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Loews Portofino Bay Hotel at Universal Orlando

5601 Universal Blvd., Orlando, FL 32819-7880
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Traveler (3066)
Panoramas (14)
Room & Suite (646)


#84 of 367 hotels in Orlando
Travelers' Choice
GreenLeaders Silver level
Relax in beautiful, timeless surroundings inspired by the seaside village of Portofino, Italy. Wonderfully appointed rooms and suites combine with delights of every flavor to create the perfect family escape. And there’s another treat—guests also enjoy exclusive theme park benefits by staying in Universal Orlando. Skip the regular lines with free^ Universal Express Unlimited ride access at participating attractions in Universal Studios and Islands of Adventure and breeze into one of the Universal parks an hour earlier than other guests with Early Park Admission*. Plus, it’s a quick hop from Universal’s hotels to the parks with free water taxis or shuttles. ^Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal’s Islands of Adventure. Not valid at Universal’s Volcano Bay. Excludes separately ticketed events. Park-to-Park admission required to board the Hogwarts™ Express. Benefit valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Available during normal theme park operating hours only. Additional restrictions may apply and benefits are subject to change without notice. *Requires theme park admission. Early Park Admission begins one (1) hour prior to regularly scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure as determined by Universal Orlando, and Universal’s Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa locker rooms
Breakfast available
Poolside bar
Kids club
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
24-hour security
Baggage storage
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
VIP room facilities
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
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Popular mentions
David R wrote a review Aug 2020
Jacksonville, Florida159 contributions54 helpful votes
Hotel was great from check in to check out. Also the added benefits associated with staying here made it a great deal. Boat ride to parks, fast pass for two days and a really nice pool with food and drinks served poolside after a brutally hot day at the park. Rooms very clean and spacious. Will definitely stay here again.
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Date of stay: August 2020Trip type: Traveled with friends
Rebecca D wrote a review Aug 2020
Portland, Oregon3 contributions2 helpful votes
I cancled my trip a month ago and still no refund. They told me 4-6 weeks. I just looked again at my old reservation and noticed a refund button. Not cool. Now another 2-3 weeks. They took my money with in a few minutes and it takes this long to be refunded not cool..... I wonder if they were going to keep it all together. People are out of work and this is how you repay familys. Not sure if I will ever want to come back. Not honest...... 🤬🤬🤬🤬🤬🤬🤬
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Date of stay: August 2020Trip type: Traveled with family
Response from Loews Portofino Bay Hotel, General Manager at Loews Portofino Bay Hotel at Universal Orlando
Responded 3 weeks ago
526rebeccad, we're sincerely sorry to learn about your unusual experience with your reservation. We're committed to operating with the highest ethical standards and we'd appreciate the opportunity to speak with you directly. At your earliest convenience, please reach out to our team at 888-320-6065 or ssccustomerservice@loewshotels.com, so we may address your concern. Thank you again for sharing your feedback.
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Tulsa, Oklahoma67 contributions13 helpful votes
Beautiful and relaxing, am I in Italy? The Portofino hotel is my absolute favorite on-site hotel. Here's why: -Theme: The theme of the hotel is spectacular. The model of the portofino is a 1 by 1 replica of the actual Portofino, Italy. When you first walk into the hotel it has a beautiful mural on of the ceiling of the lobby. This may be weird also but it has a better smell than other hotels. -Rooms: The rooms are always clean and nicely decorated. The beds are very comfortable. -Less Kids: I don't typically see a lot of kids in this hotel, which is nice for when my boyfriend and I want a relaxing trip together. -Shops: They have wonderful shops out and around the bay. My favorite lunch spot is Sal's and there is nothing like going to Mama Delia's for dinner. They have men singing and playing music as you eat. The price for the hotel is high compared to other hotels on-site, but you truly get what you pay for here. The staff is wonderful and we always have a great time at the Portofino.
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Date of stay: August 2020
1 Helpful vote
CaryPlanner wrote a review Jun 2020
Cary, North Carolina168 contributions1,062 helpful votes
We had hoped to take a Caribbean cruise for my son's 18th birthday and high school graduation. When it was clear that wasn't an option, we booked Portofino Bay as a back-up vacation...one booking in May and one in August, hedging our bets. We got an email stating that the parks and hotels would be closed through the end of May and that we were being issued a full, immediate refund without any action on our part. So much easier than the 2+ months we waited for a refund on our cruise (finally had to escalate to credit card company to get our money back). The hotels and parks are now open for business, but my 18 year just had surgery and didn't feel wearing a mask in the park in August's heat was the best choice for him. I called Loews and had no trouble canceling and got a refund within 10 days. We were at Portofino last summer after the loss of my MIL. The staff went above and beyond to make my son's birthday special. It was just what he needed...a little happy distraction. We'll definitely return in the future. Thanks for making refunds easy in a pandemic.
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Date of stay: May 2020Trip type: Traveled with family
1 Helpful vote
Jason Bevenour wrote a review May 2020
2 contributions4 helpful votes
I called in early April because the remainder of my payment was due. A nice lady convinced me to pay & assured me that I could get a full refund if the parks, hotels, etc.. remained closed. I called over a MONTH ago & still no refund!! I have called three times now. Still nothing! I will definitely consider a Disney hotel the next time. My neighbor received a refund on a a Disney hotel within 48 hours of calling. There is no excuse for this!
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Date of stay: May 2020Trip type: Traveled with family
3 Helpful votes
$317 - $634 (Based on Average Rates for a Standard Room)
loews portofino bay resort, portofino orlando, portofino bay hotel orlando
United StatesFloridaCentral FloridaOrlandoFlorida Center
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Frequently Asked Questions about Loews Portofino Bay Hotel at Universal Orlando
Which popular attractions are close to Loews Portofino Bay Hotel at Universal Orlando?
Nearby attractions include The Wizarding World of Harry Potter (0.7 miles), Universal Studios Florida (0.4 miles), and Hollywood Drive-in Golf (0.5 miles).
What are some of the property amenities at Loews Portofino Bay Hotel at Universal Orlando?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Loews Portofino Bay Hotel at Universal Orlando?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Loews Portofino Bay Hotel at Universal Orlando?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Loews Portofino Bay Hotel at Universal Orlando?
Yes, parking is available to guests.
What are some restaurants close to Loews Portofino Bay Hotel at Universal Orlando?
Conveniently located restaurants include Border Grill Fresh-Mex, Cinnabon, and Cold Stone Creamery.
Are there opportunities to exercise at Loews Portofino Bay Hotel at Universal Orlando?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Loews Portofino Bay Hotel at Universal Orlando have an airport shuttle?
Yes, Loews Portofino Bay Hotel at Universal Orlando offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Loews Portofino Bay Hotel at Universal Orlando?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Loews Portofino Bay Hotel at Universal Orlando?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Loews Portofino Bay Hotel at Universal Orlando offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.