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Loews Portofino Bay Hotel at Universal Orlando

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#79 of 336 Hotels in Orlando
Certificate of Excellence
GreenLeadersSilver level
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Loews Portofino Bay Hotel at Universal Orlando
Loews Portofino Bay Hotel at Universal Orlando
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3,114 Reviews from our TripAdvisor Community

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Showing 2,888: English reviews
Reviewed 2 days ago NEWvia mobile

The view and convenience to the park is nice but the rooms are very outdated (blown light bulbs,carpet and paint) The doors shut like prison doors and you can hear everybody within 30 rooms of you come and go. The hallways are in much needed repair and the security door had no latch on it next to our room. Parking...

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Helpful?
Thank Robert G
Kent, Ohio
Reviewed 2 days ago NEW

We stayed for four nights at the portofino while visiting Universal. Staying on site worked out great..we enjoyed the grounds, pools, and the lake with the boat to ferry you to the parks. This hotel is a bit farther than the others but that does make it feel more secluded (even though it is not) and universal is a small...

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Helpful?
Thank LSQRD1
Deer Park, New York
Reviewed 2 days ago NEW

Beautiful, well maintained and comfortable hotel with extremely friendly and helpful staff. Nightly live performances of Italian songs by the harbor were amazing and really set the mood. Location is very convenient to the Universal Studios amusement park by boat or short walk!

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Helpful?
Thank Robert A
Olrando
Reviewed 4 days ago NEW

Be very careful when you are booking and what you request. Also prices quoted on your request. Did not deliver as expected. Requested rooms connecting near pool for children, rooms as far away as possible in "doggie" wing where the dog "yapped" all night

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Helpful?
2Thank brendamarief
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

We appreciate your feedback and would like to talk with you about your recent stay. Please contact us at: portofinocustomerservice@loewshotels.com so that we may schedule a call at your convenience.

Port Charlotte, Florida
Reviewed 5 days ago NEWvia mobile

The family and I decide to take a quick little trip out to universal and stay at the Portofino for the first time. Our deluxe room was pretty good size. beds were awesome! I did not want to get out there was so comfortable. The staff was very friendly and very courteous and was very helpful in many ways to...

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Helpful?
Thank David C
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

We are pleased to hear that you experienced outstanding service from our team members. They work tirelessly to provide an experience that is memorable for all of our guests. Your comments about the pizza in Sal’s and the drinks in Thirsty Fish are greatly appreciated. Again, thank you for your comments and we hope to see you again soon!

hampshire england
Reviewed 5 days ago NEW

We really did enjoy the experience at this hotel ,it bettered the Disney luxury!!!! hotel hands down, the only letdown was the clubroom which we had paid extra for. We did inform the management and hopefully they will fix the over subscribed situation. This years holiday was an eye opener to the general housekeeping problems that Florida seem to have....

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Helpful?
2Thank touchwoodjudith
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you so much for your feedback. We are thrilled to hear you enjoyed your stay. We look forward to welcoming you back soon. Until then, Ciao!

Olrando
Reviewed 1 week ago

So comfortable, the rooms were very nice and all the staff were kind and helpful. I did not get to experience everything that they offered and the next time I will do more on site. This is definitely the place to get spoiled

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Helpful?
Thank S6286ZAsharons
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your comments. We are so glad you enjoyed your stay with us! Our team is dedicated to providing exceptional service to every guest and we are thrilled that you felt right at home here. We look forward to welcoming you back the next time your travels bring you to the Orlando area.

Reviewed 1 week ago via mobile

The hotel itself is nice. Everything is clean and goes with the theme of the hotel. I think we just really felt trapped on the Universal property. We go to Disney 2-3 times a year. We thought we would try Universal. We always rent a car but didn't this time because of the cost to park each night. City Walk...

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Helpful?
1Thank Jeff C
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your feedback. We are so glad you enjoyed our friendly team members and comfortable accommodations. We hope you have an opportunity to visit the on-site hotels again, as it would be a pleasure to welcome you back.

New York City, New York
Reviewed 1 week ago

We arrived at the hotel after spending a whole day at Universal Studios. It is a short water taxi trip from the parks and what a nice way to wind down after a day! The hotel is a full scale replica of an Italian fishing village but it is not tacky or pretentious. The bay in front of the hotel...

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Helpful?
Thank Ashley_Sydney
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

WOW, thank you so much for such amazing feedback. We are happy to hear you enjoyed the beauty of our re-creation of the famed Mediterranean seaside resort village of Portofino, Italy. Like so many, you took full advantage of the many amenities the hotel offers like the complimentary water taxi to the Universal Orlando theme parks and City Walk. We...

Northern Virginia
Reviewed 1 week ago

Meant to write this up a while ago. Stayed here in June for a week long conference. First time meeting and staying at a Loew's property . Did not disappoint. Room was quite nice altho quite a hike each day to get breakfast and attend meetings in the conference area. The bathroom was large and well laid out. Much bigger...

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Helpful?
Thank CharTrav
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your review. When you still want to comment months after a trip, we know you truly had a wonderful time! We are so delighted you enjoyed our lovely rooms. It would be our pleasure to welcome you back again soon to enjoy all the resort has to offer. Until then, ciao!

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy a luxurious escape inspired by the famed seaside village of Portofino, Italy. Perfectly appointed rooms and suites, gorgeous vistas and incredible cuisine welcome you to celebrate la dolce vita-the sweet life. Located on-site at Universal Orlando Resort, Loews Portofino Bay Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more   less 

Additional Information about Loews Portofino Bay Hotel at Universal Orlando

Address: 5601 Universal Blvd., Orlando, FL 32819-7880
Location: United States > Florida > Central Florida > Orlando
Price Range: $268 - $572 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Loews Portofino Bay Hotel at Universal Orlando 4*
Number of rooms: 750
Reservation Options:
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Also Known As:
Loews Portofino Bay Resort
Portofino Orlando
Portofino Bay Hotel Orlando
Hotel Style:
#15 Top resorts Hotel in Orlando
#17 Green Hotel in Orlando
#17 Spa Hotel in Orlando
#30 Luxury Hotel in Orlando
#45 Business Hotel in Orlando
#54 Romantic Hotel in Orlando
#80 Family Hotel in Orlando
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Questions & Answers

Here's what travelers have asked, with answers from Loews Portofino Bay Hotel at Universal Orlando staff and other travelers.
128 questions
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Collegeville, Pennsylvania
over a year ago
bishop auckland
Buffalo, New York
5 months ago
Bear, Delaware

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Questions? Get answers from Loews Portofino Bay Hotel at Universal Orlando staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms overlooking the bay are best.”
 of 5 bubbles touchwoodjudith, 5 days ago | Read review
“The club room is the way to go here.”
 of 5 bubbles jkmahony, 1 week ago | Read review
“Family suite if you have kids is the way to go!”
 of 5 bubbles abk_atl, 1 week ago | Read review
“quiet clean nice view”
 of 5 bubbles antoinrttrholliday92, 1 week ago | Read review
“All views are good”
 of 5 bubbles 58terri, 2 weeks ago | Read review
5 of 5
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