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Loews Portofino Bay Hotel

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5601 Universal Blvd., Orlando, FL 32819-7880
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (3164)
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Panoramas (14)
Room & Suite (713)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Contactless check-out
Updated 07/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Loews Portofino Bay Hotel
Updated 07/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#102 of 390 hotels in Orlando
Relax in beautiful, timeless surroundings inspired by the seaside village of Portofino, Italy. Wonderfully appointed rooms and suites combine with delights of every flavor to create the perfect family escape. And there’s another treat—guests also enjoy exclusive theme park benefits by staying in Universal Orlando. Skip the regular lines with free^ Universal Express Unlimited ride access at participating attractions in Universal Studios and Islands of Adventure and breeze into one of the Universal parks an hour earlier than other guests with Early Park Admission*. Plus, it’s a quick hop from Universal’s hotels to the parks with free water taxis or shuttles. ^Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal’s Islands of Adventure. Not valid at Universal’s Volcano Bay. Excludes separately ticketed events. Park-to-Park admission required to board the Hogwarts™ Express. Benefit valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Available during normal theme park operating hours only. Additional restrictions may apply and benefits are subject to change without notice. *Requires theme park admission. Early Park Admission begins one (1) hour prior to regularly scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure as determined by Universal Orlando, and Universal’s Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.
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Location

Full view
88Good for walkers
Grade: 88 out of 100
0Restaurantswithin 0 miles
0Attractionswithin 0 miles
Contact
5601 Universal Blvd., Orlando, FL 32819-7880
Getting there
Orlando Intl Airport10 miSee all flights
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7453Reviews314Q+A100Room tips
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Popular mentions
Peter B wrote a review Sep 18
New York City, New York31 contributions32 helpful votes
Hotel need work, it looks worn. The pool jacuzzi was broken, the ice machine on our floor was broken, there were holes in hallway walls and bed mattress was so old I got a bad back aches! The front desk screwed up and put a $10,000 holed on my credit card and couldn’t figure it out it correct it prior to my leaving so I had no credit card because they maxed it out.
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Review collected in partnership with this hotel
Date of stay: September 2021
Value
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Response from Loews Portofino Bay Hotel, General Manager at Loews Portofino Bay Hotel
Responded 2 days ago
Thank you for sharing your feedback. I do regret to hear about your overall experience, but am glad you brought these details to our attention. We will certainly share your comments with the appropriate management teams. We sincerely hope to have the opportunity to welcome you again. Until then, ciao!
Read more
Vanderneucker wrote a review Sep 16
Seabrook, New Hampshire242 contributions382 helpful votes
The hotel is outstanding. The rooms are very large and extremely quiet. Our room had two queen beds, large screen TV, plush carpet, adequate storage, walk in shower, a separate room with a door for the toilet and double sinks. There was a large window that overlooked the pool. The pool is zero entry and has lifeguards. There are several restaurants on the property including a Starbucks and a casual eatery with pizza and sandwiches. You get free Universal Express passes that allow you to skip several lines. You may take a 15 minute walk to the parks or take a free boat shuttle. Unfortunately there is a parking fee of $27 per day. This is a great place that is modeled after Portofino Italy. We will definitely return
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Date of stay: September 2021Trip type: Traveled as a couple
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Response from Loews Portofino Bay Hotel, General Manager at Loews Portofino Bay Hotel
Responded 2 days ago
Thank you for your comments. We are so glad that you enjoyed your stay with us! Our team is dedicated to providing exceptional service to every guest and we are thrilled that you felt right at home here. We look forward to welcoming you back for another taste of ‘La Dolce Vita’ - the Sweet Life.
Read more
Tino G wrote a review Sep 16
Lexington, South Carolina1 contribution1 helpful vote
If not for the express passes, I wouldn't stay here again. The food options at the hotel themselves are way too expensive and way too extreme over-the-top fancy. What's wrong with having at least one restaurant that just has normal food without having to need to Google to see what several of the ingredients are? I reported several issues with our room such as slow draining shower and a leaky faucet that would not stop dripping as well as an air conditioning system that would not seemingly go below 80 degrees none of this was resolved... However on day one I did ask for two additional towels and they decided to give me two additional towels every 12 hours or so on my door.... this Resort is overpriced expensive for what it is but Express passes pretty much makeup for the price difference if you stayed somewhere else
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Review collected in partnership with this hotel
Date of stay: September 2021
Value
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Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Share
Response from Loews Portofino Bay Hotel, General Manager at Loews Portofino Bay Hotel
Responded 2 days ago
Thank you for sharing your feedback. I do regret to hear about your overall experience, but am glad you brought these details to our attention. We will certainly share your comments with the appropriate management teams. We sincerely hope to have the opportunity to welcome you again. Until then, ciao!
Read more
asiaf2013 wrote a review Sep 15
Trenton, New Jersey2 contributions2 helpful votes
I have stayed at the Portofino several times in the past as it's our favorite resort at Universal. When I booked the room over the phone, I had no idea the deluxe rooms were remodeled. When I arrived the first day, the room that overlooked the bay was pretty dated and not very clean. I requested a room change. I was then put into a room almost identical to the one I had just left except instead of overlooking the bay, this one overlooked a sidewalk and side of a building. I was also charged $40 extra a night bc the room was a "deluxe". I went back down and talked to the front desk who didn't seem to happy about my requests for yet a different room but I asked to see the room first before moving again (my family had already unpacked and we had already moved once) but I wasn't allowed to. At that point, I was so frustrated and in tears I no longer had any desire to even try to move. I was shocked that a resort like Portofino couldn't have been accommodating to my needs as much money as I've spent staying there over the years.
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Review collected in partnership with this hotel
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Share
Response from Loews Portofino Bay Hotel, General Manager at Loews Portofino Bay Hotel
Responded 2 days ago
Thank you for sharing your feedback. I do regret to hear about your overall experience, but am glad you brought these details to our attention. We will certainly share your comments with the appropriate management teams. We sincerely hope to have the opportunity to welcome you again. Until then, ciao!
Read more
sophiavero88 wrote a review Sep 15
Chicago, Illinois7 contributions11 helpful votes
Only a 5 minute boat ride from the parks was heavenly, especially when you're tired of walking in the sun all day and don't want to have to hoof it through City Walk and a parking lot to get back to a car to only then start the drive back to your room. The hotel definitely gets 5 stars for the comfort of the bed. It felt like I was sleeping on a cloud.
Read more
Review collected in partnership with this hotel
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Loews Portofino Bay Hotel, General Manager at Loews Portofino Bay Hotel
Responded 2 days ago
Thank you for your comments. We are so glad that you enjoyed your stay with us! Our team is dedicated to providing exceptional service to every guest and we are thrilled that you felt right at home here. We look forward to welcoming you back for another taste of ‘La Dolce Vita’ - the Sweet Life.
Read more
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United StatesFloridaCentral FloridaOrlandoFlorida Center
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Frequently Asked Questions about Loews Portofino Bay Hotel
Which popular attractions are close to Loews Portofino Bay Hotel?
Nearby attractions include Get Out! Escape Room Orlando (0.2 miles), KEF USA Summer Camps (0.3 miles), and Alchemy Lounge (0.3 miles).
What are some of the property amenities at Loews Portofino Bay Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Loews Portofino Bay Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Loews Portofino Bay Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Loews Portofino Bay Hotel?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Loews Portofino Bay Hotel?
Conveniently located restaurants include Border Grill Fresh-Mex, Mama Della's, and Miller's Ale House - Orlando Kirkman.
Are there opportunities to exercise at Loews Portofino Bay Hotel?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Loews Portofino Bay Hotel have an airport shuttle?
Yes, Loews Portofino Bay Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Loews Portofino Bay Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Loews Portofino Bay Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Loews Portofino Bay Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.