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The Gates Hotel South Beach - a DoubleTree by Hilton

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2360 Collins Avenue, Miami Beach, FL 33139-1604
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (694)
Room & Suite (189)
Videos (1)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 12/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Gates Hotel South Beach - a DoubleTree by Hilton
Updated 12/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#55 of 241 hotels in Miami Beach
Location
Cleanliness
Service
Value
Travelers' Choice
Daily Resort Charge will be added to the room rate and includes: Guest internet access: hotel fitness center classes: beach chairs and towels: 2 hour bicycle rental: transportation to and from the beach via "tuk-tuk": 2 bottles of water daily: oversized games: local and toll-free calls. The Gates Hotel South Beach - a DoubleTree by Hilton, is an upscale hotel that was built in June 2015. This full-service hotel is located on famous Collins Avenue at 23rd Street in the heart of South Beach and is across the street from the Atlantic Ocean. Convenient to all that South Florida has to offer, the hotel is only steps from Lincoln Road, Ocean Drive and South Beach's best dining, shopping, nightlife and entertainment - as well as convenient to downtown. The hotel is also convenient to the Biscayne Bay Marketplace, Bal Harbour and the Design District.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Wifi
Pool / beach towels
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Safe
Iron
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Modern
Languages Spoken
English, Spanish
Hotel links
Special Offer:Price Match Guarantee
2435Reviews97Q+A100Room tips
Traveler rating
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Popular mentions
Lauren K wrote a review Dec 7
Tempe, Arizona8 contributions
We stayed here Thanksgiving Weekend as part of a wedding block. From check in to check out, the experience was extremely frustrating, made more so when no one seemed to really care when we tried to explain. 1) The valet -- we were splitting a car with my parents who were staying at a different hotel. I checked that we could valet the car only on certain days and not the whole stay. However, my husband tried to valet the car once and because it wasn't when we checked in, the valet argued with him for 15 minutes, insisting they could not valet the car. They finally took it, but never apologized. I complained and asked for clarity and was just told "we don't know who told you that, that is not the policy." Other times, when we tried to get our car, the time would far exceed what we were told (once we waited 30 minutes to pick up our car). 2) Our room -- at first our room seemed fine. However, one of the blinds was broken and wouldn't close all the way; the TV barely worked (god forbid you try to get the guide, that was NOT happening); and the phone was broken. 3) COVID -- no masks were required of guests at any time despite signs. Generally not worth it.
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Date of stay: November 2021
Value
Cleanliness
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Response from DavidCirincioneGM, General Manager at The Gates Hotel South Beach - a DoubleTree by Hilton
Responded yesterday
Thank you so much for choosing to stay at The Gates South Beach on your most recent trip, Lauren. We apologize for the service failures you experienced while staying with us. Providing the highest level of service for all our guests is of the utmost importance for us and we do not like to see when we fall short. We have shared and reviewed your feedback with our entire hotel and we can assure you this is not the norm of our property. We do hope when your travels bring you back to South Beach you choose to stay with us here at The Gates South Beach so we can provide you the service you are accustomed to.
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FML C wrote a review Aug 2021
6 contributions1 helpful vote
Hotel's Favorite
Stayed here for a long weekend with family and had a wonderful time. The rooms were small but roomy. I was afraid that the mattresses would be rock hard, but thankfully, VERY COMFORTABLE plus great pillows. We had two rooms with private balcony overlooking the pool. The only thing we missed having was a refrigerator. But, then again , we didn't inquire if they were available. The pool was a decent size with plenty of lounge chairs. They had some private cabanas that you could use if no one had them reserved. Nice DJ at the pool, only on weekends, but he leaves way too early. If the beach is your thing, the hotel has a spot reserved on the beach where you can get towels and chairs for free. Very nice touch!!! My advice is to cross the street, go behind the ONE hotel and get to the beach that way....nicer walk than Collins Ave. Staff was exceptional....thank you to Karina and Isaiah , from check in to check out and check in again after our flight had been canceled. Oh and they give you warm chocolate chip cookies at the desk anytime you ask. Shout out to Bob the bellman, who took care of us during check ins and check outs....and everything in between. The food was really good at the pool/bar area. We did have a bit of a wait, but the hotel was packed. A bit of advice to management....please keep the food and drink service at the pool area open a little later, it's so much more convenient. They do have an upscale restaurant near the front entrance, however, we never had the chance to go. Last but not least, we would like to thank the GM David, I swear that man lives there. He was present almost everywhere we went, day and night. Always with a smile and asking if there was anything he could do. Hey David, did you get those local maps to give visitors for the front desk? LOL
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Date of stay: July 2021
Rooms
Location
Service
Room Tip: Try for 4th floor rooms with the private balcony
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1 Helpful vote
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Response from GatesHotel_GM, General Manager at The Gates Hotel South Beach - a DoubleTree by Hilton
Responded Sep 7, 2021
Thank you for the excellent review! We're thrilled your time at The Gates Hotel was so amazing! We endeavor to go above and beyond to ensure our guests have a memorable experience. We're thrilled that you appreciated our super comfortable bedding, and that you felt so relaxed. It's also great to hear that you enjoyed our amenities, such as our pool with our awesome DJ. It's not surprising that our team, including David and Bob, took such wonderful care of you and made you feel so valued. They are important members of our team! We look forward to hosting you again soon for another fantastic experience! Have a beautiful day!
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Caleb R wrote a review Dec 5
1 contribution
Had a great time and the food and views were very nice. Christian did an excellent job providing good service to us while we were on the beach, making sure everyone in my group was taken care of!! Will come back again very soon.
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Date of stay: December 2021Trip type: Traveled with friends
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Response from DavidCirincioneGM, General Manager at The Gates Hotel South Beach - a DoubleTree by Hilton
Responded 2 days ago
Thank you for the excellent rating, calebr604! We're so glad that you've enjoyed your stay at The Gates Hotel South Beach so much. It's wonderful to know that your interactions with our staff have been so positive. We strive to provide each guest with exceptional service and we're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team. Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon. Have a beautiful day!
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Camper137880 wrote a review Dec 5
1 contribution
Wow! This hotel has it all. Clean and comfortable Rooms with a view of pool. Good drinks pool side. Entertainment while waiting on room. Convenient location to Lincoln road. Good South beach vibe without having to b down in the thick of things. Highly recommend and will stay again.
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Date of stay: December 2021Trip type: Traveled as a couple
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Response from DavidCirincioneGM, General Manager at The Gates Hotel South Beach - a DoubleTree by Hilton
Responded 2 days ago
Thank you for the kind words, Camper137880! It's excellent you enjoyed your time at The Gates Hotel South Beach! We pride ourselves in offering a clean and comfortable environment for all of our guests and your praise tells us we're succeeding. Thank you again for sharing your review with us! We can't wait to see you again soon for another amazing experience!
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exGerber wrote a review Dec 5
Memphis, Tennessee10 contributions12 helpful votes
Our room was not ready when we tried to check in around 1:30pm on Nov 29. At front desk's suggestion, hotel staff put 2 luggage and 1 backpack in storage while we ate quick lunch at pool bar. Around 40 minutes later we returned to front desk to retrieve our luggage and backpack. When we checked the contents of our bags, our iPAD was missing from the backpack. We reported our iPad missing immediately to front desk. The next day Nov. 30, we questioned ourselves if perhaps we might have mistakenly left the iPAD at home and decided to give the hotel the benefit of the doubt until we returned home to check our house. We returned home Dec. 4, and our iPAD is not at home. We are absolutely certain our iPAD was stolen by someone who had access to the hotel storage room while luggage and backpack were in hotel storage for those 40-50 minutes we were at pool bar eating lunch during Nov. 29 check-in. That was the ONLY time we did not have possession of the backpack. What should have been a great hotel stay was ruined. Don't stay here or let the hotel store any luggage for you unless you want to be robbed by the hotel!
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Date of stay: December 2021
Cleanliness
Service
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Response from DavidCirincioneGM, General Manager at The Gates Hotel South Beach - a DoubleTree by Hilton
Responded yesterday
Thank you for choosing to stay with us at the Gates South Beach. We are sorry to hear about your lost iPAD. We take safety and security of all our guests and their belongings very seriously at The Gates South Beach. When we learned of your misplaced iPAD, our team immediately checked the area of the hotel where luggage is securely stored and monitored. Unfortunately, there was nothing found. Our hotel and team have multiple security measures in place to ensure no item ever goes missing from our guests, especially while being handled by the hotel. We have the Lost and Found inquiry on file and will have our security team again reach out to you to follow up on the lost item. Thank you for making the Gates your home away from home while in South Beach.
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PRICE RANGE
$143 - $404 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Aloft South Beach Hotel
LOCATION
United StatesFloridaMiami BeachCity Center
NUMBER OF ROOMS
235
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Frequently Asked Questions about The Gates Hotel South Beach - a DoubleTree by Hilton
Which popular attractions are close to The Gates Hotel South Beach - a DoubleTree by Hilton?
Nearby attractions include Collins Park (0.2 miles), The Bass (0.2 miles), and Miami City Ballet (0.1 miles).
What are some of the property amenities at The Gates Hotel South Beach - a DoubleTree by Hilton?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Gates Hotel South Beach - a DoubleTree by Hilton?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Gates Hotel South Beach - a DoubleTree by Hilton?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Gates Hotel South Beach - a DoubleTree by Hilton?
Yes, valet parking is available to guests.
What are some restaurants close to The Gates Hotel South Beach - a DoubleTree by Hilton?
Conveniently located restaurants include Habitat, The 1 Rooftop, and Indomania.
Are there opportunities to exercise at The Gates Hotel South Beach - a DoubleTree by Hilton?
Yes, guests have access to a pool and a fitness center during their stay.
Is The Gates Hotel South Beach - a DoubleTree by Hilton located near the city center?
Yes, it is 0.6 miles away from the center of Miami Beach.
Are any cleaning services offered at The Gates Hotel South Beach - a DoubleTree by Hilton?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Gates Hotel South Beach - a DoubleTree by Hilton?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Gates Hotel South Beach - a DoubleTree by Hilton offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.