We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hard Rock Hotel at Universal Orlando

9,296 reviews
Save
Traveler (3111)
Room & Suite (706)
Pool & Beach (358)
Overview
  • Excellent62%
  • Very good24%
  • Average8%
  • Poor4%
  • Terrible2%
Travelers talk about
“express pass”(980 reviews)
“city walk”(931 reviews)
“water taxi”(720 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (9,296)Write a Review
Filter reviews
8,335 results
Traveler rating
4,975
2,031
771
358
200
Traveler type
Time of year
LanguageEnglish
More languages
4,975
2,031
771
358
200
Show reviews that mention
All reviewsexpress passcity walkwater taxirock royaltyrock starclub levelvelvet barrock musicpalm restaurantislands of adventurefast passharry potterearly entryboth parkskids suiteroom keyuniversal orlando
FilterEnglish
Updating list...
1 - 5 of 8,335 reviews
Reviewed yesterday

I can't even start to say how great the stay at Hard Rock was. Robert, who checked us in, was amazing. The perks from the 7th floor were so worth it. The lounge is fantastic. The staff are great. Absolutely staying here again.

Review collected in partnership with Hard Rock Hotels & Casinos
1  Thank justintherock
Reviewed 2 days ago

Our family of 4 stayed at the Hard Rock Hotel this past summer. We had a fabulous trip. The room was clean and the beds were very comfortable. The pool was fabulous and we were able to slip back to the hotel for a quick...More

3  Thank MRedstone
Reviewed 2 days ago

The big plus is of course location, just a 5 minute walk to the park entrance and free fast passes but for the price you pay for the hotel and it's basic standard its to be hoped that fast passes are included. This is by...More

Thank Foodie-YK
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 2 days ago

Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service we pride ourselves in providing. I will...More

Reviewed 3 days ago via mobile

Not the guest experience we have had in past stays. No waiters at the pool. Requested a room near elevator due to broken leg. No lie we are one of the furthest rooms from the elevator. Did they misunderstand? I asked about a wheelchair. The...More

1  Thank Ready2Goanytime
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 2 days ago

Thank you for your feedback about your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service we pride ourselves in providing. At your earliest convenience we would like...More

Reviewed 3 days ago

We stayed here for 10 nights from 1-11 Feb and had a fab time. Check in staff very efficient and friendly, we mentioned we were getting married soon and found champagne in our room. At the end of our stay they were happy to provide...More

1  Thank Hugo B
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 3 days ago

Thank you for your rockin' review. We are thrilled your family was able to take advantage of Universal Unlimited Express Passes, they really do take the parks to a whole new level. We look forward to welcoming you to the Hard Rock Hotel soon!

View more reviews
PreviousNext
1234561667
About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Center with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Free High Speed Internet ( WiFi )
Spa
Hotel Amenities
Room Service
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
$293 - $637 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#32 Green Hotel in Orlando
#39 Romantic Hotel in Orlando
#40 Business Hotel in Orlando
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$293 - $637 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#32 Green Hotel in Orlando
#39 Romantic Hotel in Orlando
#40 Business Hotel in Orlando
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveler (3111)
Room & Suite (706)
Pool & Beach (358)
Dining (185)
Amenities (39)
Family and Play Areas (22)
Business Center & Event Rooms (10)
Questions & Answers
Ask a question
Holly67890
February 1, 2018|
AnswerShow all 3 answers
Response from Amanda H | Reviewed this property |
The Kitchen restaurant has an entire gluten free menu. Can book on opentable and note gluten free preference
1
Vote
travellaporte
January 27, 2018|
AnswerShow all 2 answers
Response from X14FLY | Reviewed this property |
I don't think so email hotel as they will help normally email back within 24 hours
0
Votes
DanielleCW
January 27, 2018|
AnswerShow all 2 answers
Response from CMF33 | Reviewed this property |
There is a small convenience store in the hotel. which also serves amazing ice creams. not sure about a delivery service though. sorry
0
Votes
PreviousNext
123456145
Room Tips
"Family of 4 I would definitely do the deluxe rooms because you get a sleep sofa!"
Read review
"All our great. We took our kids once and had a junior suite - BEAUTIFUL"
Read review
"Doesn't matter if you have garden view or pool view. you're here to visit Wizarding World and sleep..."
Read review
"pool view rooms are great"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing