Beautiful hotel and delicious food. We stayed 4 days, the service was excellent, Brenda was very patient with us all the time at the pool, her service was on top. Definitely will come back! Highly recommend!
We wanted a quick and relaxing getaway for the weekend. We were blown away by everything from the moment we checked in until the second we checked out. The customer service is above and beyond on every level. They asked ME at check in if I needed a late check out to accommodate our departure time at the airport-this is unheard of by a hotel! Our room (a studio suite) was huge and impeccably maintained with more than enough towels, pillows, soap, lotion, etc. Room Service arrived at the time they estimated on the phone. Every restaurant had food that was amazing and conscious of my daughters celiac allergy at all times. The 4 pools all had super comfortable lounge chairs and there was never an issue trying to find an open chair every day. The spa was beautiful and relaxing, all 3 of us had de-stress massages that lived up to their description. This hotel wrote the book on how a hotel should be run on every level. We can't wait to return!…
i cannot stress enough how genuine and kind the beach staff was !! they went above and beyond to make sure we enjoyed our trip even in the bad weather. special shout-out to jeff, maholo, and sofia THANK YOU GUYS :)
The beach was an amazing experience! The hotel is beautiful but the staff is what really makes this property worth going to. The entire staff was very nice and they all seem to have a role in the culture of the hotel but the few that I had the pleasure of meeting and talking to were absolutely incredible. From the moment we walk outside we were given a warm welcome by Kailyn who I noticed shows a genuine sense of interest to everyone she talks to. Nick on the beach was very attentive and kind and made sure we had everything we needed and even went as far as cleaning up our area to make it that much more enjoyable. Michael was also very anticipatory by offering things I didn't even know i needed to make my day better. The overall beautiful aesthetic of the property combined with the great service truly makes this hotel worth going to. Thank you again for an amazing stay! -Gianni…
It’s a nice hotel with staff that care about your experience. However, the rooms lack lighting and my sheets had stains. I ended up falling and bashing my knee due to the poor lighting and not seeing an elevated step onto the beds.
My wife and I travel to Miami frequently from NYC for long weekends and have found a second home at the 1 Hotel. We’ve stayed at the property five times. We love everything about the property - the facilities (pools, spa, gym) are great, the rooms are great, the food is great, but it’s the service that makes this our favorite place in Miami. Every person you interact with (from check-in to check-out) goes out of their way to make sure you are having a great time. The concierge, Mickey, is the best in the business. He consistently has great dining recommendations and can get you a reservation anywhere. We travel frequently and I’ve never worked with a concierge as great as Mickey. Orlando (bartender at the main pool) and Pablo (server at the rooftop pool) also deserve a special shout-out for always going the extra mile. We had our first issue (after five stays) this trip - we had issues with our room. The hotel was packed and nothing could be done about switching rooms our first night given the hotel’s occupancy - we were told this would be figured out by the morning. Sure enough, by 10am the next day we were in a new room. Point being, even when things aren’t perfect (rare) the hotel will go out of their way to make things right. Thank you to everyone at the 1 Hotel for consistently making our trips so memorable and special. We are looking forward to our next trip.…
Fantastic overall experience. Smooth check in. Great safety features to get to room. Very well designed room and modern. Always nice to come to a very clean room. No issues with noise in the hallways. Restaurant was convenient at Habitat. Downstairs bar area and lounge portions were phenomenal. Comfy and open. Also absolutely loved the rooftop pool. Great vibe from staff and guests there.
The best hotel in Miami so far, for multiple things...location, service, drinks, food, vibes and concept is really cool and modern. Love what the place projects as the vibe, where you really want to disconnect for vacation OR for remote work. :) --- special props to Ricardo (my server) and Luis (the manager) at the sandbox area were amazing, they made me feel welcomed and very attentive. If you are around in the pool area please ask for Ricardo he will make sure you have a good time.
I came here with my girlfriend and this was the best experience I ever had in a hotel . As soon as we showed up, my server Erick greeted me with the best interaction and instantly felt welcomed here. When I say this was the best service I received in a long time in hotel-wise. My drinks were here real quick and my food was on point . This service by Erick was one of best I’ve had ever and would definitely come back just for this type of hospitality.12/10 experience
I have been wanting to stay at 1 south beach for a while now and it didn’t disappoint! The staff are so accommodating and very polite. The hotel does a great job of separate family areas with adult areas. Went to the family area pool on my last day and regret not going there first! Chez was our server and didn’t skip a beat! Luis Torres the manager there was amazing! And made me and my fiancé feel welcomed and gave us the VIP treatment! Will def come again!