From the moment I stepped in the hotel was amazing. Both design and service, we were upgraded upon arrival. Very well looked after by all staff including a complimentary drink the first night in the saxony bar, a great club. The stay was for 4 nights and don’t have one thing to complain about. Raul Diaz of client services also sent a special present to our room as it was a special occasion and made the stay even better. Highly recommend it.
This is the best hotel in South Florida , the best description of a 5 star hotel in all areas . Thank you so much to the staff of faena , I had the best experience for my gf birthday. Petar and Sebastián the managers did above and beyond to help me with my request. I had a big surprise including restaurant reservations, room service and many more things not easy to accomplish but with the hotel help she had the best time for her birthday. Also Gloria in the spa super lovely and extremely helpful she made our time perfect in the spa facilities. Thank you so much again .
Hands down the definition of what a 5 star hotel should be. The service is unparalleled, the room was incredible and, while a little over the top for my personal taste, the decor was extremely luxurious. Hats off to Raul the reservations manager who not only made my reservation but also took care of my restaurant reservation at Pao (a must!) and Los Fuegos (my boyfriend's favorite!) He offered us to see the show but we were so full from dinner each night that we passed out rather happily. Next time for sure! He really made an impression on me and I will recommend that to all of my friends.
We visit Miami often but this was our first time staying at the Faena. It was amazing, the service was impeccable and everyone is so kind and friendly. The venue and beach are gorgeous, restaurants, and I had a French facial at the spa by Flo that was probably the best facial I’ve ever had. The hammam in the spa is lovely and peaceful, everyone here is beautiful, you should book a stay now :)
I stay in May with my girlfriends, celebrating one of them bachelorette party. We were having a blast at the Faena. We call guests services and José was such a sweetheart. Every silly request and question, he assist us with. He even got us reservations at Gitanos to celebrate. Thank you José, love the accent.
Love staying at the Faena, the service and attention is magnificent. By far one of my favorite restaurants is Pao by Paul Qui. We had a amazing experience at Pao. We came during the week after a long day of meeting and conventions. I call and José was able to get me a table for 5 at soon restaurant open. The atmosphere of the restaurant is welcoming. The service by Marcos and Samuel, the whole team was spectacular. Marcos was to describe each dish, you could taste it before even trying them. The food was out of this world, the flavors, textures, fragrant and spices. Our taste buds were so excited. I will definitely by back.
My wife and I were blown away by our recent stay at the Faena. I have stayed in five different 5 star hotels across the world since July 2021 and the experience at the Faena was the best by far. We found both the indoor and outdoor decor and ambiance of the hotel to be a wonderful mix of modern, classy, and welcoming and had an overall great vibe-all the makings of a great vacation spot. That said, what made this getaway so amazing was the hotel staff. From the moment we arrived we felt that we were VIP's. Walking through the lobby doors at 10:30am we were greeted by Petar and his smile which welcomed us throughout our stay. He brought us coffee as we checked in as well. This feeling was reinforced by Olivia, who was great as well and was very helpful throughout our stay. Every member of the staff made us feel like it was truly their pleasure to assist us and make our getaway so enjoyable. Kudos to management and HR, this was an amazing vacation and can't wait to return,…
During my stay at this phenomenal hotel, we encountered many guest and staff members. However Mr.Johnson stood out, he gave us great family friendly restaurant suggestions and family friendly places to visit. He made us feel welcomed and made planning our days effortless. I would definitely stay here again and we hope the jose will be around! See you next year!
I was down in Miami Beach for the week, I call the Faena hotel, so I could get a table for 5 at Los Fuegos. Jose from guest services assist me getting a table at los fuegos for that evening. We were greeted by Helena. Amazing food, excellent services all around. Love the atmosphere of the hotel and restaurant.
I am very happy with the service I received. The hotel was great and up to standards. Everyone was very professional. The most important person was Jose who took care of all of my requests. Everything was perfect and luxurious. I will be back soon.