The hotel itself is super contemporary and the rooms are amazing. But in all my travels, what sets apart the great hotels from just good hotels is the service. I cannot commend the front desk staff enough. Saadiq found out we were on our honeymoon and went out of his way to make sure our stay was special. He was kind, gracious, answered any questions we had, and went the extra mile for us. Sofia, the other front desk staff was also very kind. I am so thankful that we chose to stay at EB hotel, and I highly recommend it to anyone who wants to stay at an incredible hotel with an amazing staff!
We recently stayed at the EB Hotel Miami and it was awesome! We stayed in their business/executive suite. First, the hotel is gorgeous and the room was delightful. The staff was top notch as well. We traveled with our 6 month old baby and they were able to accommodate an early check in and provide a crib in the room immediately. Though our room wasn’t ready, they scoured the system to find the same type of room we booked that would be available since we got there before our scheduled check in. I really appreciated that after flying for 4 hours. They also will make any issue right. We ordered room service one morning and they slightly messed up my order. When I called down, they brought up the correct items and then brought up a pasty basket and fruit tray to make it better. That was great as they didn’t have to do the extra but chose to do so. Oh and if you want luxury, this is it! The suite we stayed in had a bidet and let’s not even get started on the amazing bathroom and shower. The bottom fixtures lights up at night when you step in the bathroom so that you can see where you’re going if you don’t want to turn the lights on. Bright enough to see but not enough to fully wake you out your dreams ;-). Despite how amazing it was, I only gave 4 stars for this reason alone: no mini fridge, no microwave, or any type of kitchenette area. For a suite, I expect that. A fridge and kitchenette would have been nice since we had baby bottles to wash and store unused milk and my husband wanted to eat his leftovers from dinner later. And a microwave would have been great to warm up food, etc. Otherwise this hotel was 5 stars. I would absolutely stay again and you should too! Pros Luxury Hotel Amazing Bathroom with Bidet Shower is to die for with all of the shower heads throughout the shower and settings Customer service was impeccable Lounge area was beautiful Small Parking garage only $8 a night I believe (honestly I don’t even think we were charged parking). Most hotels charge astronomical for parking Adjustable sleep beds Cons No mini fridge in suite (only a mini bar fridge) No microwave in suite Tub would be nice for people traveling with small children…
From the front desk staff being very welcoming, the delicious and healthy breakfast and the spacious and well appointed rooms, I have nothing but positive things to say about the EB Hotel. I will stay here everytime I am in the Miami area. The complementary shuttle to/from the airport is the icing on the cake. This boutique hotel is perfection!!
Quality of room, employees and shuttle- first class. Don’t hesitate to stay here. I can’t recommend this hotel enough. I would not consider staying anywhere else for an overnight stay at an airport. Rooms are excellent and extreme value for money
We arrived after a long day of travel, and found this hotel really restorative! Check in was easy and staff was friendly. Room was enormous with a shower which provided a spa-like experience. Dinner at the bar was delicious and relaxed. We were sorry to check out!
Excellent hotel. Very modern, superb service. My only disappointment was the shuttle service to and from the airport. I ended up taking an Uber this morning cause the shuttle was 20 mins late. This was at 5 am… not like it was during rush hour.
Absolutely a delightful find. We were stranded for 3 days without luggage. This hotel had everything we needed! Gym/bar/restaurant on site. Staff was fabulous and could not do enough for us. Shuttle to airport. First class facility all the way.
Rudy’s coffee is the best!!! Food is great too, and staff very friendly. The restaurant and entire hotel is very clean. We have eaten here and stayed here several times and recommend it to others. The rooms are every spacious.
After a long flights it’s always nice to be greeted with a welcome staff, and a clean hotel. Jordan was amazing at taking care of us and even went the extra mile! The rooms are nice and staff great! Thanks Jordan!
Excellent the : room , near airport , clean , bathroom , quite , the breakfast was fantastic Spite is close to the airport is quite quiet and calm. The attention of the personnel was fantastic and the room outstanding. I will use it for my trip to Miami