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Four Points by Sheraton Miami Beach

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Four Points by Sheraton Miami Beach
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1,760 Reviews from our TripAdvisor Community

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Showing 1,076: English reviews
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Holmes Beach, Florida, United States
Reviewed 2 days ago NEW

I would stay again, Keep in mind there is a restaurant but nobody was eating there the entire time we were there. So we chose to go else where. The staff was good and helpful, the pool was nice the area around the pool needs to be remodeled. Great location for us as we came in for the boat show.

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Helpful?
Thank Cindy t
Bronx, New York
Reviewed 5 days ago NEW

Horrible expewrience from reservation to check out. Spent one and half hours just to make reservation as they kept giving me conflicting information on the phone. Never sent me an email confirmation after I finally made the reservation. When I came to check in they had charged me for an extra night when they had made a mistake with my...

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Helpful?
Thank BlackPlace2
New York, NY
Reviewed 6 days ago NEWvia mobile

As a part of the SPG group, I have high expectations of these hotels. The Four Points Sheraton failed miserably. The hotel overall needs a major facelift. The decor is outdated, the exterior is rusted with chipped paint, the check-in procedure is painful. I booked a room with "an amazing ocean view" and ended up with a view of the...

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Helpful?
Thank cpwwoman
Camillamaunsell, Quality Assurance Manager at Four Points by Sheraton Miami Beach, responded to this review

Dear Sir, Thank you for taking the time to write a review on our hotel. Your feedback is extremely valuable to us, as we strive to improve our quality of service every day and maintain a pleasant atmosphere for our guests. Let me start by apologizing for not meeting your expectations, I am by not means trying to make excuses...

Mexico City, Mexico
Reviewed 1 week ago via mobile

Where should I start? I don't recommend this hotel. Nice lobby, terrible rooms and service. The bed in my room was so old I am sure it has been there since my parents honeymoon. There is even rust around the electricity outlets and the carpet is disgusting. The internet gets disconnected every hour and they charge $8 dollars to receive...

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Helpful?
Thank eugeni0gp
Camillamaunsell, Quality Assurance Manager at Four Points by Sheraton Miami Beach, responded to this review

Dear eugeni0gp, Thank you for your review. I am sorry that we did not meet your expectations. I am sure you will be happy to know that we are under going a refurbishment so perhaps if you decide to stay with us again, which of course we would welcome, we might meet your expectations. From your comments it is clear...

Reviewed 1 week ago

Stayed at this hotel for 2 nights. Food was terrible and over priced. Beer was $8.00 per plastic cup. Room was OK nothing special. The best part was the beach but had to pay $35.00 for 2 chairs and a beach umbrella (per day). Ordered room service for breakfast. Took 1 1/2 hours to get it @ 18.00 plate. Won't...

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Helpful?
Thank Mauna D
Camillamaunsell, Quality Assurance Manager at Four Points by Sheraton Miami Beach, responded to this review

Dear Mauna, Thank you for taking the time to answer to our survey. Your feedback is extremely valuable to us, as we strive to improve our quality of service every day and maintain a pleasant atmosphere for our guests. I appreciate the comments in regards to the issues and problems that you had dealt with and I'd like to apologize...

Reviewed 1 week ago via mobile

Hotel staff was not caring. Our car 2016 Mustang got scratched by valet parking. Hot pop in pop machines. When booked I was told they would put me in a high room so we could have a view. (15th wedding anniversary) we were put on the 3rd floor BUT room # was in the 500's!!???. NO VIEW BUT PALM TREES.....

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1Thank Kimberly M
Madrid, Spain
Reviewed 2 weeks ago via mobile

The best of this hotel is the location Because you will have the beach ,stores , venues,restaurants and bars close to the hotel The hotel is under the brand of Sheraton,and this is a guarantee of services

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Helpful?
Thank Mantur
Camillamaunsell, Quality Assurance Manager at Four Points by Sheraton Miami Beach, responded to this review

Dear Mantur, Our team would like to thank you for taking the time to answer to our survey. Your feedback is extremely valuable to us, as we strive to improve our quality of service every day and maintain a pleasant atmosphere for our guests. I am very pleased that you have enjoyed your stay with us and we are looking...

Reviewed 2 weeks ago via mobile

Been here for 24 hours still 3 more Days to go and already bored about how staff here are so little caring. They don't really care. As a platinum member of SPG I confirm that no attitude not willing to solve problems are available here The rooms are old fashioned and not well maintained. Breakfast is very good. Buffet Stile...

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Helpful?
Thank Gustavo E
Camillamaunsell, Quality Assurance Mnager at Four Points by Sheraton Miami Beach, responded to this review

Dear Mr./Ms. Guestavo, Our team would like to thank you for taking the time to answer to our survey. Your feedback is extremely valuable to us, as we strive to improve our quality of service each and every day. We appreciate the comments in regards to the defects that you have dealt with and we would like to apologize for...

Reviewed 3 weeks ago via mobile

This was a decent hotel. Not the top of the line but not the bottom of the barrel either. They got my reservation wrong, I asked and paid for a jr suite with an ocean view. Once I got there I was told that the junior suites are on the bottom floors with not much of a view of the...

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Helpful?
Thank Mschocolet
Camillamaunsell, Quality Assurance Manager at Four Points by Sheraton Miami Beach, responded to this review

Thank you so much for your review, our team would like to thank you for taking the time to answer our survey. Your feedback is extremely valuable to us, as we strive to improve our quality of service every day and maintain a pleasant atmosphere for our guests. I am sorry that the room view was not up to your...

Sao Paulo, Brazil
Reviewed 3 weeks ago via mobile

Considering the location (Miami Beach), my family and I were expecting a very good hotel. But is only "regular". Bedroom kind of old, not so nice people, not so good breakfast, good infrastructure though. Good pools and access to the beach. I had a awful experience when I was checking out. I had made my reservation with 4 nights in...

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Helpful?
2Thank Christianrf F
Camillamaunsell, Quality Assurance Manager at Four Points by Sheraton Miami Beach, responded to this review

Our team would like to thank you for taking the time to answer to our survey. Your feedback is extremely valuable to us, as we strive to improve our quality of service every day and maintain a pleasant atmosphere for our guests. We appreciate the comments in regards to the defects that you have dealt with and we would like...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
Welcome to the Four Points by Sheraton Miami Beach. We've kept the historical charm and protected Miami Modern exterior of the building in tact while we've updated the interiors for your comfort. ... more   less 

Additional Information about Four Points by Sheraton Miami Beach

Address: 4343 Collins Avenue, Miami Beach, FL 33140
Location: United States > Florida > Miami Beach
Price Range: $178 - $365 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Four Points by Sheraton Miami Beach 3.5*
Number of rooms: 216
Reservation Options:
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Also Known As:
4 Points By Sheraton Miami Beach
Four Points By Sheraton Miami Beach Hotel Miami Beach
Four Points Sheraton Miami Beach
Sheraton Miami Beach
Four Points Miami Beach
Miami Beach Four Points
Miami Beach Sheraton
Hotel Style:
#89 On the Beach Hotel in Miami Beach
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Questions & Answers

Here's what travelers have asked, with answers from Four Points by Sheraton Miami Beach staff and other travelers.
44 questions
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20 days ago
Brooklyn, New York
4 months ago
United Kingdom

See all questions (44)

Questions? Get answers from Four Points by Sheraton Miami Beach staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“elevators were not close to rooms so no noise from them, not a long distance either just enough to keep the noise down.”
 of 5 bubbles cindyt356, 2 days ago | Read review
“Higher floors have better views”
 of 5 bubbles tara1709, 4 weeks ago | Read review
“best views on higher floors”
 of 5 bubbles snowymtn, Jan 4, 2017 | Read review
“Upgrade to the ocean view with a balcony”
 of 5 bubbles Rushtotravel, Dec 27, 2016 | Read review
“Definitely not ocean-front if you like sleep”
 of 5 bubbles freqtrav88, Dec 4, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question