Second time at this hotel. Nothing changed since the first time. There’s an outstanding Quality service and staff. Very professional. Food was amazing all over. The Catch Restaurant was super nice. Don’t wait to go with friends and family.
If you are looking for a beautiful piece of paradise, go here!!!! You'll love it. The food is amazing, and the customer service is A1. The views and the sunset are phenomenal. This was my first time watching the sunset on the beach. Simply amazing.
AMAZING EXPERIENCE. would 100% recommend and would 100% stay again! The beach boardwalk was beautiful and the beach itself is amazing - they provide towels and umbrellas and beach loungers! The room was incredible with an amazing view!
Great potential but sinking ship at the moment Very dated and are just interested in adding costs to the guests Lounge beds extremely uncomfortable Charges for umbrellas on beach $50 for ( late?) checkout Worn out hotel charging far too much for what you get in my opinion
The balcony views were incredible and the free upgrade to a suite was a very nice perk. The conference area was great. Enjoyed the food during our break for lunch. My wife enjoyed the pool and beach. Hopefully we can return for a vacation.
Very nice hotel for a conference, although the food and drinks were quite expensive. Nice pools...especially liked having on adult only pool. Fairly long commute to the beach, however, the tram and view on the way is quite lovely. Very friendly staff.
Naples Grand was a wonderful hotel to stay at. If you need a destination and can’t decide where to go Naples if a great place to go and visit. The hotel had everything you could ask for in a hotel and more.
My experience was great until the last night while returning to my villa (not in the main building) I fell in the unlit parking lot near the villas. I kid you not, there were absolutely no lights Fortunately I was able to get up without help or I still might be laying on the ground. I did sustain bruising on both knees and am in a lot of discomfort. If you reserve a villa for about $700 a night, please bring a flashlight.
I was really enjoying my time at this resort, until I decided to use the blowdryer provided to me in my hotel room. One of the pieces on the side was missing, which somehow caused a bunch of my hair to get stuck in the side of the blowdryer. I had to have security and maintenance come to unscrew the blowdryer and release my hair from it. It burned my hair and a large portion came out of my head. I was told they would comp something for this inconvenience, yet they never did. They did nothing. For such an expensive resort, I expected to be treated better. I’m honestly traumatized by this experience and will probably never use another hotel blowdryer again. Let alone, ever stay here again.
Highly recommend Naples Grand! Great location and phenomenal service by an extremely attentive staff. We attended for a business meeting and although other large events were taking place they made us feel like we were the only ones there!
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