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The Palms Hotel & Spa

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The Palms Hotel & Spa
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2,186 Reviews from our TripAdvisor Community

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Showing 1,350: English reviews
Ormond Beach, Florida
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed August 27, 2012

My wife and I stayed at the Palms Hotel August 24-26 for a family event. Check in was fine, but from the moment we entered our room on the 10th floor we knew we were in trouble. Starting with the bathroom (see photo). No human being could possibly be comfortable using the toilet. Not only in our room, but some... More 

Helpful?
7 Thank drofbone
EBarkey, Guest Relations Manager at The Palms Hotel & Spa, responded to this review

Dear Ormond Beach, We were absolutely honored to host your family event here at the Palms and I regret that your memories of the event were not of joyous times together in a beautiful setting, but rather of unfortunate noisy outside occurrences. I am truly disappointed to hear about your sleepless nights as our guest and I would love the... More 

London, United Kingdom
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed August 27, 2012

We stayed at the Palms for three nights and had interconnecting oceanview rooms - well worth the extra. Overall it is a good hotel, with high quality food and friendly and helpful staff. Our only niggle was that the rooms we eon the small side and were not very soundproof.

Helpful?
1 Thank Travelphilosopher_12
Sydney, Australia
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed August 26, 2012

The staff were extremely helpful and friendly especially at the tour desk. She organised tickets for us to the Miami Heat game at the last minute and provided us with great directions on how to get buses there. The rooms were very nice. Wish it was warmer as we would have been able to enjoy the pool. Great location on... More 

Helpful?
Thank Kel V
New York City, New York
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed August 26, 2012

I stayed at the Palms Hotel & Spa from August 24-26. This was my first stay at the hotel and after my experience I would not consider any other hotel in the Miami area. The night manager David Ortigosa is a wonderful asset to the hotel. From the moment I checked in until the minute I left he was accomodating,... More 

Helpful?
Thank daisy20454
EBarkey, Guest Relations Manager at The Palms Hotel & Spa, responded to this review

Dear Daisy NY, I am thrilled to hear about your experiences with our Overnight Manager Carlos Ortigosa, as he is truly a wonderful asset to our team and we love knowing that he is here to assist our guests with a memorable experience, while everyone else is sound asleep. I have shared your comments at our monthly staff luncheon, as... More 

Brooklyn, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed August 23, 2012

I was very upset with the additional daily charge tacked on to our bill at checkout. We were told it was for the pool/ beach/ towels...etc. However, during my stay I did not use either of these facilities and when I mentioned this I was told it's a mandatory fee. If that's the case this should have been added to... More 

Helpful?
2 Thank Shana T
San Antonio, Texas
1 review
5 of 5 stars Reviewed August 22, 2012

stayed here over the weekend for a girls getaway with my daughter. we loved every minute of it. amazing staff! amazing location! nice pools! the best thing about this hotel is the restaurant, essencia, during the week there is live piano playing by a very talented musician that put the cherry on top of a lovely visit. He was the... More 

Helpful?
Thank pw w
New York City
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed August 20, 2012

My coworker recommended The Palms to me after she and her mother stayed there. I stayed with a girlfriend (we were 28) and since my brother and sister-in-law (33 and 32) have stayed there. It's a great hotel- not too big, and very clean looking. It's a bit of a hike to South Beach but we didn't want to stay... More 

Helpful?
Thank limegreen28
Baltimore
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 20, 2012

This hotel is wonderful! Our room had everything we needed. Very comfortable king size bed, nice shower with aveda products, and keurig coffee maker. The staff was very helpful and friendly. Food was excellent. Location was great - very quiet but not too far to walk to the strip or just a short cab ride. The hotel is right on... More 

Helpful?
1 Thank Lisa B
Cleveland, Ohio
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed August 18, 2012

We loved our stay at the palms. It was exactly what my girlfriend needed. The room was perfect. The elevators were unreliable and took the stairs often. Happy hour included great deals, and I would stay there agin in a heartbeat.

Helpful?
Thank Orazio87
Dallas, Texas
Level Contributor
76 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
1 of 5 stars Reviewed August 13, 2012

Your better off sleeping in your car... you will be in the elevator for at least 10 minutes going up or down... I would like to hire the photographer who took the photos on their website, they would make me look like a victoria secret model (this place does not look that nice!). The valet guy almost ran me over,... More 

Helpful?
2 Thank ShaylaTurnbow
EBarkey, Guest Relations Manager at The Palms Hotel & Spa, responded to this review

Dear Shayla, I sincerely apologize for your experiences and disappointing perception and would love the opportunity to speak with you personally regarding your past stay. Please contact me (ebarkey@thepalmshotel.com) at your earliest convenience. Sincerely Elena More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Beachfront
  • Spa
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Let us welcome you with genuine service and laid-back sophistication at our serene oceanfront resort, set in the heart of Miami Beach. Soul-reviving AVEDA spa experiences, natural gourmet cuisine at Essensia and newly renovated rooms, all inspired by the beautiful nature surrounding our sanctuary. Discover Miami Beach’s award-winning independent beach resort. ... more   less 

Additional Information about The Palms Hotel & Spa

Address: 3025 Collins Avenue, Miami Beach, FL 33140-4106
Location: United States > Florida > Miami Beach
Price Range: $211 - $545 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Palms Hotel & Spa 4*
Number of rooms: 251
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Also Known As:
The Palms Hotel And Spa
The Palms Hotel Miami Beach
Palms Hotel Miami Beach
Palms South Beach
The Palms South Beach
Miami The Palms
Palms Miami
Hotel Style:
#18 Spa Hotel in Miami Beach
#26 Luxury Hotel in Miami Beach
#26 Business Hotel in Miami Beach
#28 On the Beach Hotel in Miami Beach
#28 Romantic Hotel in Miami Beach
#34 Family Hotel in Miami Beach
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