Our first time staying at 1 Hotel, and I definitely wanted to try this particular property due to seeing pictures of their center pool. We stayed for 2 nights, the property does not look like much from the outside, but once you enter inside, it has a similar interior design and scent to the Edition Hotel on South Beach. We got upgraded to a room with a balcony facing the city, both the room and balcony are spacious and overall have a unique design, unlike other traditional hotels. The bed is situated on a platform with strip lights underneath, creating an illusion of a floating bed, while aesthetically it is pleasing, it does present itself as a potential hazard. The position of the shower head seems to be fixed, as well as not having the option to adjust the pressure, hence, it was not the most comfortable and convenient for me personally. Also, the handle of the shower door is the one with sharp edges, combined with the non-adjustable shower head, as well as the placement of the shower amenities, I banged myself on the head and arm a few times. Breakfast was nice, got a nice selection of food, my personal favorite was the build-your-own avocado toast station. The gym looks to be a full commercial gym, which is impressive, however, the Smith machines' placement is not great, they are tucked into a corner where access to them could be blocked due to classes, which was exactly what happened when me and my husband were there, and there was nothing that can be done about it besides waiting around for the class to finish. We also noticed there was surprisingly no adjustable bench for ab exercise. The best feature of this property is definitely the center pool on the 3rd floor. They have another rooftop pool which was under construction during our stay so we did not get to visit. This hotel does have more loungers compared to other hotels we've stayed at, which is good when it comes to busier times. It was also just a short walk away from the beach, which has nice beach chairs and umbrellas reserved for guests. The only downside to this is the 2 doors leading out to the pool area, the inside door opens away from you, but the outside door opens toward you for some odd reason, so if you were standing a bit close or you weren't expecting it, you could be caught by surprise or worse, get hurt. The highlight of our stay was the spa. My husband and I both booked a spa session and the therapist that I got assigned to, Maura, was simply wonderful. Her energy was calming, she was gentle, considerate, and very friendly. I added a facemask on top of my massage and she was very nice in terms of explaining the background of this mask brand afterward and also giving the mask to me for a second or even third use. The only thing we were a bit disappointed by, was during checkout. We were told initially during check-in that, check out time is usually at 11 am, which we think is a bit early by industry standards, we were given 12 noon at the end. On the day of checkout, we asked whether we are able to get an extra 10 - 15 mins so I could finish getting ready, their answer was a strict no, and said we would be charged extra if we went over. We managed to get downstairs without me getting ready, and was given a shower room by the gym for again a strict 30-minute use after checkout. When we were at the pool, we observed that the hotel was not full, and we spoke to a staff member who advised that the hotel was at 38% capacity. We understand that the hotel will require guests to adhere to their checkout time when they are at capacity, however, they were not. In addition, when we checked out, I asked again about their capacity, he mentioned they were not too busy and were at around 40% ish capacity but in reality, they were at 85%, which did not make any sense to me. Overall a very nice property and we had a pleasant stay, however, we would not quite rate this place 5 stars. …
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.