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Disney's Grand Floridian Resort & Spa

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4401 Floridian Way, Orlando, FL 32830-8451
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Traveler (4498)
Room & Suite (659)
Dining (177)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Victorian elegance meets modern sophistication at this lavish bayside Resort hotel. Relax in the sumptuous lobby as the live orchestra plays ragtime, jazz and popular Disney tunes. Bask on the white-sand beach, indulge in a luxurious massage and watch the fireworks light up the sky over Cinderella Castle. Just one stop to Magic Kingdom park on the complimentary Resort Monorail, this timeless Victorian-style marvel evokes Palm Beach's golden era.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Children Activities (Kid / Family Friendly)
Free airport transportation
Free internet
Wifi
Internet
Hot tub
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Kids club
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Sun umbrellas
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Lagoon View
Marina View
Languages Spoken
Spanish
Hotel links
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5,185Reviews172Q+A100Room tips
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Popular mentions
This is my second stay at Disney's Grand Floridian Resort & Spa as an annual passholder but sadly this Hotel it's really beginning to show its age. The Grand Floridian is a beautiful property however over the past several years and the more to come Disney properties are being retrofitted and built brand new to be more modern and exciting for guests. This time I stayed in Big Pine Key room 9427. The room showing its age the carpet had some damage and there was an uncomfortable half inch Gap at the bottom of the door which allowed you to see all movement and hear all the noise from the hallway at all hours. The shower still had one of those older water-saving shower heads, the restroom fan was beyond noisy and did not function it as designed and the air conditioner appear to be no more than a prop. This being the holiday season expecting crowds is a usual thing however the Grand Floridian could do with some traffic management within the main building especially around 1900 Park Fare and the Grand Floridian Cafe to manage the strollers and scooters as they clogged the vestibule. The overall rating is based on comparison to my August stay at the Gran Destino Tower located at Disney's Coronado Springs. That new tower had some of the most attentive, kindest and most enthusiastic cast members I had seen at a Disney Resort. That particular Tower was also the cleanest and had great updated amenities within the room at one third of the price of the Grand Floridian. Going forward as passholder I intend to stay there for the foreseeable future. I do not intend for this review to diminish the staff or the facilities at the Grand Floridian however I do believe it is time that Disney put some work back into that Flagship Hotel especially for the amount they charge per night.
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Response from WDW_Parks_Resorts, Disney Social Reviews at Disney's Grand Floridian Resort & Spa
Responded 2 days ago
Hello, and thank you for taking the time to share your review of Disney's Grand Floridian Resort & Spa with us. It is very important for us to receive feedback from our Guests to ensure that every visit is as magical as possible. I sincerely apologize that your recent stay at our Resort was not as magical as it could have been. Please know that if you ever have any concerns regarding your room, our Cast Members at the Front Desk are always happy to assist you. Whether you choose to call Disney's Grand Floridian Resort & Spa, Disney's Coronado Springs Resort, or one of our other fabulous Resorts, we will always be there to welcome you home. Ella Disney Social Reviews
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...This year had been a holiday for my 60th birthday so i decided to splurge and stay at the GF,,It was myself ,daughter & 14 year old Grand daughter..Our room was beautiful (sago cay) with an excellent view .Although it wasn't a big hindrance our tv in room kept losing signal with a faulty connection & had to call a man out twice to fix but it still stopped working again a 3rd time and we left it!.. Our biggest upset was at around 2am one morning we were all woken by violent sounding men right outside our room.They were shouting abuse and at one point must have lent against our door! My grand daughter was crying under the covers saying "they may have guns"...It stopped after 10 minutes and went quiet We were frightened to move,to use the toilet,or to speak on the phone!..We eventually slept then the next morning went straight to reception!...We spoke with a man that confirmed they had known about the incident (another guest had called them) and police had been called!..He offered us nothing in the way of a "good will gesture", just apologized!...I understand these sorts of things can happen but this would put me off booking any outer room again as if there is an incident they have to rely on your calling them, i feel there was a lack of security!..So in summary for the splurge we made to stay at their flagship hotel it wasn't worth it and wished i had booked Pop Century ,i would have saved loads and by staying at a deluxe hotel we received no better treatment!..
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Response from WDW_Parks_Resorts, Disney Social Reviews at Disney's Grand Floridian Resort & Spa
Responded 3 days ago
First and foremost, I want to assure you that the safety of our Guests and Cast Members is always our top priority; nothing is more important to us than ensuring everyone has a safe and enjoyable time during their visit. We do have Security Cast Members throughout Walt Disney World Resort that are dedicated to that very mission. I am sorry to hear that you were awoken in the middle of the night and absolutely understand why this put a damper on your experience. I'm glad you were able to speak with someone the next morning, and we always encourage our Guests to call the Front Desk in the case of immediate concerns. That will help to get the appropriate teams to the area as soon as possible. Thank you for taking the time to share your feedback with us. We do hope to welcome you back for a more magical experience soon. Liz Disney Social Reviews
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We just got back from a 5 night stay at the Grand Floridian. We have previously stayed at the Polynesian but I wanted to stay somewhere different this time and I had always heard how beautiful the Christmas decor is at the Grand Floridian. The lobby and the grounds definitely did not disappoint. The lobby is absolutely gorgeous and the holiday decor looked amazing. The grounds are also meticulously maintained. We were so excited to walk into our room after checking in but were extremely didlsapponted. The room was so run down. The carpet looked so worn out and extremely dirty. The red pitiful couch had white stains and looked like something at a thrift store. The bathroom looked like something I would expect in a motel. I can’t fathom how a deluxe Disney resort can have such run down rooms. In fact, the toilet seat had permanent stains that refused to come out even when my husband and I tried to wipe it with a wet tissue. It’s one thing for the room to look old but it’s completely unacceptable when things have stains on them and are falling apart! We regretted booking this resort and wished we had stuck with the Polynesian. The Polynesian has much nicer and cleaner rooms. Having said that, the cast members at the Grand Floridian were all very helpful and accommodating. The fact that the rooms look so old and dirty is due to the fault of the management. They know people will keep paying for the name and thus don’t bother to update the rooms. I, however refuse to pay so much for a room that looks like it should belong in a motel. We are going to stick with the Polynesian or might just stay at the Four Seasons next time we are there.
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Response from WDW_Parks_Resorts, Disney Social Reviews at Disney's Grand Floridian Resort & Spa
Responded 3 days ago
While I'm glad you were dazzled by the grand lobby and grounds, I'm so sorry to hear about the disappointments you experienced in your room. I do want to assure you that this is absolutely not the standard we strive for in any of our Walt Disney World Resort hotels. Quality and cleanliness are a crucial piece to any stay and it sounds like we missed the mark this time around. No matter where you decide to stay next, if there's anything amiss in your room, I encourage you to reach out to the Front Desk so the appropriate action can be taken, whether that means additional housekeeping service, maintenance or getting you to a room that meets our high standards. Thank you so much for taking the time to share this feedback with us; rest assured that your concerns have been heard. We look forward to giving you a more magically memorable experience during your next visit. Liz Disney Social Reviews
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Just returned from a magical stay at the GF. We were a party of 4 adults and two children soon to be 8 and 4. It was practically perfect in every way as Mary would say. And yes, we did speak to Mary at breakfast (1900 Park Fare) who was quite delightful! Played the part well as our little one was playing with the sugar packets. You know Mary and that spoonful of sugar!! LOL. The resort was decorated beautifully for Christmas with a gigantic gingerbread house in the lobby. Wait..it gets better. There were people inside the house selling delicious desserts...many of which were on the dining plan as snacks! Olaf donuts....solid chocolate Mickey lollipops....Christmas tree cake pops....etc. Don't forget to check out the sweets at Gasparilla's Grill which is a quick service. They have those Mickey cupcakes and more items that are also on the dining plan as snacks. We had dinner there one night and they had shrimp cocktail AS A SNACK!!!! I think there were at least 5 large shrimp in it. The swimming pool was lovely because it had a huge area that was not deep so our little one could walk a lot of it. They even provide life vests if you would like. You can sit outside and view the fireworks at night. You can stroll along the walkway that leads you to the Contemporary. You can hop the monorail or take the boat ride to the Magic Kingdom. The rooms were spacious. We could watch the Electrical Parade from our balcony. Room service, turn down service with chocolates, bell service....I could go on and on. Everyone we spoke to was helpful and pleasant. The access to bus transportation for Animal Kingdom and Hollywood Studios was just steps out the front entrance. Ride the monorail to the transportation center and hop another monorail to Epcot. All in all, no need to drive or be bothered with stressful parking. I'd go again in an instant! Yes, it's expensive, but I've learning to "Let it go" when you are at Disney. I don't regret any part of our trip!
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This was one of our "bucket list" items. We've always wanted to stay here and we weren't disappointed. The Grand Floridian was magnificent. We thoroughly enjoyed ourselves. The staff was friendly and helpful. The room was nice and comfortable.
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Response from WDW_Parks_Resorts, Disney Social Reviews at Disney's Grand Floridian Resort & Spa
Responded 1 week ago
Thanks so much for sharing about your fairytale stay at Disney's Grand Floridian Resort & Spa! I'm so happy to hear you were able to check off one of your "bucket list" items. It sounds like your stay was simply magical, which is exactly what we aim for. From the views of Cinderella Castle in the distance to the lights twinkling on Seven Seas Lagoon, you can't beat a stay at our flagship Resort! We can't wait to welcome you back for another splendid stay! Nina Disney Social Reviews
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PRICE RANGE
$559 - $1,070 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
disney grand floridian resort, grand floridian resort, grand floridian disney, disneys grand floridian hotel, grand floridian orlando, disney grand floridian hotel, grand floridian hotel orlando
LOCATION
United StatesFloridaCentral FloridaOrlandoLake Buena Vista
NUMBER OF ROOMS
867
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Frequently Asked Questions about Disney's Grand Floridian Resort & Spa
Which popular attractions are close to Disney's Grand Floridian Resort & Spa?
Nearby attractions include Happily Ever After Fireworks (0.7 miles), Magic Kingdom Park (0.7 miles), and Cinderella Castle (0.7 miles).
What are some of the property amenities at Disney's Grand Floridian Resort & Spa?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Disney's Grand Floridian Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Disney's Grand Floridian Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Disney's Grand Floridian Resort & Spa?
Yes, parking is available to guests.
What are some restaurants close to Disney's Grand Floridian Resort & Spa?
Conveniently located restaurants include Pineapple Lanai, Victoria & Albert's, and Aloha Isle.
Are there opportunities to exercise at Disney's Grand Floridian Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Disney's Grand Floridian Resort & Spa have an airport shuttle?
Yes, Disney's Grand Floridian Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Disney's Grand Floridian Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Disney's Grand Floridian Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Disney's Grand Floridian Resort & Spa have any great views?
Yes, guests often enjoy the harbor view available here.