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The Plymouth South Beach

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336 21st St, Miami Beach, FL 33139-1703
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Traveler (417)
Room & Suite (474)
Dining (104)

About

#27 of 233 hotels in Miami Beach
Location
Cleanliness
Service
Value
Travelers' Choice
Walk through our doors and experience design-centric living with a sense of intimacy, unlike anything on South Beach. The Plymouth Hotel is the peak of boutique luxury, centrally located around Miami Beach's most recognized restaurants, nightlife, shopping and more. With the famous Blue Ribbon Sushi Bar & Grill right in the lobby, outstanding service and plentiful Art Deco history, this award-winning property hasn't gained its buzz without reason.
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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Children Activities (Kid / Family Friendly)
Taxi service
Fax / photocopying
24-hour security
Paid private parking nearby
Wifi
Pool / beach towels
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Private beach
Fireplace
Housekeeping
Minibar
Flatscreen TV
Private balcony
Room service
Safe
Bottled water
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Charming
Languages Spoken
English, Spanish, Portuguese
904Reviews52Q+A100Room tips
Traveler rating
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Popular mentions
WanderBlair wrote a review Oct 22
Charlotte, North Carolina5 contributions
I would not trust to stay here based on my terrible customer service experience. I have been trying to secure a refund on my deposit for a stay in April 2020 since March 2020. I am never able to talk to a person when I call. Voice mail messages only refer me to an email address. Emails remain unanswered or claim they remain closed and “unable to provide you with an update on refund.” We paid a higher nightly rate so that we would have the ability to cancel with a refund. We are still chasing the refund 7 months later.
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Date of stay: April 2020
Service
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Jill W wrote a review Oct 19
1 contribution
We took a short trip South Beach to visit for the first time and stayed at The Plymouth. This hotel was immaculate, beautiful, picture worthy, and relaxing but that is not the reason we plan to return. The staff here were all incredible!! The front desk concierge was warm and welcoming from the moment we arrived. She even helped us choose a restaurant to visit for breakfast. They even let us enjoy the pool while waiting for an early check in that thankfully they were able to accommodate. The location was great walking distance to the beach and there was a parking garage right near the hotel. We had a wonderful time and are truly thankful for their hospitality on our first visit to this city. We will be back soon!
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Date of stay: October 2020
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Upper West Side wrote a review Aug 2020
1 contribution1 helpful vote
I had to cancel my reservation due to COVID - Plymouth refunded some folks in my party but not all... They have been HORRIBLE to deal with, going silent weeks at a time - and frankly rude. Don't trust them, don't book here.
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Date of stay: March 2020
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Loren wrote a review Jul 2020
Austin, Texas1 contribution4 helpful votes
I have received the worst customer service experience from this hotel trying to cancel my reservation for over a month now. They refuse to grant me a refund, even with traveler's insurance and a person in my party being auto-immune compromised. This company and their parent company, Think Hospitality, only care about screwing over customers in a pandemic. The last we heard from them they wanted us to book another room with very confusing instructions that would somehow grant us a refund. It made no sense at all and after asking for further explanation and a manager to call, it's been radio silence.
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Date of stay: July 2020
Rooms
Service
Sleep Quality
3 Helpful votes
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Meredith F wrote a review Jun 2020
1 contribution2 helpful votes
This is a review reflecting on their abysmal customer service. My husband and I initially booked a babymoon for early April prior to the virus. We booked the non-refundable rate (our choice). Due to being pregnant and thus in a high-risk category my doctor recommended I quarantine starting in mid March. I explained to Think Hospitality (group that owns The Plymouth) and they said as long as I provided a doctor's note that they could cancel the room. I provided a note, and yet did not hear back from them for over a week. I was understanding as at this time everybody was cancelling reservations due to the virus. While I was waiting to hear back all major hotel groups announced they would fully refund any reservations regardless of whether it was non-refundable setting precedent and the City of Miami shut down. The Plymouth was now unable to provide the service which we paid for. I called my credit card to refute the charge, but The Plymouth claimed they had rendered the service. To make a long story short, it is now June 29 and I have still not been refunded by The Plymouth. I have sent email after email and called who knows how many times, all asking them when I will get refunded. I have asked them to call -- which they don't -- and have been given the runaround by their entire managing staff, but in particular Maria Bolotner who is their Executive Director of Revenue. I'm horribly disappointed in their lack of responsiveness and frankly morals. It is illegal to charge somebody for a service you cannot render. The Plymouth claims that they cannot reverse the charge until they physically get into the hotel, which sounds like like a lie. Even if that is the case, they should be figuring out a workaround instead of forcing customers to pay for a service they never were given. Mind you, I had been asking for them to reverse this charge LONG before the hotel shut down. Be warned, this hotel appears to be a lovely boutique spot, but the reality is that it is run by immoral individuals who would rather preserve whatever small income they have rather than treat customers with respect. Do not book stays here!
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Date of stay: April 2020
Service
2 Helpful votes
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PRICE RANGE
$134 - $338 (Based on Average Rates for a Standard Room)
LOCATION
United StatesFloridaMiami BeachCity Center
NUMBER OF ROOMS
109
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Frequently Asked Questions about The Plymouth South Beach
Which popular attractions are close to The Plymouth South Beach?
Nearby attractions include Art Basel (0.3 miles), Miami Beach Botanical Garden (0.3 miles), and Pub Crawl Miami (0.3 miles).
What are some of the property amenities at The Plymouth South Beach?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Plymouth South Beach?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Plymouth South Beach?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Plymouth South Beach?
Yes, a parking garage, paid private parking nearby, and street parking are available to guests.
What are some restaurants close to The Plymouth South Beach?
Conveniently located restaurants include Cleo, Diez y Seis, and OLA Restaurant.
Are there opportunities to exercise at The Plymouth South Beach?
Yes, guests have access to a pool during their stay.
Is The Plymouth South Beach located near the city center?
Yes, it is 0.3 miles away from the center of Miami Beach.
Are any cleaning services offered at The Plymouth South Beach?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at The Plymouth South Beach?
The staff speaks multiple languages, including English, Spanish, and Portuguese.
Are there any historical sites close to The Plymouth South Beach?
Many travelers enjoy visiting Freedom Tower at Miami Dade College (3.9 miles), The Fillmore Miami Beach at the Jackie Gleason Theater (0.3 miles), and Art Deco Historic District (1.1 miles).