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The Palms Hotel & Spa

1.1 miles from Miami Beach center
  • Free Wifi
  • Pool
  • Beachfront
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3025 Collins Avenue, Miami Beach, FL 33140-4106
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2,365 Reviews from our TripAdvisor Community

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Showing 1,454: English reviews
Troy, Michigan
Reviewed October 7, 2013

After purchasing several nights at this property through the American Express Membership Rewards site, I must say that I was extremely disappointed with The Palms. We paid for a "City View Room," but were placed into a room from which we could literally only see loud and sweaty construction workers. Until the construction next to this property is completed (probably...

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Helpful?
5Thank Blake1220
Alma C, Manager at The Palms Hotel & Spa, responded to this review

Dear Blake1220, Thank you for choosing The Palms Hotel & Spa for your two night stay in Miami Beach. I sincerely regret to hear of your disappointment. Had we known you were not pleased with your room or that you needed additional time to care for your daughter we would have certainly accommodated you. We are focused on making all...

Delhi
Reviewed October 5, 2013

I just arrived at this hotel and I have a 3-night stay here. The receptionist informed me that I'll need to a wait a bit for my room as its still getting ready and I have the option to move into another room with a not-so-great-view. I preferred waiting. But little did I know that it would be a full...

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Helpful?
2Thank pratikg
Alma C, Manager at The Palms Hotel & Spa, responded to this review

Dear Pratikg, It is a pleasure to have you as our guest and thank you for choosing to stay at The Palms Hotel & Spa! Just to clarify, our check in time is 4:00 p.m. but I’m glad we were able to have your room ready by 2:00p.m. If there is anything that we can do to make your stay...

Orlando, Florida
Reviewed September 30, 2013

Got married here and I believe that it's a jewel in the rough. From the moment we inquired about our event the staff were kind and helpful. (Thanks to Michelle Cannici and Paul.) It's been years since we received this level of service and attention from a hotel. It's not often one finds traditional service within modern settings. The staff...

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Helpful?
3Thank George H
Alma C, Manager at The Palms Hotel & Spa, responded to this review

Congratulations on your recent nuptials! Thank you for your lovely comments regarding our property and helpful staff. I’ll definitely thank Michelle and Paul on your behalf! We look forward to welcoming you back and providing the backdrop to future celebrations and unforgettable memories! Warm regards, Alma Cue The Palms Hotel & Spa Management

Liverpool, United Kingdom
Reviewed September 30, 2013

I'll be honest to start and say i wasnt massively impressed by Miami and found a lot of the people very rude...especially taxi drivers. But this was not the case at the Palms. The room was lovely large and clean. Even had a set of scales in the bathroom...very Miami. the hotel interior was beautiful and bar, restaurant and pool...

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Helpful?
1Thank heather c
Alma C, Manager at The Palms Hotel & Spa, responded to this review

Dear HeatherC, Thank you for taking the time to review The Palms Hotel & Spa. It was a pleasure to have you as our guest. We appreciate your kind words regarding our property and service but regret you don’t feel the same about the rest of our beautiful city. We do hope you return to Miami and when you do...

Belo Horizonte, Brazil
Reviewed September 27, 2013

After a stay in Conrad Miami and some days in Los Cabos, finally we went to the final of our trip: Miami Beach, at The Palms Hotel. We had, before, very pleasant experiences as the other hotels were really nice. And expect to have also a great time at the last hotel of our trip. But we hadn’t. About the...

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Helpful?
6Thank Nunes-MG
Alma C, Manager at The Palms Hotel & Spa, responded to this review

Dear Mineirim, I would like to thank you for your detailed feedback. On behalf of The Palms Hotel & Spa, we sincerely regret any inconvenience that you may have experienced during your stay with us. We value your opinion and have taken the appropriate measures with our team to ensure this does not happen again. Just to clarify, our $5.00...

San Diego, California
Reviewed September 25, 2013

I found this hotel online when heading to Miami on business. What a pleasant surprise! My breakfast at the hotel restaurant was included and I stayed on the deck for an extended period of time enjoying the environment checking my email on my ipad enjoying my coffee. We are renovating our kitchen and the ceiling on the veranda deck is...

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Helpful?
Thank MatthewSanDiego
Alma C, Manager at The Palms Hotel & Spa, responded to this review

Thank you for sharing your feedback on your most recent stay at The Palms Hotel & Spa. I am glad you had a pleasant time and appreciate your kind words regarding our fantastic service! We look forward to welcoming you back for many more relaxing stays surrounded by our tropical gardens, crystalline waters, and warm hospitality! Warm regards, Alma Cue...

Reviewed September 15, 2013 via mobile

I was impressed by the beautiful beach front room my cousin and I got. It was a great and relaxing enviroment for girls weekend. My husband has a great experience with the staff booking our stay over the phone. Pablo at the spa was super helpful and schedule an amazing hour of massage and relaxation. The sunrise and sunset were...

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Helpful?
Thank Jazfoodie
Alma C, Manager at The Palms Hotel & Spa, responded to this review

It was a pleasure to welcome you to The Palms Hotel & Spa. Thank you for taking the time to review our hotel. I am pleased to read that you enjoyed one of our massages aimed to restore peace and harmony to the mind and body by combining Ayurvedic knowledge, aroma and healing touch in our relaxed setting, our AVEDA...

Lisbon
Reviewed September 13, 2013

We spend 3 nights, after a few days in Orlando, and before leave to Turks and Caicos. The service is good and the staff is friendly. The concierge service also worked very well. We booked online and we didn’t have any issues on our arrival. The Essencia Restaurante is very good and with very good service. The rooms are OK....

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Helpful?
1Thank PGaspar
Alma C, Manager at The Palms Hotel & Spa, responded to this review

We appreciate the time that you took to provide a review of your most recent stay at The Palms Hotel & Spa. Thank you for your feedback. We do indeed mention on our website and in our confirmation emails that Intermittent disturbances may be encountered due to refurbishment of neighboring property. We are pleased to read your comments regarding our...

Toronto, Ontario, Canada
Reviewed September 12, 2013

And here's why: - poor reception service - appalling lack of cleanliness in the room - I actually did not see a vacuum cleaner on premises - stained chairs, couch and mattress - quite disgusting - hidden daily fees with no explanation - $14.00+tax - no balconies - small room even after upgrade - price is quite high even with...

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Helpful?
1Thank Nora C
Alma C, Manager at The Palms Hotel & Spa, responded to this review

I would like to thank you for your detailed feedback. On behalf of The Palms Hotel & Spa, we sincerely regret any inconvenience that you may have experienced during your stay with us. We value your opinion and appreciate the opportunity to address your concerns. Just to clarify, we do indeed mention our hotel fee in detail on our hotel...

Atlanta, Georgia
Reviewed September 8, 2013

My fiancee and I are currently staying at The Palms as a brief reprieve after vacationing in the Lesser Antilles. Aesthetically, The Palms is a really nice hotel. The rooms are more than adequate and the private access to the beach is a nice touch. The Palms has the potential to be a really phenomenal hotel but the Concierge service...

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Helpful?
1Thank VeeStar_11
Alma C, Manager at The Palms Hotel & Spa, responded to this review

Thank you for your recent stay with us at the Palms Hotel & Spa. I sincerely regret to hear that you experienced poor guest service from a member of our own team when you arrived. At the Palms we truly value our guests and our commitment to excellence. I am truly disappointed to hear that this was your experience as...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Beachfront
  • Spa
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Let us welcome you with genuine service and laid-back sophistication at our serene oceanfront resort, set in the heart of Miami Beach. Soul-reviving AVEDA spa experiences, natural gourmet cuisine at Essensia and newly renovated rooms, all inspired by the beautiful nature surrounding our sanctuary. Discover Miami Beach’s award-winning independent beach resort. ... more   less 

Additional Information about The Palms Hotel & Spa

Address: 3025 Collins Avenue, Miami Beach, FL 33140-4106
Location: United States > Florida > Miami Beach
Price Range: $244 - $491 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Palms Hotel & Spa 4*
Number of rooms: 251
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Evoline ltd, Travelocity and Jetsetter so you can book your The Palms Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Palms Hotel And Spa
The Palms Hotel Miami Beach
Palms Hotel Miami Beach
Palms South Beach
The Palms South Beach
Miami The Palms
Palms Miami
Hotel Style:
#17 Spa Hotel in Miami Beach
#25 Luxury Hotel in Miami Beach
#26 Business Hotel in Miami Beach
#28 Romantic Hotel in Miami Beach
#29 On the Beach Hotel in Miami Beach
#34 Family Hotel in Miami Beach
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Questions & Answers

Here's what travelers have asked, with answers from The Palms Hotel & Spa staff and other travelers.
63 questions
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See all questions (63)

Questions? Get answers from The Palms Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Great view even from the 7th floor. Very quiet hallways”
 of 5 bubbles 935gregoryd, 3 days ago | Read review
“Ask for an upgrade to an ocean view”
 of 5 bubbles gagnsekhon, 5 days ago | Read review
“Specify where your room is unless you want to end up in a small corner room”
 of 5 bubbles Ames1980, 6 days ago | Read review
“It was nice to have a beach-front room, but since there's no balcony, to me that's not imperative!”
 of 5 bubbles muszekfan, 2 weeks ago | Read review
“Ocean views are so relaxing!”
 of 5 bubbles Molly0625, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question