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Hotel Croydon

Booking.com$148*
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05/07/2017 05/08/2017
1 room 2 adults 0 children
$284*
$148*
$221*
$284*
$148*
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Hotel Croydon
Hotel Croydon
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1,774 Reviews from our TripAdvisor Community

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Showing 1,383: English reviews
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Reviewed 2 days ago NEW

lovely hotel, great food, great rooms, great view, great everything, all but the fact that they stole 200$ from me, since my credit card was not approved for the deposit they made me leave a 200$ cash deposit that would later be mailed to me, I have waited two months and called there countless times, they always have an excuse....

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Helpful?
1Thank Diogo M
SBG_GM, General Manager at Hotel Croydon, responded to this review

Mr. Diogo M, I am the Hotel General manager for Croydon and I receive all emails in regards of praises and complaints for our hotel operation. I am also in charge of processing all cash deposits going back to our guests when a cash deposit is made and must be returned via check- My direct email is roberto.hermosilla@southbeachgroup.com and the...

Reviewed 2 days ago NEWvia mobile

We recommend this Beautiful Hotel to everyone. Lazaro Castillo was the 1st face we saw. Very friendly and helpful. He smiled and greeted us every single time he saw us coming and going. The manager Roberto Hermosilla was a God sent Angel. He recommended sites and places to tour in Miami. With his advice and Map Quest; we had an...

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Helpful?
Thank John P
SBG_GM, General Manager at Hotel Croydon, responded to this review

Hello John P, Thank you kindly for that awesome 5 star review. We really work hard in making sure you have a great time with us. We love you both to come back. Please tell your friends. I gave you my business card. Please contact me if I can be of any assistance. It was a pleasure having you with...

Scottsdale, Arizona
Reviewed 3 days ago NEW

I booked this stay the day prior and not only did i get an amazing deal but they gave me an amazing room! I expected to be by the ice machine (loud) but instead i got a lovely corner room and the amenities were exceptional.. The bellman Jesus was lovely and saved me when I could not reach the valet...

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Helpful?
Thank lkrocks
Los Angeles, California
Reviewed 3 days ago NEW

I enjoyed my stay at this hotel, It has friendly staff, a decent pool, and a great bar! The bartenders made the runch they had there very enjoyable. At the rooftop you can see Miami Beach and they have complimentary water and lounge chairs for your use.

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Helpful?
Thank ijessemi
SBG_GM, General Manager at Hotel Croydon, responded to this review

Hello ijessemi Thank you for taking the time to review our hotel. We are happy to know you found our small heated pool descent and our staff friendly. Our bartenders rock!!! We are here to make sure your stay with us is awesome. Please come back again. We will work harder to earn a higher rate. Regards, Rob Hermosilla GM

Raleigh, North Carolina
Reviewed 3 days ago NEW

It is perfect for those wanting to enjoy Miami Beach without the extra parties and noise. The beach is 10 steps from the door and enough eateries and things at your reach. The staff is nice and helpful. The accounting handles refunding deposits quickly. I came with my 13 year old but will certainly be back with my husband. We...

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Helpful?
Thank alassiter15
SBG_GM, General Manager at Hotel Croydon, responded to this review

Hello alassiter15, Thank yo kindly for that awesome 5 star review. We work hard to make sure you have a great time with us. I will share with my staff and let them know our efforts were appreciated and noticed. Please come back and stay with us again. Here is my email address roberto.hermosilla@southbeachgroup.com if I can be of any...

Columbia, Maryland
Reviewed 6 days ago NEW

The GOOD: Hotel Croydon was a great hotel for our brief stay in Miami. The staff was friendly, and the restaurant food was very good. I had the chorizo egg scramble for breakfast with black tea and it was DELICIOUS. I enjoyed the heated pool too. Nice, clean towels and lounge chairs was a plus. The bed was soooo comfortable....

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Helpful?
Thank BRLank15
SBG_GM, General Manager at Hotel Croydon, responded to this review

Hello BRLank15, Thank you for giving us a kind 4 star rating despite our hickup. We are very happy to know you found our property nice and you enjoyed the hotel and the Tavern. yes indeed - our beds are super comfy and our food yummy. We are so sorry for the mistake done by one of the front desk...

Reviewed 6 days ago NEWvia mobile

Upon arrival they swiped my card twice. They stated the first one didn't go through. Well guess what, I was charged twice the amount for my stay. This was in Dec and here it is April and the still have not resolved it after a dozen calls and messages left for the manager. I call this theft.

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Helpful?
1Thank Greg M
SBG_GM, General Manager at Hotel Croydon, responded to this review

Hello Greg M, We are sorry about your experience. When checking into the hotel the cc is always swiped twice - Once if there is a pending balance and second time to run the $100 security hold for incidentals. I would like to assure you we run a descent hotel and we do not take advantage of our guests. We...

South Barrington, Illinois
Reviewed 1 week ago

Wow this hotel was awful !!! The room was dirty , service horrible and it took one time an hour to get my car. The pool and facilities are sub par . The amenities are as well . Little things make a difference such as no tissue paper in the rooms. The pillows were very uncomfortable. Guest have absolutely no...

Review collected in partnership with this hotel
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Helpful?
Thank mfbfla
SBG_GM, General Manager at Hotel Croydon, responded to this review

Hello mfbfla, We are sorry to read you did not have a good experience with us. We work hard to accommodate and make our guests happy we are sorry we did not live up to your standards. Our note in the restrooms are just simply reminders of certain rules and regulations to prevent an accident. For example. "No candles to...

Reviewed 1 week ago

I want to take a moment and thank Roberto Hermosilla for his amazing service and love while we stayed at Hotel Croydon. He and his staff are so welcoming and helpful. The food at the restaurant was great. We ate the first night there and loved the mexican corn, the filet mignon and my friend who is a vegetarian had...

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Helpful?
Thank Juan D
SBG_GM, General Manager at Hotel Croydon, responded to this review

Hello Juan D, Thank you kindly for your awesome review. We are so happy you enjoyed your stay and the Tavern as well. We work hard at the Hotel and Tavern to make our guests happy. We are delighted to read our efforts are noticed and appreciated. Please come back and stay with us again. I will make sure my...

Santiago, Chile
Reviewed 1 week ago

This is our third time at the Croydon, we didn't even look for others. We like the location a lot, it's off South Beach so it's not noisy, across the street from the beach, has a great little swimming pool and a gorgeous rooftop. Really really adorable staff! Our room was large and the bed was fluffy, I really love...

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Helpful?
Thank CarolinaAkel
SBG_GM, General Manager at Hotel Croydon, responded to this review

Hello CarolinaAkel, WE are so happy to read you had an awesome time with us. It is great to see familiar faces coming back to stay with us over and over. We love our guests and we work hard to make sure all of their needs are met. Please come back and stay with us again. I can be reached...

Questions? Get answers from hotel staff and past guests. Ask a question

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05/07/2017 05/08/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
The Tavern at Hotel Croydon
The Tavern at Hotel Croydon
Cuisines: American, Bar
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service
Official Description (provided by the hotel)
A fully-renovated boutique hotel located steps away from the ocean. The 7-story luxury Hotel Croydon dazzles with 103 guest rooms including a sprawling Penthouse with ocean views, meeting room and banquet space, a gym, an outdoor pool, a spa, an on-site restaurant and bar, and a rooftop sun deck with 360 degree views of the ocean and Miami. IMPORTANT -- Credit card used for booking must be the same credit card presented for payment at check-in. The name on the credit card must match the name on the reservation and the card holder must be present along with a government-issued photo ID. Holiday and Special Events require a non-refundable prepayment 30 days prior to arrival. No early departures are allowed. Reservations are completely non-refundable within 30 days of arrival. Events include but are not limited to: New Years (12/26 to 1/3), Boat Show (2/12 to 2/16), Winter Music Conference & Ultra (3/15 to 3/31), Memorial Day (5/21 to 5/25) & Art Basel (12/3 to 12/9). A mandatory daily resort fee of $20.00 plus tax ... more   less 

Additional Information about Hotel Croydon

Address: 3720 Collins Ave, Miami Beach, FL 33140-4080
Location: United States > Florida > Miami Beach
Price Range: $145 - $313 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Croydon 4*
Number of rooms: 103
Reservation Options:
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Hotel Style:
#22 Spa Hotel in Miami Beach
#33 Luxury Hotel in Miami Beach
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Croydon staff and other travelers.
55 questions
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Goes, The Netherlands
Los Angeles, California
Brooklyn, New York
20 days ago

See all questions (55)

Questions? Get answers from Hotel Croydon staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“treat your cusotmer with honest care, stop conning them into stealing 200$”
, 2 days ago | Read review
“No fridge but the fridge with drinks that you can grab and be billed for. No microwave to reheat food. ”
alassiter15, 3 days ago | Read review
“The elevator is very loud so stay on the other side”
mfbfla, 1 week ago | Read review
“The view of the pool was nice. You'd think it would have been noisy but it wasnt.”
Q4358YLjuand, 1 week ago | Read review
“The room was nice! Bed was comfy!”
dnaich, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Booking.com
$148* /night
View Deal
Expedia.com$221
TripAdvisor$148
HotelQuickly$284
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*Disclaimer
Prices are for 1 room, 2 adults
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