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Hilton Naples

1,790 reviews
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Traveler (289)
Room & Suite (142)
Pool & Beach (94)
Overview
  • Excellent62%
  • Very good27%
  • Average8%
  • Poor2%
  • Terrible1%
Travelers talk about
“executive floor”(85 reviews)
“great hotel”(120 reviews)
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Free Shuttle or Taxi Services
4.0 Star Hotel
All hotel details
Offers from Hilton Naples
Special Offer: Double Points, Every Stay
Hotel deals
Rooms
Jan 28Jan 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,790)Write a Review
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1,580 results
Traveler rating
989
400
134
43
14
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LanguageEnglish
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989
400
134
43
14
Show reviews that mention
All reviewsshula's steakhouseexecutive floorgreat hotelbeach packagebeach shuttlebeach chairswaterside shopsclam pass beachfourth floorbottled waterfront desk stafffree valet parkingcontinental breakfastbusiness centerpool and hot tubthe hotel offersfitness center
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1 - 5 of 1,580 reviews
Reviewed yesterday via mobile

We stayed on a Friday and Saturday night. The hotel is a little out of the way from downtown Naples. Free parking as well as complimentary Valet parking. It is a typical Hilton in style and amenities. Front desk staff were efficient not overly friendly....More

Thank tjocCanada
Hotel's Favorite
Reviewed 4 weeks ago

The property looks rather ordinary at first glance. But, there are several special things that make this special. There is nothing worse than facing hidden fees while vacationing. This is exactly opposite, all kinds of amenities included to add to relaxation. Free bike rentals, a...More

Thank Madison613
Response from BELLA H, Guest Relations Supervisor at Hilton NaplesResponded 4 weeks ago

What a marvelous review! Thank you for such wonderful comments about our hotel and our welcoming staff members, especially Diane. We're glad you enjoyed our executive lounge, which offers a continental breakfast in the morning and snacks in the evening. Our complimentary bicycle rentals makes...More

Reviewed yesterday

Not your typical Hilton, only 5 stories tall, but the service is everything you'd expect from a high end Hilton, Chris the valet was extremely helpful, but everyone went out of their way to be friendly

Thank Mark F
Reviewed 1 week ago via mobile

The front desk staff was unprofessional and my room smelled and was dark. Also, a very noisy hotel. Not at all what I was expecting. A very unpleasant stay. Would not stay here again or recommend it. The only bright side was breakfast. Food and...More

Thank Dcpanda
Response from BELLA H, Guest Relations Supervisor at Hilton NaplesResponded 1 week ago

Thank you for taking the time to share your feedback with us. I am so sorry you found your experience unacceptable. I can assure you that is not the standard in our hotel. My hope is that you would agree to give us an opportunity...More

Reviewed 1 week ago

Really disappointed. I wanted to like this Hilton, but it is dated and musty. My shower did not drain sufficiently. Gross experience. Beds are way too soft. Excellent staff and service was very good. The televisions are older and dated as well. The fitness center...More

Review collected in partnership with Hilton Hotels & Resorts
2  Thank B425XFthomasp
Response from BELLA H, Guest Relations Supervisor at Hilton NaplesResponded 1 week ago

Thank you for taking the time to share your feedback with us. I am so sorry you found your experience unacceptable. I can assure you that is not the standard in our hotel. We pride ourselves on delivering exceptional service to our guests and we...More

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About
Awards & Recognition
GreenLeaders Platinum level
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Pool
Restaurant
Room Service
Free Parking
Fitness Center with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Center with Internet Access
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
$131 - $456 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Luxury Hotel in Naples
#8 Business Hotel in Naples
#11 Family Hotel in Naples
#16 Romantic Hotel in Naples
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$131 - $456 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Luxury Hotel in Naples
#8 Business Hotel in Naples
#11 Family Hotel in Naples
#16 Romantic Hotel in Naples
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (289)
Room & Suite (142)
Pool & Beach (94)
Dining (29)
Hotel & Grounds (248)
Bathroom (16)
Business Center & Event Rooms (3)
Questions & Answers
Ask a question
Lisa H
January 8, 2018|
AnswerShow all 4 answers
Response from kopmansa | Reviewed this property |
no
0
Votes
444NJB
October 5, 2017|
AnswerShow all 3 answers
Response from BELLA H | Property representative |
Hello, and thank you for your question. Smoking is prohibited in all of the guest rooms. However, there are designated smoking oasis' on the hotel premises. Thank you again and we look forward to welcoming you in the future.
0
Votes
Chi L
September 15, 2017|
AnswerShow all 5 answers
Response from BELLA H | Property representative |
Hello and thank you for your question. Luckily, there was no major damage to the hotel from Hurricane Irma. Hilton Naples, and all of its facilities, will reopen for business Thursday, September 21st. Thank you again, and we... More
1
Vote
Room Tips
"Executive level, pool view, balcony. Upgrade to suite if possible"
Read review
"All rooms are the same excellent standard and spotless.They are quiet and well furnished."
Read review
"don't choose room 237"
Read review
"Never had a problem, but Floor 2 and up will provide separation from events on the Lobby level"
Read review
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