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Winter Haven, Autograph Collection

1,443 reviews
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Traveler (574)
Room & Suite (254)
Dining (70)
Overview
  • Excellent43%
  • Very good34%
  • Average13%
  • Poor5%
  • Terrible5%
Travelers talk about
“ocean drive”(288 reviews)
“il bolognese”(15 reviews)
“in south beach”(143 reviews)
Free Wifi
Parking
Air Conditioning
Beachfront
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
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Rooms
Jan 28Jan 29
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,443)Write a Review
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1,216 results
Traveler rating
538
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538
390
153
71
64
Show reviews that mention
All reviewsocean driveil bolognesein south beachmarriott propertybeach chairscontinental breakfastart decorooftop deckrooms are smalldirectly across the streetpeople watchingan older hotelocean frontper daycorner roomespanola wayvalet parking
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1 - 5 of 1,216 reviews
Reviewed 4 days ago

I am a Marriott Platinum Elite for life. This is the hotel I would NEVER recommend to anyone. They didn't secure 2 bed room or a bed/sofa for me to sleep on. They lost my car key and made a new one, rooms have old...More

Thank Akram H
Response from John P, Manager at Winter Haven, Autograph CollectionResponded 3 days ago

Dear guest, Please accept our sincere apologies for the less than perfect guest experience during your recent visit to the Winter Haven. We have contacted Marriott Rewards and are working with them to ensure all the points that were not used are refunded. Best wishes,...More

Reviewed 4 days ago

I was greeted at the front desk by Esteban, who was amazing. He was very nice and even upgraded my room to an ocean view, which was much needed for me! I found the staff to be nice and helpful. Additionally, I felt like the...More

1  Thank Laura S
Response from John P, Manager at Winter Haven, Autograph CollectionResponded yesterday

Dear guest, Thank you for taking the time in writing your review. We hope to see you soon! Best, John Perez

Reviewed 5 days ago

Not everything was terrible but the room was so bad that it makes the good things pale in comparison. The staff was competent and very nice and the bed was very comfortable. Wifi was also easy and strong. That is it for the good other...More

Thank Charles W
Response from John P, Manager at Winter Haven, Autograph CollectionResponded 3 days ago

Dear Charles W, I apologize if the rooms and hotel were not up to your expectation. We hope you can provide us with a second opportunity. Shall your travels bring you back to Miami. Best, John Perez

Reviewed 5 days ago

My husband and I had a wonderful stay. You can't beat the location...steps from the beach, restaurants, and shopping. Everything else is a quick Uber ride away. What really stood out to us was the amazing staff. Esteban and Barbaro treated us like royalty. We...More

1  Thank dktn2018
Response from John P, Manager at Winter Haven, Autograph CollectionResponded yesterday

Dear guest, Thank you for your kind review. I will be sure to share your comments with the team. We hope to see you soon! Best, John Perez

Reviewed 6 days ago via mobile

Friendly staff and good location but that is where it stops. Hotel very old, renovated very cheap, extremely noisy a/c equipment, rooms are supper tiny, carpets very dirty and never vacuumed, terrible experience all round!More

Thank Carlos J
Response from John P, Manager at Winter Haven, Autograph CollectionResponded 5 days ago

Dear guest, Thank you for taking the time in writing your review. I am sorry to read your stay was less than perfect during your visit. I can assure this is not common practice. You review and concerns will be shared with appropriate teams to...More

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About
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Room Service
Bar/Lounge
Beachfront
Restaurant
Hotel Amenities
Room Service
Laundry Service
Concierge
Multilingual Staff
Dry Cleaning
Room amenities
Air Conditioning
Things to do
Bar/Lounge
Restaurant
Details
Price range
$257 - $527 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#39 Business Hotel in Miami Beach
#46 Romantic Hotel in Miami Beach
#48 Luxury Hotel in Miami Beach
#57 On the Beach Hotel in Miami Beach
Room types
Non-Smoking Rooms
Details
Price range
$257 - $527 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#39 Business Hotel in Miami Beach
#46 Romantic Hotel in Miami Beach
#48 Luxury Hotel in Miami Beach
#57 On the Beach Hotel in Miami Beach
Room types
Non-Smoking Rooms
Add Photo Photos
Traveler (574)
Room & Suite (254)
Dining (70)
Pool & Beach (29)
Hotel & Grounds (418)
Bathroom (39)
Business Center & Event Rooms (34)
Family and Play Areas (2)
Questions & Answers
Ask a question
Michelle W
December 18, 2017|
Answer
Response from John P | Property representative |
Thanks for reaching out. We do not have connecting rooms. We can also add notes to be located on the same floor.
1
Vote
SJTTRAVEL12
September 17, 2017|
Answer
Response from John P | Property representative |
everything well, thank you.
0
Votes
Laurence J
September 4, 2017|
AnswerShow all 7 answers
Response from John P | Property representative |
Taxis are available outside the Terminals, the cost is about $35.00 We do not provide shuttle service. Guest also take Uber.
0
Votes
Room Tips
"do not go there"
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"Get “odd” number room away from the restaurant noise"
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"Very little street noise on 5th floor don't be discouraged by the one elevator."
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"Higher up and facing the beach are the best"
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