Top of the line hotel in an amazing location...

I had great hopes for this hotel based on its location, history and reputation but could not have been more disappointed... As for the pools - we were rudely checked by the bouncer each time upon entry, the cabanas were $2700 per day and in a terrible location...

...It was a fantastic resort and a great get away location...

...Peak coffee time needs another location or coffee only line...

...It is in a great location and we did a lot of walking around and going to South Beach, Lincoln Ave. and looking at the architecture...

We had a great stay at the hotel where the room, restaurants and location were all superb...

...My wife prefers this hotel based on the location and pool...

...Definitely recommend, the best service, and music and pool is amazing . You wouldn’t regret, fun time and good music...

...The Kids Pool is the only area you can stay at all because of the extreme volume from two different DJs...

...The arkadia pool party was really fun and had an excellent DJ!...

Facility is beautiful but patrons in the pool area were extremely disrespectful, playing football on the pool being very disruptive...

Very nice place, nice setting. The atmosphere was superb with good music...

...Definitely love the amenities the hotel offers, the pool party was fun Dj livinitup was playing such good music! Even played music from our hometown!...

...Pool music & restaurant AAA+++...

...A man shows up with a bag of ice 🤣 Someone was blasting their music extremely loud on their balcony around 5 AM and I called guest services...

...4) Atmosphere around pool is great; music, people, drinks Cons: 1) Servers around pool/beach were ok...

...Reviews I read before we traveled there mentioned the loud music by the pool...

...The music is blasting at the pool and La Cote-very hard to sit at the pool and they cordon off part of the pool for private parties so you have to walk out of your way to the beach...

...The main lobby is beautiful as is the bar and many of the public spaces... On Saturday the pool area becomes a techno-music blaring overload to the senses, with the Day Club Arkadia open with exclusive cabana seating to folks who want to pay outrageous prices for table service (And listen to an air horn announcing the arrival of every 1000% markup bottle of alcohol that gets delivered to the conspicuous consumers) Next time we will seek a Boutique Hotel for a more relaxing experience...

...While the hotel has a very long history, it is not showcased at all (a few pics of Frank Sinatra on a hallway wall) and the hotel decor is pretty generic— glossy, granite, black/white... When we entered the hotel upon arrival (11:00 pm), we found ourselves smack dab in the middle of a disco scene— dark, loud and extremely crowded...

...From the views to the vibrant atmosphere, to the spectacular pools, it's just a special place to stay...

...Best pool atmosphere in Miami!...

...Our room was nice and the atmosphere was superb... The atmosphere was great to have various restaurants, bar, dance club, pools, and more...

...The music in the foyer bar was so loud you could not even talk...

...Music was too loud to be able to socialize but still nice...

...Enter lobby surrounded by thunderous boom, thump music...

...They do have a casual spot for pizza, burgers etc but it's very dark and like a pub/sportbar kind of feel... Loud music pumping and party atmosphere...

...No coffee machines in the room so you have to buy $8 over priced coffee in their shops. There is a resort charge of $40 to use the facility which is rip off-what is the $500 a night room charge for?...

Disgusting, dated and dirty hotel... My room was ocean view and while the view was great, the room was not the cleanest and needs a lot of work... There was hair on the counter, food left in the mini bar and trash in the room (candy wrappers, golf balls and paper)... I notified the front desk and they were extremely slow in responding - I had to call three times - and waited over an hour for someone to clean the room... When asked to move to a different room was told that they are at high occupancy and cannot accommodate...

If you want to pay extortionate prices for food, drinks and shabby rooms then this is the hotel for you!! The lock in our room didn’t work properly so every time we left the room and returned we couldn’t access our room which meant a trip back down to reception to get another key- happened 15 times!!... The room had no mini bar, no water and was tiny... Unfortunately, the incompetent security and front desk staff made my daughter stand for 45 minutes before they would cut another key and allow her access to the room... Then one of them escorted her (a vulnerable single female) to her bedroom on a very isolated and quiet hotel corridor, and opened the door which was unacceptable abuse of power and made her feel very anxious and scared...

...Our group of 6 women were staying in 2 penthouse suites ($5,000+) and when we checked in were told our rooms were not ready- fine... When multiple room keys would not work and we had to go up and down to get new ones the man behind the desk told me “Honey, you’re to pretty to be angry” in a very condescending tone...

...Rooms are noisy, if you decide to turn off the AC you can hear every word from the rooms next door!... No 24 hour room service available - never heard of that in any hotel I have ever stayed at!... Im here for 6 nights in 2 rooms so they blocked $1200 on my card as security - what a joke!... I feel cheated and let down and urge you to spend your money elsewhere as you will well and truly be shafted staying here!!...

...To check in we had an amusement like line and our person who assisted us took a double payment on my girlfriends card, the room had already been payed and verified by our front desk check in person and yet they charged again an $600 plus for a one night stay though she had paid $424 with booking.com... In the meantime my friend/ traveling companion cannot access her money We stayed in room 645 on December 9 for one night...

...Please bear in mind I stayed in a junior suite night rate of £500 I also spent on breakfast lunch and dinner. I ended up spending around £1300 in hotel and a flight change ticket... I can’t believe the valet manger said they would compensate my nights and then Giovanni contradicted and refunded me only £100...

We booked the reservation months ago through my company and I was to have an upgraded room to a one bedroom oceanfront suite which was a $200 upgrade. We arrived and they put us in a queen room, I called the front desk And couldn’t get anyone to answer the phone, this should’ve been the first sign... I walked down to the front desk and complained so of course they switched us to a king room, still not the correct room... We decided we would just stay in this room and get a credit but the carpet was saturated in water so we went to the front desk and they moved us again... I went down to the front desk and spoke to three different people about the situation and got absolutely nowhere finally spoke to a young lady who said she talked to a manager and we would get credited the $200 a day that we were charged for the one-bedroom suite that we never received...

...Even when you dial from your room, you get someone overseas who doesn’t speak English and who doesn’t know what is going on...

...My Trésor Bay suite was spacious and had a nice view but still felt dated... I can understand paying more at a hotel but it’s really unjustified when it feels as though you’re being gouged...

Very large hotel and will start with the positives... I booked a Sorrento Ocean View Junior Suite and upon check in was told only a partial Ocean view room was available as the hotel was busy... I was told that the net day they would call and could change room... By 6pm no call had been received and I inquired at reception and was told that a room with an Ocean View was available in the Tresor Tower... I was asked to go to my room and pack and the concierge would bring the new room key and assist with my luggage... 15 mins later they called back to say that the new room was no longer available and no other rooms with an Ocean view were available... I asked to speak to the manager who apologised for the experience but assured me the current room I paid for and was allocated DID have an Ocean View... I also explained I had unpacked and repacked twice and did not want to move for the final night the following day when a room might be available... The junior suite with the apparent sea view was a little dated and the jacuzzi bath did not work... All in all a good hotel but the room experience was awful and for that reason alone I will not return...

...WE booked an expensive Junior Suite for quiet a big sum as we were 2 adults 2 kids (6y and 2y) The room was dirty wasn't vacuum cleaned and the beds were not prepared for the kids... At some point he admitted that it is from the previous guests after showing him some "body stains" Someone came 30min later to prepare the beds with fresh sheets I had to help her so we get it done fast as baby crying kids like sleepy zombies already in the other bed!... Next day we woke up and thought the horror was over housekeeping just didn't turn up didn't change the beds towels nothing!... Eventually I convinced the call centre to get MARiA the supervisor to come and see the state of the room... The hotel is overpriced, overrated maybe a European 3.5* and in the USA maybe 4*!... Imagine if you book a super expensive Junior Suite which we did and you don't get a clean room with 4 beds prepared, what would you get with a standard room??... I booked it on hotels.com as a gold memeber you get 75usd voucher to spend and 2 hours extra for late checkout!... Next time when in Miami I would go for a boutique hotel where you are still a guest and not just a room number!...

...They were completely booked due to three conventions at the same time! As shocked, disappointed and dismayed as I was, I couldn't focus on that I had to find a hotel for my vacation - forget my ocean view room I now have to take what I can get!... Fortunately I had an app called Hotel tonight... The deal did not include an ocean view room, so I explained what happened at Fontainebleau and requested a complimentary upgrade to an ocean view room and they gave it to me with a balcony!...

I was sold on the tresor 1 bedroom suit.. for there after entire day of travel . Room was not guest ready .. found it had been poorly cleaned ( left used bar soap and used razor blade , pillows had makeup stains ... Room was in bad need of remodel.. ( shower floor was loose tiles and dirty looking.)...

...They downgraded our room but still charging us the full price ... Eventually he accepted and said the room we booked wasn’t available He said if we weren’t happy we could check out early Eventually after hours of stress and arguments with a manager called Matt, they refunded the difference in hotel credit... Other issues were that hotel amenities were overpriced and a rip off...

...When we wanted our room cleaned, we were told that cleaning of rooms is only done every other day...

...even though we had prepaid for our stay months ago. At 5pm I was told I’d get a text in 1-2 hours (after waiting in line for an hour) to come pick up my room key... We were met with yet another line, and no information whatsoever about our room or what was going on... We were told in line by another guest that they had been waiting for their room since 2pm, and another guest let us know that the rooms were being double booked... We waited another hour in line, before booking another, obviously more expensive property across town - can’t really avoid that when you are trying to book night of on Labor Day weekend (exactly why we booked our trip with you so far in advance!)... However, we spent over $400 MORE to book a last minute hotel because we couldn’t stay in the room we had already booked and paid for with you... Not to mention compensation for not only the extreme inconvenience, but also the additional costs we had to pay to stay elsewhere...

My daughter left something of a lot of sentimental value in the room (9-18-2022)... One time and almost a week after we left when any object left in the room might already have been discarded... They could not tell me if they had cleaned the room... They did not speak to the housekeeper to cleaned the room...

Being a native of Miami Beach, I like to splurge a bit at times, I decided to come to one of the more popular hotels on the beach, I haven’t stayed here in years due to the “luxury” price tag for everything... To begin with, no one answers the phone, check in was a hassle, and the rooms are outdated and smell like a pool... I’m here in my room right now staring at an ihome system that can literally be found in an antique store, and it’s dusty...

...We had a wonderful time as the room was clean, sheets were crisp, room service was friendly and accommodating, and the overall feeling was that of elegance and charm... The room was nice, but we couldn’t enjoy our balcony because the neighbors in the next room were screaming from their balcony to someone below for about two hours...

...To start off upon checking in I asked to be quoted on adding a 2nd room as we pre paid for a 2 QN ocean view and was quoted $350/night for 3 nights for a King Bay view room which I found reasonable. On my invoice I was charged $419, $489 & $529 +Occupancy Tax + State Tax + Hotel Fee etc.. We only used ONE Fiji waters and were charged for 2 @ $12 plus all the ridiculous fees they add to the charge on top of that... You will notice a "service charge" of 20% on every invoice regardless of where you spend your money... Then at the restaurant by the pool we were told the same and tipped 20% on top of the 20% Service Charge because we felt for the staff... We feel scammed as we typically left 20% gratuity on top of the "service fee"... This along with being scammed completely ruined our experience as its seemed to be a common theme overcharging guests from restaurants to in room purchases... Sadly I was wrong so buyer beware...

...Over all not a bad hotel but facilities were clearly past end of life and just not worth the $600 avg nightly rate... Everything has a service charge and only a small percentage of that went to the actual wait staff... Hotel has very little amenities included in room or facility fees, everything else is an up-charge ($25 fee to use a beach umbrella, fee for a mini fridge in room, etc) and food is very expensive ($30 for a burger)... To there credit, when asked about my stay during check out and I said it was just ok, the women at the front desk waved two nights of the resort fee... For the price, would suggest staying elsewhere...

...Very nice to deal with The hotel is very pricey... Drinks are overly priced and makes it very difficult to stay there and eat/drink on the premises... If there is a bit of wind the umbrellas are not placed because they don't want to open them but you sure do roast pretty quick out there with no coverage and The Umbrellas I believe are overpriced they should be part of the hotel guests only... They charge $25 per umbrella, and 1 isn't enough for full sun blockage for 2 people laying there... Not many restaurant options and very expensive, especially the breakfast buffet... Not too many options for food however all very good but very very expensive for a weekend getaway...

If you are going for nice rooms or service this isn’t your place... Or bathroom sink flooded and the balcony ocean view we paid extra for was right over a roof with a road leading to the garbage cans... The pool area is super nice and staff gives good service but you better be your wallet out and get out there by 7:30am if you want a decent seat and not pay over $200 for a reserved seat or cabana... Absolutely nothing eas cheap here... I suggest staying somewhere else but coming by and taking advantage of the few positives...

...Not expected in a room that costs over $400 per night. The mini bar prices and dining are jacked up ($18 for a Johnny Walker Black mini bottle!)...

This place is a joke from the moment we arrived in our own hire car we stood around for 15 mins with the cars trunk open waiting for someone to acknowledge us... They charge a fixed resort fee that covers wifi and gym access whether you decide to use it or not its forced upon you... Im here for 6 nights in 2 rooms so they blocked $1200 on my card as security - what a joke!... Oh they have a spa and steam room but you’ll need to pay $100 a day to access this too... I feel cheated and let down and urge you to spend your money elsewhere as you will well and truly be shafted staying here!!...

...Fountainblue is not able to live up to its reputation or its astronomical pricing... It feels like you pay champagne pieces for very basic beer product...

We stayed as a family for 6 nights in December last year and spent many $$$$$$... I’ve made 5 calls to disinterested ‘staff’ all to no avail... The arrogance of the place is astounding - they expect a customer to chase them for money they owe me...

We booked the reservation months ago through my company and I was to have an upgraded room to a one bedroom oceanfront suite which was a $200 upgrade. We arrived and they put us in a queen room, I called the front desk And couldn’t get anyone to answer the phone, this should’ve been the first sign... I went down to the front desk and spoke to three different people about the situation and got absolutely nowhere finally spoke to a young lady who said she talked to a manager and we would get credited the $200 a day that we were charged for the one-bedroom suite that we never received... I have called the hotel at least nine times and gotten the runaround... It’s such a shame that the experience was so bad because it’s a beautiful place and if it were run right, I would absolutely take my family there...

...Cobran un dineral por todo, no realizan la limpieza de la habitación temprano, incluso hubo un día que tuve que llamar para que la hicieran a las 18 pm... Para pensarlo 10 veces antes de elegir este hotel An expensive hotel with mediocre service... They charge a fortune for everything, do not clean the room early, there was even one day that I had to call to have it done at 18 pm... The food is very expensive and of a quality that leaves much to be desired...

...The property is dated, sprawling and crowded... The conference was for a group of professionals yet everyone was complaining about the high cost of food and beverages... I can understand paying more at a hotel but it’s really unjustified when it feels as though you’re being gouged... It’s probably fun for a certain crowd but I personally did not find it at all appealing... If I were to return to Miami I’d go elsewhere...

...At this price point I also expect in room coffee making facilities, a fridge other than a minibar, water (10 dollars a bottle) and usb charging... This hotel offers bargain basement standards a five star plus prices... I would never consider returning and even when my wife had told the bellboy at departures our experience (he was they only staff member who asked) he said he would pass our details onto a manager who would call us...

...No usb points, or coffee maker, just a fridge with trigger points that charges if you remove...

...WE booked an expensive Junior Suite for quiet a big sum as we were 2 adults 2 kids (6y and 2y) The room was dirty wasn't vacuum cleaned and the beds were not prepared for the kids... The hotel is overpriced, overrated maybe a European 3.5* and in the USA maybe 4*!... Imagine if you book a super expensive Junior Suite which we did and you don't get a clean room with 4 beds prepared, what would you get with a standard room??... I booked it on hotels.com as a gold memeber you get 75usd voucher to spend and 2 hours extra for late checkout!... we are the Fontaineblau Hotel people come here anyway!... Next time when in Miami I would go for a boutique hotel where you are still a guest and not just a room number!... Don't come here it is not family friendly and don't expect clean rooms!... Save your money for something more special than a post on FB / Insta that you were at the Fontaineblau!...

...Got ourselves a chair shaded by an umbrella ($25 charge) with inspiring ocean views!...

...My major complaint is their beach food and drink... Since I added an additional 20% tip, I wound up paying paid 40% for overly slow service on overpriced mediocre food from a super-limited menu, and “outrageously” priced drinks ...

...This hotel has the worst customer service I’ve experienced. They downgraded our room but still charging us the full price ... Other issues were that hotel amenities were overpriced and a rip off... For example we had to pay $200 to use the sunbed for 1/2 a day... The food was an absolute rip-off at $250 daily average per person in the restaurants...

Being a native of Miami Beach, I like to splurge a bit at times, I decided to come to one of the more popular hotels on the beach, I haven’t stayed here in years due to the “luxury” price tag for everything... For $45, valet is super rude, gentleman was on the phone making plans with his friend allowing for a line to pile up, and the girl at the valet booth for pick up didn’t acknowledge me for a bit... If you read these reviews, trust them, don’t waste all this money here... I’m here with my children, and I was really skeptical about coming here after reading the reviews, it definitely is something you should pass... If you come with kids, the fridge has an extra charge to use, you would have to order one with housekeeping if they have one... I’m here for two days, I already want to go back home and would if I could get my money back...

We were excited about our stay at this hotel in Miami but when we arrived on September 9th we were told that their system was down and we had to wait for our room, we waited for over half the day and didn't get in our room until after midnight but before we did we had to write down our Credit Card number and other info on a sheet of paper to get into our room even though we had already paid for 3 nights with Expedia... The next day when I got home I noticed that I was charged $1,200 to my credit card which I did not authorize and since that time I have called the hotel over and over and explained what happened, each time they apologize and say they will call me back or email me about my refund but never do... They still have not refunded my money and it's been over a month...

...even though we had prepaid for our stay months ago... We waited another hour in line, before booking another, obviously more expensive property across town - can’t really avoid that when you are trying to book night of on Labor Day weekend (exactly why we booked our trip with you so far in advance!)... Thankfully, our credit card company has already refunded us for our entire stay... However, we spent over $400 MORE to book a last minute hotel because we couldn’t stay in the room we had already booked and paid for with you... Not to mention compensation for not only the extreme inconvenience, but also the additional costs we had to pay to stay elsewhere...

...Horrible customer service, asked for the room to be cleaned 5 times in one day and no one ever showed up...

...Our room wasn't cleaned at least one of the days we were there, and we waited in a line of cars to valet our car for an hour and a half!...

The grounds are pristine, all food is 5 star and the staff is wonderful...

...The room was clean and had a great view...

...Nicolas was our lounge and towel attendant multiple days... We have traveled quite a bit and I am quite picky when it comes to cleanliness, courtesy, and amenities...

...Our room was clean and decently sized (suite), but overpriced in comparison with similar hotels nearby. We did not see housekeeping for our three day stay and had to chase down fresh towels and go to a local CVS to buy shampoo and shower gel...

...Our room was large, clean, and the bed was super comfortable and we had a great ocean view...

...On the plus side, the hotel is immaculate and our room was very comfy, good size, and clean. Bathroom was clean, modern and good size...

...They also did not clean our room today and I have spoken to four different people without successfully getting housekeeping to our room. I received a text from guest services that they would arrive in 10-20 minutes… four hours and three more phone calls later still no housekeeping...

...I notified the front desk and they were extremely slow in responding - I had to call three times - and waited over an hour for someone to clean the room...

...They did not clean the room on our last day nor did they restock the coffee or fridge. When we call they told us housekeeping only comes every other day...

...When I initially booked the room, I was under the impression that the hotel was a 5 star hotel and that my room at the very least be cleaned daily and possibly turndown service. I spoke with Joanna in housekeeping and she was very rude and informed me that the new policy is that rooms will be cleaned every other day... Furthermore, I spoke with Alex, a manger, whom was apologetic and indicated that he would have towels sent to the room... Additionally, I feel that for the price of the hotel room, one bedroom suite, the room should be cleaned at the very minimum...

...It’s my 3rd day here and my room was not cleaned once. I called them 5 times each day to send someone to clean and they would say sorry but you know it’s thanksgiving and we are short in staff...

...Cobran un dineral por todo, no realizan la limpieza de la habitación temprano, incluso hubo un día que tuve que llamar para que la hicieran a las 18 pm. Además el refrigerador de la habitación presentaba fallas y los refrescos estaban calientes, llamé para que lo repararan pero no apareció nadie... La comida carísima y de un calidad que deja mucho que desear... They charge a fortune for everything, do not clean the room early, there was even one day that I had to call to have it done at 18 pm...

...They also failed to notify us that the rooms get cleaned every other day...

...Asked for house keeping 4 times (on the same day!!)...

...Next day we woke up and thought the horror was over housekeeping just didn't turn up didn't change the beds towels nothing!... (7pm Miami time / midnight UK time) They came to clean and do the minimum so the kids can sleep (they were already in bed AGAIN while they were tiding up) MARIA assured me and asked specifically for 11am next day to come and do a deep clean and especially vacuum cleaning... Imagine if you book a super expensive Junior Suite which we did and you don't get a clean room with 4 beds prepared, what would you get with a standard room??...

...Room cleaning work odd hours, meaning you could be waiting up until diner for a tidy room and fresh towels...

...When we wanted our room cleaned, we were told that cleaning of rooms is only done every other day...

...They could not tell me if they had cleaned the room. They did not speak to the housekeeper to cleaned the room...

...I notified the front desk and they were extremely slow in responding - I had to call three times - and waited over an hour for someone to clean the room. When asked to move to a different room was told that they are at high occupancy and cannot accommodate...

...My mom wasn't feeling well and asked for water. Natalie said there's no way she will give us water... My mom had a recently broken ankle and asked for a room easiest to walk to/from... They start kicking you out of the pool 30 minutes before it closes, and the pool closes super early, sometimes 430 or 530 depending on the whim of the hotel... terrible service, and anything that you expect to come with a normal hotel, will be a huge extra charge here...

...Paid almost 1K a night and am shocked by the terrible service... Lines for the front desk were extremely long and a call to guest services means you are speaking to a rep in South Africa who has no idea what is actually going on on the premises... Got locked out of my safe and it took 2 hours to get security to help... Left many messages for and sent an email to a manager and days after checking out, I have still not gotten a response...

...Finally caught the eye of a bell man who welcomed us in to check in... No 24 hour room service available - never heard of that in any hotel I have ever stayed at!... Only available at specific times of the day!... Order anything and it takes an hour to arrive... Simple amenities like empty cups, spoons or a kettle take hours to arrive... They charge a fixed resort fee that covers wifi and gym access whether you decide to use it or not its forced upon you... Oh they have a spa and steam room but you’ll need to pay $100 a day to access this too...

We booked the reservation months ago through my company and I was to have an upgraded room to a one bedroom oceanfront suite which was a $200 upgrade... I walked down to the front desk and complained so of course they switched us to a king room, still not the correct room... I went down to the front desk and spoke to three different people about the situation and got absolutely nowhere finally spoke to a young lady who said she talked to a manager and we would get credited the $200 a day that we were charged for the one-bedroom suite that we never received... I have called the hotel at least nine times and gotten the runaround... Every time I ask for a manager or the number for their corporate offices I get the runaround... I sent them an email 2 days ago and still have not received a response...

...The main pool is one of the best I’ve experienced where the service afforded made all the difference especially by the charismatic English who looked after us perfectly...

...And all of the staff I encountered were very helpful and accommodating... A pool attendant told me that the front seats are the "money seats" so those are clearly given to the people that tip for a seat... I get the charge for cabana's but the pool chairs should be available to anyone...

...We were placed in the tower which serves the convention centre which meant walking through it to get to the pool... At this price point I also expect in room coffee making facilities, a fridge other than a minibar, water (10 dollars a bottle) and usb charging... The ice machine on our floor was also broken which just summed up the state of repair in this tower... Even on check out the agent made no attempt at eye contact no enquiry as to the quality of our stay and when asked where I collected my car from just replied go to the window (This hotel has thousands of windows)...

...You can call house keeping (it's a call centre outside the hotel, they don't really care that you need the beds to be prepared as the kids are sleepy at 11pm Miami time 4am London time) Eventually someone came who pulled the sofa into a bed and it had all the bedsheets on it from the previous guest (including a lost credit card) and claimed we can sleep in it. At some point he admitted that it is from the previous guests after showing him some "body stains" Someone came 30min later to prepare the beds with fresh sheets I had to help her so we get it done fast as baby crying kids like sleepy zombies already in the other bed!... Eventually I convinced the call centre to get MARiA the supervisor to come and see the state of the room... (7pm Miami time / midnight UK time) They came to clean and do the minimum so the kids can sleep (they were already in bed AGAIN while they were tiding up) MARIA assured me and asked specifically for 11am next day to come and do a deep clean and especially vacuum cleaning... Imagine if you book a super expensive Junior Suite which we did and you don't get a clean room with 4 beds prepared, what would you get with a standard room??... I booked it on hotels.com as a gold memeber you get 75usd voucher to spend and 2 hours extra for late checkout!... we are the Fontaineblau Hotel people come here anyway!... Next time when in Miami I would go for a boutique hotel where you are still a guest and not just a room number!...

...I’m a business owner, but make patrons at least feel you are grateful for spending hard-earned money at your establishment...

...Upon check in non stop que’s to check in, not well greeted, nor were any of the hotel facilities explained well... Room cleaning work odd hours, meaning you could be waiting up until diner for a tidy room and fresh towels... Pool side, great pool unfortunately unfriendly and unhelpful staff, requesting a beach bed even though beach beds are available on the pool side, I am advised that unless I pay as a hotel guest I cannot sit on the pool side... Firstly the front desk manager informed it was a mistake and second time they advised me it for the purpose of room spend...

...I was there last year and knew to expect a fantastic stay. When I tried to check on Sunday October the 16th, I was told there was a mix up with my reservation, I wasn't suppose to be there until Wednesday the 19th... I had my first massage ever scheduled on Monday... Fortunately I had an app called Hotel tonight... I entered the requested info and, thankfully, they had a great deal a few blocks up at Grand Beach Hotel!... The deal did not include an ocean view room, so I explained what happened at Fontainebleau and requested a complimentary upgrade to an ocean view room and they gave it to me with a balcony!... Shout out to Hotel Tonight and Grand Beach Hotel!... They turned my nightmare into a great vacation...

Everyone who works here have been attentive and friendly... From the moment we checked in to the beach attendants and servers, they make sure the Fountainebleau is well represented to your guests... Shout out Malik and your Conciërge is amazing - apologies for forgetting his name as he did not forget mine...

...The rooms are well appointed, as are the public areas... In addition to the fact that they automatically add a 20% gratuity, my server Alejandra explained to me that the service charge does not go to her and that she gets tipped by adding additional gratuity, as can be seen on the bill... Since I added an additional 20% tip, I wound up paying paid 40% for overly slow service on overpriced mediocre food from a super-limited menu, and “outrageously” priced drinks ...

...To begin with, no one answers the phone, check in was a hassle, and the rooms are outdated and smell like a pool... The pros, the pool and the nice setting, staff outside is delightful... If you come with kids, the fridge has an extra charge to use, you would have to order one with housekeeping if they have one...

...I contacted them about 12 hours after we realized it was missing... Despite reaching out in numberous ways (Twitter/Email/phone/etc)... They could not tell me if they had cleaned the room... They did not speak to the housekeeper to cleaned the room... Many hotels get rave reviews for the way they find things for guests, especially kids... I can say this hotel didn’t care and does not care about its guests when issues arise...

This hotel has the worst customer service I’ve experienced... First the customer service agent in the lobby tried to argue with me how it wasn’t a downgrade... Eventually he accepted and said the room we booked wasn’t available He said if we weren’t happy we could check out early Eventually after hours of stress and arguments with a manager called Matt, they refunded the difference in hotel credit... The physical hotel is great however the customer service is the worst I’ve seen in over 100 hotels I’ve stayed at across 21 countries ...

We were excited about our stay at this hotel in Miami but when we arrived on September 9th we were told that their system was down and we had to wait for our room, we waited for over half the day and didn't get in our room until after midnight but before we did we had to write down our Credit Card number and other info on a sheet of paper to get into our room even though we had already paid for 3 nights with Expedia... After several attempts throughout our stay we were told that they would credit us for the first night but just couldn't do it right away because of the computers... When I checked out at the front desk I was told I owed $1,200, I informed the lady that we had already paid through Expedia and she apologized and said we had a zero balance... The next day when I got home I noticed that I was charged $1,200 to my credit card which I did not authorize and since that time I have called the hotel over and over and explained what happened, each time they apologize and say they will call me back or email me about my refund but never do... They still have not refunded my money and it's been over a month... This is a 5 star hotel in my book that has everything we ever wanted in a hotel but the customer service is very poor to say the least and the communication even worse...

...9/ 16 to 9/18 We had to stand in line for 1 hr to check in . None of the front desk staff was helpful and were quite abrupt... If they knew that they were going to be busy why couldn't they have better systems in place?... When we wanted our room cleaned, we were told that cleaning of rooms is only done every other day... I gave them 3 stars only for the beach , lovely pools and great pool and beach staff...

I have given this hotel plenty of time and chances to reach out to me after the horrible Labor Day weekend we experienced, but have not had any communication from them... At 5pm I was told I’d get a text in 1-2 hours (after waiting in line for an hour) to come pick up my room key... My husband and I left the hotel to explore the area and get some dinner, all while waiting on a text... We were told in line by another guest that they had been waiting for their room since 2pm, and another guest let us know that the rooms were being double booked... Then, I wrote an email through your website on 9/13 that said I would be contacted with 48 hours... Thankfully, our credit card company has already refunded us for our entire stay...

...Over all not a bad hotel but facilities were clearly past end of life and just not worth the $600 avg nightly rate... Hotel has very little amenities included in room or facility fees, everything else is an up-charge ($25 fee to use a beach umbrella, fee for a mini fridge in room, etc) and food is very expensive ($30 for a burger)...

...This is my 2nd time staying (last time was 2021) as a guest of the hotel and 3rd time visiting in general as I had frequented the spa twice prior to this visit... If you inquire about a mini fridge, they inform you there will be an upcharge Our toilet kept running water through and no one would fix it... Also, very limited and basic toiletries compared to the actual 5 star resorts I've stayed in... This is more like a 3 star resort masquerading as a 5 star because of the views and name... We had requested an extra blanket the first night which never came We requested an extra ice bucket - they said ok 15 min...

...The main lobby is beautiful as is the bar and many of the public spaces. Our room was large, clean, and the bed was super comfortable and we had a great ocean view... I read “The Prince of Paradise” while sunning by the pool... The pool deck seating costs extra $$$$ and there are often events on the grounds, eliminating places for lounge chairs... On Saturday the pool area becomes a techno-music blaring overload to the senses, with the Day Club Arkadia open with exclusive cabana seating to folks who want to pay outrageous prices for table service (And listen to an air horn announcing the arrival of every 1000% markup bottle of alcohol that gets delivered to the conspicuous consumers) Next time we will seek a Boutique Hotel for a more relaxing experience...

...In Miami for a wedding venue exploration trip and looking for a hotel with history, intimacy, and charm... We had to ask about breakfast, morning coffee, etc... The coffee shop is well-stocked with snacks and pastries with a very decent coffee menu but service is slow... On the plus side, the hotel is immaculate and our room was very comfy, good size, and clean... Bathroom was clean, modern and good size... Never waited more than a minute and since the hotel is huge, this was a plus!... Our dinner at Scarpetta was excellent and worth every penny... The wait service was also excellent... After venue shopping, we went down to the hot tub/pool and were told they were closing...

...They don’t even have lotion in their bathrooms or a fridge to stock leftovers- something a $10 motel would probably have... There were over a hundred college spring breakers staying at other hotels who used the chairs, towels, gym, and other amenities without actually staying... I told the check out woman that we couldn’t pay an amenities fee when we watched so many people who weren’t paying for the hotel also use every ammentity without being stopped... She brought over another man who even said “it’s an ongoing problem”- referring to people who don’t pay and use the fountainebleu ammentities... I would recommend going somewhere else to stay and if you really want, you can use the fountainbleu amenities anyway because no one will stop you!...

...She told us that chairs by the beach were an extra fee (this is a lie, but they TRY to charge for everything that is included... While they have a huge pool area, with a ton of nice lounge/chair areas, EVERYWHERE close to the pool has a huge fee... They start kicking you out of the pool 30 minutes before it closes, and the pool closes super early, sometimes 430 or 530 depending on the whim of the hotel... They have random amenities they claim are included, bu the hotel staff conveniently "forgets" if things are included or not when you ask them Overall this place is overpriced, which outdated amenities... terrible service, and anything that you expect to come with a normal hotel, will be a huge extra charge here...

...Drinks were always coming, not waiting. Very nice to deal with The hotel is very pricey... Hard to get any beach chairs by the pools always jam-packed Never Enough seating... They charge $25 per umbrella, and 1 isn't enough for full sun blockage for 2 people laying there...

...Half of the phones in my suite didn't work, half of the plugs in the bathroom didn't work, the windows are dirty and grimy and the concierge was rude and didn't bother returning calls. None of this would bother me if the price was reasonable, but when you pay a very full price for half a luxury, you are getting a raw deal...

...Finally caught the eye of a bell man who welcomed us in to check in... No 24 hour room service available - never heard of that in any hotel I have ever stayed at!... Only available at specific times of the day!... Simple amenities like empty cups, spoons or a kettle take hours to arrive... They charge a fixed resort fee that covers wifi and gym access whether you decide to use it or not its forced upon you... Im here for 6 nights in 2 rooms so they blocked $1200 on my card as security - what a joke!... Oh they have a spa and steam room but you’ll need to pay $100 a day to access this too...

...I went to concierge services and called the Valet to take my car out at 3.20pm... Please bear in mind I stayed in a junior suite night rate of £500 I also spent on breakfast lunch and dinner... I also had to wait 20min for a valet manager to speak to me...

Stopped 3 nights at the Fabulous Fontainebleau Hotel before Caribbean cruise. Great hotel with extensive facilities ... Specially impressed with the pools - one huge pool plus several smaller ones catering to different needs and with different vibes... Special shout out to the pool hosts English and Tyler who couldn’t do enough for us around the pools getting anything we needed and just being there with a big smile and positivity all day... Ate at both Scarpetta Italian and Hakasan chinese, and both were superb...

...However, the kitchenette was a nice feature. The conference was for a group of professionals yet everyone was complaining about the high cost of food and beverages... My towels were changed daily despite my hanging them on the rack, and partway through my stay, my still-good toiletries (soap, shampoo bottle with plenty left in it) were tossed... The property has a busy theme-park feel to it...

...The beach is nice and you can swim in the ocean but there isn't a ton to do on the beach and the water isn't necessarily Caribbean in quality. We swam in the ocean once and then stuck to the pool(s) after that... La Cote has healthy lunch options... When we were there they had minimum spend on the tables by the bar and nobody was using these prime tables... Chez bon bon ice cream cones were awesome and service was very good... It is a safe walkway throughout Miami Beach... Disappointing that the room had no coffee maker or refrigerator... Room service wasn't answering in the morning so daily AM coffee trips were necessary...

...We were placed in the tower which serves the convention centre which meant walking through it to get to the pool... At this price point I also expect in room coffee making facilities, a fridge other than a minibar, water (10 dollars a bottle) and usb charging... This hotel offers bargain basement standards a five star plus prices...

Visited Fontainebleau for a long weekend with 3 of my best friends and all I can say is WOW!! we arrived on Thursday around 12:30 and our room was ready so we were allowed to check in... We stayed in the Chateau Tower in an oceanfront junior suite and it was stunning!... The room overlooked the bow tie pool with a beautiful view of the ocean... We rented a tiki chair on Friday and we had English as our pool boy (not sure what his official title is) and I cannot say enough about how awesome English is..the service he provided was so awesome we requested him for our cabana the next day!... Valentinia was our server and she was so sweet and gave us great service!... Saturday we had a cabana for the day and we enjoyed being able to watch football all day and be out of the sun when we wanted!... Elena was our server and she took great care of us!... Most of our meals were at the pool but we did venture to Stripsteak on Friday night for birthday dinners and all I can say is if you haven’t eaten here, you are missing out!... I really only have 1 complaint and that was really would have loved having a coffee pot in the room but other than that, everything was AMAZING!!...

...And all of the staff I encountered were very helpful and accommodating. I was looking forward to staying in this hotel since it is an institution in Miami beach... Weird, I can't remember anywhere I've been that didn't have a coffee maker in the room... I just wanted a nice salad or simple meal and a view of the pool or beach... They have a great restaurant by the pool, that is open and airy but it closes early (I tried to go at 5:00 or 6:00 and the kitchen was closed... Other than that, It's all upscale dining which I love but not for every meal... I get the charge for cabana's but the pool chairs should be available to anyone...

Everyone who works here have been attentive and friendly... From the moment we checked in to the beach attendants and servers, they make sure the Fountainebleau is well represented to your guests...

...The hotel is a very nice property, although not as spectacular as advertised. The rooms are well appointed, as are the public areas... Employees are generally uninterested and are rather dismissive of guest requests... The beach is spectacular, as is the pool, and the restaurants are plentiful and varied...

Being a native of Miami Beach, I like to splurge a bit at times, I decided to come to one of the more popular hotels on the beach, I haven’t stayed here in years due to the “luxury” price tag for everything... The pros, the pool and the nice setting, staff outside is delightful... If you come with kids, the fridge has an extra charge to use, you would have to order one with housekeeping if they have one...

...The first time we came to the Fontainebleau Miami Beach was in 2015. We had a wonderful time as the room was clean, sheets were crisp, room service was friendly and accommodating, and the overall feeling was that of elegance and charm... The room was nice, but we couldn’t enjoy our balcony because the neighbors in the next room were screaming from their balcony to someone below for about two hours...