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Loews Portofino Bay Hotel at Universal Orlando

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#79 of 333 Hotels in Orlando
Certificate of Excellence
GreenLeadersSilver level
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Loews Portofino Bay Hotel at Universal Orlando
Loews Portofino Bay Hotel at Universal Orlando
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3,209 Reviews from our TripAdvisor Community

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Showing 2,972: English reviews
Orlando, Florida
Reviewed yesterday NEWvia mobile

Portofino Bay Hotel is the epitome of beautiful on the outside with nothing much going on inside. Aesthetically it's a beautiful hotel. It has a very romantic feel and little nooks and crannies you can literally get lost in. But that's the issue; it's ridiculously easy to get lost. Unlike most hotels PBH doesn't have an elevator in the main...

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Helpful?
Thank Jennifer E
Olrando
Reviewed yesterday NEW

Nice location, nice room size, nice transportation services from hotel to parks, nice pool sode for kids. Too expensive on foods services Too expensive on car parking, even on self-parking Too expensive breakfast (which is not included)

Review collected in partnership with Loews Hotels and Resorts
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Helpful?
Thank 166cristianos
Houston, Texas
Reviewed 4 days ago NEWvia mobile

I attended the International Builders Show and my company put us in this hotel. The front desk service was good but other than that, I had a minimal experience with hotel staff. They did not seem eager to smile or interact with the guests, however Stephanie at the bar was very nice and friendly!! The Starbucks on sight was nice...

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Helpful?
Thank maddiekorra
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

WOW, thank you so much for such amazing feedback. Our team members strive to provide excellent service to our guests. We are thrilled to hear you enjoyed your stay. We look forward to welcoming you back soon. Until then, Ciao!

Olrando
Reviewed 4 days ago NEW

I would definitely stay here again. The hotel is beautiful and very conveniently located in the middle of everything. The plus is the included Express Pass and the option to deliver any items you have bought at the park right to your room!

Review collected in partnership with Loews Hotels and Resorts
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Helpful?
Thank jacquelint2017
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your feedback! We are glad to hear you enjoyed Early Park Admission and our complimentary Universal Express Passes. These benefits really do make a world of a difference when traveling through the parks. We appreciate your comments and hope to have an opportunity to serve you again!

Reviewed 5 days ago NEWvia mobile

How on earth, after writing very clear on your reservation that you don't want a ground floor room close to the water because you have a toddler, you are given exactly a ground floor room super close to the water? We chose to book a room with breakfast included and we found strange when they asked us to sign a...

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Helpful?
1Thank AMFHMH
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

We would like to talk with you about your recent stay. Please contact us at: portofinocustomerservice@loewshotels.com so that we may schedule a call at your convenience.

Myrtle Beach, South Carolina
Reviewed 6 days ago NEW

This resort is perfect for Families and Couples. The rooms and bathroom are spacious. The bathroom even had 2 sinks to speed along getting ready at the same time. Our room looked out onto the Bay with a fabulous view every morning.The boats to the resort and Universal run about every 10-15 minutes so there is minimal wait. There are...

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Helpful?
Thank dualdeck1
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you so much for such amazing feedback. We are thrilled to read you enjoyed your stay, and will certainly share your comments regarding your positive experience Bice’s team. We look forward to welcoming you back soon. Until then, Ciao!

Pembroke Pines, Florida
Reviewed 6 days ago NEW

We love the hotel. Great boat transportation to parks. Great front of the line access to most rides, no Harry Potter rides. Sals market is a great family restaurant. Rooms are nice and can accommodate a family of four well. Pool area is nice during warmer months.

Review collected in partnership with Loews Hotels and Resorts
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Helpful?
1Thank Tom W
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for reviewing us! We are thrilled that you had such a great time at the Loews Portofino Bay Hotel. We’re pleased to hear you took full advantage of our complimentary express passes. We have to agree that the pizza at Sal’s Market Deli is amazing! We hope that you have the opportunity to visit us again soon. We...

Chicago
Reviewed 6 days ago NEW

It always irritates me when hotels price gouge on water. A quart of water is $7, the equivalent of $28 per gallon - you can buy a gallon of gas coming from the other side of the world for $2 per gallon. If you're here visiting Universal, it's a great location with lots of restaurant choices and close to all...

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Helpful?
1Thank lviewguy
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your feedback. We are glad you enjoyed our friendly team members and comfortable accommodations. We hope you will choose to stay with Loews Hotels again for a future visit to Orlando.

Dallas, Texas
Reviewed 1 week ago

If you're going to Universal, it's worth staying at one of the parks on location simply for the early access to the parks and express passes. The location and grounds of Portofino Bay is excellent. Club service was fine and accommodating - nothing spectacular but typical club service. We didn't use the club service as much as we normally would...

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Helpful?
Thank BeachGal3333
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your review. We are glad you enjoyed our comfortable accommodations and club lounge offerings. It is an honor to be recommended by you, and we appreciate you sharing your kind comments with other travelers. We hope to have the opportunity to welcome you back again soon!

Boardman, Ohio, United States
Reviewed 1 week ago

My husband and I stayed at the Loew's Portofino Bay Hotel for four days in December. If I could, I would give it a 4 1/2 rating. It is a lovely, relaxing property. We stayed club level and had a 5th floor room with a beautiful view overlooking the beach pool. At a later date, I hope to return and...

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Helpful?
2Thank gnancy2011
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your review. We are glad you enjoyed our comfortable accommodations and club lounge offerings. It is an honor to be recommended by you, and we appreciate you sharing your tips with other travelers. We hope to welcome you back again soon.

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy a luxurious escape inspired by the famed seaside village of Portofino, Italy. Perfectly appointed rooms and suites, gorgeous vistas and incredible cuisine welcome you to celebrate la dolce vita-the sweet life. Located on-site at Universal Orlando Resort, Loews Portofino Bay Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more   less 

Additional Information about Loews Portofino Bay Hotel at Universal Orlando

Address: 5601 Universal Blvd., Orlando, FL 32819-7880
Location: United States > Florida > Central Florida > Orlando
Price Range: $267 - $565 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Loews Portofino Bay Hotel at Universal Orlando 4*
Number of rooms: 750
Reservation Options:
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Also Known As:
Loews Portofino Bay Resort
Portofino Orlando
Portofino Bay Hotel Orlando
Hotel Style:
#15 Top resorts Hotel in Orlando
#16 Spa Hotel in Orlando
#18 Green Hotel in Orlando
#29 Luxury Hotel in Orlando
#45 Business Hotel in Orlando
#54 Romantic Hotel in Orlando
#80 Family Hotel in Orlando
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Questions & Answers

Here's what travelers have asked, with answers from Loews Portofino Bay Hotel at Universal Orlando staff and other travelers.
133 questions
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Questions? Get answers from Loews Portofino Bay Hotel at Universal Orlando staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The Bay view rooms offer a fantastic view”
  • Bay view
  • King Room
 of 5 bubbles dualdeck1, 6 days ago | Read review
“If you book a club service, try to get a room close to it. Our hotel room wasn't near club service and it was a long walk to get to it.”
 of 5 bubbles BeachGal3333, 1 week ago | Read review
“all rooms are good, club is handy for snacks and drinks, suites are lovley to”
 of 5 bubbles joanneh101, 1 week ago | Read review
“View here is generally irrlevant.”
 of 5 bubbles daviddecoursy, 1 week ago | Read review
“Rooms on the first floor are best to get access to the water shuttle the quickest”
 of 5 bubbles 177samuels, 1 week ago | Read review
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