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Hard Rock Hotel at Universal Orlando

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5800 Universal Blvd, Orlando, FL 32819-7834
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (4271)
360
Panoramas (12)
Room & Suite (897)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 08/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hard Rock Hotel at Universal Orlando
Updated 08/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#70 of 367 hotels in Orlando
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Bronze level
Live like a rock star and savor the perks of rock ‘n’ roll royalty with impeccable surroundings, laid-back attitude and show-stopping service. Your stay here rocks even more, because you get all the exclusive benefits of staying in Universal Orlando. Skip the regular lines with free^ Universal Express Unlimited ride access at participating attractions in Universal Studios and Islands of Adventure and breeze into one of the Universal parks an hour earlier than other guests with Early Park Admission*. Plus, it’s a quick hop from Universal’s hotels to the parks with free water taxis or shuttles. ^Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal’s Islands of Adventure. Not valid at Universal’s Volcano Bay. Excludes separately ticketed events. Park-to-Park admission required to board the Hogwarts™ Express. Benefit valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Available during normal theme park operating hours only. Additional restrictions may apply and benefits are subject to change without notice. *Requires theme park admission. Early Park Admission begins one (1) hour prior to regularly scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure as determined by Universal Orlando, and Universal’s Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.
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Full view
Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Table tennis
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Restaurant
Breakfast available
Poolside bar
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Refrigerator
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Park View
Languages Spoken
English, Spanish
11,166Reviews628Q+A100Room tips
Traveler rating
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Popular mentions
Rebecca R wrote a review Sep 27
2 contributions
We always enjoy visiting the Loews hotels. But the Hard Rock most of all. While headed to indulge in the family style breakfast which was amazing and totally worth it not only because it was cooked to perfection but because our servers Steve and David. They were top quality servers who made sure our food was cooked to our liking and had enough fill our bellies! We came in to contact with Ronnie who took the time to make sure we were are enjoying our stay and answer a couple of questions we had about park hours, all while making sure the Hard Rock is in tip top shape! Ronnie is by far one of best at Hard Rock. The Hard Rock employees understand that creating a great customer service experience is what makes a difference between a mediocre vacation and an exceptional one! Thank you Ronnie for your kindness and patience.
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Date of stay: September 2020Trip type: Traveled with family
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Sean B wrote a review Sep 27
Palm Beach Gardens, Florida5 contributions36 helpful votes
Only have been here 1 night so far and am not impressed. After having to wait 3 hours for a room. They failed to text, as they said they would, when the room was ready. Had to go to the front desk several times before finally receiving our room. Outlets in room are so incredibly loose , only half are able to be used. I have had better experiences at Cabana Bay. The grab and go options are limited. They have parfaits but no yogurt. A half filled display of breakfast pastries, donuts and bagels. You would think that they would offer some type of voucher or compensation for the experience but nothing so far. My brothers room, the phone wasn’t working. I understand the pandemic response and everything but this is bordering ludicrous. We came her for our nieces birthday and frankly, it’s a bit embarrassing. Hopefully our experiences at the Studios and IOA are better today. Also FYI, Room 5006 has a wonderful view of an air vent as you look towards the parks. May want to avoid this room of that doesn’t interest you.
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Date of stay: September 2020Trip type: Traveled with family
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Jen G wrote a review Sep 26
1 contribution1 helpful vote
I booked a family vacation in the fall of 2019 for May 2020. We were supposed to stay at Lowes Portofino. Due to Covid and closure of Universal we rescheduled for September 21 2020. I had booked a club level room with the provided express pass and early access. I purchased quick service dining. A couple of weeks prior to our trip I logged on to check everything and saw where our resort (Lowes) was closed. A friend that works with Fairy Godmother Travel had helped me with booking (she was great!) so I contacted her. She In turn contacted Universal. They moved us to the Hard Rock. They refunded us 175 and gave us 50 dining credit. Seemed fair. I have tried to take into consideration the Covid restrictions and be understanding. We had to wear mask at all times, get temperature checks daily and practice social distancing. The pro is location. Hard Rock is within easy walking distance of both parks and city walk. The shuttle took us to Volcano Bay. There were several places at City Walk closed, and a few places in both parks closed ..but we were able to do everything that we wanted to do. Most of the decor is nice and appropriate for Hard Rock. The grounds are beautiful. The concierge desk was helpful. The cons..IslandS OF Adventure was the only park that allowed early access and Volcano Bay was closed on Tuesday and Thursday. The parks also closed at 5. Islands was open one day until 6. As for the HOTEL, the only pro to Club level was the drinks. The food was very disappointing. Cereal, oatmeal, fruit, and less than par pastries. The evening snacks and sweets were no better. Definitely not worth the extra. The room Was significantantly smaller than what I had planned for and paid for with Lowes. There was NO housekeeping. I had to request EVERYTHING from toilet paper to trash bags. I didnt pay $5000 to empty my garbage and request then wait for towels and toilet paper to be dropped outside my door in a bag. The gentleman at checkout desk was rude. Again, I do understand concessions for Covid..but I paid full price for everything and got what I feel like was 1/2 of what I paid for.
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Date of stay: September 2020Trip type: Traveled with family
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Response from Hard Rock Hotel Orlando, Guest Services / Front Office at Hard Rock Hotel at Universal Orlando
Responded 2 days ago
We are thrilled to have had the opportunity to welcome you to the Hard Rock Hotel during these unprecedented times. We have modified some of our operating procedures and updated our standards in order to be able to do so safely. We apologize for any inconvenience these updates may have caused. We understand that this may not be an ideal time for every family to travel under these circumstances, but rest assured that these decisions were made with the safety of our valued guests and employees as the top priority. We hope you had a safe and comfortable trip home, and we look forward to the opportunity to welcome you back to the Hard Rock Hotel under different global circumstances.
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Achiarella wrote a review Sep 24
1 contribution1 helpful vote
We spent my daughter’s birthday weekend at the Hard Rock and could not have had a better time or have been treated better by the staff. On Friday we had the pleasure of having Robert and then John as our servers poolside. They were attentive and so fun! We were so happy to see them again when we rented a cabana on Saturday. The cabana attendants Danny and Michael treated us just as well. They went above and beyond to make sure we had everything we needed and even helped us decorate the cabana. We will definitely be back because of these guys!
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Date of stay: September 2020Trip type: Traveled with family
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Response from Hard Rock Hotel Orlando, Guest Services / Front Office at Hard Rock Hotel at Universal Orlando
Responded 5 days ago
Thank you for your rockin’ review and continuing to choose the Hard Rock Hotel at Universal Orlando as your vacation destination. Our Rockstar team goes above and beyond to bring the spirit of rock ‘n’ roll alive in each and every guest interaction and I am glad to hear you felt just that during your stay with us. We hope that we can welcome you back again soon for another rockin’ stay. Rock On!
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TTT wrote a review Sep 22
1 contribution1 helpful vote
Had a most excellent time at the Hard Rock Orlando FL. 9-18-20 to 9-21-20. Stayed with Daughter, Son-in-law and Grand Kids. Here is the deal.. Food was Most Excellent. Pool staff and Pool Bar Personnel over the top accommodating. (Kristen) On-site restarunts also great, good service and hot food. Had a bit of a tussle with a checkin fella. He was "over the top" about masks. All had masks on. He singled me out with mask not totally over the very bottom mouth, but I was drinking in the lobby & he kinda freaked out. Told him I was taking a drink and he still was oddly persistent, as I was headed to the restroom. It ended with me calling him out about my profession and knowing all about COVID and that I personally was here at Hard Rock to de-compress. We have been here at Hard Rock Orlando Many times. Love the place, atmosphere, pool, cabanas, children pool & water slide, food. Parks and City Walk are right at your back door. Lots of fun if thats what you want to make with you, and your friend or family. One bad apple don't spoil the bunch. :)
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Date of stay: September 2020
Location
Service
Sleep Quality
Room Tip: Quiet rooms seem to be on higher floors away from the elevators
See more room tips
1 Helpful vote
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Response from Hard Rock Hotel Orlando, Guest Services / Front Office at Hard Rock Hotel at Universal Orlando
Responded 6 days ago
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are thrilled to have had the opportunity to welcome you back to the Hard Rock Hotel during these unprecedented times. We have modified some of our operating procedures and updated our standards in order to be able to do so safely. We apologize for any inconvenience these updates may have caused.
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PRICE RANGE
$303 - $632 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hard rock hotel orlando, hotel hard rock, hard rock resort, hard rock orlando, hard rock cafe hotel orlando, universal hard rock hotel
LOCATION
United StatesFloridaCentral FloridaOrlandoFlorida Center
NUMBER OF ROOMS
650
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Frequently Asked Questions about Hard Rock Hotel at Universal Orlando
Which popular attractions are close to Hard Rock Hotel at Universal Orlando?
Nearby attractions include Universal Studios Florida (0.2 miles), Hollywood Drive-in Golf (0.2 miles), and Universal CityWalk (0.2 miles).
What are some of the property amenities at Hard Rock Hotel at Universal Orlando?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hard Rock Hotel at Universal Orlando?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hard Rock Hotel at Universal Orlando?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hard Rock Hotel at Universal Orlando?
Yes, parking is available to guests.
What are some restaurants close to Hard Rock Hotel at Universal Orlando?
Conveniently located restaurants include Cinnabon, Cold Stone Creamery, and Bread Box Handcrafted Sandwiches.
Are there opportunities to exercise at Hard Rock Hotel at Universal Orlando?
Yes, guests have access to a pool and a fitness center during their stay.
Does Hard Rock Hotel at Universal Orlando have an airport shuttle?
Yes, Hard Rock Hotel at Universal Orlando offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hard Rock Hotel at Universal Orlando?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hard Rock Hotel at Universal Orlando?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hard Rock Hotel at Universal Orlando offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.