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The Palms Hotel & Spa

3025 Collins Avenue, Miami Beach, FL 33140-4106
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Guests1 room, 2 adults, 0 children
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$149
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Free cancellation until 10/23/19
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About

Location
Cleanliness
Service
Value
GreenLeaders Silver level
An oceanfront sanctuary in the heart of Miami Beach, just minutes from the South Beach entertainment district, The Palms Hotel & Spa combines refined service, laid-back sophistication and beachside serenity into a destination where wellness and environmental awareness are at the center of each guest experience. Enjoy freshly renovated lobby areas with an elegant colonial flair, a lush tropical garden oasis with secluded relaxation areas, a large swimming pool and comfortable lounges, cabanas and umbrellas at the pool and beach. Rooms offer either views of the ocean, tropical gardens or the cityscape, and feature flat-screen TVs, AVEDA toiletries, coffee makers, iPod docks and luxurious bedding. The hotel’s signature restaurant, ESSENSIA, offers local farm-to-table cuisine with unique Miami flavors on breezy covered terraces. The Lounge specializes on craft cocktails while the TIKI BAR offers casual fare and classic pool cocktails. The Palms AVEDA Spa offers a full-service salon, retail area and holistic spa treatments, delivering a highly personalized experience with rituals to awaken the senses. Inspired by the pristine environment surrounding the resort, tropical nature inspires all facets of the hotel, from the decor, to the products & services offered and its commitment to green practices. It is an independently owned and operated AAA 4-diamond rated hotel, a member of Preferred Hotels & Resorts Lifestyle Collection and Florida Green Lodging certified.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Business Center with Internet Access
Conference facilities
Free internet
Wifi
Public wifi
Internet
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Baggage storage
Concierge
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Ocean view
Non-smoking rooms
Suites
Family rooms
Air conditioning
Private beach
Minibar
Flatscreen TV
Housekeeping
Room service
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Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Ocean View
Hotel links
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3,615Reviews168Q+A100Room tips
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Popular mentions
We pulled up the Palms and you walk inside and it really isn't that impressive so I was concerned and worried. Check in went smooth. We went to the room and the room was really nice, updated and had a great rain shower. The food from room service was pretty good. The negatives: In the morning we went to the restaurant for breakfast. I got the buffet. I was really disappointing, Nothing impressive at all but I got it because it said on the menu that I would make my own Burrito, so I was super excited. I went to the egg chef and told him I wanted to make my own burrito. He looked at me like I was speaking a foreign language. He told me "I make eggs, this is my job what are you talking about". So that was odd. I then asked the waiter and he acted like I was insane. He told me no I didn't see that on the menu and he had no idea what I was talking about. I told him to get the menu. He came back and apologized and told me that he talked to other co-workers as well and in the history of working there no one has ever asked to make their own burrito like it offers on the menu. I told him I would like to and he told me he would get me a tortilla and I could put random stuff from then buffet in it. So he got me a tortilla and I obviously didn't do that because I didn't want to put waffles and oatmeal and fruit in my burrito. The waiter was nice about it, don't get me wrong that isn't my complaint, its just that the menu says you can make your own burrito and you can't. Also the toilet in the room was some low flow toilet where the pressure of the water is used to wash your hands. I am all about the environment but this is not a good idea.
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The beach property is full of seaweed, which is not cleaned at all for the customers to enjoy the beach. The pool had so much chlorine that it was impossible to swim in. And on the third night found cockroaches in the room at nighttime. Terrible experience. Never staying in this hotel again.
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Response from MarinaPrahad3025, Executive Assistant to GM at The Palms Hotel & Spa
Responded yesterday
Dear Alexander L, I am truly dishearten to read that your stay was unpleasant. It is through the eyes of our guests that we thrive to be better. We have already addressed the seaweed clean up with the City and also with our pool and beach team to ensure that our pool has just the right amount of chlorine levels. We have already reached out to you to discuss all the above issues as we want our guest to experience pure bliss. If allowed another opportunity we would like to restore your faith in us here at The Palms Thank you again for sharing your sentiments and rest assured they are taken seriously. Sincerely Marina Prashad Executive Assistant to GM
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Everything about this hotel was just right. Beautiful and comfortable lobby, nice bar with a very nice outdoor area for eating and drinking, big pool with lots of sun loungers, great access to the beach, nice rooms with huge beds and comfy seating. The staff - the bartenders and servers were super nice. More often than not you’ll get a really warm welcome, a good handshake and a nice chat, but it’s not in your face, they let you get on with eating and drinking. All other staff were genuinely lovely, and seemed interested in whether I was having a nice time. There’s a really relaxed attitude amongst the staff, not stuffy. But although they seemed relaxed they were attentive and gave excellent service. Something I’ve never seen before - most staff have their nationality printed on their name badge. Strange but a nice touch, nice conversation starter if nothing else. All in all, it’s just a lovely place. Whilst I was there, next to the pool, I booked another week at the same hotel next year, and I can’t wait to get back there.
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Response from MarinaPrahad3025, Executive Assistant to GM at The Palms Hotel & Spa
Responded 1 week ago
Dear Joe C, Thank you for taking the time to write this exceptional review of your most recent stay with us here at The Palms Hotel. We truly appreciate you highlighting our passionate team members who exceeded all of your expectations providing great service. We are delighted that you enjoyed so many aspects of our amenities. We are already looking forward to your next visit with us next year. Sincerely Marina Prashad Executive Assistant to GM
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This was my first time staying here and I will definitely be returning as a result of how satisfied my family n I were during our stay. Everyone was so friendly and helpful and seemed to enjoy their positions working within the resort. This happiness radiated thru out the entire resort also. Loved our time here!
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Response from MarinaPrahad3025, Executive Assistant to GM at The Palms Hotel & Spa
Responded 1 week ago
Dear Rayofsunshine410, I am elated to read such wonderful sentiments. We here at the Palms are happy that our team members exceeded your expectations and you enjoyed your family vacation. We are already looking forward to your next visit with us. Enjoy the rest of your week. Sincerely Marina Prashad Executive Assistant to GM
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I visit the Palms almost twice a year, and I choose this hotel because, not only for the location and facilities, but mainly for people who works here. The rooms are good, also the beds. The bathrooms are complete (a little small) but works. The fitness center is ok, small with plenty of machines and a Concept2 rowing machine :). It lack of funtional gym implements, like kettles or barbells. It could be easily solve. Easy beach access and nice pool area. I would like to thanks the outstanding service of Gabriel.
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Response from MarinaPrahad3025, Executive Assistant to GM at The Palms Hotel & Spa
Responded 1 week ago
Dear Gustavoarg, Thank you for taking the time to share such sincere sentiments. We always look forward to having you stay with us at The Palms. I am happy that you enjoyed so many aspects of your stay and with reviews like these we strive to be better. We will look into your suggestions enhance our fitness center for more fully functional workouts. We would also like to thank you for highlight our team member Gabriel who exceeded all of your expectations. I will be sure to let him know of your kind words. We are already looking forward to your next visit with us. Sincerely Marina Prashad Executive Assistant to GM
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PRICE RANGE
$176 - $565 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the palms hotel miami beach, the palms hotel and spa, palms hotel miami beach, palms south beach, the palms south beach, miami the palms, palms miami
LOCATION
United StatesFloridaMiami Beach
NUMBER OF ROOMS
251
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