DELANO SOUTH BEACH HOTEL

3,082Reviews

2,070Photos

54Q+A

100Room tips

This should not gonna be a critic, but only a all-known statement! Delano is the Delano. Maybe the best vibe ... gorgeous pool area with old and beautiful palm trees. Good for party. Great and impressive hall (for 25 years now the same, but even a highlights and one of the first…

Date of stay: April 2019

Dear RubenSilbermann, We are very sorry we have not met your expectations during your stay. I have read over your comments and will address your concerns with our management team immediately. Best, Brittany Bergman Manager on Duty

Beach Cabanas

Tony is the Best ! She helped me a lot to get a very good deal for a cabana package, she personally take care about us. I really recommend everyone to look for her to get a good day at the beach and safe your money !!!

Date of stay: April 2019

Dear Vmerlos2000, Thank you for the wonderful review and look forward to welcoming you back again soon! Best, Brittany Bergman Manager on Duty

Our four-day stay at Delano cost us $4,000 for a family of four! Pluses: * Nice pool area * Beautiful lobby * Helpful valet attendants * Easy access to the beach Minuses: * Our room was tiny; the two ‘double’ beds were really twins! * No Kleenex in the room; we bought our own…

Date of stay: April 2019

Dear LasVegasLaura69, We are very sorry we did not meet all of your expectations during your stay. We appreciate your feedback and will utilize it to enhance Delano in the near future. We hope to have an opportunity to welcome you back again in the future. Best, Brittany Bergman Manager on Duty

WHAT HAPPENED TO CUSTOMER SERVICE?

I called maybe a dozen time the sales department and the accounting department with no success. Nobody picks up the phone..... extremely frustrating. How do you expect to have happy guests if you keep us waiting for ever and transfer the phone call 5 times?????? and still nobody…

Date of stay: March 2019

Dear Foodescentials, We are very sorry for any inconvenience you experienced with lack of response from our staff. Please know your feedback has been shared with our management team and will be addressed immediately. Best, Brittany Bergman Manager on Duty

Beware of cancellation refunds

Hi, Just a word of advise around booking this hotel. Booked it but cancelled and I had a free cancellation reservation so there should have been no problem. Two weeks later no sign of my refund so I called them. I was told it takes three weeks to refund. I waited and still no…

Date of stay: April 2019

Dear Traveler735130, I'd be happy to assist with your refund and apologize for the delay in this matter. Please reach out to me at the email address below to resolve this issue immediately. Best, Brittany Bergman Manager on Duty brittany.bergman@sbe.com

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