Stayed here for a few days. Had a great time, the hotel is pretty & clean. There's a nice smell as soon as you walkin in the lobby. We stayed in a room with double beds, 2 bathrooms and small living room area with a wrap around balcony. The view was great. The main pool area although small was a good time. The cabanas go quickly. The 2nd pool on the upper floor was always freezing. The beach was full of seaweed but we were able to sit in the chairs and catch some sun. The front desk staff were always nice and friendly.
5th time staying at this location over the last 4 years. Love the north South Beach location. Beach is amazing. Comfortable chairs free and umbrellas small fee. Beach crew was great each day. Service available for food and drinks at pool and beach. Beautiful lobby with great smells. Older rooms, decorated okay not great. Staff very friendly and accommodating.
While the accommodations and locations are great, I’m still waiting on follow-up from an envelope I left in my room. The property is quaint the pool is a nice size and the hot tub is perfect. Bar & restaurant quality is good as well.
Only stayed for 3 night but had to change our room because of noisy bed, it was so bad we had to put mattress on the floor, spoke to staff and after a few hours we did get moved , not the sort of quality I would expect from the Hilton AC isn’t the best either and you also have to ask for your room to be cleaned.
Light in the bathroom was burnt out. Found sticky residue on sheets. AC didn’t cool room down had to sleep in 74 degree room temperatures even thought AC was set at 65. Slow service requesting towels - wouldn’t even provide what was asked. Bell hop never came up as requested for checkout. Small rooms. Too much money for the value received. This was not Hilton quality. It felt dirty.
I was really looking forward to my stay here I thought great three days right on the beach . I checked in on the app i’ve picked my room when I got there there was no welcome as a diamond member and they changed my room to one overlooking A construction site with noise that went on till after 11 pm every night I recorded it it was so unbelievable dirty dusty balconies you could not sit out there for the noise and all the dust and at $400 a night what a liberty I call down to complain they was not interested The service in the restaurant is non-existent but they still charge you 20% they put it onto your check why should they care when they are getting their 20% regardless of what kind of service they give you The manager of this hotel should be fired . $45 a night to valet park and they expect $10 each time they move your car I would never stay here again and I would not recommend my worst enemy to stay in this place but as far as the rooms go it’s kind of like choosing your seat on an a aeroplane 3D and to find when you check in they have moved you to 40F never again and I do not recommend this place it’s a building site dirty dusty no customer service Hilton should be ashamed of themselves…
Horrible service. This place is a scam. At a 360 dollar rate,a day, they do not provide room cleaning unless requested and paid separately. They do not do the beds or change the towels , and has a terrible customer service. You are better off going to a Motel 8. This place is a zoo.
We only stayed one night, but the visit was very pleasant. Comfortable room with ocean view and warm breezes. Staff was very accommodating and valet service was excellent. Although there is no self parking, and valet parking is $45 a night, it is probably safer to do this. Beautiful pool area and the beach is just steps away.
I got a Cabana through Resort Pass & was beyond disappointed. Pool area is much smaller than pictured. Beach area dirty. Valet staff was HORRIBLE - took over an hour to get my car. For $250?! Na. This hotel is ghetto and an embarrassment to the Hilton name. Do not come here.
I loved staying at this hotel. We arrived and wee immediately greeted by the most gracious valet staff. Upon checking in we were assisted by Brian who offered his help throughout our entire stay. Brian was courteous, informative and extremely helpful. Our room had a gorgeous view. I would recommend this hotel to anyone looking for a great Miami Beach hotel. And thank you for everything Brian!