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The Palms Hotel & Spa

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The Palms Hotel & Spa
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2,276 Reviews from our TripAdvisor Community

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Showing 1,396: English reviews
London, United Kingdom
Reviewed November 24, 2011

My friend and I stayed for 4 days but extended to 5 because we loved it so much. Its just as described in the reviews. The only downside is that the entrance hallway is tired and dated but the rest has been recently refurbished and the rooms are great, very comfortable, clean and quiet. Importantly the air conditioning is silent...

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1Thank Louise S
Western Springs, Illinois
Reviewed November 23, 2011

Stayed at the Palms for a girls' weekend and thoroughly enjoyed it. The hotel is beautiful and clean. Rooms are on the small side, but chic and comfortable. Staff was exceptionally helpful and polite. Location is not in a walk-to location, but an easy cab ride or long walk to shopping and restaurants of South Beach.

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1Thank GoPurple93
Windsor, Canada
Reviewed November 22, 2011

What a beautiful resort! The staff were very eager to help out, rooms were nice and food was fantastic. Highly endorse their white sangria. Four diamond hotel and deserving of that title.

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Thank Alisa H
Chesapeake Beach, Maryland
Reviewed November 22, 2011

The Hotel overall is very nice. Clean,friendly staff, nice location. Having beach/pool chairs, towels,gym, Fresh fruit water etc available, is worth the resort fee. The parking Fee and the $15.00 dollar drinks Are ridiculous! Food was very good. Staff helpful and friendly. The hotel next door is under major renovation, so if you plan to lay by the pool during...

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Thank nemosgirl
EBarkey, Director of Guest Experience at The Palms Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your feedback with us on TripAdvisor. I am absolutely delighted to hear that you found our hotel amenities, food, staff and service to be of great value, wonderful flavors and friendliness. We pride ourselves upon ensuring each guest has an enjoyable stay, so I was disappointed to hear that you...

Flagstaff, Arizona
Reviewed November 21, 2011

My husband and I first stayed here in March, when car trouble returning from Key West caused us to miss our flight, and we had to scramble to find a hotel in Miami until we could catch a flight the next day. We had such an unexpectedly great time (we were understandably not in the best mood after missing the...

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Thank sunnyd_0807
Saratoga Springs, New York
Reviewed November 21, 2011

Don't judge a book by its cover. This place looks nice, but the customer service at this hotel is atrocious. Specifically the front desk is a nightmare to deal with. After checking in we found that we had zero, that's right zero in-room internet. After attempting to resolve this problem over the course of several days, and hours on the...

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2Thank skigore96
EBarkey, Director of Guest Experience at The Palms Hotel & Spa, responded to this review

Dear Guest, I sincerely apologize for the lack of internet connectivity and reception which you experienced during you past stay with us in your guestroom. I assure you that our staff was genuinely concerned about your connectivity issues and why they attempted to provide you with many alternatives and solutions for a more conducive working environment during the days it...

Austin, Texas
Reviewed November 16, 2011

Thank you Palms for a great honeymoon! My husband and I had a wonderful stay at your establishment and we had a lovely relaxing time. The suite, champagne(which was delivered to our room within 5 min that we were there, compliments of the management), food and atmosphere was wonderful. The breakfast buffet was yummy! The dinner was delicious and romantic....

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2Thank obitraveler
Harrisburg
Reviewed November 14, 2011

After a terrible night's stay in a vile hotel on South Beach, we booked into The Palms Hotel & Spa for the rest of our 4-night Miami stay. This turned out to be one of the best decisions we have ever made. From walking through the doors until the time we checked out, we were treated like royalty in luxurious,...

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Thank Unition
Fair Haven, New Jersey
Reviewed November 3, 2011

The rooms are modern and the beds extremely comfortable. The hotel staff was very friendly and the breakfast buffet was the BEST we've ever encountered! Outstanding service in a beautiful setting. Loved the Palm Trees! A perfect start for mom's 80th birthday. Easy beach and boardwalk access. Excellant service for cabs to South Beach restaurants and the Port of Miami....

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Thank Marjorie1754
Skibbereen, Ireland
Reviewed November 3, 2011

This time a year ago I stayed in this hotel; I wasn't on holiday but was working, several senior colleagues came from different parts of the world to stay in this hotel and I was helping with organisation. The hotel is lovely! My bedroom faced the ocean and the quality of the room and the fittings was superb. beautifully clean,...

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Helpful?
Thank Gardenclaire
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Beachfront
  • Spa
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Let us welcome you with genuine service and laid-back sophistication at our serene oceanfront resort, set in the heart of Miami Beach. Soul-reviving AVEDA spa experiences, natural gourmet cuisine at Essensia and newly renovated rooms, all inspired by the beautiful nature surrounding our sanctuary. Discover Miami Beach’s award-winning independent beach resort. ... more   less 

Additional Information about The Palms Hotel & Spa

Address: 3025 Collins Avenue, Miami Beach, FL 33140-4106
Location: United States > Florida > Miami Beach
Price Range: $191 - $586 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Palms Hotel & Spa 4*
Number of rooms: 251
Reservation Options:
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Also Known As:
The Palms Hotel And Spa
The Palms Hotel Miami Beach
Palms Hotel Miami Beach
Palms South Beach
The Palms South Beach
Miami The Palms
Palms Miami
Hotel Style:
#17 Spa Hotel in Miami Beach
#25 Luxury Hotel in Miami Beach
#26 Business Hotel in Miami Beach
#28 Romantic Hotel in Miami Beach
#31 On the Beach Hotel in Miami Beach
#34 Family Hotel in Miami Beach
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Questions & Answers

Here's what travelers have asked, with answers from The Palms Hotel & Spa staff and other travelers.
53 questions
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Questions? Get answers from The Palms Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ocean view rooms are worth the upgrade: floor to ceiling windows offer an incredible view.”
 of 5 bubbles 607yiz, 1 week ago | Read review
“Ocean view is worth it”
 of 5 bubbles dpurcell2, 4 weeks ago | Read review
“Not sure but I was in the 10 floor with ocean view and it was Gorgeous”
 of 5 bubbles ericklion, 4 weeks ago | Read review
“Get the eight floor - ocean view!”
 of 5 bubbles , Oct 30, 2016 | Read review
“If you are looking for a modern hotel done in the old Florida style then this is the place for you.”
 of 5 bubbles Indy005, Oct 30, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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