes put you...

Saint Louis, Missouri
Reviewed May 9, 2015

Stayed from April 29 - May 3, 2015 with my sister. We loved the location and cleanliness of our room! The hotel's location was only a short walk to Universal Studios, Universal Islands of Adventure, and CityWalk. The hotel also offered many dining options and a nice size pool with many family friendly activities. I highly recommend this hotel for...

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1Thank Ashley L
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Ashley, Thank you for your five star review of your recent stay at the Hard Rock Hotel at Universal Orlando. We are thrilled that you were able to take advantage of all of the great amenities our hotel has to offer. Our proximity to the theme parks leaves you only steps away from your favorite attractions. We hope to see...

Reviewed May 9, 2015 via mobile

Wanted to try this hotel after hearing so much about it, but for the price I think there are better options. It does have a very nice pool and Starbucks coffee, big + , but each meal at this hotel for a family of four is a lot. Rooms are nice, but not particularly large, shops are nice, again extremely...

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Helpful?
Thank Cristina C
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Christina - Thank you for taking the time to share you experience. It is great to read that your family enjoyed the many amenities we offer here at the Hard Rock Hotel Orlando. We look forward to the opportunity to serve you in the future. Rock on!

Pennsylvania Dutch Country, Pennsylvania
Reviewed May 9, 2015

One of the best stays we've enjoyed in a long time. The whole experience is excellent from start to finish. Beautiful property, great rooms (we had a 1st floor room with a view out to a lush garden and complete privacy). Bathroom is a little tight on space but didn't diminish our enjoyment. The complimentary use of a Fender guitar...

Review collected in partnership with Hard Rock Hotels & Casinos
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1Thank David D
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Dear David, Thanks for your perfect five star review regarding your recent stay at the Hard Rock Hotel at Universal Orlando. I am so glad you had a chance to experience our newly renovated rooms and all of the wonderful new amenities that they feature. The Fender guitar rental program is one of the most highly requested amenities and is...

Chicago, Illinois
Reviewed May 8, 2015

You won't be disappointed!! The hotel is amazing. The entire staff at the hotel is even more amazing. One is friendlier than the next and they truly make you feel like family. You will not be disappointed. Bob Chicago

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Robert L
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Robert, Thank you so much for the 5 star review of your recent stay at the Hard Rock Hotel at Universal Orlando. We are so happy to hear that our out of this world staff was able to provide you with world class service! We look forward to seeing you again soon to have another rock star experience!

Reviewed May 8, 2015

Our luggage was lost at the airport, and we showed up at 10:30pm to check in, having not eaten in HOURS, frustrated, and weary. The desk clerk checked us in quickly and sent us to the restaurant downstairs (check-in only took about 5 minutes!!!), where the were supposed to close at 11pm, but stayed open a bit longer so we...

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5Thank Colleen M
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Dear Colleen, Thank you for your outstanding review regarding your time at the Hard Rock Hotel at Unviersal Orlando. I am sorry to hear about your negative travel experience, however I am so glad to hear that we were able to make the best out of the situation for you. Here at the Hard Rock Hotel at Universal Orlando, our...

Reviewed May 8, 2015 via mobile

We stayed here for two weeks with our two sons age 15 and 7 yrs, both loved it. Our sons are quite quiet and reserved but Dj Scooter was enough to bring our youngest out of his shell. He got him to play Dj and Dj William well and truly enjoyed himself. There was enough to do for both boys....

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1Thank ALEX S
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Dear Alex, Thanks for your fantastic five star review regarding your recent stay at the Hard Rock Hotel at Universal Orlando. DJ Scooter is always a huge draw with the kids here and I am particularly excited to hear that he was able to create such a memorable moment for your son, William. Rock Stars such as Carolina & Anthony...

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Live like a rock star and savor the perks of rock 'n' roll royalty with impeccable accommodations, laid-back luxurious style and show-stopping service. Located on-site at Universal Orlando Resort, Hard Rock Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more   less 

Additional Information about Hard Rock Hotel at Universal Orlando

Address: 5800 Universal Blvd, Orlando, FL 32819-7834
Location: United States > Florida > Central Florida > Orlando
Price Range: $265 - $607 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel at Universal Orlando 4*
Number of rooms: 650
Reservation Options:
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Also Known As:
Hard Rock Hotel Orlando
Hotel Hard Rock
Hard Rock Resort
Hard Rock Orlando
Hard Rock Cafe Hotel Orlando
Universal Hard Rock Hotel
Hotel Style:
#15 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#33 Green Hotel in Orlando
#39 Romantic Hotel in Orlando
#40 Business Hotel in Orlando
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Questions & Answers

Here's what travelers have asked, with answers from Hard Rock Hotel at Universal Orlando staff and other travelers.
306 questions
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Questions? Get answers from Hard Rock Hotel at Universal Orlando staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for rooms not at the end of corridors”
 of 5 bubbles CalamityCarla, yesterday | Read review
“We didn't have any special room, we did not mind. Didn't spend much time in the room.”
 of 5 bubbles reen1026, 1 week ago | Read review
“Avoid pool view rooms if noise bothers you. The noise from the pool area did not bother us, but may bother some.”
 of 5 bubbles CandiceR915, 1 week ago | Read review
“Water Taxi and Resturan tare on the 1st Floor, Check in/Out is on the 3rd Floor.”
 of 5 bubbles Q7590FEsteveh, 1 week ago | Read review
“Pool view rooms are noisier but not that loud..”
 of 5 bubbles chrishG5239DH, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question