I am familiar with the 1 Hotel brand in NYC. The hotels are fabulous there, and 1 Hotel on Miami Beach did not disappoint. It is an incredibly chic place. We had a king studio with a balcony facing the ocean. The room was very spacious with great ambient lighting. The bathroom is particularly appropriate for couples; the shower is "see through." Also, the hotel's commitment to sustainability is evident. For instance, they don't supply random personal bottles of shampoo or soap. They also provide "filtered water" through a faucet rather than provide bottled water. You also order room service through their app rather than a paper menu (I loved this - very efficient!). There are several restaurants and four pools on the complex. The gym is also massive! I can imagine these spaces get very crowded, but we did not experience that when we stayed Sunday through Tuesday. My only criticism is that check-in is a little chaotic and the room service/housekeeping missed a few details. I lost my room key and requested a new one. They delivered a new one but it did not work! Housekeeping also did not provide the form to request laundry service. None of these issues detracted from a wonderful stay.

From the time we were welcomed, we felt this was going to be an amazing trip! This was our first stay with 1 Hotel Miami and will not be the last. When we arrived at the property, Fonzie our bellman greeted us and made us feel at home. While being checked into the room the team used UV hand wands to disinfect our luggage upon entering the property. The security cameras checked everyone entering the building's temperature to create a safer environment. The room was beautiful, clean, and spacious! The minibar and goodies have anything you may need! They also stocked my favorite wine "J Vinardys"... One of the pools was under renovation(can't complain about that), but the Roof Top pool was open and ready to go! Considering the hotel had only been open for 2 days prior they did a great job! Domonick H. and was one of the most attentive and helpful servers you could ask for. Lunch by the pool was great and fresh. We had a fabulous breakfast at Habitat and expressos in the room where a nice start to the day. 1 Hotel has a courtesy Tesla Model X that will shuttle you around within 3 miles of the property. Alexenjro was an amazing guide around town and so friendly. Thankfully we had to stay another night due to the tropical storm canceling our flights, and the Hotel was very accommodating. I highly recommend the 1 hotel property and brand. I can not say anything negative about our stay! Thank you to the hotel and staff for making this a memoriable trip!

We just came back from a one week stay over NYE with my family. We reserved two rooms - one for us and another for our young children and sitter. Given this was a special family trip (not to mention very $$$$) I wanted to make sure all details were in order so I had emailed with concierge weeks in advance. Upon check in our rooms were on completely different floors despite me asking for adjoining rooms and ultimately had to wait hours before getting our room. Over the course of the week we were just underwhelmed by the service, quality of the rooms and overall experience. For example, service: 1) they ran out of water bottles at the check in desk (they were “ordering more” but hadn’t arrived yet). It’s not like I was asking for a warm towel greeting or a welcome drink, just a small bottle of water. 2) we had to call 2 times to have trays of food removed from the room and it was finally taken out the next day. 3) be careful when ordering anything at the beach, it will take no leas than 40 mins to get food or drinks. It’s painful. Re: Quality of the rooms: while they’ve done a really nice job with the renovation from the Gansevoort, the quality of the finishes is not reflective of a $1000+ per night hotel during peak season. There was always a smell of wet dog coming from parts of the room, the balcony and the outdoor furniture had stains all over it, there’s virtually no drawers which makes unpacking not ideal. Re: overall experience. The elevator situation is atrocious - I felt I was constantly waiting for the elevator during my stay. The wooden key cards that operate the elevators also need a MAJOR revamping - they’re ineffective and add to the delay. Finally, I just found the whole process of going to the beach not pleasant. It’s too far away, there’s no bathrooms unless you climb 3 flights of stairs and walk 100 feet which with 2 young children is a painful process. Finally, I felt nickel and dimed for everything. No complimentary CCOF fee in the morning, no complimentary water at turndown, etc. I was looking forward to an amazing week and while we will always go back to Miami we will likely choose the W or Edition for our next stay.