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Hard Rock Hotel at Universal Orlando

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Traveler (3261)
Room & Suite (734)
Pool & Beach (383)
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Overview
  • Excellent63%
  • Very good24%
  • Average8%
  • Poor3%
  • Terrible2%
Travelers talk about
“express pass”(937 reviews)
“city walk”(940 reviews)
“water taxi”(705 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Rooms
Jun 4Jun 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (9,522)
There are newer reviews for Hard Rock Hotel at Universal Orlando
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5,109
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All reviewsexpress passcity walkwater taxirock royaltyrock starclub levelvelvet barrock musicpalm restaurantislands of adventurefast passharry potterboth parkskids suiteroom keypool areaearly access
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2,831 - 2,835 of 8,528 reviews
Reviewed February 5, 2016

Check-in was OK. Arrived at 11 am. Room was not ready but could check-in anyways but access our room. Got a call 2-3 hours later that the room was ready. Bought Universal tickets and went to the parks in the meantime. Staying at the hotel...More

2  Thank Prof01
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded February 6, 2016

Thank you for taking the time to share a review of your recent visit to the Hard Rock Hotel at Universal Orlando. We are delighted our rockin’ team was able to assist with an early check-in and you were able to take full advantage of...More

Reviewed February 5, 2016 via mobile

We stayed for one night which gave us front of line passes for both Universal parks. We checked in at 7.30 am and we're delighted to be told our room was ready. The lobby was fantastic. We headed to our room which had a garden...More

3  Thank JackieR71
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded February 6, 2016

Hi Jackie, Thank you for the rockin’ five-star review! We are delighted our team of Rock Stars assisted with the early check-in so your family could take full advantage of our close proximity to the theme parks and zero-depth pool. We look forward to welcoming...More

Reviewed February 4, 2016

This was our third time staying at this hotel. We love it for the convenience to the parks, the staff are fantastic and the rooms are always comfortable and clean. The pool and pool bar are great too. The Velvet Bar is an amazing place...More

2  Thank TonyH8888
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded February 5, 2016

We’re glad you came back to rock out with us again! Our brand new memorabilia helps contribute to our authentic rock n’ roll atmosphere. The Universal Unlimited Express Passes paired with our close proximity to the Universal Orlando theme parks can’t be beat. We look...More

Reviewed February 4, 2016

The bonus of the express passes made us choose the Hard Rock this time. We really loved the room and the close proximity to the parks. The only big downside is the hotel restaurant is not very good. We ended up walking to City Walk...More

1  Thank John B
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded February 5, 2016

Thanks for the rockin’ review! A brief walk or water taxi ride brings you to the center of the action, and paired with the Universal Unlimited Express Passes, you can’t go wrong. Our zero-depth pool provides a relaxing atmosphere after an eventful day at the...More

Reviewed February 4, 2016 via mobile

Stayed here Thursday thru Sunday and we really liked it. You get early admission to parks an hour before they even open so there's almost no wait for rides! And you get a fast pass so u get to skip lines too ... We stayed...More

Thank Jessica Z
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded February 5, 2016

Thanks for the great review! The Beach Club provides a great place for relaxation after a long day at the parks. From the live entertainment at our zero-depth pool to the tasty treats at the Kitchen, there is something for every Rock Star to enjoy....More

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Center with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Room Service
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
$316 - $562 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#32 Green Hotel in Orlando
#39 Romantic Hotel in Orlando
#40 Business Hotel in Orlando
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$316 - $562 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#32 Green Hotel in Orlando
#39 Romantic Hotel in Orlando
#40 Business Hotel in Orlando
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveler (3261)
Room & Suite (734)
Pool & Beach (383)
Dining (185)
Amenities (39)
Family and Play Areas (22)
Business Center & Event Rooms (10)
Questions & Answers
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KrisMarie9
May 15, 2018|
Answer
Response from Hugo B | Reviewed this property |
Unfortunately yes.
0
Votes
SCRFC71
May 13, 2018|
Answer
Response from Olivia V |
Yes! Your express pass works for both days - the check in day & the day you check out. You can also use the hotel facilities and stay parked on site for the price of 1 night. I can’t confirm but I think you just have to pick... More
1
Vote
ThompsonFamily190725
May 12, 2018|
AnswerShow all 3 answers
Response from jonclark2016 | Reviewed this property |
I agree with the previous answer. The kitchen for us was a great value breakfast. It’s all you can eat and we ate enough to keep us going until evening dinner with a very small snack in the afternoon. I’m certain we saved... More
1
Vote
Room Tips
"Ask for a room with park views. Maybe request a non-connecting room too if you want it quieter."
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"All are good, Pool View in summer would be entertaining"
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"Book the Club Level ,amazing service Garden view if you prefer quiet, Pool view is also awesome."
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"Pool view is great, but be prepared to heard loud music all day. Not great if you want to get the kids down..."
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