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All reviewsexecutive floorshula's restaurantbeach packagegreat hotelbeach shuttlebeach chairswaterside shopsclam pass beachfourth floorbottled waterfront desk stafffree valet parkingcontinental breakfastbusiness centerpool and hot tubthe hotel offersfitness center
So as someone who is a loyal Hilton fan (long time Diamond, doing c. 80+ nights a year etc) - for me there was nothing to hate about this hotel, but also nothing to love...
We travelled and stayed for a few nights whilst visiting...More
Thank rich01924
Response from BELLA H, Guest Relations Supervisor at Hilton NaplesResponded yesterday
Thank you for sharing your recent experience with us. Please accept our sincerest apologies in regards to the service you experienced. We assure you this is not Hilton or Shula's Steakhouse standards. We pride ourselves on delivering exceptional service to our guests and we failed...More
We stayed here over the Easter weekend and had a fantastic stay. The valet service was very attentive, the front desk was very accommodating and answered all of our questions. The room was very clean, spacious and cool. The 4th floor concierge lounge was very...More
Thank 67strauss
Response from BELLA H, Guest Relations Supervisor at Hilton NaplesResponded April 3, 2018
Terrific review! Thank you for raving about your recent stay with us. We are so honored you chose us to be a part of your travels, and to celebrate this holiday. The Hilton is pleased you enjoyed the customer care service provided and quality of...More
Pros: Very short drive to beach, terrific staff, clean and well-maintained, free use of beach chairs and towels
Cons: Rooms are small and basic for a Hilton
There are lots of hotels in Naples and it's easy to be overwhelmed, so book here if you...More
Thank TeamPidge
Response from BELLA H, Guest Relations Supervisor at Hilton NaplesResponded today
Thank you for taking the time to share about your recent experience here at the Hilton Naples. Our hotel is centrally located near Naples most beautiful beaches, shopping centers, and restaurants. Most of them within walking distances! We also offer a complimentary beach shuttle which...More
I love going to this hotel. It is clean, staff is great, it's conveniently located to beach, shopping, 75 and more. I have stayed three times and cannot wait to book my next stay. The pool and gym are nice too!!More
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Thank naturegirll2018
Response from BELLA H, Guest Relations Supervisor at Hilton NaplesResponded 1 week ago
What a marvelous review! Thank you for such wonderful comments about our hotel and amenities. We're glad you enjoyed our fitness center, and outdoor pool facilities. The Hilton Naples conveniently located in the center of shopping centers, dinning restaurants, and beautiful sandy beaches. We strive...More
This hotel brought lots of joy with my family. Its very relaxing and my kids had a great time in their swimming pool.
Also, the bed were very nice and comfy. I had a very hard time looking for some flaws. Definitely coming back soon!More
Thank Cesar V
Response from BELLA H, Guest Relations Supervisor at Hilton NaplesResponded 1 week ago
Excellent review. What a pleasure for us it is to read that you enjoyed our hotel. Thank you for allowing us to be a part of your vacation. We're thrilled you enjoyed our facilities and amenities of our property. The Hilton Naples outdoor pool and...More
Hello, and thank you for your question. All of our rooms offer a luxurious yet relaxing environment for your travels. However, because this is a special occasion, I would recommend requesting a poolside balcony or our... More
Hello, and thank you for your question. All of our rooms offer a luxurious yet relaxing environment for your travels. However, because this is a special occasion, I would recommend requesting a poolside balcony or our spacious king size suites.
Hello, and thank you for your inquiry. To answer your question, the rooms on the executive floor do not have balcony access. All of our balconies are on the second floor. One option is reserving the access to the executive... More
Hello, and thank you for your inquiry. To answer your question, the rooms on the executive floor do not have balcony access. All of our balconies are on the second floor. One option is reserving the access to the executive floor, while staying in a balcony room. If you have any questions, please feel free to contact the hotel. Thank you again.
Hello, and thank you for your question. We do allow packages to be delivered for our guests. However, we do have a 3-package complimentary policy. After the 3rd package, each additional package will be a $5 fee. If the... More
Hello, and thank you for your question. We do allow packages to be delivered for our guests. However, we do have a 3-package complimentary policy. After the 3rd package, each additional package will be a $5 fee. If the package weighs more than 20 pounds, then it will be an additional $10 per package. Thank you again, and we look forward to welcoming you.
