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i will give a 3 for that hotel no hot water and had mold near our room will never go there again when got up in morning by the fire pit glasses and beer bottles all over not a very nice place to stay the...More
After a computer/app glitch caused a bit of an error I contacted the front desk and eventually dealt with Cathy who promptly and courteously took care of everything and then some with a welcoming and professional demeanor. As a result of being taken care of...More
4 Thank Heandthere
Response from DT Universal O, Social media at Doubletree By Hilton at the Entrance to Universal OrlandoResponded January 3, 2018
Thank you so much for staying with us. We appreciate your wonderful feedback and we will let Cathy know that you were pleased with her service. we are happy to hear that your overall experience was positive and we look forward to your...More
As one of Hilton's Top of the Line facilities I was expecting to surprise my wife with a luxury stay. I am not sure that happened. Upon arrival we were greated by a waiting line to even get to the front desk, After being assigned...More
Great job by Tyler and customer service. Perfect way to to start off our anniversary . We are huge on customer service and they are excellent!!!! We are excited and ready for a fun weekend. A trip like this is great time to have fun!
Visited for a 4 night stay with family to go to universal. Nice hotel. Clean. The pool was nice. I used the fitness center and it was adequate. We got a great deal through Priceline express deals so a great value. Used the shuttle to...More
1 Thank edkdm
Response from DT Universal O, Social Media at Doubletree By Hilton at the Entrance to Universal OrlandoResponded 5 days ago
Thank you for your recent stay with us. We appreciate you taking the time to write such honest review. We are delighted to hear that you have had a great overall stay with us and we definitely look forward to welcoming you and...More