Hotel Astor Powered by LuxUrban
956 Washington Ave, Miami Beach, FL 33139-5016
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About
#137 of 235 hotels in Miami Beach
Location
4.6
Cleanliness
4.0
Service
4.0
Value
3.9
A Classic Art deco True Boutique Hotel located in the heart of Miami beach. Original 1936 Vitrolite panels light the entrance to this Art Deco jewel in the heart of South Beach. Famous and well known by the locals the Hotel Astor The 42-room hotel has been completely redecorated in March 2016 bringing back the glamorous Miami Beach days of the 40's and 50's. Classic deco features mixed in with modern features colors and design. More simple but with a true soul unlike its flashier competitors. The expansive lobby has a terrazzo floor and dramatic lighting reminiscent of Hollywood glamour. The average size rooms 325SQFT and all the amenities and services of what is expected from a deluxe hotel. Ensuite bathrooms, laptop size room safes , minibar, top of the range linen and towels. The Terrace bar is another meeting point for the hotel. The location of the hotel is second to none , 2 blocks from the beach surrounded by shops , restaurants and miami beach famous nightclubs.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Outdoor pool
Bar / lounge
Nightclub / DJ
Car hire
Baggage storage
Concierge
Paid private parking nearby
Wifi
Pool / beach towels
Breakfast available
Breakfast buffet
Non-smoking hotel
Shops
Sun terrace
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Safe
Telephone
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Clothes rack
Iron
Laptop safe
Wake-up service / alarm clock
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Art Deco Style
Languages Spoken
English, Spanish
Location
100Great for walkers
Grade: 100 out of 100
146Restaurantswithin 0.3 miles
60Attractionswithin 0.3 miles
Contact
956 Washington Ave, Miami Beach, FL 33139-5016
Getting there
Rental CarsSee rental cars from $36/day
319Reviews41Q+A36Room tips
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I don't know WTF people are smoking who leave positive reviews of this place, but BE WARNED this place is an absolute dump. Room Issues: 1. One towel per person for multiple night stay. 2. Only two pillows for two people, one of them was terrible. 2. One trash can in the bathroom, none in room. 3. Terrible thin white curtains that do not block any light from entering. 4. Bathroom sink barely drains. 5. Daily housekeeping is not offered. 6. No refrigeration in room. 7. No closet, just a clothes rack in the room. 8. No desk or table, just tiny nightstands. 9. Bad lighting. 10. Bathroom fan does not work. 11. No tissue paper, only a roll of toilet paper. 12. No safe in the room. Hotel Issues: 1. Broken elevator, in complete shambles. 2. Trash and debris laying everywhere. 3. Lobby, garden, bar, and pool all closed due to construction. 4. Lobby only has a coffee pod machine, there was no vending machines or ice. 5. Tap water is not drinkable.…
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Date of stay: March 2023
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jennifer Ronan, Owner at Hotel Astor Powered by LuxUrban
Responded 1 week ago
Hello CreekLife4Me, Thank you for taking the time to provide feedback related to your recent stay at The Astor Hotel. We apologize that your experience did not meet your expectations. We understand that you encountered issues with some of the room amenities and the condition of the hotel, and would like to clarify a few points that were made. Daily housekeeping is offered to guests on a request basis, and we apologize if this was not communicated to you clearly at check-in time. While the elevator is being repaired, we have added additional staff to assist with bringing our guests' luggage up to their rooms. The debris found in the hallway is being left by the technicians on site who are working on the elevator. Our hallways are cleaned 2 times daily and if any trash is seen between those routines our housekeeping staff has been instructed to remove it. Please also note that while the pool and restaurant is closed due to contstruction, we do not list these items listed as amenities on any booking platforms to avoid any misunderstandings or disappointments from guests. In regard to your remaining points, please know that we take your feedback seriously and will be taking steps to address the issues you experienced during your stay. We also appreciate your patience as we work through the ongoing construction. Thank you for your feedback, and we hope that we can provide you with a better experience in the future. Sincerely, LuxUrban Hotels Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Do NOT book this hotel, you will deeply regret it. A/C did not work, room was HOT. Not comfortable to sleep in, let alone relax in. TV and safe were both broken. Couldn't watch TV or lock up our valuables. Window on our first floor room was shattered. We were picking old food, an empty used bottle, and trash off the floor. There's gum stuck to the wall. This room hasnt been propery cleaned for a long time. We slept on top of the covers with our clothes on. We only got two towels for 4 people. No restaurant open and pool was unavailable. They refused to switch us rooms both days we stayed, even though they had us wait around like there was hope. Hotel and room looks absolutely NOTHING like the pictures. Paid almost $470 for 2 nights and I would expect this out of a $40 motel. They simply don't care. We stayed up until 11pm at night waiting for the manager to contact us to resolve anything and they didn't ever call us. The whole 3 days we were there, there were bags of dirty laundry and trash piled up next to the stairs. Unsanitary... No coffee in rooms either. Lobby has it but no coffee cups. We emailed management and they won't do a thing, basically unresponsive... Not during our stay to move us to an operable/sanitary room or over a week after. Stay FAR away! Dirty, hot, broken down hotel. I'm getting ready to file a report with the BBB etc. With bad management operations like this and completely fake hotel amenities and pictures, they won't be operating for much longer.…
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Date of stay: February 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Jennifer Ronan, Owner at Hotel Astor Powered by LuxUrban
Responded 1 week ago
Hello SGOhio, Thank you for sharing your feedback regarding your recent stay at our hotel. We are truly sorry to hear that your experience fell short of your expectations. We would like to extend our sincere apologies for the issues you encountered during your stay. We understand that air conditioning is an important aspect of a comfortable stay, and we are sorry to hear that the A/C in your room was not functioning properly. We regret any inconvenience this may have caused, and we have since addressed this issue. We apologize for the state of your room upon arrival. This is certainly not acceptable, and we will take immediate steps to ensure that our housekeeping staff is better trained and equipped to provide a cleaner and more comfortable environment for our guests. We understand that our hotel is currently undergoing renovations, and we apologize for any inconvenience this may have caused you during your stay. We assure you that we are working hard to improve our property and provide a better experience for our guests. We have passed your comments on to the General Manger of the property and have received confirmation that he has been in contact with you directly to discuss the issues you encountered during your stay so that we can make this right. We are always striving to provide the best possible experience for our guests, and we regret that we fell short in your case. We would like to extend our sincere apologies and hope that you will consider giving us another chance in the future. Sincerely, LuxUrban Hotels Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Elevator doesn’t work. AC doesn’t work. WI-FI doesn’t work. Enough said. But also the room is old and dirty, nothing like the pictures. Same with the lobby. Check in was a mess. Only 1 guy working (he was super nice) so had to wait 30 minutes to check in. There were 2 people downstairs complaining that the AC didn’t work. This is Miami, AC is a must. This place was a complete rip off and not 3.5 stars.
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Date of stay: February 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Jennifer Ronan, Owner at Hotel Astor Powered by LuxUrban
Responded 2 weeks ago
Hello Danny, Thank you for taking the time to share your feedback related to a recent stay at Hotel Astor. We are sorry to hear about the negative experience, specifically related to Wi-fi, cleanliness, elevator, AC units and staff, as that does not align with the level of service we strive to provide our guests. Please know that we take your feedback seriously and have taken immediate action at the property to address your concerns. We have added additional staff at the property within the last week to help with staff shortages, and in regards to the AC units, we have technicians currently on site working on a fix so the issue should be fully resolved shortly. The elevator is being fixed by the property owner and while we do not have an estimated completion date yet, we have now assigned specific staff members to help guests with luggage until the elevator is fully operational again. Additionally, we have just changed cleaning crews that wil have a positive impact on cleanliness level at the property, and daily cleaning is offered to guests during their stay on a request basis. We hope that the ations recently taken on site will help provide a much better overall experience for future guests, and hope for an opportunity to earn your trust to someday give us a try again to enjoy those noticeable improvements with us. Thank you for being our valued guest! Sincerely, LuxUrban Hotels Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Booked this hotel over 4 months ago for a 2 night stay before a cruise and my family booked another room. they took my money at the time of booking then CANCELLED 5 days before my stay!!!!! with no explanation! AWFUL, DO NOT BOOK THIS HOTEL THEY WILL CANCEL LAST MIN!!!
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Date of stay: November 2022
Room Tip: Do Not book This Hotel!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Reviews Manager, Owner at Hotel Astor Powered by LuxUrban
Responded Dec 15, 2022
Thank you for taking the time to provide your feedback, and we sincerely apologize for the negative experience. Please contact us at review@luxurbanhotels.com to help with any unresolved issues you may have had. As we work to improve the quality of services we offer, we certainly hope you will give us an opportunity to turn this negative experience around for you. Sincerely, Reviews Team Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was supposed to be a girls vacation. We arrived on Tuesday, January 14, 2020. The elevators were not working and we were assigned a room on the third floor (difficult to get up the stairs with large luggage) that had dust bunnies (it had not been vacuumed for some time). The staff was very patient with us and willingly showed us a second room that had a very musty smell - it must have had smokers in there as well. The staff again showed us a third room which was next door to the generators and we could not hear each other talk. We had already paid for our resort fees but did not want to stay here anymore. We asked for our money back as we were going to leave. We were told that we could not get our money back/nor the resort fees. The staff offered us to go to another hotel they owned. We had to pack all our belongings into a cab and head to the Harrison Hotel. We arranged with another kind staff, Beverley, to have her send an e-mail with our concerns. We waited a few days and I kept sending follow-up e-mails and finally a meeting was set up with the Manager Claudia Gordillo, who promised us a return of resort fees and a 15% discount. After following up, only the resort fees were returned to us.…
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Date of stay: January 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
Short two night stay on the way home from visiting Cancun. Was looking forward to our stay but completely disappointed as on arrival we were told the elevator wasn’t working and although booked a twin bedded room was given a double on the third floor! Bathroom towels torn, toilet bowl not flushing or filling properly. Staff not helpful or interested at all. We changed rooms for our second night and found out that the elevator hadn’t been working for over a month! :-( Would not recommend this place at all unless you pay a very cheap rate!
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Date of stay: February 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Stayed in south beach for two weeks and booked various nights in different hotels. Have to say that this hotel has the biggest rooms ever. Extremely helpful and personal staff. The hotel is going through a change of ownership and has the potential to be fantastic as it was in the early nineties. From the time we arrived, Claudia, Annabel and Alberto were amazing, so helpful. Although some areas of the hotel need attention which we were told from the time of booking, our experience here with the staff was the best we had on south beach. Old style Art Deco big fabulous sized rooms. On leaving did a cruise we were welcomed back to store our luggage post cruise for a few hours only which was perfect. They didn’t nee to do this, very customer focused indeed. This place is excellent if you want to be a few blocks ( 5 - 10) mins walk from the main strip of ocean drive. Very quiet and nice small breakfast a bonus. The lady at breakfast was just lovely too. The pool area is ok but best to hit the beach, it needs a little work which the hotel are currently acting on but great to sit outside for breakfast. Book this place if you want an excellent location, don’t mind walking 5 mins to beach ( towels provided) and enjoy friendly and very helpful staff. Thank you Claudia, Annabel and Alberto - a really lovely stay !! We will be back. Colin & Darren (UK)…
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I'm extremely disappointed that I stayed at this hotel. My husband tried to call Priceline to get a refund, but they said it was to late because we checked in. This hotel did not have the basic amenities promised on their website. For example, free parking. Parking is not FREE! You have to do valet parking and its $40. Half of the stuff advertised is false. When I went to my room, we did not have any heat. It was 40 degrees outside and the a.c. was on high. When I called the front desk to have someone come fix it, the rep said the guy who fixes things left for the day. It was like 4pm in the afternoon, and theres no one there to fix anything if something breaks down. Then there was no toilet paper at all in the room. The rep who hardly spoke english gave us another room on another floor. Found out that the elevator did not work, and when I got to the new room that she gave us, I found out that they dont provide cable. So my husband and I had no working t.v.. Basically the hotel does not provide heat, cable, toilet paper, free parking and restaurant. The rep at the front desk told me that I should of brought a laptop, because they at least offer wifi. The only good thing I can say about the hotel is that the mattress is comfortable and the location is good. That's it! This hotel was rated as a 3.5 star hotel, but it's really a 2 star hotel.…
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Had an absoulutely infuriating stay at this hotel. We got transfered from another SB hotel that had to shut down. We got a room where the airconditon wasn’t cooling. So the room was 80 degrees :( The hotel then told us they had fixed it.. they hadn’t. They told us we’d get a new room, we didn’t get it untill 9pm -After waiting around for hours, not exacly how we wanted to spend our time. Elevator was broken. There was no wifi. When we asked for new batteries for our remote, we were told that they didn’t have any because everything was brand new... that must be with the exeption of the batteries... also the heavily stained carpets all over is worn out hotel. So no T.V either! Pick another hotel!
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Date of stay: November 2019
Rooms
Cleanliness
Service
Room Tip: no wifi, not handicap friendly, noisy aircondion
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Booked this hotel for a 2 day stay before our cruise sail date 9/23/18. Received an email 3 days before flying out that the hotel was being closed, and that I would be refunded my deposit in 7-10 business days, still haven't received my refund. I'm beyond pissed!!!!!
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Date of stay: September 2018Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
PRICE RANGE
$99 - $210 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
astor hotel miami beach, astor miami beach
LOCATION
United StatesFloridaMiami Beach
NUMBER OF ROOMS
42
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Frequently Asked Questions about Hotel Astor Powered by LuxUrban
Which popular attractions are close to Hotel Astor Powered by LuxUrban?
Nearby attractions include Ocean Drive (0.2 miles), Salsa Mia (0.2 miles), and Lummus Park Beach (0.2 miles).
What are some of the property amenities at Hotel Astor Powered by LuxUrban?
Some of the more popular amenities offered include free wifi, a lounge, and breakfast buffet.
Which room amenities are available at Hotel Astor Powered by LuxUrban?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Astor Powered by LuxUrban?
Guests can enjoy a lounge and breakfast during their stay.
Is parking available at Hotel Astor Powered by LuxUrban?
Yes, paid private parking nearby and valet parking are available to guests.
What are some restaurants close to Hotel Astor Powered by LuxUrban?
Conveniently located restaurants include Birdcage Cafe, Strawberry Moon, and On Ocean 7 Cafe.
Are there opportunities to exercise at Hotel Astor Powered by LuxUrban?
Yes, guests have access to an outdoor pool during their stay.
Is Hotel Astor Powered by LuxUrban located near the city center?
Yes, it is 0.9 miles away from the center of Miami Beach.
Are any cleaning services offered at Hotel Astor Powered by LuxUrban?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hotel Astor Powered by LuxUrban?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Astor Powered by LuxUrban?
Many travelers enjoy visiting Freedom Tower at Miami Dade College (3.5 miles), The Fillmore Miami Beach at the Jackie Gleason Theater (0.8 miles), and Art Deco Historic District (0.2 miles).