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Winter Haven, Autograph Collection

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Winter Haven, Autograph Collection
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1,306 Reviews from our TripAdvisor Community

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New York City, New York
Reviewed yesterday NEW

Last minute Birthday getaway! This was my 3rd stay here and I love it... i have to say the staff was exceptional. The moment I walked in Esteban, Barbaro and Manager John Perez took great care of me with their warmth and professionalism. they were able to upgrade me and even sent a wine & cheese tray along with birthday...

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Helpful?
Thank melissapaige2
New Bern, North Carolina
Reviewed 2 days ago NEWvia mobile

The second you walk in the doors of Winter Haven, you are greeted by the wonderful and always cheerful staff. The hotel lobby is inviting and constantly filled with a balanced mixture of tourists and locals enjoying cocktails and chatter. The room wasn't huge, but it was clean and had everything we needed. Who needs a huge room when you're...

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Helpful?
Thank CWisest
Demetrius H, General Manager at Winter Haven, Autograph Collection, responded to this review

Dear Cwisest, Thank you for the amazing review!. It is always rewarding to know the team goes above a beyond for our guest. Outstanding job from Esteban. I will be sure to share your review with him and the rest of the team. We hope to see you on your next visit to Miami Beach. Sincerely, Demetrius Hodge

Houston
Reviewed 4 days ago NEWvia mobile

I thoroughly enjoyed my stay here. I can not say enough about the excellent hospitality I recieved from all the staff members. This is a very Miami hotel, the rooms and bathroom are on the small side but for someone who doesn't plan on spending much time in the rooms they are perfect. The overall hotel was clean, comfy bed...

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Helpful?
Thank Char L
Demetrius H, General Manager at Winter Haven, Autograph Collection, responded to this review

Dear Char L, Thank you for your review- It is great to read the team was most accommodating during your visit. It is great to read you took full advantage of our hotel amenities. We hope to see you soon! Sincerely, Demetrius Hodge

Los Angeles, California
Reviewed 5 days ago NEW

Everyone here representing Marriott makes you feel at home. Hit up Justin and Melissa at the beach for impeccable service. Be greeted by Esteban at the front desk offering up East Coast love and the best of the best cool as a cucumber professionalism. And say hello to Leonela at Il Bolognese before seating along ocean drive with a good...

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Helpful?
Thank Kathleen A
Demetrius H, General Manager at Winter Haven, Autograph Collection, responded to this review

Dear Kathleen A, We are thrilled to read you enjoyed your stay with us and the team was able to exceed your expectations. Justin , Melissa, Leonela and Esteban are definitely an asset to the hotel and will be recognized for their efforts. Looking forward to seeing you in the near future! Demetrius Hodge

Reviewed 5 days ago NEWvia mobile

Justin and Melissa, the staff helping us at the beach, were wonderful and attentive. Dinner at the restaurant was also fabulous. Best, most authentic Italian food I've had. However, the rooms were not everything I expected them to be. They were small and not very modern. There was also a lot of noise, construction, people in the hallways, etc. making...

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Helpful?
Thank Katelyn H
Demetrius H, General Manager at Winter Haven, Autograph Collection, responded to this review

Dear Katelyn H, Thank you for taking the time to share you experience with us! We are thrilled to hear the staff was very accommodating through out your stay. IL Bolognese is a great restaurant and I am glad you were able to enjoy it. I am sorry the rooms were not much to your liking, the hotel was built...

Fort Lauderdale, Florida
Reviewed 6 days ago NEWvia mobile

The hotel itself is classic Art Deco. They have done a fantastic job at keeping that theme all throughout the property. We opted to stay in one of the rooms which have jacuzzis. I would not recommend you do this. The jacuzzi are inflatable types, the water takes countless hours to heat and no more than 1 person at a...

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Helpful?
Thank Hewson01
Demetrius H, General Manager at Winter Haven, Autograph Collection, responded to this review

Dear Hewson01, Thank you for your honest feedback- although your overall stay was enjoyable; I am sorry to read about the negative experience with our jacuzzi. I will share your feedback with the team to make the correction needed. Kind regards, Demetrius Hodge

Ann Arbor, Michigan
Reviewed 1 week ago

I stay in Marriott properties all over the world, and generally have a good to great experience. Not so here. I checked in several hours in advance via the Marriott mobile app, and received confirmation that my room would be waiting. I was looking forward to getting in around 1:30 PM to get a few hours at the beach time...

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Helpful?
Thank David T
Demetrius H, General Manager at Winter Haven, Autograph Collection, responded to this review

Dear David T, Thank you for sharing these details with us. It is unfortunate that you had a less than perfect stay. We strive to exceed our guest expectations and ensure they have a pleasant experience, but we fell short with yours. The front desk behavior you encountered is not acceptable and not part of our standard by any means....

Dallas, Texas
Reviewed 2 weeks ago via mobile

Great spot with Great service and personality. This hotel is not the place if you are looking for all the luxuries, but the staff is great and the location is perfect. It is very close to the beach and the restaurant is very solid. Highly recommended.

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Helpful?
1Thank Whcblw
Demetrius H, General Manager at Winter Haven, Autograph Collection, responded to this review

Dear Whcblw, We are thrilled to read you had a great time. Our location is indeed perfect, with everything in walking distance. I will make sure to personally thank our staff for doing a great job. See you soon! Best, Demetrius

Evansville, Indiana
Reviewed 2 weeks ago via mobile

After a recent stay at the Winter Haven, a Autograph Collection by Marriott in Miami Beach, I'm disappointed to say there is a lot of work this place needs to do before it should be recommended. Far and away, the best part of the stay was the always friendly and pleasant staff. From the outgoing front desk personnel to the...

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Helpful?
Thank RP523
Demetrius H, General Manager at Winter Haven, Autograph Collection, responded to this review

Dear guest, My sincere apologies for the inconvenience experienced during your recent stay at the Winter Haven. Your concerns have been shared with the appropriate team to ensure this is isolated issued. If there is anything I can do to correct your recent stay- please feel free to contact me directly at demetrius.hodge@hhmlp.com I look forward to hearing from you...

New York, New York, United States
Reviewed 2 weeks ago via mobile

I like the hotel because it is right on beach. The one of services I was pretty impressed with was that they provide the umbrella and chair on the beach. They have tie up with third party company named Boucher Brother company. That company provides good service at beach. Especially, I would really like to thank Bianca for providing the...

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1Thank Hiral G
Demetrius H, General Manager at Winter Haven, Autograph Collection, responded to this review

Dear Hiral G, Thank you for your review and we certainly hope to see you again in the near future. Best, Demetrius Hodge

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Amenities

Highlights
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Restaurant
  • Room Service
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Winter Haven, Autograph Collection is a truly unique hotel, built from a renovated 1939 Art Deco property located in the heart of South Beach on Ocean Drive. Enjoy breathtaking ocean views from it's rooftop terrace offering sun loungers and full food and beverage services. Savor fresh Florida seafood and Italian cuisine on-site at Il Bolognese. ... more   less 

Additional Information about Winter Haven, Autograph Collection

Address: 1400 Ocean Drive, Miami Beach, FL 33139 (Formerly Winterhaven South Beach)
Location: United States > Florida > Miami Beach > City Center
Price Range: $220 - $433 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Winter Haven, Autograph Collection 4*
Number of rooms: 70
Reservation Options:
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Also Known As:
Winterhaven South Beach Hotel Miami Beach
Winterhaven South Beach Miami
Hotel Style:
#39 Business Hotel in Miami Beach
#46 Romantic Hotel in Miami Beach
#48 Luxury Hotel in Miami Beach
#55 On the Beach Hotel in Miami Beach
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Questions & Answers

Here's what travelers have asked, with answers from Winter Haven, Autograph Collection staff and other travelers.
19 questions
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Questions? Get answers from Winter Haven, Autograph Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Small showers, no balcony, gym or pool but the service makes up for it all!!!”
 of 5 bubbles 41kathleena, 5 days ago | Read review
“For the best room book a different property than Winter Have in Miami Beach”
 of 5 bubbles 213DavidT213, 1 week ago | Read review
“You can't lose- you're across the street from the ocean!”
 of 5 bubbles LNasty11, 3 weeks ago | Read review
“Don't forget your phone chargers!!!”
 of 5 bubbles none575, Jan 16, 2017 | Read review
“back of hotel for quieter room”
 of 5 bubbles Mikemorfey, Jan 8, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question