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Loews Portofino Bay Hotel at Universal Orlando

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#76 of 335 Hotels in Orlando
Certificate of Excellence
GreenLeadersSilver level
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Loews Portofino Bay Hotel at Universal Orlando
Loews Portofino Bay Hotel at Universal Orlando
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3,373 Reviews from our TripAdvisor Community

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There are newer reviews for Loews Portofino Bay Hotel at Universal Orlando
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Showing 3,114: English reviews
Reviewed June 10, 2015 via mobile

Beautiful relaxing resort The pool was wonderful The beds are super comfortable Rooms are lovely Sal's Market Deli for pizza, sandwiches or pizza are worth trying out Only negative - the Check in/out were both very slow processes at the front desk (and it wasn't busy either time) I would absolutely recommend staying here!

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Helpful?
Thank Ccmarjo
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for sharing comments about your stay. We are pleased to read you enjoyed the quick and prompt service at Sal's Market and Deli and were able to relax in our spacious rooms and by one of our three pools. We hope to host you as our guest again soon!

New Orleans, Louisiana
Reviewed June 10, 2015

Beautiful resort and helpful staff combined for a thoroughly enjoyable stay. Kids loved the pool. Shopping and dining options galore. Water taxi to city walk/universal made coming and going a breeze. Would definitely recommend to family and friends.

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Helpful?
Thank Rob H
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your comments. I am so pleased to hear you were able to find something enjoyable for all members of your party. We look forward to serving you again soon. Until then, Ciao!

Wellington, Florida
Reviewed June 10, 2015

We stay at this hotel at least 2 times a year. The hotel is beautiful and since the rooms have been refurbished they are lovely. The staff is very friendly and accommodating. We have eaten at all of the restaurants on site and they are all good however Mama Della's is amazing. The staff at Mama Della's always makes us...

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Helpful?
Thank Lynn J
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your recommendation. I am delighted you chose Loews Portofino Bay Hotel. It is our goal to provide our guests with memories that will last forever. As a repeat guest, your continued enjoyment and satisfaction mean a great deal to us. I hope to welcome you and your family back to the hotel again very soon.

Reviewed June 10, 2015 via mobile

The hotel really is stunning. Our room was beautiful as can be seen in some pictures. We stayed around to watch the evening singers which was a real treat. Save time to visit the beach pool. Wait service is available beach side for drinks and food. Our family enjoyed pizza by the pool! There are also lots of fun poolside...

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Helpful?
1Thank Jadewilkerson
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you so much for your kind comments. We are thrilled to hear your family enjoyed our little piece of Italy. Musica Della Notte, our nightly music performance, is a delightful way to end an adventurous day at the Universal Orlando theme parks. We hope to have the opportunity to welcome you back again soon. Ciao!

New Orleans, Louisiana
Reviewed June 9, 2015

I would never stay at this hotel again and would not recommend it to any of our friends/family/colleagues. The room that we were in was absolutely disgusting. I should have taken photos to include but it was my 8 year old son who first pointed out "what is all of this black stuff in the shower" - the shower curtain...

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Helpful?
5Thank Holly-Anne P
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your comments. Please know that your comfort and enjoyment are our priority. These issues you mentioned should not have been an inconvenience to you during your stay. Customer service is our highest priority and we would like to speak with you to gather more details about your stay. Please contact us at: portofinogeneralmanager@loewshotels.com so that we may...

Reviewed June 8, 2015 via mobile

stayed in the Portofino Hotel for 2 nights for my Husbands 60th birthday, which proved to be the best present He could ever have had. My only regret was that it was not for longer. On arrival, Valet was on offer, which was first class. We were greeted by an attentive valet who took care of everything and was ushered...

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Helpful?
1Thank Mariaparisrealty
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for this feedback. We are glad you enjoyed your stay and gave us the opportunity to celebrate with you for your husband’s 60th birthday. We are very proud of our guest experience at Mama Della’s Ristorante and are happy you were spoiled rotten for dinner. The opera singers are an integral part of the experience, creating a vibrant...

Charlotte, North Carolina
Reviewed June 8, 2015

There's one negative-- This place is really a lot bigger than it appears. It's massive. I would encourage a few extra maps around the property to help me find my way to the pools and restaurants. ...that's the worst thing I can think of to knock this stunning hotel. Loved every detail-- signs in both English and Italian, hearing the...

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Helpful?
1Thank 886SteveS
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your review. I’m glad you enjoyed our picturesque property and Sal’s Markey Deli. I have to agree the Prosciutto pizza is amazing. Please be aware for your next visit when you pay for self-parking charges, you have access to the garage facilities until midnight the day of checkout. Thank you for choosing Loews; I look forward to...

Olrando
Reviewed June 8, 2015

What a beautiful hotel. Everyone was friendly and helpful. There are only 2 things that we had a problem with. 1) We had to pay $21 for parking at the hotel. The hotel stay for one night was $225, why do we have to pay to park there when we are staying there? If anything, raise the price and include...

Review collected in partnership with Loews Hotels and Resorts
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Helpful?
1Thank D5920DAangelap
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you so much for taking the time to share your feedback. It’s wonderful to know you truly enjoyed your visit and plan on returning. I do apologize for the confusion you encountered during your stay and can assure you your comments will be directed to the appropriate departments for corrective action. I look forward to welcoming you back!

Sydney, Australia
Reviewed June 7, 2015

The hotel was amazing, the theming and grounds were beautiful. We found the boat trip to park was easy and a great way to start or finish your day at the parks. We were a little disappointed when we arrived and found we had a different room to the one we had booked and paid for 10 months out. The...

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Helpful?
2Thank katrina L
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for taking the time to share your experience. We are thrilled you enjoyed your stay with us. We do make every effort to accommodate our guest's room preferences, but unfortunately due to unforeseen circumstances, there are times when a specific room type/view is not available. I do apologize for this and hope you will return for another visit!

Navarre, Florida
Reviewed June 7, 2015

The hotel was outstanding, very nice place, great stay. Very close to park, great staff, just had an all around great time and this place helped make it that way. If and when I go there again this will be my top of the list for places to stay

Review collected in partnership with Loews Hotels and Resorts
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Helpful?
1Thank Bryan L
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for taking the time to share your experience. We are happy to be your hotel of choice when visiting Universal Orlando Resort and hope you can visit again soon!

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy a luxurious escape inspired by the famed seaside village of Portofino, Italy. Perfectly appointed rooms and suites, gorgeous vistas and incredible cuisine welcome you to celebrate la dolce vita-the sweet life. Located on-site at Universal Orlando Resort, Loews Portofino Bay Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more   less 

Additional Information about Loews Portofino Bay Hotel at Universal Orlando

Address: 5601 Universal Blvd., Orlando, FL 32819-7880
Location: United States > Florida > Central Florida > Orlando
Price Range: $283 - $588 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Loews Portofino Bay Hotel at Universal Orlando 4*
Number of rooms: 750
Reservation Options:
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Also Known As:
Loews Portofino Bay Resort
Portofino Orlando
Portofino Bay Hotel Orlando
Hotel Style:
#15 Top resorts Hotel in Orlando
#16 Spa Hotel in Orlando
#17 Green Hotel in Orlando
#28 Luxury Hotel in Orlando
#45 Business Hotel in Orlando
#54 Romantic Hotel in Orlando
#80 Family Hotel in Orlando
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Questions & Answers

Here's what travelers have asked, with answers from Loews Portofino Bay Hotel at Universal Orlando staff and other travelers.
142 questions
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Questions? Get answers from Loews Portofino Bay Hotel at Universal Orlando staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a room close to the club level lounge if you have access to it.”
 of 5 bubbles sdbeachlvr81, 2 days ago | Read review
“We were on the 5th floor east wing. While it was a bit of a walk the Bay View was well worth it.”
 of 5 bubbles dawnl520, 3 days ago | Read review
“wifi is limited to four devices per room, after that, you pay $14/day...”
 of 5 bubbles Patrick_Lana, 1 week ago | Read review
“We had a room on he 6th floor with balcony with an spectacular view to the building complex and Universal studios.”
 of 5 bubbles marianocarron, 1 week ago | Read review
“West Wing is across the harbor and out of the main hotel. Liked it better. Puts you even closer to the parks if you want to walk.”
 of 5 bubbles bertw2014, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question