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DoubleTree By Hilton at the Entrance to Universal Orlando

Traveler (428)
360
Panoramas (15)
Room & Suite (229)
Certificate of Excellence

About

#130 of 355 hotels in Orlando
Location
Cleanliness
Service
Value
Certificate of Excellence
Renovated in 2017, our DoubleTree by Hilton, a Universal Orlando partner hotel, offers modern guest rooms and comforting amenities. Enjoy our signature chocolate chip cookie, and know that this welcoming gift is only a taste of the warm, personal service you will experience at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando.
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Property amenities
Parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Free shuttle or taxi services
Business Center with Internet Access
Wifi
Paid wifi
Paid internet
Internet
Hot tub
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Conference facilities
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Room service
Refrigerator
Flatscreen TV
Safe
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Good to know
HOTEL CLASS
HOTEL STYLE
Family
Modern
Hotel links
Visit hotel website
Special Offer:Price Match Guarantee
Hotel deals

Location

Full view
85Good for walkers
Grade: 85 out of 100
119Restaurantswithin 0.75 miles
18Attractionswithin 0.75 miles
1,423Reviews
178Q+A
100Room tips
Traveler rating
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Popular mentions
Vinny was truly awesome! He made us feel like VIPs every morning. He is a great asset to this hotel! The location is close to EVERYTHING! Cab fare to Universal City walk is about 6 bucks for two people. Allows you to enjoy yourself to the fullest!!!
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Review collected in partnership with DoubleTree by Hilton
Hotel's Favorite
This was the 1st time I used the Hilton app to check in to a hotel. I didnt even have to talk to any people at the front desk just checked in and got my Key code to open my Room door. And I got to pick out what room I wanted. I booked months in advance and got a 17th floor room facing Universal I could see all the nightly fireworks it was amazing. The hotel is clean, friendly staff, FREE COOKIES, a starbucks on site, pizza place and an overpriced Grill that charges $20 for a breakfast. I went to starbucks every day to get a coffee and sandwich for like $9 instead. You can WALK 15 mins to Universal where you enter the Universal Walk area with lots of food places. The walk is just down the front street then take a left follow the walkway to the "Valet Parking" lot then security is there and go up the escalator to the main walkway to Universal Walk. There is a movie theater at the entrance then you can go right to Universal Studios or Left to Islands of Adventure. There is a Free shuttle also but you have to book a seat ahead of time. There is also a iRide trolly stop that goes down the shopping strips and Sea World for $5 for the day or $7 for 3 days a person. Its about 30 mins to the airport do not take a CAB just hop into an Uber it was $18 one way I took a cab to there it was $45 it was ridiculous.
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Response from stayato, Katherine R., Executive Assistant at DoubleTree By Hilton at the Entrance to Universal Orlando
Responded Jun 3, 2019
Thank you for your review and for choosing our hotel. We are happy you enjoyed your stay and the convenience of your digital key. We appreciate you sharing your comments and suggestions for fellow travelers and look forward to welcoming you back the next time you are in Orlando.
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Even though we already stayed in others Double Tree Hilton’s, this one is terrible. Teenagers on the floor all night long, slamming the door, laughing and yelling... We have talked to the manager and called security, but the noise continued.We coudn’t sleep two nights. So if you are going to stay in Orlando and you want to SLEEP,try other HOTEL.
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Avoid this hotel and the Hilton brand. During my stay (15 June – 18 June) the door to the room was left open by housekeeping, so anyone could walk in. Has not happened to me in 20 years of travel, but OK, always first time for everything in life. Hotel management was apologetic, investigated, left apology note in the room, complimented the parking, provided free drinks at the bar. Seems like adequate response to otherwise unpleasant situation. Upon return home I discovered the complimented parking was still charged to the credit card. OK, not the best service, but again, happens. Wrote to Hilton guest relations on 23rd of June, who forwarded the issue to the hotel with promise I will be contacted to sort this out. 1 week nothing. Wrote again to Hilton guest relations, again apologetic response, that hotel management has to contact me and my issue with the credit card charge again forwarded to hotel management. After 3 weeks, NOTHING. This hotels management is a JOKE. Be aware if you encounter any issues, any charges on your credit card, they will IGNORE you with hopes you will forget and let it go. AVOID. As this is standard of a HILTON hotel, will do my best to avoid other Hiltons in my future travels.
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Response from dtuniversal, Katherine R., Executive Assistant at DoubleTree By Hilton at the Entrance to Universal Orlando
Responded yesterday
First, allow me to apologize for the disconnect in communication. We will follow up with Guest Assistant to ensure this is resolved. Second, I apologize for the inconvenience you experienced during your stay. I am happy that our team was able to Make It Right. The matter will be corrected. Please contact the hotel directly if you have any further comments or concerns. Despite this, we hope to be able to welcome you back in the future.
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My wife, two kids and I went on holiday to Orlando and have just returned a few days ago. This was meant to be the holiday of a lifetime for us but there were a number of issues which dampened our spirits; particularly with the DoubleTree by Hilton. 1. Do your research before you go. Unless you are asking hotel staff about any facilities within a 100m radius of the hotel, they are clueless. Apparently there is a shuttle bus which runs to Disney from the hotel. We found this out from the staff at Disney Transportation Center; not from the Hilton staff. How did they not know this??!! 2. Don’t expect too much from housekeeping. We resorted to emptying our own bins and disposing of it ourselves as they constantly missed doing this even though it was clear they had cleaned the room. They also failed to replenished basic things like coffee and plastic cups when used. Did mention this countless times to reception staff but made no difference at all. 3. Uninterested staff. As far as I was led to believe, America prides itself in customer service but that is not the impression they got from the Hilton staff. When asking for some basic advice on travelling to particular tourist spots in Orlando such as International Drive, Seaworld etc. the only answer we ever got was “I don’t know, can you not just take a cab?”. We have been on other holidays abroad in the past and I have never experienced such an unhelpful response. Needless to say, if I ever did visit America again (unlikely... thanks Hilton!) I definitely wouldn’t be staying at a Hilton hotel.
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Response from dtuniversal, Katherine R., Executive Assistant at DoubleTree By Hilton at the Entrance to Universal Orlando
Responded 2 days ago
Thank you for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Our main priority is to provide exceptional customer service, as well as offering a well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. Please reach out to us directly if you would be willing to give us a chance to turn your experience around.
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PRICE RANGE
$93 - $239 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
doubletree by hilton at the entrance to universal orlando hotel orlando, doubletree orlando, orlando doubletree, doubletree universal
LOCATION
United StatesFloridaCentral FloridaOrlandoFlorida Center
NUMBER OF ROOMS
742
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