Screwed up our reservation. Woudl not change it no matter what we did. Manager says HI Corporate has to do it, HI Corporate says the hotel has to do it. The manager is probably the most dense person I have ever met. She has as much business running a hotel as she does walking dogs. The screw up cost us $260. I have parted ways with HI after a 24 year loyalty. DEAD TO ME! Awful hotel! Awful Management! Awful Experience. Went 200 west and stayed at the Bayfron Inn on 5th. Cheaper, better location and much nicer. DO NOT FALL FOR THE NAPLES HI SCAM! Be careful!
So disappointed that we only were there for one night! It's just a great stay at a very fair rate. The front desk staff were friendly and welcoming. The room was clean. The great breakfast was quite the surprise. It easily rivaled a Denny's breakfast with the make-your-own pancake machine. The young lady restocking breakfast was very friendly as well. The pool area and hot tub area is fantastic, lots of chairs and tables. We made the short trek over from Broward County and this will be my go-to hotel in Naples.
Excellent front desk Meilyn was very nice. Super clean room and bathroom Breakfast was well served and they have different choices. Convenient free Tesla chargers Location was good near the 5th Ave restaurants, tin city and the beach. I will totally recommend it.
Pleasant stay and surprisingly comfortable beds. The only downfall is the AC unit makes a lot of noise but overall the hotel is at a convenient location and they even have a nice breakfast option in the morning.
I have stayed at 100 or more holiday inns over the course of 30 years. When I checked in I noticed there was a general lack of hospitality, no pleasant greeting etc. we did arrive early and were advised our room would not be ready for a few hours. That’s ok except for the fact that we checked back in a few hours and we’re told by another that they do not do early check in. This was another first as apparently it had nothing to do with room availability. Finally we got our room and all was ok. After leaving and returning to the property several times upon one of our returns a woman blocked our path and asked us if she could help us. I replied no thanks just heading back to our room she then asked my room number. I provided it and then she asked my name. This is the first such experience for me. I returned to the desk 5 minutes later to ask another question and she literally asked me the same question again. Had not even checked my room # or name. I had to provide the same info again. I felt as if she was either a little unstable or was being difficult on purpose. I suggested that this was highly unusual and a little Un professional and she told me that she can do anything she wants because she is the manager. She had an edgy attitude and I felt Very I welcomed. I will not hold it against the chain but will NEVER BOOK THIS PROPERTY AGAIN. !!…
Great little spot for the night. It is close to downtown and has a great breakfast in the morning. We had been upgraded at checkin and the room was great. Had a little kitchenette and living room. The bar down by the pool is a cool little spot as well.
NEVER stay there they double charge me. Never Never Again Stay in a place that try to stole my money. I book my reservation by booking and is already paid and guess what they double charge me 😡 the Customer Representative in the front desk when I check out don’t prest attention and unfortunately doble charge me that’s not Aceptable. I want to stay in November but never going to used a Hotel that double charge Me.
My husband and I stayed here for three nights, it is close to beaches, restaurants, shopping, anything you want to do, the room was clean spacious and staff was friendly. We loved the pool, the temperature was perfect and they had a bar out there that’s open in the evenings
This Holiday Inn far surpassed all expectations, The price was on the low-mid side of accommodations in Naples, but not the experience we had. The hotel is very clean and pleasant. The room with two queen beds was updated and spacious. It had more than enuf towels and connections for our devices. Plus, a nice breakfast was included. I highly recommend this hotel.
We loved our stay! Room was very clean, we had everything we needed! We stayed 4 nights and we had excellent customer service. I would recommend to anyone who is looking for a place to stay in Naples!! We will stay there again!!