I came with my family. There are 10 of us. Luisito made sure we all had a great time! He set up activities for us to do and made sure we were comfortable. He gave us local recommendations and was able to answer all our questions. He made the trip so enjoyable.
Luisito Palencia made this trip so much more fun than it already was! He was so attentive and polite and wanted to make sure our family had the best time ever! He went above and beyond and we are very grateful!!
I love the beach and how secluded it was it was connected to the Hotel soooo as soon as you walk out the beach is right there Luis palencia Was so sweet and helpful, he made our experience so nice because he was one of the nicest staff members And would go out of his way for us the hotel had a convenience store attatched which had a deli section The beach was secluded it was barely anyone on our side and it’s in the safer part of Miami Beach . We also got free bike rentals and the boardwalk was so long which was nice for bike riding, Does an outdoor workout area called muscle Beach which was only a 15 minute bike ride down the board walk Luis was the one who told us about this awesome gym and cool restaurants ! He should get a raise ! Nicest staff member out of all of the west gates 😍…
My favorite part was how the beach is right on the Hotel , oh and the beach was so secluded it felt like we were at a privTe Beach If you’re wg owner The daybeds were five dollars each There was a little convenience store connected to the hotel and liquor store down the block Louis palencia was so great and gracious to us I wanted to add him to this review! We got free bike rentals and he recommended all the beautiful ocean view restaurants to visit My room had a Jacuzzi and a nice kitchen The pool was cute and quiet we came in September and I can’t wait to come back again
My family really enjoyed staying at westgate south beach Miami. The staff are really friendly and pleasant. Specially shout out to Luisito he’s one best employee there who help us a lot about the activity and shows us fun staff. Thank you. We can’t wait to see guys again on our next vacation…
We frequent Miami Beach once or twice a year for the last 5 years and so far, this is our favorite place to stay. We rented a spacious one bedroom unit for essentially the same price as what tiny closets cost at other hotels. It's a game changer, especially if you're traveling with kids. We were also given an in-person welcome by Luisito who directed our attention to various activities and hotel's social events. That's a nice touch and especially good for kids to have something out of the ordinary. We also got some USEFUL suggestions on food options... That local area of Miami beach has very limited food choices, at least by NY standards (the hotel has a small cafe, which is a plus). And, all those options to eat out are on the expensive side. We were given a great suggestion for delivery/take out, so on some nights that's exactly what we used... and we also got some substantial discounts to a local restaurant. For someone who is not local, it's GREAT to have suggestions of good and affordable places. So, thanks Luisito and you should get a raise ;) This is a smaller hotel and many of the units are privately owned (or rented), so it wasn't very crowded or crazy. There is plenty of space and unlike many "venue" hotels, the number of non-resident visitors is low. There is always someone at reception, and after a certain hour, the front door is key access only or receptionist access. The Hotel has a pool and a small playground for kids. Our unit had two TVs, a Jacuzzi, full kitchen with a fridge, stove, dishwasher and all the basic instruments, dishes and silverware. The rooms were clean and relatively new. Everything worked. There was a small water stain in one of the kitchen upper corners. I'm SURE it will get fixed soon. The staff were VERY GOOD and always polite and respectful. Above and beyond the impersonal robots you see at a typical hotel. I don't think we came during a very busy time, so service wasn't rushed and we never had to wait for anything. It's obvious that the management is working on improving the property, so that's a welcome sight. I get the impression that someone is actually concerned about improving the place. So many hotels in the area are OLD... and just riding out the days of gloried past... There are a couple of things I would improve. 1) The pool is too deep for very little kids. Kids under 5 can not be left alone at all. A kiddie pool would be a great addition. Say a small pool by the playground. Or a couple more kiddie flotation vests. 2) The Cabana in the back area is a bit small and there is no shade near it. So, while the main area has many tables with umbrellas, the backyard area does not. We didn't have any bug issues in our room. I once found a half-dead ant... so much excitement. This is a 3 story resort in Florida. Anyone thinking it's possible to eliminate all insect life on low floors in hot and humid environment is insane. They don't have a common pest problem as far as I could see. We're all very happy with the place and will come back in the future. Also, a HUGE plus is that the management weren't getting their noses into our personal life, if you get my drift... I will not tolerate being treated like a 5 year old, so being treated with respect is a big plus for me.…
We loved westgate at south beach Very cleaned hotel many activities through out the week the kids had an amazing time the pool was cristal clear and the beach was perfect we stayed over the labor day week. Its not a big hotel and thats what we loved not crowded, very relaxing stay luisito is the events coordinator and he is so informative Can’t wait to be back Thank you Guillermo for making our check out process so smooth
This was the perfect place for my family of 4. The room gave us space and a kitchen compared to a standard hotel room. The bed and pull out were comfortable and everything was clean. The pool was wonderful with comfortable lounge chairs, handy pool towel service. The little cafe was convenient but a lot of what was on the menu they don't have (pizza) and it was expensive (as is everything in Miami). The extras put this over the top - the ice cream they handed out, the family movie and the people - everyone we encountered was exceptional, friendly and accommodating. Extra kudos to Luis Palencia who was always there - no matter the time of day - taking care of people and setting up for the next guest event. He was a pleasure to get to know and made the trip extra special. Would definitely stay here again.…
Like the place rooms are clean , enough space in the 2bdrm for family of 4, People here are extremely nice Old Man Mr L cool as hell Young man G at desk good guy also. Little store is good for some things to gather you do get discount for being a owner is a nice touch. You can hit the Publix if you want all the bells and whistles to shop.Pool is descent when not crowded but with that beach who wants to be in a pool you can walk out waist deep in the early part of the day and is crystal clear. If your looking for top of the line service this is not for you. Yes the place next door is not great but its not that serious.There is lots of foot traffic being such a small place but all the sales people have to do is go through the lobby entrance and show the rooms first and walk out the back entrance at end of the pool to not walk across the pool area. The room problem with the noise is really the only issue here if your not on top floor and you get a family with kids (not well trained kids)Your not gonna sleep well.I had 101 with noise problem and move to 204 OMG i should have stayed in 101 lol .But it was all good for the most part and that issue is gonna be tough to solve.Bikes are cool to take out to ride the boardwalk and explore.Kitchens are good a little small but good i had no bug issue at all as someone else said.The W/D situation i hope they get that worked out they were useable but def need a update.Security guy at night takes his job serious always doing a walk around with his flashlight and bothering Garfield lol but was cool and made sure all was good in the nice little lounge area in the back with Fire pits and chairs.Hey for a II exchange i was happy with the place being how pricey MB is.Would i stay again possibly if it was available.But would have to have a top floor.....Thanks WG you guys Rock your staff was great.…
SouthBeach Westgate Resort Staff is very friendly and kind. They assisted my family from the time we walked in til we left. Mr. Guellermo M. Was over the top polite. The nite shift Lady was was just as nice. I would stay here again and recommend to others. Way to go Westgate…keep up the good work…you rock😘😘
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