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Metropole Apartments

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Metropole Apartments
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752 Reviews from our TripAdvisor Community

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Showing 616: English reviews
New York City, New York
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Third time visiting and their consistency is always there, from customer service to cleanliness. I've noticed they're in the middle of renovating since I got a room that has a new floor compared to the last room I had which had the appearance of a dirty floor which was not the case. Other than that, the friendliness of the hotel... More 

Helpful?
Thank Alva J
SBG_GuestRelations, Guest Relations Manager at Metropole Apartments, responded to this review

Sweet! Hey there Alva J and thank you for your fabulous kind words. We are so happy you are enjoying our gorgeous updates and renovations, woohoo! We are grateful for your feedback and loyalty to Metropole. We'll see you again real soon. Kind regards, Katrine More 

1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

This place was awesome! My only gripe is that the floors were filthy. But that was quickly taken care of by the cleaning staff. I will coming back to this place and recommending. It's a perfect location, the beach is a quick walk and if you need some beach equient there is a store on the way!

Helpful?
Thank R. e
SBG_GuestRelations, Guest Relations Manager at Metropole Apartments, responded to this review

Sweet! Greetings and good day, R. e! We are elated you chose Metropole for your South Beach accommodations! It's so nice to hear you loved all of our 5 star offerings. It was a true pleasure to host you here. We feel confident we'll see you again soon. Warm regards, Katrine More 

1 review
5 of 5 stars Reviewed 1 week ago

The accommodation was such a upgrade from the night before . My wife & I slept so well . The rooms were very nice. But I would like to acknowledge the employees who assisted in moving to new location & staff at Metropole. Fan for life. Check in date to Metropole was 7/9/16 . Thank Her again .

Helpful?
Thank Robert W
SBG_GuestRelations, Guest Relations Manager at Metropole Apartments, responded to this review

Woohoo, Robert W! We are so stoked you and your wife found us to be the perfect accommodation on South Beach. We thank you for mentioning the details that you loved. It was a true pleasure to host you both and we can't wait to have you back. All of my best, Katrine More 

Boston, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

Visited south beach last year and stayed here at the metropole and really enjoyed my visit. So decided to have that if it aint broke dont fix it mentality so booked 3 days here for the seond time. The staff is beyond friendly and helpful never experienced such a hospitable staff anywhere really. Especially in south beach. Had some friends... More 

Helpful?
Thank Moses L
SBG_GuestRelations, Guest Relations Manager at Metropole Apartments, responded to this review

Good day, Moses L and thank you! We are elated you enjoyed a perfect 5 star time with us. Thanks for mentioning all of the details you enjoyed. It was a true pleasure to host you here at Metropole and we hope you will come again soon. All of my best, Katrine More 

1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

If you like a half cleaned room upon arrival, having to flush the toilet twice no matter what, taking luke warm showers with moldy tile and house keeper's that won't ask you to leave so they can clean, but rather tell their boss "I tried to wake them" (witch was a lie) even tho it was after 4????? . On... More 

Helpful?
Thank Jamal W
Philadelphia, Pennsylvania
1 review
2 of 5 stars Reviewed 2 weeks ago

I want to start by stating that the front desk staff, especially Becky, were very polite, professional, and attempted to satisfy customer needs. That being said, the condition of the property made that a serious challenge. The front desk consists of a very petite, one person kiosk; having such a small area with only one person dedicated to checking in... More 

Review collected in partnership with this hotel

Helpful?
Thank jkease01
SBG_GuestRelations, Guest Relations Manager at Metropole Apartments, responded to this review

Greetings, jkease01! We thank you for sharing your honest feedback on Metropole. We are happy to hear Becky mentioned by name. It's a bummer to hear some aspects of your visit were less than the standard we aim for. We do thank you for sharing your thoughts, your opinion and the opinions of all of our guests help us to... More 

Springfield, Virginia
1 review
1 of 5 stars Reviewed 2 weeks ago

Rooms looked better online than in person. Very poor condition. Shower pressure was very low all during my stay. Rooms never felt like they were really clean. Moldy smell in the hallways. Hallways were very dark. Only one elevator which was very small. Did not get housekeeping service one day. The pool was not a pool. It was more the... More 

Review collected in partnership with this hotel

Helpful?
Thank jarred_abney
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

Definitely the place to stay when visiting Miami. The fact that its literally one street away from South beach makes it worth it. You get to enjoy the Ocean drive fun and get to sleep peacefully without the noise. Best of both worlds! Will definitely go back (3rd time)

Helpful?
Thank Adry V
SBG_GuestRelations, Guest Relations Manager at Metropole Apartments, responded to this review

Sweet! Hey there, Adry V! Thank you! We are glad you chose Metropole for your South Beach accommodations. It's great to receive your loyalty, we thank you for it. All of my best, Katrine More 

Bowie, Maryland
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

Recently stayed here this past weekend, Rooms were poorly lit, there was what appeared to be mold on the bathroom tiles, floors were uneven, dips on the carpet in the hallways, and in the room on the hardwood floor. This hotel needs to be renovated. Closet was a walk-in but the closet door was off the hinges. What appeared to... More 

Helpful?
Thank LaurenJ00
SBG_GuestRelations, Guest Relations Manager at Metropole Apartments, responded to this review

Hello LaurenJ100! It is sincerely disappointing you didn't love all of our fantastic offerings at Metropole. Our guests love our clean accommodations, friendly staff and gorgeous offerings. We thank you for sharing your opinion. Regards, Katrine More 

Washington DC, District of Columbia
1 review
1 of 5 stars Reviewed 4 weeks ago

Room Was Dirry!! Mold In Shower.. Sheets Dirty .. Plug Sparks.. Carpet Filthy. Room very very dark.. Floors uneven wood coming up. No door on shower water everywhere. Bugs I'm room. Very disgusting room. Pictures on website was Nothing like the room. Will never ever stay here ever again. The hotel takes no pride in there business or the cleanliness... More 

Review collected in partnership with this hotel

Helpful?
Thank L V
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Concierge
  • Multilingual Staff
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
The Metropole Hotel South Beach offers understated elegance and unparalleled service in an intimate, friendly, home-away from home atmosphere. While located in the heart of South Beach, The Metropole's inviting yet private courtyard setting and chic 1 and 2 bedroom suites manage to provide a decidedly residential feel ideal for those seeking calm, in the midst of the action. Production friendly rates available. IMPORTANT -- Credit card used for booking must be the same credit card presented for payment at check-in. The name on the credit card must match the name on the reservation and the card holder must be present along with a government-issued photo ID. Holiday and Special Events require a non-refundable prepayment 30 days prior to arrival. No early departures are allowed. Reservations are completely non-refundable within 30 days of arrival. Events include but are not limited to: New Years (12/26 to 1/3), Boat Show (2/12 to 2/16), Winter Music Conference & Ultra (3/15 to 3/31), Memorial Day (5/21 to 5/25) & Art Basel (12/3 to 12/9). A mandatory daily resort fee of $18.00 ... more   less 

Additional Information about Metropole Apartments

Address: 635 Collins Ave, Miami Beach, FL 33139-6249
Location: United States > Florida > Miami Beach
Price Range: $146 - $332 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Metropole Apartments 4*
Number of rooms: 42
Reservation Options:
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Also Known As:
Metropole Apartments Miami Beach
Metropole Apartments Hotel Miami Beach
Hotel Style:
#47 Business Hotel in Miami Beach
#51 Luxury Hotel in Miami Beach
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