First off, the check in process is ridiculous. I waited in line and as the line got longer one by one, employees at the front desk disappeared. By the time I got my turn, there were at least 20 people behind me and only 2 employees behind the desk. My room was never vacuumed before I arrived nor was it ever vacuumed while I was there. I did not eat a single crumb of food in my room but the carpet was covered with filth and food particles. I lost an earring and went down to the carpet to search for it but quickly stopped because of the filth. There was a dirty used Band-Aid attached to the garbage can when I arrived. The only good thing I will say about the hotel is its proximity to the parks. Myself and our entire family have stayed at the Portofino and Hark Rock many many times but the Royal Pacific is a disgrace.…
This was my first experience at a deluxe hotel for a couples trip for my husband and I. We enjoyed being able to hop on the water taxis to get to and from CityWalk and the parks-very convenient. We also liked the early park admission and express passes that were included, it allowed us to complete 2 days in the parks with hopper passes and get everything done and seen without feel rushed. The only downside were the rooms. They felt somewhat dated and the bathrooms needed some upkeeping with paint and wallpaper peeling off the walls etc. I was expecting a nicer room for the cost and deluxe status of the hotel
Check in time was 4:00 PM, we arrived early and advised that we could get a text when rooms were ready. Never got text, rooms not ready until 6:00 PM. Dirty towels left in room from previous guests. Waited 20 minutes for a manager to assist. While manager did ask what he could do for us, for the amount of money spent on the reservation these types of inconveniences/issues are unacceptable. Other than the manager, no one apologized for the inconvenience and we spoke to four different associates prior to seeing the manger.
I knew I wanted to stay at a premiere resort to take advantage of the unlimited express passes. The theming of this resort is modern South Pacific and gorgeous. The proximity to the parks is amazing. We really enjoyed the beautiful walk between the resort and parks, but the boat availability is nice. I wish the rooms had balconies.
This was the perfect resort for a family vacation to Universal Studios. You only had an 8 minute walk, along a beautiful pathway, to reach Islands of Adventure. There is also a boat shuttle, which pretty much takes you to the gates of Universal Studios and City Walk. There is also a bus shuttle to Volcano Bay. The pool was amazing, service was excellent, and customer service was top notch.
The hotel was busy and despite being only 30 minutes early had to wait until after 4pm. We did not receive the text as advised and ended up queuing once again to get confirmation the room was ready. The hotel is large but as with all hotels you’re at the mercy of other guests when trying to sleep. We pre loaded $200 to cover expenditures and despite not being able to do so as the park would not allow it for some reason, we were still charged $200 despite assurances that this was only a pending transaction. Hoping for a refund but no word as yet. The hotel does offer express line passes which saved a lot of queuing time and the proximity to the park is very convenient. Overall a good experience spoiled but eh stress of now trying to recover our money.
Very pleased with the hotel experience. It really is pretty. Perfect location if you want to visit Universal Studios/Island of Adventure parks. The express passes are a must and we enjoyed those fully. It's only a 10 minute walk to the park and very convenient. Beds were comfortable. Shower had good heat and water pressure. No microwave but we did have a fridge. Convenient stores located downstairs but be careful, items are EXPENSIVE (A bag of chips $7) The walls are a little thin so you will hear people in the hallways and the pool was nice but needed to be cleaned (lots of leaves and some wrappers, parts of drinks floating) which took away from the beauty of it. But most definitely will stay there again if we get the chance.
This hotel is a gem. With tropical gardens, palms, orchids and turquoise waters you feel as if you've been transported to the South Pacific. The hotel rooms and grounds are beautiful and issue an immediate invitation to relax. The water taxis are an enchanting and very convenient way to get around to CityWalk and the parks. The pool is a destination in itself, refreshing and peaceful, surrounded by tropical beauty. Just go to this hotel. It was a wonderful experience that enhanced our time at the parks. Highly recommend.
Loews Royal Pacific Resort was the best hotel we stayed in during our 20 night holiday, hotel location was great with free busses and water taxis to the Resort, additional complimentary fast pass tickets to Universal and Islands of Adventure was an added bonus, comfortable beds and a very clean room, fabulous pool and restaurants. Will definitely book again.
We usually have great experiences with Universal's hotels, but our stay at Loews Royal Pacific Resort at Universal Orlando was disappointment. We had an issue with directional signs leading us from the Tesla chargers in the parking garage at the rear of the resort leading us to locked doors at the convention center. We were ultimately forced to walk through some landscaping and up the road (bus loop?) that runs between Sapphire Falls and Royal Pacific because there were no outdoor sidewalks leading back to the lobby. The walk is somewhere around 1/3 of a mile. Improved signage (or unlocked doors allowing for a more comfortable indoor walk back to the lobby) could resolve this issue. After checking in, we discovered that our room had a large hole in the wall below the window. Both nightstands and the TV console also had either water rings from cups or cans and handprints on the top surfaces. Not exactly what you expect from what Universal markets as a Premier Resort. We reached out to the front desk and they offered to have a manager follow up with us in the morning. Ultimately, the manager notified the engineering and housekeeping departments of the deficiencies and offered either a free room upgrade on a future stay or waiving the parking fee for our one night stay. While not a great resolution to multiple issues on a 1-night stay that came in at $525 with taxes and parking, I appreciate the gesture and the call-back. We've had several great experiences at Hard Rock, Sapphire Falls, Cabana Bay, Endless Summer, and Aventura in the past. This resort just didn't live up to expectations of the rest of the UO hotels, especially at a Premier Resort price tag. I'd recommend any of the above, except maybe Aventura, over Royal Pacific, for guests looking for a future stay. …