Had a few mishaps but staff and Managment went above and beyond to satisfy us and make us happy. This hotel is grade A with customer service, very nice and trendy but still a classy hotel in Miami Beach. Everything was beautiful, and the staff was extra wonderful. Any issues we had were quickly resolved and we appreciate that. We were traveling with our 8 month old so we really don’t want to worry about constantly calling for things like crib, baby bath, etc, etc, but whatever we asked for it was handled. Overall great stay, minor hiccups, but great staff and great hotel! Will definitely be back!
I was skeptical when my husband booked this stay. It was a bit pricey and I didn’t know anyone who had stayed here. From the time we arrived, the experience was luxurious. Our room which may have been one of their most basic ones was amazing. No real view but it didn’t matter. The decor was beautiful and had a very sexy sleek look. Not one thing was out of place, nicked or faded. The bar was great. Drinks were delicious and the bartender was attentive without being intrusive. Perfection. We only had breakfast at the hotel and I would actually come back just for it. It was great. Service even better. It was pretty slow when we visited so the pool area was a bit empty. Can’t say what it’s like at a busy time. The pool area experience was luxurious as well with water spray and cool towels. Can’t say enough. It’s worth the money.…
My girlfriend and I stayed at the Setai before leaving for a cruise. The staff was incredible. Always extremely attentive and very personable. It felt like we were the most important people staying at the hotel. The Sunday buffet was incredible. All the food I could want. Our room overlooked the ocean as well as some of South Beach. The room was extremely clean and the staff has even gone as far as to leave a bottle of champagne for us since we were celebrating my girlfriend getting into medical school. If I have the opportunity to stay at this hotel again, I will absolutely take it.
From the moment we entered the hotel until the time we left, it was an amazing experience. Britta welcomed us with tea upon our arrival .. she showed us the room and explained how things worked (from the shades to the tv). She was wonderful . The room was excellent with a great view . The service was top notch . The staff catered to us as if we were VIP’s. The food was very creative and was absolutely wonderful. There was a wonderful acrobatic show in the Jaya restaurant that was an added bonus . We brought our pet and they always brought him water . We were celebrating our anniversary and we could not have had a better time anywhere. In fact my wife wants to go back for her birthday in September .. we highly recommend this hotel and look forward to returning ….
Fantastic room, spa, pool, beach access, and restaurants. All with a great South Beach location. High end service throughout our stay. Great beach and city views from balconies. The hotel shuttle was a nice touch - to/from airport and locations around Miami Beach.
The Setai does not disappoint in any regard. The accommodations, the entire staff, dining options and quality of meals, and ambiance elevated our stay to receive outstanding ratings. Our experience was beyond compare...simply superb. Definitely a destination for any occasion, but especially for special celebrations.
I have stayed many times at The Setai. However I had not been there since 2019. Returning this June was amazing. The service and food at the hotel has always been outstanding. However it is better than ever! The dinner show is so much fun. Dining in the evening at the Ocean Grill features a great Mediterranean menu with a beautiful view of the ocean. It is not the typical "South Beach" rowdy hotel, however there is always terrific people watching.
This was my third time visiting the Setai has usual from the time you walk in the front door till the time you leave Everyone is outstanding A beautiful resort that I highly recommend the 3 pools are so relaxing and the food is great
Wonderful stay at The Setai! My family really enjoyed our first stay at the Setai and cannot wait to return. The service is impeccable, staff are extremely friendly, food & entertainment at Jaya is amazing, and the beach is wonderful. From check-in to departure it was a wonderful experience. We stayed in a 2 bedroom ocean view suite and the room was beautiful, very spacious, and we were pleasantly surprised it has a full kitchen! We loved that they offered us free beverages and as an Expedia Gold member we received free valet parking, breakfast, and late checkout. All played a part in making our stay even more enjoyable. Their room service is amazing, as well as house keeping. We’ve stayed at many fine hotels before and The Setai definitely stood out as one of the best. We will definitely be back!!…
My husband and I were looking for a luxury stay in Miami, that had a nice size room, dining options, and on the water. My husband has stayed at the Setai and recommended the ocean suites. It was the best decisions. The suite was amazing. The complimentary drinks in the room were so convenient. The dining options were amazing. The concierge set up our pick up and drop off from Miami international airport so we didn’t have to worry about that. We did utilize the house car for a nearby dining reservation and it was pleasant as well. You can tell that everyone has been trained and share the same understanding of customer service. There was not one employee that was rude or gave us a bad vibe. We also did the couples love retreat at the spa and the service was spectacular. 10/10 recommend!!!!…