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DoubleTree By Hilton at the Entrance to Universal Orlando

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5780 Major Blvd., Orlando, FL 32819-7904
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (537)
360
Panoramas (15)
Room & Suite (121)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Regular temperature checks for staff
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Updated 07/28/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from DoubleTree By Hilton at the Entrance to Universal Orlando
Updated 07/28/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#138 of 370 hotels in Orlando
Location
Cleanliness
Service
Value
Travelers' Choice
Renovated in 2017, our DoubleTree by Hilton, a Universal Orlando partner hotel, offers modern guest rooms and comforting amenities. Enjoy our signature chocolate chip cookie, and know that this welcoming gift is only a taste of the warm, personal service you will experience at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando.
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Room & Suite (121)121
Full view
Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Free shuttle or taxi services
Business Center with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Paid wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Fence around pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Vending machine
Car hire
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Refrigerator
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Modern
Languages Spoken
English, Spanish
Hotel links
Special Offer:Price Match Guarantee
1,741Reviews213Q+A100Room tips
Traveler rating
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  • 102
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Popular mentions
Shay wrote a review Yesterday
3 contributions2 helpful votes
The front office manager Cristine is the best, I come back to this hotel every time for her! She always answers all my questions and is the sweetest worker there. She remembered me from my last visit here at the hotel which I loved!
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Date of stay: November 2020
Cleanliness
Service
Sleep Quality
Room Tip: Best views of universal studios
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NielsTroldborg wrote a review Oct 2020
Philadelphia, Pennsylvania4 contributions7 helpful votes
Hotel's Favorite
I have stayed at this hotel twice, and I think it is very good. Especially for the reasonable price. I liked it better before covid, but I still think they are doing very well. There is no breakfast buffet anymore, but there is a pretty good selection of breakfast items to order from a menu (gold and diamonds get 50% off, I had a huge breakfast for around 10 dollars every day) I find the staff to be extremely friendly, and yes there are some younger people here partying a bit at night, but I think that just adds to the atmosphere, and is to be expected og such a big hotel in this location. People come here to have fun. I would say it is also a very good hotel to bring kids. The rooms are big and spacious, the bedws are nice., and the pool area is VERY good. Larrge swimming pool, smaller pool and a spa kind of pool, and a very nice surrounding area. You can walk to Universal Studios in 5-10 minutes, I found that so convenient I didn´t even use the shuttle, and it is a very nice walk. Beautiful landscaping along the paths, especially if you venture into the parks by crossing through the “Hard Rock Hotel” pathways. Everything you need is within walking distance. There are many restaurants and fastfood places, a Walgreens pharmacy and a huge shopping area with outlet stores of all kinds just 5 minutes away. I think this hotel has a very reasonable price/features ballance. I would stay there again for sure
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Date of stay: October 2020
Location
Cleanliness
Service
2 Helpful votes
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Response from DT Universal Orlando, Guest Services / Front Office at DoubleTree By Hilton at the Entrance to Universal Orlando
Responded Oct 12, 2020
Thank you for reviewing your recent stay. We appreciate your positive feedback and kind words. We are always happy to hear when our guests have a great stay. We are thrilled to know that you are a loyal guest and we look forward to welcoming you back again and again.
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GomezO2014 wrote a review Nov 10
Paris, France115 contributions9 helpful votes
+1
Location is perfect very close to Universal studios. They offer a shuttle every morning but you need to be sure to get up early to get a reservation because it fills up quickly. Or you can take a Lyft for about $9 each way. Staff is great, looks like the hotel is going through some renovations but they are not bothersome. The only reason I’m giving them 4 stars is because the carpet was filthy this was for room 1001. Everything else was great from the self check in and check out with the Hilton app. I would definitely stay here again just not in this same room.
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Date of stay: November 2020Trip type: Traveled with family
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Response from DT Universal Orlando, Guest Services / Front Office at DoubleTree By Hilton at the Entrance to Universal Orlando
Responded 1 week ago
Thank you for reviewing your recent stay. We appreciate the feedback and will address the issue you mention. We look forward to welcoming you back again soon.
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Scargile2319 wrote a review Nov 4
Ypsilanti, Michigan4 contributions5 helpful votes
I booked online for a 5 night stay. I ordered a king but got a double room which I was ok with but the tub had tiny little bugs crawling around in it. I called front desk they said this was normal! Then when I turned the water on in the tub, it was black and tarnished and sounded like the water in the room had not been turned on in months! then the sink stopped up and it smelled like raw sewerage. :^( I called the front desk and asked to be moved and was told due to Covid, I couldn't be moved to another room but they would send maintenance up. Maintenance tells me I have to leave the room while they work?? Then I want to get lunch at 2pm I call the front desk and they tell me Sunrise Café is open. I go down to the Café, they are not open. I go to the front desk and ask what the issue is...Due to COVID the café won't be open until 4pm!? So I can walk across a busy street to TGI Friday's or starve until 4pm. Then 4 days into the stay, I need fresh towels and washcloths, I call the front desk and they say the will send someone up with fresh ones. That didn't happen that day and I had to call 3 more times before they dropped off a clear plastic bag full of towels & washcloths. To add insult to injury - they had the audacity to have have a rewards member standing out in the lobby on our check out day asking if I was a rewards member so they can "pay for me a trip to Hawaii" I was very honest when I told him this was the worst hotel stay me and my 8 year old son has ever had and we will never stay at this hotel chain ever again! I understand that we are dealing with COVID19 but for the way I was treated, the hotel stay should have been free!
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Date of stay: October 2020
Rooms
Location
Service
Room Tip: There are several other hotels in the area, stay at another hotel
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1 Helpful vote
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Response from DT Universal Orlando, Guest Services / Front Office at DoubleTree By Hilton at the Entrance to Universal Orlando
Responded 1 week ago
We are extremely disappointed and surprised by the challenges you experienced. While we are practicing CDC guidelines and Hilton CleanStay protocols, there is no excuse to offer less than exceptional customer services. We would like to discuss the issues you experienced, and ask that you contact the Director of Front Office, Greg Hischuck. Again, we apologize for your bad experience and hope that you will give us the opportunity to make it right for you and your son.
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Allie B wrote a review Oct 2020
1 contribution1 helpful vote
Just returned from three nights at this property. Every staff member we came in contact with so so friendly! Anything we wanted to do outside of the hotel was only minutes away so it was an easy drive or an inexpensive Uber ride. We spent at least an hour or so each night having a drink and a bite at the grill in the lobby. Sue the bartender was a highlight of our trip! She was so sweet and gave us great recommendations. We will definitely visit this property again.
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Date of stay: October 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from DT Universal Orlando, Guest Services / Front Office at DoubleTree By Hilton at the Entrance to Universal Orlando
Responded Oct 15, 2020
Thank you for sharing such a positive review. We are delighted to hear that you had a great stay and that our staff made such an impact. We look forward to welcoming you back again in the near future.
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PRICE RANGE
$93 - $228 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
doubletree by hilton at the entrance to universal orlando hotel orlando, doubletree orlando, orlando doubletree, doubletree universal
LOCATION
United StatesFloridaCentral FloridaOrlandoFlorida Center
NUMBER OF ROOMS
742
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Frequently Asked Questions about DoubleTree By Hilton at the Entrance to Universal Orlando
Which popular attractions are close to DoubleTree By Hilton at the Entrance to Universal Orlando?
Nearby attractions include Universal Studios Florida (0.7 miles), Hollywood Drive-in Golf (0.6 miles), and Blue Man Group (0.7 miles).
What are some of the property amenities at DoubleTree By Hilton at the Entrance to Universal Orlando?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at DoubleTree By Hilton at the Entrance to Universal Orlando?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at DoubleTree By Hilton at the Entrance to Universal Orlando?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree By Hilton at the Entrance to Universal Orlando?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to DoubleTree By Hilton at the Entrance to Universal Orlando?
Conveniently located restaurants include Border Grill Fresh-Mex, Cinnabon, and Haagen Dazs Ice Cream.
Are there opportunities to exercise at DoubleTree By Hilton at the Entrance to Universal Orlando?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at DoubleTree By Hilton at the Entrance to Universal Orlando?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree By Hilton at the Entrance to Universal Orlando offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at DoubleTree By Hilton at the Entrance to Universal Orlando?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to DoubleTree By Hilton at the Entrance to Universal Orlando?
Many travelers enjoy visiting City Hall (6.2 miles) and Jack Kerouac House (7.1 miles).