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Hilton Garden Inn Jacksonville Orange Park

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Hilton Garden Inn Jacksonville Orange Park
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367 Reviews from our TripAdvisor Community

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Showing 366: English reviews
1 review
3 of 5 stars Reviewed yesterday NEW via mobile

Everything was great except for the internet connectivity. The signal was weak and couldn't properly do work in my room due to the slow connection. I always stay in Hilton Gardens Inns, and they all seem to have issues with their routers and signal. It can be very frustrating.

Helpful?
Thank Piero C
2 reviews
5 of 5 stars Reviewed yesterday NEW

Our soccer team had a tournement in Jacksonville and this was one of the selected hotels for us to stay at - it was a great choice. Jeremy at the front desk was awesome and very helpful. Upon arriving - everything was ready for us including the keys. He was helpful throughout the weekend with anything/everything we needed. The breakfast... More 

Helpful?
Thank Bill L
Sarasota, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

Our room was moldy; housekeeping lousy. We stayed a week & it deteriorating every day. Sad. Used to be a great, reasonably priced inn for necessary family visits. Our HH card didn't work on BOTH OUR CARDS- only mine got us our complimentary breakfast- confusing! This place has gone due hill fast over the last 4 years & MANY stays....

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank GrandBunny
Warner Robins, United States
1 review
2 of 5 stars Reviewed 1 week ago

Staff informative and rude. Rooms not clean or stocked with proper toiletries or linens. Asked staff for these items and they were never provided to us. Billing was incorrect and not resolved. Emailed my bill upon check out 3 days later my credit card was charged for a completely different amount. Breakfast is not complimentary nor worth the price. Location... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jennifer R
Bob A, General Manager at Hilton Garden Inn Jacksonville Orange Park, responded to this review

Hello Jennifer, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below... More 

Fredericksburg, Virginia
2 reviews
4 of 5 stars Reviewed 1 week ago

The rooms are spacious and very clean. The staff is courteous and kind. The only issue is the water pressure in the shower. I recommend staying at this property. The breakfast and the open bar at night is nice to have.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank DeanUSNret
Bob A, General Manager at Hilton Garden Inn Jacksonville Orange Park, responded to this review

Hello Dean, Thank you for taking the time to leave us the great feedback! Im happy to see you enjoyed the staff and the amenities! Also thank you for letting us know about the water pressure, we will definitely research that issue. Thanks again and we look forward to having you back next time! More 

Dallas, Texas
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed 1 week ago

I frequently stay at HGI and this one was as good or better than most. Staff was friendly, 4th floor room was quiet and comfy. Nice breakfast selection (as a Hilton Gold member, it was free). All the rooms are 2 queen beds in this hotel. Since I was heading south on US 17 the next day, this was a... More 

Helpful?
Thank DallasKevin
Bob A, General Manager at Hilton Garden Inn Jacksonville Orange Park, responded to this review

Hi Kevin, Thanks for taking the time out of your day to leave us the feedback! Always great to hear from our Hilton Honors members! As you mentioned both Gold/Diamond members get their choice to have FREE breakfast at the property from our "made to order" kitchen. Thanks again and we will see you next time! More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Friendly Staff, Clean Room, Entire place had a nice clean smell (Very Important to me.) Keurig Coffee machine pretty standard in a Hilton but still very nice to have. Beds could have been a little softer considering this is a Hilton but it was still a nice sleep.

Helpful?
Thank Mathew H
Bob A, General Manager at Hilton Garden Inn Jacksonville Orange Park, responded to this review

Hello Matthew, Thanks for leaving us the great feedback! The Keurig Coffee machines we have in EVERY room are always a hit. Also, thanks for recognizing housekeeping and how great they keep the hotel looking/smelling! More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed here on a business trip for a few weeks. The staff were amazing they gave me a free upgrade upon arrival. There is a washer and dryer on the fourth floor that was convienent. The food was good at the hotel and reasonably priced. The bar was nice and staff know how to make a great drink especially... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank jonnat671
Bob A, General Manager at Hilton Garden Inn Jacksonville Orange Park, responded to this review

Hello Jonnat671, Thanks for taking the time to leave us the great feedback! We have some great amenities on property for guests that are staying for multiple nights, i'm glad you got a chance to utilize some of them! Margaritas by the hot tub sounds great! More 

Florence, South Carolina
1 review
3 of 5 stars Reviewed 2 weeks ago

I had been driving all day and did not want to out anywhere so I thought we would just have dinner there at hotel Restaurant was not good very dry sandwich and over cooked wings The wings had been cooked before and put in a mirowave to heat up and made them very dry and tasteless. When our sandwiches came... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank N8982YNtinal
Bob A, General Manager at Hilton Garden Inn Jacksonville Orange Park, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there... More 

Key West, Florida
1 review
3 of 5 stars Reviewed 2 weeks ago

Nothing spectacular, saved $1.00 with their military discount. Wifi was horrible so I wasn't able to get any work done. The bed was very comfortable and the bathroom was clean. I probably wouldn't recommend staying here unless you're just going there to sleep and not use their wifi.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank S681RYashleyp
Bob A, General Manager at Hilton Garden Inn Jacksonville Orange Park, responded to this review

Hello, Thank you for taking the time to leave us the feedback. I do apologize that you experienced and issue with the internet while you were here. For future reference if you are downloading/streaming large files we do have an upgraded platform available for a very small fee. Download speeds of 50MB! Thanks again. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service
  • Banquet Room

Additional Information about Hilton Garden Inn Jacksonville Orange Park

Address: 145 Park Ave, Orange Park, FL 32073-2930
Location: United States > Florida > Orange Park
Price Range: $98 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Jacksonville Orange Park 3*
Number of rooms: 20
Reservation Options:
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Also Known As:
Hilton Garden Inn Jacksonville Orange Park Hotel Orange Park
Hilton Orange Park
Orange Park Hilton
Hilton Garden Inn Orange Park
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