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Doubletree By Hilton at the Entrance to Universal Orlando

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Doubletree By Hilton at the Entrance to Universal Orlando
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3,857 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree By Hilton at the Entrance to Universal Orlando
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Showing 3,235: English reviews
Dallas, Texas
Level Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed March 30, 2015

Very large hotel by Doubletree standards. It is next to Universal theme park, so you get a lot of vacationers. I was here on business. The halls were noisy due to all the kids. But you really have to expect this at a hotel next to a theme park. Breakfast buffet service was lacking. They have the typical buffet, but... More 

Helpful?
1 Thank RDDOE
Louis E, Guest Relations Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review

Dear RDDOE, Thank you so much for staying with us and for sending us this review. I am glad that you enjoyed your stay. I apologize for the noise. I have shared this with our security department so they can better monitor this. I have also shared your comments about your experience with the buffet. I thank you for letting... More 

Melbourne Beach, Florida
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed March 30, 2015 via mobile

Thanks to Cathy for making our check in and stay fabulous! So kind and thoughtful are the people at this hotel! Michael from bell services was over the top helpful! Sheila will be remembered always when I choose a hotel in Orlando! Tommy thanks for your kind help!

Helpful?
Thank Agentlemist
Louis E, Guest Relations Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review

Dear Agentlemist, I would like to thank you for taking the time to point out 3 of are excellent employees. Sheila has been with us over 25 years and does a great job each and every day. Cathy at the desk and been here over 10 years and always leaves our guests smiling and Tommy and Michael at the bell/valet... More 

Tampa
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed March 29, 2015

I am not happy writing this review however as gold me ever of Hilton Honors I am very disappointed. Yes we got warm cookies. When I was booking the room via HHONORS website I had an option to choose things that I Would like to have in my room prior to our arrival which were crib, extra towels,and extra pillows.... More 

Helpful?
2 Thank GRLENA
Louis E, Guest Relations Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review

Dear edonkey, I would like to sincerely apologize for the issues you faced during your stay with us. There is no reason for you to have note received the items you requested and your room should have been perfect. Thank you so much for letting me know about this. My email is louis.ederer@interstatehotels.com. Please contact me so I can make... More 

Peoria, United States
1 review
3 of 5 stars Reviewed March 29, 2015

Be prepared for variation in hotel staff service/helpfulness. Some were very friendly and helpful, others would not give you the time day. To busy talking with their colleagues or looking at their phones.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Colin O
Louis E, Guest Relations Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review

Dear Colin O, Thank you so much for your review. I am so sorry that you did not receive consistent service during your stay. We work hard to ensure we have the very best staff and I am so sorry that this was not your experience. Thank you so much for letting us know and I hope to invite you... More 

St. Petersburg, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 29, 2015

The Alarm Association of Florida has used this hotel for years for their convention. I remember piles of seafood before we even had our banquet and dance. Now no food during cocktail hour, then "rubber" chicken for dinner, and no dance. Hotel is not as clean and fancy, also.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Kae Y
Louis E, Guest Relations Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review

Dear Kae Y, Thank you so much for your review. I have passed you comments along to our culinary team as well as the sales department. Thank you so much for staying with u8s for so many years and we are already looking forward to the next time your group arrives. Sincerely, Louis More 

central Wisconsin
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed March 28, 2015

I stayed at the Doubletree from Thursday thru Sunday (solo occupant -- was meeting my daughter who was on a high school trip). I booked through Priceline & had paid extra for a corner king room. When I checked in, I was told I was getting a room with 2 double beds -- not what I requested. After some discussion,... More 

Helpful?
Thank DropZoneMom
Louis E, Guest Relations Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review

Dear DropZoneMom, Thank you so much for taking the time to share this review with us. I am so glad that Linda was able to take care of you when the issue arose with the room not being available. Thank you for mentioning that. I have shared your comments on the room and service to our housekeeping director. I hope... More 

Miami, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed March 28, 2015

Stay away unless you can't find other accommodations. OLD dilapidated rooms; mold/spores; crappy worn rug; furniture needs to be tossed for new; needs modern walk-in showers. Really bad choice; really bad hotel.

Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank Marco F
Louis E, Guest Relations Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review

Dear Marco F, I would like to sincerely apologize that you did not enjoy your stay with us. Please contact me directly at the hotel so I can make this right for you. Sincerely, Louis More 

Key West, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed March 27, 2015

My room was tired. Complete with dirty carpet, dirty walls, moldy bathroom tile, dirty furniture, smelly nasty. If it wasn't for my meetings there I would never stay again. I know the rooms get much use, but the quality of the room vs. the price is not acceptable.

Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank Bradley N
Louis E, Guest Relations Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review

Dear Bradley N, I would like to sincerely apologize for the condition of your room during your stay with us. There is no reason for room to have been anything but perfect for you. Please contact me directly at the property so I can make this right for you. Thank you so much for letting me know. best regards, Louis More 

Ireland
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed March 26, 2015

We've just arrived back to our room from a long but brilliant day at universal studios and were greeted with a lovely surprise- a bottle of champagne and a beautiful fruit platter including chocolate dipped strawberries.We are here on honeymoon and on arrival were given a warm cookie each at reception and a complimentary breakfast for two for the following... More 

Helpful?
Thank macR80
Louis E, Guest Relations Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review

Dear macR80, Thank you so much for staying with us and for sharing this review. I am so happy that you enjoyed the room and the amenity. Congratulations to you both and we hope to see you back here celebrating an anniversary in the future. Sincerely, Louis More 

1 review
5 of 5 stars Reviewed March 26, 2015

We had a great experience. Mimi from Pizzeria Uno / Food Court Pompanos Cafe - Deli was attentive to everything we needed and she was super nice. Great employee! Thank you Mimi for everything, you were great! :-)

Helpful?
Thank yoviaml
Louis E, Guest Relations Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review

Dear yoviaml, Thank you so much for taking the time to recognize Mimi from our food court. we have shared this with her and it made her day. We truly appreciative the review and hope to see you back soon. Sincerely, Louis More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Doubletree By Hilton at the Entrance to Universal Orlando

Address: 5780 Major Boulevard, Orlando, FL 32819-7904
Location: United States > Florida > Central Florida > Orlando > Florida Center
Price Range: $95 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree By Hilton at the Entrance to Universal Orlando 3.5*
Number of rooms: 742
Reservation Options:
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Also Known As:
Doubletree By Hilton At The Entrance To Universal Orlando Hotel Orlando
Doubletree Orlando
Orlando Doubletree
Doubletree Universal
Hotel Style:
#136 Romantic Hotel in Orlando
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