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Hard Rock Hotel at Universal Orlando

Travelers' Choice award winner
#45 of 335 Hotels in Orlando
GreenLeadersBronze level
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Hard Rock Hotel at Universal Orlando
Hard Rock Hotel at Universal Orlando
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8,181 Reviews from our TripAdvisor Community

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Crawley, England, United Kingdom
Reviewed yesterday NEW

We started our honeymoon with 3 nights at the Hard Rock. The room was lovely and clean the hotel also. Due to the brief stay we didn't get to see The pool or bars as we made full use of the complimentary Express Passes and did Universal and Islands of Adventure twice and were so tired in the evenings! Our...

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Thank CalamityCarla
Orlando, Florida
Reviewed yesterday NEW

The price is high for this hotel. We found it is not worth the cost. The only benefit was the close proximity to the park. If you have deep pockets and are not concerned with over paying for everything, then this is the hotel for you. Be aware that when you traveled a distance you most definitely will have to...

Review collected in partnership with Hard Rock Hotels & Casinos
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Thank elizabethjV8578BV
Sellersville, Pennsylvania
Reviewed 2 days ago NEWvia mobile

First time staying here and it was a great stay. Only a few issues, first night toilet ran all night long, but after a text to front desk, it was repaired while we were in the park the next day. 2nd issue and not the hotels fault was the ignorant people in the room next to ours who were very...

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Thank heaterguy100
Washington DC, District of Columbia
Reviewed 3 days ago NEW

This was the perfect hotel for our family w/ teen children. It's close enough to the park where we could walk or take the ferry if too tired. The rooms were fabulous! Plush pillows, bedding, and towels; it's just what you need after a long day of walking! We ate at the hotel restaurant and used the pool, and both...

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1Thank KatMel2011
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for the rockin' response. With the Universal Unlimited Express Passes, and early admission to the Wizarding World of Harry Potter, everyone is sure to enjoy their favorite attractions again and again. Our signature Sleep Like a Rock bedding, and all new line up of rock n’ roll inspired in room amenities are sure to help set the stage...

Reviewed 3 days ago NEW

Took my family of four (two kids ages 10 and 13) to stay at the hard rock hotel at universal. Booked through tripguy.com. Great experience. Hotel is clean, friendly staff, great pool, and good quick food options to grab on the way to the park. I loved the location. While there was a boat dock to ride over to the...

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Helpful?
2Thank Jonathan B
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for your rockin' review. We are thrilled your family was able to take advantage of Universal Unlimited Express Passes, they really do take the parks to a whole new level. Our close proximity to the parks and Universal Unlimited Express Passes really do take the parks to a whole new level. We look forward to welcoming you back...

Naples, United States
Reviewed 3 days ago NEW

Beach club, pool area needs better entertainment , drinks expensive and water down also 18% tip included on the bill not happy , the ambient needs more updating , also service takes a long time to get notice need more staff

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Robert S
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service we pride ourselves in providing. I will be reviewing all of your comments with team as we are always looking for new...

Orlando
Reviewed 4 days ago NEW

stayed with my family for the first time. the staff all in all were friendly and gave a welcoming atmosphere. The room size was very adequate for my family. Enjoyed going to the arcade, as well as dining at the Kitchen Restaurant with my family.

Review collected in partnership with Hard Rock Hotels & Casinos
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Thank louissR7068GW
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for the rockin' review. We are thrilled you were able to take the time to enjoy our poolside activities, the nightly Dive-In movie is a great way to unwind. The Kitchen is a great way to fuel up in the morning. We hope to have the opportunity to welcome you back.

Connecticut
Reviewed 4 days ago NEW

- Dried urine surrounding toilet seat where it screws into the bowl (I cleaned it myself) - Clogged shower/tub- maintenance removed LARGE clump of hair - Smudge marks on light switch and door knobs - No power cord to alarm clock/radio The management is pitiful. We switched rooms to a somewhat cleaner room however as we were packing up our...

Review collected in partnership with Hard Rock Hotels & Casinos
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3Thank Scrooge276
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service we pride ourselves in providing. We hope to have the opportunity to welcome you back. Rock On!

Sheffield, United Kingdom
Reviewed 4 days ago NEW

We stayed here on our previous visit to the theme parks. The location for the Universal parks can't be beaten - so close - and with the benefit of early access to the Wizard World and Unlimited Express passes it made our visit even better. Our room was great - two large comfortable beds so plenty of room for us...

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Thank HulaMN
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for the stellar five-star review. We are thrilled you experienced the Rock Star experience from the moment you arrived. Our newly renovated rooms add an exciting new vibe to the already rockin' good times we feature here at the hotel and our signature Sleep Like a Rock bedding ensures ultimate comfort following an active day at the theme...

West Memphis, Arkansas
Reviewed 4 days ago NEWvia mobile

We spent a week at the Hard Rock Hotel. Great location! 5 minute walk to both parks or Citywalk. The unlimited Express Passes were well worth the price tag for this hotel. We were able to get most of the park rides done within just a few hours each day which allowed us lots of time to come back and...

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Helpful?
Thank natejessWM
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for the rockin' response. With the Universal Unlimited Express Passes, and early admission to the Wizarding World of Harry Potter, everyone is sure to enjoy their favorite attractions again and again. We hope to welcome you back to the Hard Rock very soon.

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Live like a rock star and savor the perks of rock 'n' roll royalty with impeccable accommodations, laid-back luxurious style and show-stopping service. Located on-site at Universal Orlando Resort, Hard Rock Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more   less 

Additional Information about Hard Rock Hotel at Universal Orlando

Address: 5800 Universal Blvd, Orlando, FL 32819-7834
Location: United States > Florida > Central Florida > Orlando
Price Range: $265 - $607 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel at Universal Orlando 4*
Number of rooms: 650
Reservation Options:
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Also Known As:
Hard Rock Hotel Orlando
Hotel Hard Rock
Hard Rock Resort
Hard Rock Orlando
Hard Rock Cafe Hotel Orlando
Universal Hard Rock Hotel
Hotel Style:
#15 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#33 Green Hotel in Orlando
#39 Romantic Hotel in Orlando
#40 Business Hotel in Orlando
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Questions & Answers

Here's what travelers have asked, with answers from Hard Rock Hotel at Universal Orlando staff and other travelers.
306 questions
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Questions? Get answers from Hard Rock Hotel at Universal Orlando staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for rooms not at the end of corridors”
 of 5 bubbles CalamityCarla, yesterday | Read review
“We didn't have any special room, we did not mind. Didn't spend much time in the room.”
 of 5 bubbles reen1026, 1 week ago | Read review
“Avoid pool view rooms if noise bothers you. The noise from the pool area did not bother us, but may bother some.”
 of 5 bubbles CandiceR915, 1 week ago | Read review
“Water Taxi and Resturan tare on the 1st Floor, Check in/Out is on the 3rd Floor.”
 of 5 bubbles Q7590FEsteveh, 1 week ago | Read review
“Pool view rooms are noisier but not that loud..”
 of 5 bubbles chrishG5239DH, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question