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Ocean Surf Blue

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Ocean Surf Blue
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384 Reviews from our TripAdvisor Community

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There are newer reviews for Ocean Surf Blue
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Showing 184: English reviews
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 18, 2016

If you are trying to save some money in Miami Beach, it's not worth it! Hotel is very run down and smells very moldy. Customer service here is very bad. Safe was rusted and didn't work, blinds were broken TV had like 6 channels and the walls where extremely dirty. They don't even haven ice machine! What?!?! Even a motel... More 

Helpful?
1 Thank jla0004
Guillermo O, General Manager at Ocean Surf Blue, responded to this review

Dear jla0004, thank you for taking your time to share your feedback, we value the opinion from our guest. Please accept our apologies for the discrepancies and the bad customer service you have experienced during your stay. Your feedback is being shared with our team and will be used for service improvements. In the near future the hotel will be... More 

Windsor, Canada
Level Contributor
548 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 197 helpful votes
Reviewed March 16, 2016

No good. unsavoury people in this hotel. Dirty rooms. poor location in Miami beach. I would not recommend. Questionable activities going on in this hotel. Felt unsafe and left to spend 14 hours at the airport for a flight

Helpful?
Thank arnold s
Guillermo O, General Manager at Ocean Surf Blue, responded to this review

Dear arnold s, Thank you for sharing your experience with us.We are very sorry your stay was unsatisfactory. Your feedback is being shared and will be used for service improvement. The hotel will be going under renovation in the near future and we hope we can welcome you back. Regards. More 

Travelers are raving about these Miami Beach hotels

Columbia, South Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 7, 2016 via mobile

This hotel was very disappointed. I wouldn't let my dog stay in this hotel. The room is tiny. No ice machine, no iron. The furniture is very old ,carpet is dirty etc. This hotel need to be torning down. I came over 700 miles to celebrate my birthday for this ****.

Helpful?
1 Thank Catherine S
Guillermo O, General Manager at Ocean Surf Blue, responded to this review

Dear Catherine S,Thank you for taking your time to share your feedback. We are truly sorry to hear that you found the hotel disappointing and that the size of the room was tiny. The hotel is under new management and we are in the process of making improvements and upgrading our amenities, we hope to have another opportunity to exceed... More 

Fortaleza, CE
1 review
Reviewed March 5, 2016

Worst hotel ever. First, Bedroom is pretty dusty and old. Second and most important, costumer service is the WORST I have EVER seen in my life. If you need anything, they just won't help you. Run far from that hotel.

Helpful?
Thank dacostajs
Guillermo O, General Manager at Ocean Surf Blue, responded to this review

Dear dacostajs, Thank you for taking the time to write and post your review, we value all feedback from our guest. Please accept our apologies for the discrepancies you have experienced during your stay. Your feedback is being shared and will be used for service improvements. In the near future the hotel will be renovated and I hope you will... More 

Miami Beach, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 2, 2016

terrible I wanted to watch the grammys on tv and the local channel was not on the tv there was only six channels working and six explaining how dish network works i asked at the reception desk if someone could get the channel one guy came but did not know how to get the channel.Also the first room they assigned... More 

Helpful?
1 Thank liambrady2000
Guillermo O, General Manager at Ocean Surf Blue, responded to this review

Dear liambrady2000, Thank for taking the time to write a review about your stay. Please accept our apologies for the discrepancies you have experienced during your stay with us. The hotel will be going under renovations in the near future and hope we can welcome you back as our guest when this is complete. Thank you, More 

Ottawa, Ontario, Canada
Level Contributor
4 reviews
3 hotel reviews
Reviewed February 20, 2016

My brother-in-law and his girlfriend booked this room through Hotwire. After reading the reviews, we ventured out with them to provide moral support and to witness firsthand the catastrophe that is the Ocean Surf Blue. I have never been in such a dirty hotel in all my life. The smell was putrid (it literally left a bad taste in your... More 

Helpful?
Thank kirabergs
Guillermo O, General Manager at Ocean Surf Blue, responded to this review

Dear kirabergs, Thank you for taking the time to provide a feedback, we appreciate it. We are very sorry about your overall experience with our hotel and we are glad to hear that our front desk agent was able to take care of you. Our hotel will be going into renovations in the near future and we hope to have... More 

San Francisco, California
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 6, 2016

I am not a picky person and normally not brother by stuffs like slow elevator or spotty wifi. This is not the case. The building next door to the main hotel, where I stayed, is severally water damaged. The whole building reek of mildew and mold and it is even worst inside the rooms. The first room I got, the... More 

Helpful?
Thank Bluesky9962
Guillermo O, General Manager at Ocean Surf Blue, responded to this review

Thank you Bluesky9962 for taking the time to write review. It is unfortunate to hear that your stay was less than expected and I am sorry and understand your frustration. Properties are under new management and we are in the process of making improvements. Thank you. More 

Level Contributor
1 review
Reviewed January 5, 2016

They charged my credit card twice and I have never got the money back....plus they had to change my room 4 times :D First one didn´t have a shower (that would work) in second one there was a broken safe. I could not open the third one and last one smells like a public toilet. DO NOT GO THERE!

Helpful?
Thank Daniel S
Guillermo O, General Manager at Ocean Surf Blue, responded to this review

Dear Daniel S, thank you for taking your time to share your experience. I understand that you did not find your stay to be pleasurable. I would like to discuss the experience with you further, please feel free to contact me at your earliest convenience to my email address GOrtega@trusthospitality.com. I hope to hear from you soon. Regards More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 5, 2015 via mobile

If you need to use the internet, find another place. The rooms are ok for a two stars hotel. Neighborhood a little bit weird. About 6 miles from the Ocean Drive but very close to the beach. There is no parking at the hotel but on the street is $1 per hour (free from 6pm until 8am).

Helpful?
1 Thank Bruno S
Guillermo O, General Manager at Ocean Surf Blue, responded to this review

Dear Bruno S, thank you for taking your time to write review about your stay. We are under new management and looking to make improvements to our hotel and its amenities. We hope to see you in the near future. Regards More 

London, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 28, 2015

Last minute cheap deal, with no major expectations as was advertised as 2 star. Room was indeed scruffy with a few cracks, a broken blind and damaged door lock, but bed was fine with no unwelcome extra occupants and no odours. Aircon worked but made a racket. I agree extra daily charge for non-working wi-fi, a room safe and rusty... More 

Helpful?
Thank Stephen J
Guillermo O, General Manager at Ocean Surf Blue, responded to this review

Thank you Stephen J for visiting us and for taking the time to write a review. We are under new management and are looking to improve hotel land it's amenities. Your feedback will be shared with all departments and will be used for service improvement. Regards More 

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Amenities

Highlights
  • Beachfront
About the property
  • Beachfront

Additional Information about Ocean Surf Blue

Address: 7436 Ocean Ter, Miami Beach, FL 33141-2774
Location: United States > Florida > Miami Beach
Price Range: $67 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Ocean Surf Blue 2*
Number of rooms: 40
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Questions & Answers

Here's what travelers have asked, with answers from Ocean Surf Blue staff and other travelers.
8 questions
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Questions? Get answers from Ocean Surf Blue staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“there is no good room. Just pay a little more and you can find something decent.”
 of 5 bubbles dacostajs, Mar 5, 2016 | Read review
“it is not possible”
 of 5 bubbles liambrady2000, Mar 2, 2016 | Read review
“Do not book here!”
 of 5 bubbles kirabergs, Feb 20, 2016 | Read review
“View the room first if at all possible! The lift was very slow and antique so upper floors may not be for those with mobility issues.”
 of 5 bubbles 857stephenj, Nov 28, 2015 | Read review
“Beware. sometimes you get less than you pay for even when what you paid is fairly small.”
 of 5 bubbles meandsue, Oct 26, 2015 | Read review
5 of 5
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