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I seriously do not understand the 5 star reviews. Having been a consultant to the hospitality industry, I have some simple comments. Staff needs serious training. There is a major disconnect from the staff understanding that their job is customer service. Eye contact, greeting customers...More
Our family certainly enjoyed our stay at the Edgewater Hotel in Naples. The facility was outstanding and the staff exceeded our every expectation. The rooms are spacious, clean, and very comfortable. We couldn't have been more pleased and we look forward to our next trip....More
5 Thank 227jyoung
Response from Laura R, General Manager at Edgewater Beach HotelResponded October 21, 2017
Thank you for choosing us for your getaway. We are glad to hear the service and amenities all lived up to the natural beauty of our beachfront location. We hope to welcome you back in the near future.
From the reception by the bellman to the departure and every one in between...staff was super....well trained, very accommodating staff . Chris who greets you at front door , to the breakfast ( only complaint.... too much food) and the beach team all made this...More
When we arrived we were greeted by a very friendly staff and given ice cold water which was very appreciated. Check-in was efficient and Conner took us and our luggage to our one bedroom suite in the Tower. We wanted a better view as the...More
Room was good & staff was wonderful. Really appreciated having the kitchen.
Want to give an extra shout out to a few of the Beach Staff - they were very friendly/helpful. Thanks to George, Trey, and Jesse!More
1 Thank RBH626
Response from Laura R, General Manager at Edgewater Beach HotelResponded 1 week ago
Thank you for your review! We are thrilled to hear that you had a wonderful experience and to see that our staff went above and beyond to ensure you had a memorable experience. We will pass along your compliments to our team and hope to...More