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Overview
  • Excellent39%
  • Very good27%
  • Average0%
  • Poor7%
  • Terrible27%
  • Jun 19, 2013
    “Ants, Roaches, Bed Bugs!!! Terrible Customer Service.”
  • Apr 18, 2013
    “Dirty, Lots of Ants & No Customer Service”
1233 Collins Ave, Miami Beach, FL 33139-4618 See on map
AMENITIES
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Reviews(15)
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Derek F
San Jose, California
18
Reviewed Jun 19, 2013
This is a real review. I can verify with a photo of my email confirmation attached.

It shows an email from info@sunspotmiami.com ,
2nd photo shows the contact I should contact when arriving. They will not pick up the phone.

http://www.sunspotmiami.com/Zen_Loft__3_--2-Bedroom.php

I am so upset right now that I am just going to list the problems as I go.

We booked this loft based on the awesome photos. After booking, we found reviews on TripAdvisor and got worried. When we arrived, the nightmare started.

Like the last review, there were tiny ants everywhere. Kitchen, bathroom, living room, etc.
We also saw 1 large roach, 2-3 inches long. We were bit by bugs throughout the night. There are sooo many things wrong with this place, I can't even list them all.

The customer service was horrible. No responds to calls or text for hours.
They also do not change the code for the doors so your safety is an issue.

We ended up booking 2 hotel rooms at the Fontainebleu the last 2 nights and the iitching went away.

I would not stay at this place if someone paid me $2,000 to do so. Worst experience ever!!!!

We had to go home and wash everything in our luggage on the HOT setting to kill any potential bed bugs. We all considered trashing our suitcases and everything in it just to be safe.

If you are reading this, avoid this place. The people running this place are horrible and do not care. Slumlords in loft rentals.

The photo shows my email confirmation from them and the contact info for them.

You have been warned!
8 Thank Derek F
Max S
Florida
16
Reviewed Apr 18, 2013
We rented Zen Loft #1 for a week but left after 3 days due to multiple issues. The owner ignored our requests of a refund for the remaining days.

As soon as we checked in we noticed that the floors were dirty but when we texted the caretaker we were ignored from that point forward.

There were tiny ants all over the unit - not just the kitchen but upstairs, around our toothbrush in the bathroom, by our bed - everywhere.

The furniture was beat up, some of the light fixtures broken off or the bulbs not working. The bed was a pretty thin mattress with a thin comforter which I took off since I couldn't tell if had been washed or not. We had to buy our own glasses to drink from since there were only 2 wine glasses in the place.

Zen Loft #1 is right next to Collins Ave so at night it was pretty difficult to sleep due to all the street noise and yelling outside during the night. We were also woken up 2/3 nights by someone pressing the loud buzzer at 4am downstairs.

The ceiling in the living room started leaking on the 3rd day so I had to wipe the growing puddle on the floor with a towel. I texted the owner about this. At the same time the internet went out and didn't come back on for hours so I left to go find workable wifi. When I came back, he said someone had come by while we were away and didn't see any leaks.

We left the unit and checked into a nearby hotel room 4 days early so we could get some sleep and so we didn't have to deal with ants, noise, or leaks.

The location is actually really great in the center of SoBe and the place has lots of potential - it's just a shame about the experience and how the place is being run.

None of our phone calls or emails were picked up or returned after we had paid and got into the place. They had only texted me back to tell me they didn't find the leak. I found the coordinator's cell phone in the emails and called him directly. He denied any issues, told me they would contact me. Two days later - nothing. I called again today - more excuses and refusing to resolve or refund any of the stay. Sharing my experience online is my only recourse at this point and I won't be seeing any of my $1849 back.

I suggest looking elsewhere if you care about service.
6 Thank Max S
Zack A
New Orleans, Louisiana
22
Reviewed Apr 3, 2013
6 of us just stayed there for 5 days/4 nights and all of us left satisfied w/our decision to stay there. I'll start with the good things...Location is perfect! You are a 30 second walk from the beach, restaurants, liquor/convenience stores, anything you may possibly need. Entrance to the loft is very quiet and gated so there was never anyone bothering you. The loft itself was very nice, pretty much exactly what the pictures portray. There is PLENTY of room as the loft itself is huge. I don't think you will find anywhere else this big for the price on South Beach. Sleeping for 6 individuals was pretty easy as there is a King bed, Queen bed, large sectional couch, futon upstairs, and another "futon" downstairs.

Now with the "bad"...being a loft, everything is wide open and there is practically no privacy. It wasn't an issue for us, but just be prepared to see and hear what everyone else is doing. The loft is in the heart of South Beach and has had it's fair share of rentals so not everything is in perfect condition. If you want everything to be spotless and clean, stay in a hotel. Also, the only thing provided are towels. You will need to bring your own soap/toiletries, toilet paper, paper towels, etc. Also, if you have a car and plan on using it often, parking will be annoying and expensive.

Overall, I would recommend this place to anyone else, but it just depends on what you are looking for. There's plenty of options on South Beach, so choose wisely!
2 Thank Zack A
Jeff B
Newton, Massachusetts
19
Reviewed Jan 8, 2013
There were multiple issues with this rental property.
First and foremost, we had to vacate the property due to a RAT infestation. We came home one night to find food eaten, rat feces everywhere (kitchen counters, floors throughout, bathroom counters, on our clothes in drawers, and on our bed - mattress and pillows!). We saw two distinct rats in the space, one black and one gray, both about 7" long plus tail). We also saw some mice.
Second, the photos of this place are deceiving in regards to the bathroom design. The upstairs interior is open design, meaning there are no walls higher than about 5'. This means that the bedroom, shower, toilet and sink area are open to the entire space. You could hear, smell, and see people if they were in the bathroom.
Last, and probably least after the other two issues, this place is appointed like a college apartment. We checked in to half rolls of toilet paper, no trash bags, a bad assortment of dishes and utensils. The refrigerator's motor also had an issue so it was extremely loud.
Beware, beware and do yourself a favor, learn from this review, and find another rental property to base yourself so that you can enjoy all South Beach has to offer.
9 Thank Jeff B
Grant N
dallas
30
Reviewed Aug 31, 2012
We were guests the week of July 21st 2012 and were thrilled with our experience at this rental. We were greeted from time of arrival and taken care of until we checked-out of Zen Loft 1. Anything we needed we received and with a prompt response and a without the south beach attitude. The location and the accommodations were fantastic.
Thank Grant N
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About
Room types
Kitchenette
Room types
Kitchenette
Number of rooms
11
Location
United States > Florida > Miami Beach
Room types
Kitchenette
Number of rooms
11
Location
United States > Florida > Miami Beach
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Room Tips
"We booked Loft #2 it's a one bedroom... I would book a 2 bedroom if you have 5 or more people."
BertaA
Jul 26, 2012
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"If you have over 6 people definetely take the 2 bedroom unit.. It's huge"
DorisM108
Jul 24, 2012
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"There are 1 and 2 bedroom units - Zen 3 is a huge 2 bedroom- We had Zen 4 the smaller 2 bedroom (even..."
annieRinNYC
May 1, 2012
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