Great hotel close to tge beach and all amenities .Tge staff were extremely friendly and helpful. Breakfast was a little pricy but well worth it. The hotel has chairs towels and umbrellas on the beach less than 5 minute walk from the hotel. The hotel roof top pool was a bonus,
At first I was surprised and impressed until the toilet stopped flushing and had to wait two hours for someone to fix it. Not only did the toilet not work when I tried to call the front desk to inform them the phone didn't work!!! I thought I would receive some type of compensation but I haven't gotten anything!!!!!
My husband and I stayed at The Boulan March 6th thru March 9th. I booked the hotel directly through The Boulon website, I even did the prepay option for our stay. We booked a Jr. suite king with terrace. Upon check in, we were taken to a room without a terrace. I went down to the front desk and said the room wasn't what I had booked. The woman at the desk said they were giving us an upgrade, however we wanted the terrace as shown on their website's photos. The supposedly upgraded room they initially gave us certainly didn't appear to be any nicer than what we had booked, and again with no terrace. At that point the manager came out and she and the front desk woman seemed to be searching for a room with terrace. Apparently they only had one left, and we then went to that room. The room was awful! It had a tiny balcony, a dirty and stained sectional couch, and it was just a run down looking room. I went back to the front desk and was told there were no other rooms available for us to move to, but that we could possibly move for our last two nights. I expressed my complete displeasure and left it at that as we had to be at a dinner. The next day we heard nothing from the front desk about changing rooms. Knowing how upset we were, I would have expected the staff to reach out and accommodate us, sadly that never happened. In fact, the front desk staff, with the exception of one nice male staff member I hadn't seen at check in, never even greeted us as we came in and out of the hotel. We travel a lot, and I have to say this was an extremely disappointing hotel. The pictures online all made the place seem lovely, that was definitely not the case. The room amenities were very mediocre, the bath towels were tiny, thin, and one of ours even had a hole in it. I will say that the bed was comfortable and the hotel was in a good location, but that's about the only positive thing I can say. If you're looking for a place that is clean, well equipped, and has wonderful guest services then this is not the place you'd want to stay. I was very disappointed…
Just stayed for a few nights for business for an event at Miami convention center. Not a great place. Run down place. Inexperienced people running the place. The mgr is awol and no adult supervision dealing with patrons issues. Never again spent 1k for two nights. Terrible run down motel complex feel. Air conditioning issues. Rooms need work. Overall pretty ruined down place to stay.. stay away .
I booked the three bedroom penthouse and when I arrived, I was treated very poorly by front desk staff. The room was booked directly on their website and I was unable to mark how many occupants at that time, so it automatically selected 2 for me. The room states it sleeps 6 so I wasn't worried about it. The front desk staff charged me $100 for each extra occupant saying I did not properly say how many were staying in the room. We had 4 adults and 2 kids with us. The staff was unwilling to hear me out and sent me away with no early check in option. I checked back at 2 to see if I could check in yet and they said not yet. I went back at 345 and it was a new staff member and she was even more rude to me. She said the room wasn't ready and I heard the bell man tell her it was and that he brought our luggage up and she told him at 4 she would let me have it. This was the worst service I have ever had; if the room is ready, why would they not accommodate me?! Both staff member's were annoyed of me and I didn't event do anything, but try and check in. I waited until 4 and then she just passed me the key in disgust with no explanation or greeting about the hotel. I had to ask her where to go and what was included etc. This was crazy to me since we reserved the nicest room in the hotel and were treated terribly. People paying for penthouses desire luxury and serenity and this was not the case at this hotel. The front door to the penthouses need to be painted. It looks very old and beat up. The room itself was nice and spacious. We loved the balcony views and beds were comfortable. We could not take hot showers due to the limited hot water. Both days we were there the hot water ran out very quickly making it impossible for everyone to have a warm/hot shower. There is no way you can use the large tub unless you want it cold. The location to the beach is about a block and very close. You have to pay for umbrellas, but two towels and two chairs are included. All of the hotels nearby have "private access" to the beach so don't think this is special. Anyone can stay and sale things in this area. The walk to Ocean Blv is about 25 min, but there is plenty of shopping and restaurants nearby. The pool was nice, the water is kept VERY warm. Good luck... I say go somewhere closer to Oceans for the price and be treated better.…
I Came to this hotel for the first time and I absolutely love the amazing experience they gave me room was amazing service was beautiful every time I come to Miami I'm going to always come here love it
This hotel is disappointing on every level. The hotel and rooms are terribly maintained and flatly dirty. Others complained in front of me as well. Thus, not just 1 bad room. The furniture is broken and filthy. In fact, the furniture is made of chairs that do not even match. The bathroom door does not even work. The room next to ours flooded. It is so discusting. Feels like a hooker invested drug den. Only 1 elevator works and it smells like vomit. And the elevator door closed on my wife’s arm, because it barely works. The smell on our floor was awful at all times. DO NOT STAY HERE.
Hotel is in a perfect location. Beach access is great. The pool is perfect and not overcrowded. All staff was friendly and helpful. The food and drink was great. The room was nice (two bedroom suite) and overall felt it was a great value!
Some helpful tips/things that aren’t said in the overview that we had to find out ourselves. The pictures is what grabbed us, little did we know that practically everything you see costs money - including the space on the beach, the rooftop striped beds. We were disappointed we were offered 1 free bottle of 500ml water per guest then found out $7.50USD EACH was billed. The striped shaded beds in pictures are not available to use, you have to spend $50 minimum in alcohol to use them, which is pretty pathetic especially when there was only 5 people total up there and we could each have one to ourselves. The next disappointment - which is the highlight of going to Miami, the beach. Prepare to face each other like a puzzle and no view of the ocean unless you want to spend $110USD PER DAY to face the ocean and there is only 4 spots when you can fit at least 15-20 chairs. The staff were rude at the beach desk where you receive a chair/towels (not reception, reception was friendly and accommodating). We were waiting for towels and chairs only the two of us when another guest came with another staff member already being assisted and they both left to get them towels and chairs and completely ignored us when we were standing there before they came. They were totally careless and not accommodating at all. My wife asked for a shaded umbrella and we were told “No it’s too windy” when every single Hotel had umbrellas up at the same time. The main hand sanitizers were not working and 1 out of 2 elevators were out of service. Rooftop pool closes at 6PM! - this was a shocker. House keeping was friendly and nice. Front reception and the bellmen were very nice. We had a room with the King suite and terrace and enjoyed the modern design and large space. We came to relax, enjoy the beach and we found it disappointing as we have travelled to many many different places and never heard of beach spots and rooftop furniture costing money to use. For the price we paid, we were better off to do a complete all inclusive and get to enjoy all the accommodations as is always included with no additional hidden fees. Keep this in mind when booking here, because the $65 daily resort fee doesn’t include these items mentioned……
Dirty, nasty and way overpriced! Ants creeping around. Checked in around mid-night after a long day of travel. An hour after check-in the room temp still read 77 degrees. I then got downgraded to an inferior room bec nothing else was avail. No refund whatsoever. Not to mention the unannounced "freezer repairmen" that just waltzed into my room unannounced or uninvited. Plenty of more dirtiness than what I already have photos of. Their website photos are a total sham. "Owner" is gonna respond with some lame excuse comment below.
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