Negative: We were told that they would not let us check in our room UNTIL we posted a positive review on Tripadvisor. We had to sit down in the lobby and write the reviews, then give it to them to read before they would give us our room key. They even took a picture of our review as proof that we indeed posted it. My boyfriend posted the review for us to get the key, but I really didn't appreciate being BULLIED into giving them a positive review. This busts their review to a note that is higher than it should, and Tripadvisor is therefore not an accurate representation of the hotel, which makes me really MAD that they would corrupt their note based on bullying people to post a positive review. Also the room had a extremely strong HUMIDITY odour and there was no way to air the room by opening the window as it was condemned. We asked to switch room. Although the new room was slightly better, the odour was still very significant. Fortunately we spent all day at the beach and all nights in clubs so we spent little time in this horrible odour. The shower and carpet smell dirty and we had 2 cockroaches in the shower when we came in at 2am. Thank god they were babies. We could not reach the wifi when at the pool. The pool is extremely small and the view is nothing like they say it on the website; the view is directly on the restaurant... Positive: The only good thing about this hotel is the location. You just have to cross the street to get to the beach, maybe 5-7 min walk to cross the street and all the sand and be at the water. The hotel is on Ocean Drive so everything is extremely accessible; everything you need to eat and for the nightlife. Be aware that it becomes crowded and noisy until very late. You can hear the nightlife from your room until 2-3 am. The staff (when they do not corrupt you into writing a review) is helpful. Free and fast access to towels, water and information. The housemaids are sweet and obliging.…
Exceptional hotel and brilliant location! Comfortable and clean room. Kai, Elsa and Shawanda were excellent, nothing was a problem and they were extremely helpful with any query. You get also great discounts in few restaurants around, beach towel, bicycles in perfect conditions. I am extremely happy and will return for sure. Thank you !
The perfect location if you’re looking into staying close by all the party vibes. Supper clean rooms! Lovely, respectful and very accommodating front desk staff members. Customer service is impeccable. I would and already recommended BREAKWATER HOTEL to all friends and family members. Don’t think twice. This is the place to book and be. Thank you to Kai, Elsa & Shawanda for everything.
The hotel, staff and location are AWESOME. Elsa, Shawanda and Kai took such great care of us. The huge bathrooms with double sink were especially great for our group of three. Chairs and water for the beach were the perfect touch. Loved the heated pool. We’ll be back!!
The hotel is very close to the beach, and it is in the middle of the vibe of Miami Beach. The restaurant of the hotel is Cuban style, with good food and friendly staff. The hotel room was very pleasant, large and comfortable. Cleaning services are excellent and we had coffe machine and water in our room. At the front desk we found everything we needed, informations, advise about the area, beach towels…..and friendly smiles. Special thanks to Elsa, Kai and Shawanda!
I loved my room. It is an older hotel so a little air freshener helped, but the room was in the corner and it had two walls of windows with palm trees right outside. Could watch the people go by jogging, walking, riding bikes, and had slight ocean views over the trees. I am so happy I found this place and this room. Restaurants, bars, little convince stores, everything within a minute walking distance. Great for what I wanted from it! From desk girls were great, Elsa and Shawanda.
I arrived a few hours early and Sekene and Shawanda were very accommodating and got me a room well before check-in time. Great customer service. Nice town with a lot of shops and restaurants. Lot of options for things to do.
The service was great. Kái,seken and shawanda provided me with great service. Everything was fine, everyone was nice and respectful. I enjoyed my time here and will certainly be back. The location was pretty good so I will be coming back with friends awfully pretty soon. My only concern concern was last night because I couldn't sleep due to the noise across the street from my room location, music playing very loud because as weunderstand it was Friday night and many people go out. Based on the above I would truly appreciate you allow me for a complementary or free late check out at 3pm today because I am flying back to my country tonight and I am very tired. The flight is around 9 hrs and I hardly sleep at airplanes. Expecting your confirmation Best regards Veronica Alaff Room 426…
Excellent customer service from Kai, Elsa and Shawanda. We arrived a little early, and were able to get early check in, very convenient. Great amenities, got chairs and towels to go to the beach and the views from the room are just unbeatable. Absolutely will stay here again.
Hotel has great location for people who wants easy access to beach and all the party life on the beach, rooms are nice and kept clean, if you have mouldy smell in the room check to reception if they can change room for you (staff will help you in everything you you could imagine) shoutout to great receptionists Sekene and Dania very friendly and nice.