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Sheraton Vistana Resort - Lake Buena Vista

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#51 of 334 Hotels in Orlando
Certificate of Excellence
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Sheraton Vistana Resort - Lake Buena Vista
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5,547 Reviews from our TripAdvisor Community

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Showing 4,362: English reviews
San Jose, California
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

I would like to share an experience today with concierge Mark Kessler. Mark is the type of person you want to represent your resort, someone that is pleasant and has a real desire to help the guests. Fortunately, we ran into him to help us take care of a clerical issue. We asked him for a recommendation for a local... More 

Helpful?
Thank Tommy L
Sydney, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed here over December 2015, great place to stay with a family, close to the parks, close to shopping, the pool is great to grab a bite and relax after a day at the parks. The rooms are setup with kitchen and laundry facilities.

Helpful?
Thank Dragonfly427
Management response:

Many thanks for taking the time to write and share your wonderful expressions of the Sheraton Vistana Resort. We are glad you have arrived here safely, and we thank you for sharing your comments with Trip Advisor. We are pleased to know that you enjoyed your accommodation and amenities. Thanks again for the Gift of Feedback. Sincerely Dassie Resort Management... More 

Sao Paulo, Brazil
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

Very nice resort. Near Disney complex, full service... No, wait! Not full... At least the housekeeping is missing. It is amazing that a name as Sheraton has somethings like this: They have not exchanged used sheets before my brother and I get the room. I have found an used cloth (like a pajamas) under my pillow, and the worst... I... More 

Helpful?
Thank Christianrf F
Management response:

We are very sorry that our team disappointed you, this is not the typical service which we offer, and we express our sincerely apologies to you. We are hopeful that your issues were addressed prior to your departure. Please allow me to research your comments surrounding this villa. Please contact me at css@sheratonvistanaresortvillas.com. It will be my pleasure to follow... More 

A TripAdvisor Member
4 of 5 stars Reviewed 4 days ago NEW via mobile

Pros:We still enjoyed property Cascades and will come back. Pool was beautiful, grounds were impeccable. Customer service Outstanding. Location is great for parks but 1 1/2 hour to gulf beaches. Cons: Casino trip a joke. Go to Tampa instead. We had flooding underneath wall between entry and bathroom (glad we were present), mold underneath small vanity, Garbage disposal broke first... More 

Helpful?
Thank A TripAdvisor Member
Management response:

We thank you for taking the time to write and share your experience and opinions expressed with Trip Advisor. Thanks for your valuable feedback, we are very sorry to learn about the issues you encountered and hopeful that our team was able to assist and resolve them prior to your departure. While your experience is not the typical service and... More 

st. louis, mo
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I come to Orlando a lot, and I have to say this resort was really great, I did not do Disney since I have done it 25 times, I just spent the week at the pool, I did do the timeshare so I could get the 75.00 gift card, this resort was great and I stay at a lot of... More 

Helpful?
Thank beckysoap
Management response:

Many thanks for giving us an opportunity to welcome you at the Sheraton Vistana Resort. We are glad you took the time to sit back and relax at our beautiful resort. It is our delight that you enjoyed the accommodation, amenities and ambiance. Looking forward to host you again next year. Sincerely, Dassie Resort Management Team More 

A TripAdvisor Member
5 of 5 stars Reviewed 5 days ago NEW

This hotel is superb! All aplliances are in the room; refrigerator/freezer, stove, microwave, dishwasher, washer, and dryer. Fully stocked eith pots, pans, dishes, utensils, towels. Everything is in your room to help you feel at home! Pool in the Cascades area where we were at was excellent! Could more shuttles be added for more return trips back from Disney?

Review collected in partnership with Armed Forces Vacation Club

Helpful?
Thank A TripAdvisor Member
Management response:

We thank you for your time to share your wonderful experience at the Sheraton Vistana Resort. We also appreciate your kind comments shared with Trip Advisor, showing appreciation for your accommodation, amenities, service and of course, our sparkling pools. At the Sheraton Vistana Resort, our goal is to ensure our guests feel special, comfortable and safe. Your comments were duly... More 

Lynn, Massachusetts
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We love this place. We go ever year in October. The grounds are beautiful and there is so much to do. There is like 5 pools! Some have waterfalls and another has a water slide for the kids. It is in a great location right outside Downtown Disney. Its clean and roomy.

Helpful?
Thank Fred w
Management response:

We thank you for taking the time to write and share your wonderful experience at the Sheraton Vistana Resort. We are glad you have arrived here safely, and are quite pleased to learn that you enjoyed the accommodation, ambiance and our caring service. Your valuable praises and accolades were already passed on to the Teams who takes pride in maintaining... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW via mobile

Excelent location.. Too bad The rooms are old and dirty, the hotel is in desperté need of a remodelation, cleaning service sucks. Our room had ticks swiched rooms (2hr moving our stuff) with babies. It was a nightmare.

Helpful?
1 Thank Karen R
Management response:

We thank you for sharing your views, opinions and feedback surrounding your recent stay at the Sheraton Vistana Resort. While we appreciate your comments shared with Trip Advisor, we are disappointed about this comment as it does not fit nor align with the Sheraton's accommodation, however, we are very sorry that our team did not meet your expectations. Please share... More 

Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Our family of six spent one of the best vacations of our lives based at the Sheraton Vistana resort. We stayed in a two bedroom, sleeps 8/6 privacy unit, and could not have been any happier whatsoever. Everything was top drawer, first class, and an exceptional experience. Sheraton has excellent customer service, facilities, amenities, have great pools for the whole... More 

Helpful?
Thank Benois D
Management response:

It is a real delight to read your comments shared with Trip Advisor! Many thanks for selecting the Sheraton Vistana Resort, we are so glad you had fun, made memories and can share your comments proudly with us. We are pleased also that our Teams met your expectations, our caring and personalized service has been raved about by many guests,... More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

This is the second resort we stayed in under this chain. Like the first, which we stayed only one night, was excellent. Same standard as the previous resort. Staff too were very welcoming and they really try to make you feel at home. The unit allocated to us was very spacious with two bathrooms and three double beds. It also... More 

Helpful?
2 Thank Roberto A
Management response:

We thank you for taking the time to write and share your wonderful experience at the Sheraton Vistana Resort. Many thanks again for selecting our resort to spend your vacation time. We appreciate your kind comments shared with Trip Advisor, which were already escalated to the various Teams who prepared for your arrival. We are glad you enjoyed the accommodations,... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Each villa features like-home amenities and special touches, such as fully-equipped kitchens, washers and dryers, separate living and dining areas, and complimentary Wi-Fi. The resort is close to theme parks, exceptional golf and world-famous beaches. ... more   less 

Additional Information about Sheraton Vistana Resort - Lake Buena Vista

Address: 8800 Vistana Centre Drive, Orlando, FL 32821-6353
Location: United States > Florida > Central Florida > Orlando
Price Range: $134 - $329 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Vistana Resort - Lake Buena Vista 3.5*
Number of rooms: 1682
Reservation Options:
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Also Known As:
Sheraton Orlando
Sheraton Vistana Orlando
Vistana Resort Orlando
Sheraton Vistana Resort Lake Buena Vista
Sheraton Vistana Resort Florida
Sheraton Vistana Resort Orlando Florida
Orlando Sheraton
Sheraton Vistana Florida
Sheratons Vistana Resort
Hotel Style:
#45 Family Hotel in Orlando
#50 Romantic Hotel in Orlando
#95 Business Hotel in Orlando
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