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The Palms Hotel & Spa

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The Palms Hotel & Spa
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2,190 Reviews from our TripAdvisor Community

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Showing 1,352: English reviews
Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 28, 2013

The Palms was everything I wanted it to be; the front desk staff were wonderful and we got a free room upgrade, the room was clean and up to date, the food was fabulous and the service from the staff was OUTSTANDING! The setting is gorgeous and even with the construction next door, the pool/beach areas were comfortable and relaxing.... More 

Helpful?
2 Thank lilzimbab1
Alma C, Manager at The Palms Hotel & Spa, responded to this review

Thank you for taking the time to give us your feedback. It was a pleasure to have you as our guest and we’re very pleased to know that you enjoyed your stay. Thank you also for mentioning our OUTSTANDING staff they make The Palms Hotel & Spa the wonderful place that it is! We look forward to welcoming you back... More 

Piermont, New York
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed February 27, 2013

The palms Hotel in Miami was a perfect choice for our recent family vacation.Our ocean front connecting rooms were great for us,The lovely color scheme and large showers a plus.The hotel staff was very child friendly, especially by the pool.I am sorry to say that the restaurant was a bit slow and our food came out cold more than once.Pancakes... More 

Helpful?
1 Thank mbfloral
Alma C, Manager at The Palms Hotel & Spa, responded to this review

It was a pleasure to have you and your family as our guests! Thank you for taking the time to review The Palms Hotel & Spa. Much appreciation for your kinds words in regards to our property! I truly regret to hear the inconveniences that you experienced at the restaurant. We thank you for providing this feedback, it allows us... More 

London
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed February 27, 2013

We are looking for a nice hotel for our honey moon, emailed this hotel 3 days ago, only got one reply Without thank you for your interest of our hotel, or anything make us feel friendly and welcome, just simple reply 'hi, which hotel are you looking for Palms or circa 39?' We emailed back with more details, but so... More 

Helpful?
1 Thank Hanyan Z
Alma C, Manager at The Palms Hotel & Spa, responded to this review

Dear Hanyan Z Congratulations on your wedding! It will be a pleasure to welcome you to our romantic sanctuary with breathtaking immaculate gardens located just a few steps from crystalline waters and white sandy beaches. Thank you for contacting us via email and TripAdvisor. I do hope by the time this message gets posted your mind will be set on... More 

Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed February 26, 2013 via mobile

This was a great choice of hotel for a business meeting. The location is superb; accomodation is very comfortable; the meeting rooms are spacious; and the service is great (as you would expect in US). I agree with other reviewers that service and quality in the restaurant can be improved. But, there are plenty of alternative options for great food... More 

Helpful?
2 Thank Ian C
Alma C, Manager at The Palms Hotel & Spa, responded to this review

Thank you for taking the time to review The Palms Hotel & Spa. It was a pleasure to have you as our guest. I appreciate your kind words in regards to our accommodations, meeting rooms, and service. We value our guests feedback and will certainly use your comments in our ongoing training and development areas. We look forward to the... More 

Edmond, OK
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed February 25, 2013

Loved the old world, Art Deco feel of this charming hotel. Our room was spotless and comfortable, with updated, arty, bathrooms. For people who love the tropics and the beach, this is the hotel for you. The outdoor dining, lounge, and pool areas are surrounded by lush tropical gardens, giving it a secluded air. The beach is a very short... More 

Helpful?
1 Thank bernieEdmond_OK
Alma C, Manager at The Palms Hotel & Spa, responded to this review

Thank you for taking the time to review The Palms Hotel & Spa. We appreciate your lovely words in regards to our property and look forward to your next visit to Miami Beach. With warm regards, Alma Cue The Palms Hotel & Spa Management More 

Martha's Vineyard, Massachusetts
Level Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed February 25, 2013

The Palms is a beautiful property located on Miami Beach. The beach itself is white sand and not overcrowded. The property has a pool with an outdoor Tiki theme and the entire place gives the feeling of a caribbean resort. This part of Miami beach was not very happening at night but that was okay for us. The rooms are... More 

Helpful?
1 Thank NieSB27
Alma C, Manager at The Palms Hotel & Spa, responded to this review

Dear NieSB27, Thank you for taking the time to review our beautiful property as you mentioned and choosing to stay with us. First and foremost, I regret the unfortunate and atypical service incidents that you have experienced. Please be assured that Guest satisfaction is paramount at The Palms and your comments have been addressed. Everyone in our staff is highly... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed February 24, 2013 via mobile

This Art Deco resort north on famous Collins is just far enough away to feel like a true Oasis. Very Carribbean feel! The grounds are gorgeous and their beachfront is pristine. They have an incredible lounge with outdoor deck and a great happy hour (half off all drinks m-w!). Breakfast was great and they use a majority of fresh, local... More 

Helpful?
Thank Llingle
Alma C, Manager at The Palms Hotel & Spa, responded to this review

Thank you for choosing to stay at The Palms Hotel & Spa and for taking the time to share with us your Palms experience! I am pleased to hear that you found our hotel to be a true “Oasis” amidst the Miami Beach scene. Thank you again for your feedback and we certainly look forward to the opportunity to welcome... More 

Level Contributor
78 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed February 24, 2013

I stayed in December 2012 for a week. The hotel is away from the hotel busy section of Miami Breach and South Beach with I liked. I enjoyed the quite. The hotel is on the beach boardwalk and you can get to many places by walking or taking a taxi. I was able to walk from the Palms to Canyon... More 

Helpful?
Thank TraveltheGlobe09
Paradise Valley, Arizona, United States
Level Contributor
6 reviews
3 of 5 stars Reviewed February 24, 2013

I ordered breakfast two times. The first time the staff lost the order and we had to reorder in the morning. Then when it arrived it was missing the fruit ordered. The second day I ordered the night before by phone so the order wouldn't get lost. They had the wrong deliver time on the order and we almost missed... More 

Helpful?
Thank Chuck M
Alma C, Manager at The Palms Hotel & Spa, responded to this review

Thank you for taking the time to provide us with your feedback. I regret that you experienced this type of service delay and lack of communication from our team. I assure you this is not our normal service and clearly we had a breakdown with our standards. Thank you again for providing this feedback, it allows us to evaluate service... More 

Bergen, Norway
Level Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed February 22, 2013

Saying here for 5 days for a business meting was great. Nice rooms, frindly staff ond the most wonderful sorroundings. Meeting rooms was also very good. The lunch menu at the restaurant could have been improved, but the lobster blt was truly a hit! Hope to come back here some time.

Helpful?
Thank Eseter
Alma C, Manager at The Palms Hotel & Spa, responded to this review

Thank you for taking the time to review The Palms Hotel & Spa. We appreciate your kind words in regards to our property and friendly staff. Guest feedback is very important to us so we appreciate your comments regarding our restaurant. I am pleased that the lobster blt was a true hit! We look forward to the opportunity to welcome... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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City View King Room (55)
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Beachfront
  • Spa
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Let us welcome you with genuine service and laid-back sophistication at our serene oceanfront resort, set in the heart of Miami Beach. Soul-reviving AVEDA spa experiences, natural gourmet cuisine at Essensia and newly renovated rooms, all inspired by the beautiful nature surrounding our sanctuary. Discover Miami Beach’s award-winning independent beach resort. ... more   less 

Additional Information about The Palms Hotel & Spa

Address: 3025 Collins Avenue, Miami Beach, FL 33140-4106
Location: United States > Florida > Miami Beach
Price Range: $207 - $552 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Palms Hotel & Spa 4*
Number of rooms: 251
Reservation Options:
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Also Known As:
The Palms Hotel And Spa
The Palms Hotel Miami Beach
Palms Hotel Miami Beach
Palms South Beach
The Palms South Beach
Miami The Palms
Palms Miami
Hotel Style:
#18 Spa Hotel in Miami Beach
#26 Luxury Hotel in Miami Beach
#26 Business Hotel in Miami Beach
#28 On the Beach Hotel in Miami Beach
#28 Romantic Hotel in Miami Beach
#34 Family Hotel in Miami Beach
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