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The Palms Hotel & Spa

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The Palms Hotel & Spa
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2,273 Reviews from our TripAdvisor Community

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Showing 1,395: English reviews
Hinsdale
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed March 17, 2011

The hotel was was great for us as it was gorgeous inside and out as ell as it had the perfect location. Far enough from Southbeach so it was peaceful, but close enough to walk to it all via boardwalk even for our 5 year old. The service at the hotel was top notch! Smiling faces everywhere! Nothing at all... More 

Helpful?
Thank Hinsdalemama
new jersey
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed March 14, 2011

This hotel is a beautiful oasis amongst the noise and some trash of miami beach. The 15-20 min walk to Lincoln Road is pleasant along the beach and we did it almost everyday we were there. There is a convenient CVS and car rentals and other major hotels. Private beach is nice and far from crowds. The walls are pretty... More 

Helpful?
Thank bonvoyage2007
West Chester, Pennsylvania
1 review
Reviewed March 14, 2011

The hotel owes me $2,100. They've charged me double for rooms and fees. They told me they put a card hold on my visa to be sure everything went through and that my account would be credited within 7-10 business days. It has yet to be credited and the accounting department is never avaliable to take my calls. At this... More 

Helpful?
Thank MKent06
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed March 12, 2011

If you are looking for a place to get away from it all without breaking the bank this is the place..food...service...rooms...all wonderful. Overall experience .better than MGM and Ritz (ATL). There was some slight construction but it was hardly noticeable. Just go...you won't regret it.

Helpful?
Thank Tamela S
Chicago
Level Contributor
38 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed March 12, 2011

We returned to The Palms after having first visited here two years ago. We had just as wonderful a time this year. The grounds are simply beautiful, and it was a nice surprise to see that the rooms had all been updated. They are still on the small side (we had an ocean view/king), but as we spent hardly any... More 

Helpful?
Thank ScribblerChicago
Fairfax, Virginia
1 review
Reviewed March 11, 2011

My stay at The Palms Resort & Spa was one that I will remember for all of the right reasons! My husband and I were celebrating our anniversary and their team did everything they could to make us feel special. When I called the hotel to make the reservation I spoke with a gentleman who was respectful, kind and joyous.... More 

Helpful?
Thank acren32
Las Vegas, Nevada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 8, 2011

The Palms is one of those hotels that has an ambience that impresses upon arrival, but then as the days go by the "A" they started with turns to a "D-". One big complaint is the attitude of the front staff who seem to be self-impressed and project an elitist attitude. Everyone who is an hourly employee was much nicer... More 

Helpful?
Thank Sailordon54
EBarkey, Guest Relations Manager at The Palms Hotel & Spa, responded to this review

Dear Guest, Thank you for your feedback from your recent stay with us at the Palms Hotel & Spa. I regret to hear that you felt our level of service deminished as your stay progressed, as delivering a quality level of consistent service by each and every one of our staff is our commitment to the Palms Experience. Clearly we... More 

Courbevoie, France
Level Contributor
50 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed March 7, 2011

2 major negative points regarding this hotel: You can be robbed within the hotel premises and the management doesn't care, and the hotel maintenance... The Palms is a hotel that we had been to some years back and we had good memories, so we decided to come back even if we had some feedbacks from relatives that the level had... More 

Helpful?
8 Thank LilaCBV
EBarkey, Guest Relations Manager at The Palms Hotel & Spa, responded to this review

Dear Ms. Abitbol, The entire staff of the Palms Hotel & Spa do hold our guests personal safety and security to the highest regard and utmost importance. I sincerely regret that you experienced a theft of your personal belongings while here in Miami Beach. Our Security department worked extensively with the Miami Police department, so they could follow up on... More 

Ottawa, Canada
2 reviews
Reviewed March 2, 2011

We booked a 6 night stay though Expedia...however this hotel did not meet expectations. The hotel is under renovation..during daylight hours workers are hammering the concrete facade with the intention of restoring the the cracked and delaminating concrete veneer which covers the concrete support structure and concrete block exterior walls. This is noisy, especially when you want a mid day... More 

Helpful?
Thank eyevalue
EBarkey, Guest Relations Manager at The Palms Hotel & Spa, responded to this review

Dear Guest, Thank you for being our guest for your recent visit to Miami Beach at the Palms Hotel & Spa. Whether our guests book through the hotel directly or through an online agency, such as Expedia, we value each and every reservation with the utmost respect and care to ensure that all of our guests will have the true... More 

Chicago, Illinois
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 2, 2011

We really enjoyed our stay, this is an excellent property and they certainly paid attention to the details when they built this place, as the facilities are immaculate. The fitness room is nice, the rooms are small, but well appointed, the outdoor spaces are great, the layout is perfect with an outdoor veranda that leads to the outdoor pool area,... More 

Helpful?
Thank ammo8
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Beachfront
  • Spa
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Let us welcome you with genuine service and laid-back sophistication at our serene oceanfront resort, set in the heart of Miami Beach. Soul-reviving AVEDA spa experiences, natural gourmet cuisine at Essensia and newly renovated rooms, all inspired by the beautiful nature surrounding our sanctuary. Discover Miami Beach’s award-winning independent beach resort. ... more   less 

Additional Information about The Palms Hotel & Spa

Address: 3025 Collins Avenue, Miami Beach, FL 33140-4106
Location: United States > Florida > Miami Beach
Price Range: $196 - $584 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Palms Hotel & Spa 4*
Number of rooms: 251
Reservation Options:
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Also Known As:
The Palms Hotel And Spa
The Palms Hotel Miami Beach
Palms Hotel Miami Beach
Palms South Beach
The Palms South Beach
Miami The Palms
Palms Miami
Hotel Style:
#17 Spa Hotel in Miami Beach
#25 Luxury Hotel in Miami Beach
#26 Business Hotel in Miami Beach
#28 Romantic Hotel in Miami Beach
#30 On the Beach Hotel in Miami Beach
#34 Family Hotel in Miami Beach
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Questions & Answers

Here's what travelers have asked, with answers from The Palms Hotel & Spa staff and other travelers.
51 questions
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See all questions (51)

Questions? Get answers from The Palms Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ocean view rooms are worth the upgrade: floor to ceiling windows offer an incredible view.”
 of 5 bubbles 607yiz, 1 week ago | Read review
“Ocean view is worth it”
 of 5 bubbles dpurcell2, 3 weeks ago | Read review
“Not sure but I was in the 10 floor with ocean view and it was Gorgeous”
 of 5 bubbles ericklion, 3 weeks ago | Read review
“Get the eight floor - ocean view!”
 of 5 bubbles , Oct 30, 2016 | Read review
“If you are looking for a modern hotel done in the old Florida style then this is the place for you.”
 of 5 bubbles Indy005, Oct 30, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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