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The Palms Hotel & Spa

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The Palms Hotel & Spa
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2,146 Reviews from our TripAdvisor Community

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There are newer reviews for The Palms Hotel & Spa
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Showing 1,326: English reviews
arkansas
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed November 30, 2012

The hotel grounds are beautiful and the heated pool is awesome (it's also open 24 hours). The rooms are very cute but certainly on the small side. The only problem here is the staff. Some of them (housekeeping, valet, pool bar) were nice, but others (front desk, restaurant inside the hotel) were plain rude and had no manners at all...for... More 

Helpful?
Thank idn
EBarkey, Guest Relations Manager at The Palms Hotel & Spa, responded to this review

Dear guest, I sincerely regret to hear that you experienced poor guest service from members of our own team during your stay. At the Palms we truly value our guests and our commitment to excellence and have zero tolerance for poor behavior. I am truly disappointed to hear that this was your experience as I firmly believe in our amazing... More 

Brasilia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 26, 2012

Second time at The Palms. After 3 years all the experience was even better. Mention should be made to all the staff, always kind and professional, specially Mr Altan who was very helpful to us. Highly recommend it.

Helpful?
Thank Enzio B
Istanbul, Turkey
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed November 23, 2012

We spent 3 nights in that hotel. The hotel looks newer, the rooms look spacier at the website. I was disappointed when I first got into the room. We stayed in a ocean view room. The view was really nice. Too bad the windows could not be opened. The Air conditions of the hotel make the hotel cooler than needed.... More 

Helpful?
Thank semihaserbest
EBarkey, Guest Relations Manager at The Palms Hotel & Spa, responded to this review

Dear guests, I regret to hear that you did not find value to your stay with us. All of our guestrooms are continually renovated and upgraded so that we can provide our guests with the very best in luxury amenities and comfort so I am disappointed to hear that this was not your perception. Should you wish to discuss any... More 

New Rochelle, New York
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 20, 2012

My wife and I celebrated our anniversary at the Palms and overall we were pretty satisfied. On the positive side (aside from a good location) - really nice and attentive staff - nice ambiance at the pool and beach - nice public spaces - cool washcloths brought to you at poolside (and drink samples!) - nice breakfast buffet - complimentary... More 

Helpful?
Thank David2468
Madrid, Spain
Level Contributor
133 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 stars Reviewed November 17, 2012

Friendly because this hotel service is so really nice . They have got the right balance between friendliness and top professional service Set among many new developments, this is a real classic . I loved the fact that they really understood the importance of a good location for the breakfast buffet . You could just seat there enjoying the meal... More 

Helpful?
Thank naza2005
Conn.
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed November 16, 2012

The Good: (included in the $14 per day service fee is.... Free beach towels, chairs and umbrellas, free melon infused ice water, free high speed internet and newspaper, cool washcloths brought to you on the beach, frozen margarita samples brought to you on the beach, robes and slippers in the room, turn down service at night with Godiva chocolates on... More 

Helpful?
Thank pclcruiser
Miami
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed November 16, 2012

On November 8th, my birthday, my husband and I spent a half day at the Palms Hotel & Spa. We booked spa services and planned to use the amenities, have lunch there and simply relax. We found the hotel to be beautiful, the staff to be very friendly and accomodating and the spa to provide excellent services. We loved our... More 

Helpful?
2 Thank ascenditravel
New York City, New York
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 9, 2012

We moved to this hotel after we got stuck in Miami due to hurrican Sandy. The grounds were great and the hotel had a heated pool which also had a large area for lounge chairs. The bar also had a happy hour from 5pm to 7pm where drinks were half price and they gave you a nut assortment for snacking.... More 

Helpful?
1 Thank Gail W
new jerswy
Level Contributor
60 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed November 7, 2012

Stayed in South Beach for the week. My BFF and I went for the day for massages and to relax and have lunch by their very lovely pool. The services and food were all top-notch: great and memorable day!

Helpful?
1 Thank namasteanita
Boca Raton, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 5, 2012

This hotel is a great place to get away and really feel like you are in a Carribean resort. Amazing food, great service and super comfortable rooms. Trendy but private. The coffee bar downstairs was great as was the breakfast at the restaurant. Food blew me away and I am very hard to please when it comes to that stuff.... More 

Helpful?
1 Thank saulbcooper23
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Beachfront
  • Spa
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Let us welcome you with genuine service and laid-back sophistication at our serene oceanfront resort, set in the heart of Miami Beach. Soul-reviving AVEDA spa experiences, natural gourmet cuisine at Essensia and newly renovated rooms, all inspired by the beautiful nature surrounding our sanctuary. Discover Miami Beach’s award-winning independent beach resort. ... more   less 

Additional Information about The Palms Hotel & Spa

Address: 3025 Collins Avenue, Miami Beach, FL 33140-4106
Location: United States > Florida > Miami Beach
Price Range: $204 - $564 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Palms Hotel & Spa 4*
Number of rooms: 251
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Also Known As:
The Palms Hotel And Spa
The Palms Hotel Miami Beach
Palms Hotel Miami Beach
Palms South Beach
The Palms South Beach
Miami The Palms
Palms Miami
Hotel Style:
#19 Spa Hotel in Miami Beach
#26 Business Hotel in Miami Beach
#26 Luxury Hotel in Miami Beach
#28 On the Beach Hotel in Miami Beach
#28 Romantic Hotel in Miami Beach
#34 Family Hotel in Miami Beach
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