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Room & Suite (79)
Pool & Beach (34)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 09/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Naples
More questions?
Updated 09/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#9 of 61 hotels in Naples
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Platinum level
Centrally located Naples hotel, close to beautiful beaches, shopping, all major attractions, entertainment destinations,and restaurants.
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Room & Suite (79)79
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Kids stay free
Electric vehicle charging station
Valet parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Shallow end in pool
Fence around pool
Restaurant
Breakfast available
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Happy hour
Kids' meals
Special diet menus
Wine / champagne
Vending machine
Bowling offsite
Canoeing offsite
Water park offsite
Children's television networks
Highchairs available
Free shuttle or taxi services
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
24-hour security
Baggage storage
Concierge
Convenience store
Executive lounge access
Gift shop
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Extra long beds
Walk-in shower
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Refrigerator
Flatscreen TV
Radio
Sofa bed
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Family
Languages Spoken
English, Spanish, Polish, Romanian
Hotel links
Location
Full view
86Good for walkers
Grade: 86 out of 100
21Restaurantswithin 0.3 miles
7Attractionswithin 0.3 miles
2,206Reviews72Q+A100Room tips
Reviews
Traveler rating
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- 28
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Popular mentions
We stayed at Hilton Naples for 6 days. I can’t say anything really negative about this place, maybe in the future it needs a little bit updating in the rooms. For our little family off 3 it was a perfect stay. Location was very good, you can walk to some restaurants and CVS is right across the street. We are gold members and our breakfast was complimentary. It was served at their steak restaurant. Food was good and had nice variety. My son enjoyed pancakes, bagels and hot chocolate. Our servers name was Page and she was exceptional! She was so attending and remembered what me and my son likes:) Pool area was nice and clean, enough towels for everyone, but not enough of the pool chairs. So if you are planning to stay by the pool...go in the morning and put some towels and personal stuff on. Hotel offers shuttle to the beach, they provide beach chairs and towels but no umbrellas. We were told that we can rent one by the beach, but unfortunately everything was reserved for other hotels guests. If you want to go to the beach make sure to reserve the seat on the shuttle, better to do that early in the morning or evening before. Last shuttle pick up from the beach is at 4:30pm. Beach itself was nice and clean! Water is shallow and a bit too cold for me, but it didn’t bother my son :) also a small tip...shuttle drops you off not directly by the beach but at the parking lot. So to get to the beach you have 2 options...walk for 20mins or wait for the golf cart to take you there. COVID rules and social distancing was in effect and we felt safe! They don’t clean rooms everyday, you have to let them know in advance if you want your room to be cleaned. Parking is for free and there is a big parking lot in front and on the sides of the hotel. Overall staff was very nice and attending. …
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Date of stay: April 2021Trip type: Traveled with family
Helpful
Response from BELLA H, Guest Services / Front Office at Hilton Naples
Responded 3 days ago
Wow! What a fantastic review. It is such a pleasure to read how much you enjoyed the convenient location of our property, minutes away from fine dinning, shopping, and beautiful beaches. I'm glad you took advantage of our complimentary shuttle, which is prepacked with beach chairs, towels, and water. It's always so rewarding to read the great comments regarding our team members, especially Paige at Shula's restaurant. Thank you for pointing out how well we're responding to the COVID policies. Now more than ever, the safety and protection of our guests and team members remains our top priority, while creating a relaxing environment for our guests to escape. Thank you again for such a great review. We hope to welcome you in the future. Kind regards, Bella
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Hotel's Favorite
My wife and I stayed here on a 4 day get-a-way. The hotel is easy accessible and very clean. They offer outdoor parking and a garage to park in with elevator access to the front lobby. This is convient as the front parking gets filled fast with the hotel and the restaurant. We are diamond members and check-in was quick and easy. They completely follow the social distancing rules requiring mask and distance including limiting elevator use to 3 at a time. Our room was very clean (4th floor) and had a view of the pool area. The pool was very nicely landscaped and they provided plenty of towels. The pool is not that big and at times you may not find a seat, but this was to be expected anywhere you might stay. They have a huge gym with plenty of equipment to get your workout on! They have a restaurant connected. It is called "Don Shula's". The staff was very nice and this is where breakfast is served each morning. They do charge for breakfast unless you are a diamond or gold member. This location is right on the 41 so you have access to many great eats and shopping. It is also closely located to the zoo. We highly recommend them to anyone and will remember them in the future should we need a place to go again. Thank you for everything Hilton!…
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Date of stay: March 2021
Rooms
Location
Service
Helpful
Response from BELLA H, Guest Services / Front Office at Hilton Naples
Responded 1 week ago
What a superb review! Thank you for sharing your recent experience at the Hilton Naples. We're pleased you enjoyed the convenient location of our hotel, centrally placed near local shopping, beaches, and restaurants. Our hotel strives on making our guests feel welcome and at home, and we're ecstatic we did just that. Warm regards, Bella
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hokie4beach wrote a review Apr 3
Washington DC, District of Columbia129 contributions39 helpful votes
Overall the hotel was nice; we wanted to stay at either Hilton or Marriott due to points earned, but there is The Naples Grand Resort which is literally right near the Clam Pass Beach/Park access point if you want closer beach access. Most of the other hotel options to this beach are along Tamiami Trail road. For some reason I pictured the hotel in the middle of 5th avenue with stores left and right of you; this wasn't the case. Tamiami road is one of the main roads getting through Naples and this is also the rd that you drive to get to the 5th avenue or 3rd avenue shopping areas of Naples. You are on a major roadway in between strip shopping centers. Also-there is no "boardwalk" with gift shops etc. The closest gift shop with beach items is probably at Alvin's Island store that has every type of t-shirt, towels, souvenirs etc that you normally expect. Otherwise you may be able to find local items at Tincity- where there are a handful of stores. No gift shop at this hotel. Naples Pier- is near a bunch of stores up and down roads, but not a true touristy boardwalk with beach shops-if that's what you are looking for. The shops here are all high end shops- Lily, Michael Kors, Restaurants etc. Waterside shops is nearby within walking distance, but it's not like a quaint walk. You will walking and crossing major roads to get to that area. Basically all the shopping in Naples is high end stores- not much for kids for souvenirs and cheap stuff unless you go to the one store- Alvin's Island near Tin City. Beach is beautiful, had a great time swimming and relaxing- which is the main reason why we came to Naples instead of going to the busy touristy areas like Daytona beach, Miami etc. those were too rowdy and crowded for what we were looking for. We didn't want a big beach scene with crowds bc of covid. (although there were tons of people walking up and down 5th avenue-some had masks and some didn't.- and tons of people on the beach-but more family friendly beachgoers) Naples pier had great sunsets, beautiful water, beach, beautiful million dollar homes that are waterfront to gaze upon. Couple of days we went to Marco Island bc it's about a 45 min drive and we had a 10,000 Island boat tour one of the days-which I highly recommend. Enjoyed sunsets at Marco Island as well!!! Loved our stay on this side of Florida. More details about the hotel: Pros: Service was excellent, we opted not to have housekeeping. Rooms were clean, sanitizer at elevators with reminders for social distancing, disposable masks available at front entrance if you need one. No cockroaches or bedbugs. I ran to the beach (Clam Pass Park Beach) which is the same beach that the hotel shuttle takes you to complimentary. Last return shuttle is 4:30pm. Make sure to get on the list that you need a shuttle there in the morning because they get filled quickly. Also keep in mind the shuttle drops you off at the entrance of the Clam Pass Beach park so you have the option of either walking the section from drop off point through the "park"-wooded area on a wooden boardwalk trail to get to the actual sandy beach. It's about 0.3-0.5 mile walk. I didn't think it was bad but of course my husband was carrying the beach chairs and beach bag so it could get heavy walking this. The other option instead of walking is to take the golf cart shuttle that will drop you off directly in front of the sandy beach section. When you are heading back home though- just remember not to wait too long for the last shuttle back bc the line gets long especially if you are trying to get the golf cart shuttle back so you don't have to walk. We ended up walking it both ways. Rental beach bikes are first come first serve- looks like they are all adult size bikes so we opted not to do this as we have a 10 yr old with us. They do offer complimentary beach chairs, water bottles and towels whether you use their shuttle to the local naples beach or rent them out -for free- to drive to a different beach such as the beach close to Naples Pier or Marco Island. Pool looked clean and inviting, but we actually never got a chance to swim in it. We only used the pool deck to eat take out meals. I ran to the beach one morning and it will take about 2.5 miles roundtrip from the hotel to the sandy beach. Rooms offer a safe to secure items. Cons-Rooms need some updating- carpet is frayed, shower faucet could probably use a replacement, air conditioning worked but could have helped if we could lower the ac a bit more. Pillows were not our favorite- they look fluffy but when you lay your head on it to sleep it stays flat and not comfortable. No roaches, but the second day we were trying to use the Keurig coffee machine and was flushing it out first for a trial run and my husband saw baby spiders (4-5) crawling out; and then crawled back in. Nevertheless we opted not to use the Keurig. The hotel does have complimentary Starbucks brewed coffee in the lobby at all times, which is a huge plus! Elevators- only 2 elevators. we tried looking for the staircase but it literally takes you to the garage level and exits you towards the back of the hotel. So definitely not worth it. unless there's another set of stairs that I couldn't find. The hotel could definitely use an update. Overall we loved our stay at the hotel and will definitely come back to Naples again or Marco Island!!! We are convinced we want to retire here...we ate tons of great seafood, ice cream. My husband loved all the luxury vehicles cruising down 5th avenue.…
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Date of stay: April 2021
Rooms
Service
Sleep Quality
Helpful
Response from Daniel Oscar, Guest Services / Front Office at Hilton Naples
Responded 5 days ago
Thank you for taking a moment to share your experience. I am pleased to hear you found the cleanliness and the comfort of our hotel to your liking and also the area and all the amenities that we offer. We are committed to exceeding the expectations of every guest and we look forward to welcoming you back to our hotel in the not too distant future. Thank you
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I can’t say enough about our stay at the Hilton Naples. When we arrived the front desk reps easily checked us in and explained everything to us. They offered to make us dinner reservations and actually got us into a nice restaurant on 5th Ave. The room is perfect for a family. It’s updated, clean and roomy. The bathrooms were very nice and clean. The pool was heated and not too crowded. They had nice relaxing loungers to lay on and plenty of towels. The hot tub was nice and hot and also not crowded. They had plenty of bikes to rent for 2hours to bike around naples and provide water also. They didn’t have the right size for my younger son but the bike shop (big mommas) is about 1 block away and it was $25 for the day to rent there and they provided the bike w helmet and even offered my other son a helmet free of charge just keep him safe. The Hilton offers a shuttle to and from the beach every half hour up to 5:00. They provide beach chairs (the nice ones that you can carry on your back) for all your guests, towels and waters. The Hilton is in the perfect location, it’s about a 5 min drive to beach. 5-10 min to 5th Avenue and Tin city and mini golf. We had an awesome stay for the price and it even included delicious breakfast w our stay. I would definitely stay here again!!…
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: March 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from BELLA H, Guest Services / Front Office at Hilton Naples
Responded 1 week ago
What a superb review! Looks like you pretty much captured the whole essence that is the Hilton Naples. Our property is centrally located in the heart of Naples, where shopping, dining, and beaches are within just minutes of each other. If you don't wish to get your car sandy, hop on our complimentary beach shuttle! Our shuttle takes you to and from the closest beach, also providing beach chairs, towels, and water. It's heartwarming to read all the amazing feedback from our team members. On behalf of all of the staff here at the Hilton Naples, we look forward to welcoming you and your family again in the near future. Sunniest regards, Bella
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Memorable stay for me & my family. It was the first time to try the Hilton & definitely not the last isa. Love the locations, the amenities, very clean, classy, elegant & the price was reasonable for the level of the service provided.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: March 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from BELLA H, Guest Services / Front Office at Hilton Naples
Responded 1 week ago
Thank you so much for sharing your experience about your recent stay. We really appreciate your feedback. It's wonderful to read that you enjoyed our facilities and services of the hotel. We look forward to welcome you back to the Hilton Naples in the not too distant future. Kind regards,
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PRICE RANGE
$119 - $365 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton naples hotel naples, hilton hotel naples, naples hilton hotel
LOCATION
United StatesFloridaSouthwest Gulf CoastNaplesPark Shore
NUMBER OF ROOMS
199
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Claim Your Listing Frequently Asked Questions about Hilton Naples
Which popular attractions are close to Hilton Naples?
Nearby attractions include Waterside Shops (0.3 miles), Bowland Beacon (0.2 miles), and Saint William Catholic Church (0.3 miles).
What are some of the property amenities at Hilton Naples?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hilton Naples?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Naples?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Naples?
Yes, free parking, a parking garage, and valet parking are available to guests.
What are some restaurants close to Hilton Naples?
Conveniently located restaurants include Shula's Steak House, True Food Kitchen, and Kunjani Craft Coffee & Gallery.
Are there opportunities to exercise at Hilton Naples?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Hilton Naples?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Naples offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hilton Naples?
The staff speaks multiple languages, including English, Spanish, Polish, and Romanian.
Are there any historical sites close to Hilton Naples?
Many travelers enjoy visiting Naples Historical Society's Historic Palm Cottage (5.3 miles).