Stayed for a weekend at Hilton Naples and found it to be very charming and top notch service hotel. Everyone we interacted were kind, hospitable and eager to serve. Room was very clean with everything one needs to make it a comfortable stay. Micheal at the pool was fun and just an amazing ambassador for the hotel. Breakfast at Shula was horrendous the first morning but great the following day.Nice to have breakfast with white table cloth and in a place with great sports history. But have to mention they have 4 business cards of Executives at the hostess desk but unfortunately it baffled us that none of them notice how much dust has gathered in those picture frames!!! Steakhouses should always be the epitome of a wonderful service standard . Naples Beach is definitely one of the best beaches in Florida and its always fun to spend a day on the beach, watch the sunset and eat some local seafood! Hilton Naples was definitely a hotel we would like to come back on our next visit to the beautiful city.…
My wife and I stayed 3 nights at the Hilton Naples for a little get away trip. The location was great, a short drive to downtown Naples restaurants and near the beach. The hotel provides chairs and towels for the beach. We parked at clam pass beach which is 5 minutes from the hotel ($8). The hotel has a shuttle but we wanted flexibility. Parking in Naples was easy as they have free garages near downtown. Hotel pool was clean, they provide towels. As with any pool there were limited chairs and shade but we were able to make it work. Front desk people were very pleasant and accommodating. Hotel parking is free but is shared with restaurant (Shula’s - great happy hour) but we were always able to get a spot. Overall pleasant experience.
Hotel had everything I needed for a business trip. Good location, easy to find and a great staff. Restaurant on site serving breakfast, lunch and dinner plus a bar with a special bar menu. I highly recommend this place.
It was a really good hotel with old fashioned design, the room was so perfect, clean and comfortable (the usb ports next to each desk are really convenience) The pool area is amazing , I really enjoyed so much in the hot tub although they have to put a little more info about how it works properly, I figured out how to turn it on and set a timer.
Hotel staff was great , super friendly Great communication, room was super clean , pool view Hotel is close to downtown, mall , mercato, overall great hotel , clean hallways, pool size was great , shulas restaurant food was delicious
First time visiting Naples. Went for friends wedding. The decor was beautiful. It was a good time with friends and family. The Banquet manager John is a drunk, Who drinks on the job. Other than that the service was good from the hotel staff. The servers are amazing.
Utterly fantastic in every way. Beautiful inside and out, extremely comfortable beds and pillows, spotlessly clean room, kind front desk staff (thank you Michelle!), beautiful pool area with hot jacuzzi with strong jets open early and late.
Very good not great. We stayed in room 416 and with some cosmetic/refurb fixes could be great. See photos for mold, rust, cosmetic issues in that room that should be addressed. Excellent location. Shuttle to clam pass is good however the boardwalk in is very long. Service is fantastic as always. Pool is small but is nice if you don't want to venture to the beach. There's also a small hot tub. Covered parking is available for free! Excellent comfy beds and clean room/facilities.
Rooms are old and not clean. As an AE Hilton Gold member I was rewarded with a view of the rooftop. This even after I picked my room on the app and requested a room facing the pool. Their sundry shop is the size of a closet, and not a nice walk in closet. I’m seriously shocked this place operates under the Hilton name and in NAPLES. Pick another hotel. Any hotel.
Good hotel for our first visit to the city great location to every thing definitely will stay here again close to shopping and restaurants just wish you could smoke cigars here in the pool area great customer service plenty of parking and safe