Hard Rock Hotel at Universal Orlando
5800 Universal Blvd, Orlando, FL 32819-7834
Lowest prices for your stay
$879
Free cancellation until 03/28/23
$879
Free cancellation until 03/28/23
No prepayment needed
$940
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About
#115 of 381 hotels in Orlando
Location
4.9
Cleanliness
4.5
Service
4.4
Value
3.9
Travelers' Choice
GreenLeaders Bronze level
Live like a rock star and savor the perks of rock ‘n’ roll royalty with impeccable surroundings, laid-back attitude and show-stopping service. Your stay here rocks even more, because you get all the exclusive benefits of staying in Universal Orlando. Skip the regular lines with free^ Universal Express Unlimited ride access at participating attractions in Universal Studios and Islands of Adventure and breeze into one of the Universal parks an hour earlier than other guests with Early Park Admission*. Plus, it’s a quick hop from Universal’s hotels to the parks with free water taxis or shuttles. ^Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal’s Islands of Adventure. Not valid at Universal’s Volcano Bay. Excludes separately ticketed events. Park-to-Park admission required to board the Hogwarts™ Express. Benefit valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Available during normal theme park operating hours only. Additional restrictions may apply and benefits are subject to change without notice. *Requires theme park admission. Early Park Admission begins one (1) hour prior to regularly scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure as determined by Universal Orlando, and Universal’s Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Entertainment staff
Table tennis
Babysitting
Paid private parking on-site
Parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Fence around pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Poolside bar
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Additional bathroom
Housekeeping
Interconnected rooms available
Room service
Refrigerator
Flatscreen TV
On-demand movies
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Park View
Languages Spoken
English, Spanish
Location
87Good for walkers
Grade: 87 out of 100
42Restaurantswithin 0.3 miles
13Attractionswithin 0.3 miles
Contact
5800 Universal Blvd, Orlando, FL 32819-7834
Getting there
Rental CarsSee rental cars from $10/day
11806Reviews693Q+A100Room tips
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Most Recent
We meet 2 other families at the Hard Rock for a quick getaway. We took advantage of our ability to check-in at 7am on our arrival day. We enjoyed the pool, food, and proximity to Universal Studios. Rooms were great and staff was friendly and helpful.
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Review collected in partnership with this hotel
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Very helpful and also friendly customer service. The short walk and or ferry ride to city walk alongside the express passes and early park admission makes this hotel well worth it and superior to some of the other surrounding hotels.
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Review collected in partnership with this hotel
Date of stay: March 2023Trip type: Traveled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hard Rock Hotel Orlando, Guest Services / Front Office at Hard Rock Hotel at Universal Orlando
Responded 6 days ago
Thank you for your rockin' review. We are thrilled your family was able to take advantage of Universal Unlimited Express Passes, they really do take the parks to a whole new level. We look forward to welcoming you to the Hard Rock Hotel soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We spent March Break vacation at the Hard Rock Hotel in Orlando and it was a lovely experience. This was a family vacation and my children are 16 and 17. We absolutely loved how close the hotel was to the Universal Resort action. A five minute walk had you to the front door of Universal Studios. The hotel was clean and all of the staff were very friendly. I loved the pillows (and that is saying a lot as I usually don’t like hotel pillows). The rock star memorabilia sprinkled throughout the hotel is very cool. There were games to keep teens occupied (pool, ping pong and bean bag toss) when they weren’t swimming in the pool or we weren’t at one of the parks. The Beach Club (which services the entire pool area) had a wide selection of food and drinks and the they were good. It is worth noting that this particular restaurant/bar does charge an automatic 18% gratuity on all bills. The service was great, but I prefer to choose how much I wish to tip. I would definitely recommend this hotel to family and friends.…
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Date of stay: March 2023
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hard Rock Hotel Orlando, Guest Services / Front Office at Hard Rock Hotel at Universal Orlando
Responded 1 week ago
We were honored you rocked out with us! From the awesome memorabilia to our team of Rock Stars, we strive to create an experience that truly rocks. Thank you for the stellar five-star review, we look forward to welcoming you back again soon. Rock On!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I booked our stay at the Loews Hard Rock Hotel Universal Studios Florida in March of 2022 for our trip in March 2023 to celebrate my twin boys' 13th birthday. I booked the Future Rock Star Suite located on the Rock Royalty Floor 7. The room opens into a spacious vestibule with an adjoining large luggage closet with safe. Stepping further into the room via a small curved hallway with a drum stick Rock art wall piece, you step into the main room with a king bed, a sitting area and an LG likely 42 inch TV. There is a connecting room with two smallish beds sitting below a music star oriented in wall piece. Ours was Taylor Swift, with an actual skirt she wore at a show in Sydney Austraila. This, unfortunately, did not impress my soon to be 13 twin boys. The room has roadie equipment storage trunks as side table and dresser under another LG 42 inch TV that is slightly encased in a wall frame with decorative lighting. The ceiling was decorated with a faux nighttime star scene above a portion of the bed area. Our view was of gardens despite my request for some kind of enticing view for my kids. The bathroom had a walk in shower in one room with sink with another connecting bathroom area with a shower/tub combo and commode. This was probably the most thought out and useful part of this room. There is also a very small refrigerator. The Rock Royalty lounge was open a good portion of the day allowing guests on the floor to get an assortment of drinks most of the day. Continental breakfast was 7-10 am and was devoid of really any worthwhile hot items. Afternoon recharge was 12-3pm and evening reception was 5-7pm. Each offered a small selection of items, some tasty, others not so much. A small assortment of desserts were served from 8-9pm. None of this was worth the price paid for the room type and its location. The express passes provided were the main reason for booking at this level of property, but are provided to all guests so the upgraded price for the Rock Royalty floor and the room type were not worth the $1300 per night gouging. The proximity to the parks is a benefit but also not worth the cost. Now I can only hope that I am an outlier, but the customer service was abysmal. On arrival, they make one adult stay with the car to supervise the collection of luggage onto a luggage cart, that MUST be accompanied by a staff member to the room(more money out of pocket). We had the car parked with the valet, who did not provide my wife with a valet ticket. We arrived in our room and went to the lounge and my son who loves to be in the pool and play catch with a 4 inch foam ball was excited to see the size of the pool. Back in the room, my first task was to help my son connect his Xbox console to one of the tvs as he gets some enjoyment f4om it dur8ng our down times. I am well traveled and am familiar with multiple hotel chains and TV brands as well as hotels' proprietary feeds to the tvs and their proprietary remotes. So I dialed 0 and asked if someone could br8ng me an LG remote. I was told the property had no LG remotes. I immediately wondered how the property could have taken delivery of likely 1400 LG tvs only then to throw away 1400 LG remotes that are packaged with each flat screen TV. My next step was locating on the TV itself, the toggle button to manually switch the input source. I found it on the main room TV and figured the steps to change the source and then went to the TV in my sons' sleeping area and it was broken off and impossible to manipulate. I dialed 0 and asked about the likelihood of getting the TV replaced to one that had an operable toggle switch and here is where it all went sideways. I was transferred to a young woman named Lexie, who has no business being involved in customer service, let alone at a quasi management level. I explained to her my predicament only to be forcefully told that no outside objects could possibly be connect3d to any of their tvs. I told her that once I connected the Xbox to the TV in the main room, I would call her back and invite her to come and visualize that it is indeed possible. I did exactly that and when I asked her to come and see that this was possible she stated quite rudely, "I don't like the tone of this conversation." I was never rude, insulting, loud or boisterous, and never used one iota of foul language. As a customer paying $1300 per night I deserved and all of you deserve much better than what Lexie provided. I asked her who was the general manager of the property and I was told that her superior on duty was a gentleman named Garrett. I spoke to Garrett and explained to him my predicament, just as I did with Lexie. He said he would speak to engineering and call me back. Shortly after that, two gentlemen arrived at my door and one of them was holding an LG remote control. Within 2 minutes a process that should have taken me 2 minutes but took me an hour was completed. Garrett called back, and told him that I received the LG remote. He said this was something they normally wouldn't do. I was cordial and we ended our conversation, but I could only wonder why at $1300 per night, it was so diifulicult and out of their ordinary protocol to provide a brand remote if requested. I wasn't going to take it home. One son went to the theme park and my other son and I went to the pool to play catch. We were went to the towel shack and I greeted the young man working there and he could barely muster two words together for some reason. Another person destined for employment outside of customer service. Once in the pool, we were told that we were not allowed to play catch by a lifeguard that I could not understand, and were told we could only use a large 12-14 inch beach ball. When we asked the lifeguards and the verbose towel guard, we were told, they're not really sure why, it's just, "what we were told." Now I understand it probably has something to do with risk of injury and that all smaller balls must be treated equally, but I have never been told this at any other resort, including many who's pool area was much more heavily populated. I ordered a delivery from Amazon for my 360 degree camera, I was told by Amazon it was delivered at 330pm. I checked multiple times at the front desk and was told it has to clear security at another building before its actually brought to the hotel and once brought to the hotel it gets entered into the system and then gets delivered. Someone finally actually proactively went and looked for it and come to find out, someone was supposed to enter it into the system but no one did. Five hours after it was delivered, I was finally given my delivery item. My wife and I were going out and dialed 0 to ask for our vehicle to be brought up by the valet. I was asked for the ticket number. My wife could not find the valet ticket and emptied her purse looking for it and could not find it and she felt quite badly about it. I was asked to give a description of the car vehicle and I was told she would inform the valet of my request to bring up our vehicle. We went down and waited about 15-20 minutes and I finally asked about our vehicle and was told they were never informed by the person I spoke to about getting our vehicle. I went to the window to the valet room and pointed out our vehicle keys hung on a wall of about 100 sets. We were then informed that there was no way we could have provided a ticket number as we were never provided a ticket on our arrival. I paid $9 extra per night for this valet service above the self parking cost of $28 per night. This all occurred within 29 hours of our arrival on property. I have traveled to the Orlando area at least 20 times in the last 6 years and this was the first time staying on Universal property. Compared to Disney (the comparison must be made), and despite what has been a lessening of "Disney Magic" interpreted by some, Universal and particularly this property, is atrocious in the category of customer service and value for the money spent. The concierge level offerings at many Disney properties are exponentially superior at a far lesser price point. I have tried to be as fair and objective as possible in this review and the only reason I rated it a 2 instead of a 1 is because of Cat at the front desk who checked us in and brought my Amazon delivery to our room. …
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Hard Rock Hotel Orlando, Guest Services / Front Office at Hard Rock Hotel at Universal Orlando
Responded 6 days ago
Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service we pride ourselves in providing. I will be reviewing all of your comments with our management team as we are always looking for new and innovative ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a nice hotel, perfect location for universal parks, amazing staff always there to help. It’s an older hotel and shows some wear. It’s very expensive and food and drinks are expensive as well. I looked at the price for the near future and it’s even more, I don’t think I would stay again if it was more than 500usd a night, that’s what we paid in order to get two days worth of express passes but that’s my limit. Ducks were swimming in the pool, which made me question how clean the water was..?
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Date of stay: March 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hard Rock Hotel Orlando, Guest Services / Front Office at Hard Rock Hotel at Universal Orlando
Responded 1 week ago
Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. We look forward to welcoming you to the Hard Rock Hotel soon!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previously stayed at Lowe’s Portofino, but we booked the Hard Rock for this stay because of availability and rate. I was so pleasantly surprised. The staff in every area of the hotel from bell service, check-in, and cleaning were professional and polite, incredibly friendly and very knowledgeable about all aspects of the Universal theme parks. The rooms were comfortable and above all, regardless of what was going on outside in the pool area or the halls, the noise was muffled and didn’t disturb us. Unlimited Express Pass is a huge bonus and allowed us to experience more rides than we could typically cover in a day. Another benefit of the Hard Rock is proximity to the parks. It was an easy 5 minute walk, which allowed us to go for a few hours, go back to the pool, and walk back for more rides and Mardi Gras celebration. I highly recommend Hard Rock!…
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Review collected in partnership with this hotel
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hard Rock Hotel Orlando, Guest Services / Front Office at Hard Rock Hotel at Universal Orlando
Responded 1 week ago
Thank you for your rockin' review. We are thrilled your family was able to take advantage of Universal Unlimited Express Passes, they really do take the parks to a whole new level. We look forward to welcoming you to the Hard Rock Hotel soon!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The check-in and parking was effective and great, very attentive staff. The rooms are average, could use some renovation (bathrooms especially). The staf who delivered room service were very nice. The Palm restaurant were nice, ok quality food, except the chicken parmigiana was drowned in cheese. The staff there were very friendly and fun. The worst experience was The Kitchen restaurant. First of all - coming from Norway which is said to be one of the most expensive countries in the world - even there you don’t get charged for breakfast. And to charge around 70 dollars per person is outrageous. Our last night we ate dinner at The Kitchen. It was overall a very bad experience. My son ordered the filet mignonette, and asked it cooked well done. It came out almost rare. Sent it back, came back a second time exactly the same..! The third time it came back in half, clearly prepared in anger by the chef as it now was cremated… As we parents by now were finished with our dinner, we didn’t bother to say anything else and left it. It was too chewy and dry to finish. Twice another waitress tried to deliver someone else’s food to us. The staff was not very friendly and seemed annoyed that we didn’t just eat and say everything was awesome. We expected that my sons dinner were taken off the check, but no, we were billed the full price even though he ate alone and left hungry. We are people who normally don’t complain about smaller things, but this made our last night really disappointing. The food is below average and overpriced in this restaurant The same goes for the prices in the store. So even though the proximity to the parks and the surroundings are great, we would for sure consider other hotels if we come back here.…
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Review collected in partnership with this hotel
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Hard Rock Hotel Orlando, Guest Services / Front Office at Hard Rock Hotel at Universal Orlando
Responded 1 week ago
Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service we pride ourselves in providing. I will be reviewing all of your comments with our management team as we are always looking for new and innovative ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Checked in here after some time at Disney and we had high hopes. Check in was really slow even with three people on the desks but once we got to the front Joey sorted us out quickly. Mari was also super helpful sorting out our park tickets which we’d bought online with BA and saved us using the Will call kiosks at the park. The room was nice, clean and had everything we needed. The fridge was helpful. The shower pressure wasn’t great was the only thing. We only used the pool and jacuzzi once but this was clean and a welcome way to relax after a busy day in the parks. The main reason for staying here was to get the express passes and be able to walk to the parks. These were really useful and probably saved about 2.5-3 hours a day. Being able to walk was helpful too. We took the boat back one night from city walk and it took forever, apparently there’s only one for Hard Rock so you’ll be waiting longer than the other hotels and it was just easier to walk, despite sore feet! Was it worth £400 per night, maybe not but the passes and closeness to the park were super useful.…
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Hard Rock Hotel Orlando, Guest Services / Front Office at Hard Rock Hotel at Universal Orlando
Responded 1 week ago
Thank you for your rockin' review. We are thrilled your family was able to take advantage of Universal Unlimited Express Passes, they really do take the parks to a whole new level. We look forward to welcoming you to the Hard Rock Hotel soon!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The best experience ever, it’s expensive for me but so worth it, the parks and the hotel are just perfect. Had the best memories and will definitely be saving money to return! Parking fee can improve though, almost $30 per day is exaggerated
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Review collected in partnership with this hotel
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hard Rock Hotel Orlando, Guest Services / Front Office at Hard Rock Hotel at Universal Orlando
Responded 2 weeks ago
Thank you for your rockin' review. We look forward to welcoming you back to the Hard Rock Hotel soon!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a wonderful stay at the hotel and the staff was amazing. The room was ready when we arrive at 9am. I love these big rooms and we had an outstanding view of the pool. I slipped and fell while walking into the pool, face planted right onto the concrete. Busted my lip and nose, blood everywhere; I was so embarrassed. The life guards and team at the pool were awesome, helped me get cleaned up, got ice for my face and they were very attentive. I love staying at this hotel and always recommend it to my friends. Please thank the pool staff for me!
Read more
Review collected in partnership with this hotel
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hard Rock Hotel Orlando, Guest Services / Front Office at Hard Rock Hotel at Universal Orlando
Responded 2 weeks ago
Thank you for your rockin' review. We look forward to welcoming you back to the Hard Rock Hotel soon!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$471 - $838 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hard rock hotel orlando, hotel hard rock, hard rock resort, hard rock orlando, hard rock cafe hotel orlando, universal hard rock hotel
LOCATION
United StatesFloridaCentral FloridaOrlandoFlorida Center
NUMBER OF ROOMS
650
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Claim Your ListingHARD ROCK HOTEL AT UNIVERSAL ORLANDO - Updated 2023 Prices & Reviews (FL)
Frequently Asked Questions about Hard Rock Hotel at Universal Orlando
Which popular attractions are close to Hard Rock Hotel at Universal Orlando?
Nearby attractions include Hollywood Drive-in Golf (0.2 miles), Universal Studios Florida (0.2 miles), and Hard Rock Live (0.3 miles).
What are some of the property amenities at Hard Rock Hotel at Universal Orlando?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hard Rock Hotel at Universal Orlando?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hard Rock Hotel at Universal Orlando?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hard Rock Hotel at Universal Orlando?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Hard Rock Hotel at Universal Orlando?
Conveniently located restaurants include Cold Stone Creamery, Cinnabon, and The Palm - Orlando.
Are there opportunities to exercise at Hard Rock Hotel at Universal Orlando?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Hard Rock Hotel at Universal Orlando have an airport shuttle?
Yes, Hard Rock Hotel at Universal Orlando offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hard Rock Hotel at Universal Orlando have airport transportation?
Yes, Hard Rock Hotel at Universal Orlando offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hard Rock Hotel at Universal Orlando?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hard Rock Hotel at Universal Orlando?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.