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Loews Portofino Bay Hotel at Universal Orlando

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#81 of 338 Hotels in Orlando
Certificate of Excellence
GreenLeadersSilver level
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Loews Portofino Bay Hotel at Universal Orlando
Loews Portofino Bay Hotel at Universal Orlando
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2,813 Reviews from our TripAdvisor Community

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There are newer reviews for Loews Portofino Bay Hotel at Universal Orlando
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Showing 2,614: English reviews
Manchester,NH, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 5, 2015

This is an excellent hotel to stay at due to the convience to the parks! A short boat ride to the park in the morning, back to the hotel for some pool time then back to the park for dinner and some more fun. Take advantage of the express passes well worth it to cut your waiting time in lines.... More 

Review collected in partnership with Loews Hotels and Resorts

Helpful?
1 Thank Linda M
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your comments regarding your stay. I am pleased to hear you enjoyed your vacation. The complimentary water taxi to the Universal Orlando theme parks and City Walk runs continuously throughout the day and I am happy you found it convenient. I look forward to welcoming you back for your next vacation in the Orlando area! More 

Atlanta
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed April 5, 2015

Overall, you still can't beat this place in terms of convenience and generally nice amenities if you are coming to Universal Studios to do the parks with family. But, the place is starting to get a little tired and the service lacks something to be desired when you are spending nearly $500 per night for a regular room without a... More 

Helpful?
3 Thank LakeAtitlan1
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for taking the time to offer your feedback. We constantly look for ways to improve our product and services. I apologize for the issues you noted and can assure you that our priority is to provide a truly comfortable and memorable experience for all of our guests. We hope to have the opportunity to welcome you back again... More 

Doncaster, England
Level Contributor
52 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed April 5, 2015 via mobile

Stayed just for 1 night to take advantage of the express passes. Stayed in a deluxe room with 2 queen beds overlooking a small pool. We checked in really early and were surprised to find our room was ready. Room was spacious and nicely appointed. Would echo other comments about some of the corridors being littered with room service trays.... More 

Helpful?
2 Thank TheTolsons
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your feedback. I am happy you enjoyed the hotel and the many benefits of staying on-site, including early park and complimentary water taxi transportation. I apologize for the delay you experienced with releasing funds back to your pre-paid card. Authorizations are released same day as check-out, but can take 7-10 business days for the individual banks to... More 

Saint Augustine, Florida
Level Contributor
61 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed April 5, 2015

This is a beautiful oasis away from the bustle of Universal. Hotel is lovely, pool is spectacular, and Christine Sangregorio - the Concierge supervisor - made us feel right at home. The bartender was a little snobby when I asked for "house cab," but he warmed up eventually. The best part was getting Express Passes for Universal - definitely ups... More 

Helpful?
Thank Carol A
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for the great comments. I’m so happy to read you had such a delightful stay. It is always the goal of our staff to delivered memorable service; I am pleased read Christine did just that! As a Florida resident, I hope to welcome you back time and time again. More 

Mexico City, Mexico
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed April 4, 2015

The hotel is excelent. The idea and the concept of the hotel is wonderful, is like the real Bhía of Portofino in Italy. The locaion is very good to go to Universal Studios and to Island of Aventurres. The service us also very good.

Review collected in partnership with Loews Hotels and Resorts

Helpful?
1 Thank Sergio R
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your excellent comments. I’m pleased to read you had a great stay and enjoyed our proximity to the Universal parks. I look forward to welcoming you back very soon. More 

Level Contributor
294 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
3 of 5 stars Reviewed April 3, 2015 via mobile

As my 65,000 readers know I have stayed in many hotels across the country and internationaly so when I hear a hotel is 4 diamonds at $500 a night, I expect a certain level of quality and service. Note that the hotel package includes the express pass at Universal which is great. It also has a boat service included that... More 

Helpful?
4 Thank TheHopefulTraveler
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your feedback. On the night prior to your arrival date, our hotel was fully committed, so we were unable to accommodate an early check-in. Yes our posted check-in time is 4:00 pm; I apologize we were not able to adhere to this time as extenuation circumstances can delay the check-in times. Customer service is our highest priority;... More 

Rockville
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed April 2, 2015

The hotel and grounds are beautiful, every time i walked down the path from the theme parks i was taken a back by the overall sight. Once you start getting into details is where the magic starts to fad. The employees seems to take advantage of the forced tipping system. None of them made extra effort but still got the... More 

Review collected in partnership with Loews Hotels and Resorts

Helpful?
1 Thank Tanner G
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for reviewing us. I am glad you enjoyed the beauty of the Loews Portofino Bay Hotel. We do appreciate guest feedback, and use it to constantly improve our product and services. We would value the opportunity to welcome you back again. More 

Downers Grove, Illinois
Level Contributor
83 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed April 2, 2015

Stay onsite if you go to Universal. We where there from 5 minutes after early 7:00 opening until 5 minutes before 10:00 closing yesterday except for an 8 hour break from 11 to 7 to get lunch and swim. No waiting at all between the fast passes and the quieter times. The Portofino is beautiful. Nice rooms, a busy fun... More 

Helpful?
2 Thank ttp620
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for the review. I am excited to hear your family had such an enjoyable stay. Our location makes for an easy transition to and from the parks so you can enjoy all we have to offer. I am disheartened to hear of your beverage experience; I will be certain to bring it to the attention of the appropriate... More 

Seattle
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed April 1, 2015

I have booked my travel for this August and have called the property a few times with different requests and questions and so far, I've received nothing but excellent service from the front desk. I am really excited about our upcoming stay there and can't wait to write an even better review!

Helpful?
3 Thank Caribbean_Travel_101
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your comments. I am so happy to hear we are making such a good impression already. I look forward to your visit and the opportunity to really WOW you. See you in August! More 

Illinois
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 31, 2015

My husband and 2 teenage daughters just returned from 5 days at the resort. We decided to stay there partially because of the early entry to Universal and express pass to many of the rides. With spring break and the huge crowds for Harry Potter world, that was a huge time saver!! The resort is immaculate and with many restaurants... More 

Review collected in partnership with Loews Hotels and Resorts

Helpful?
4 Thank 42theresen
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for such an amazing review! I am so pleased to read your family truly had an outstanding stay at the Loews Portofino Bay Hotel and Universal Orlando parks. It looks like you took full advantage of the on-site benefits; Early Park Admission and Express Passes make a world of difference when visiting the theme parks. Musica Della Note... More 

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Laundry Service
Official Description (provided by the hotel)
Enjoy a luxurious escape inspired by the famed seaside village of Portofino, Italy. Perfectly appointed rooms and suites, gorgeous vistas and incredible cuisine welcome you to celebrate la dolce vita-the sweet life. Located on-site at Universal Orlando Resort, Loews Portofino Bay Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more   less 

Additional Information about Loews Portofino Bay Hotel at Universal Orlando

Address: 5601 Universal Blvd., Orlando, FL 32819-7880
Location: United States > Florida > Central Florida > Orlando
Price Range: $245 - $513 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Loews Portofino Bay Hotel at Universal Orlando 4*
Number of rooms: 750
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Also Known As:
Loews Portofino Bay Resort
Portofino Orlando
Portofino Bay Hotel Orlando
Hotel Style:
#15 Top resorts Hotel in Orlando
#16 Green Hotel in Orlando
#18 Spa Hotel in Orlando
#30 Luxury Hotel in Orlando
#45 Business Hotel in Orlando
#54 Romantic Hotel in Orlando
#80 Family Hotel in Orlando
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