Stayed at the hotel last week on way to the Keys and was surprised to see such a great place in a great location as dirty as it was especially during this pandemic. Trash everywhere from around pool area to inside the elevator. Will not stay again.
We love your place! We came for many years here. Location, personnel, service and amenities and food are excellent! We thank especially Onelis Mosqueda for helping us feeling like at home in our suite. Wishing you all Happy Holidays!
There were so many extra fees not included in the booking process that was ridiculous. I wouldn’t have been so upset had I known what the total would have been but our trip was almost twice as expensive as we were expecting.
Checking in was smooth. Rooms are beautiful and clean. Property is just what we were looking for. I can’t wait to experience more. The only thing that disappointed me was that am employee told me over the phone before I arrived that I had a choice of self or valet parking and sled was $24 so I didn’t choose the $35 parking at booking. Now there is not self parking and I have to pay $47/night for valet and they couldn’t honor. But otherwise I would recommend
Less pros then cons unfortunately.. Pros: Bed was comfortable, loved the beach access and views, got complimentary late check out at 2pm due to a late flight which was nice Cons: In the six nights we stayed our room was only cleaned maybe 3 times but not mopped even once- dust bunnies&hair all over the floor, plus I found a pile of dead bugs (?ants) by the balcony which was disgusting. Bathroom was very outdated, especially the shower head which looked rusty. Also the water would come out both ends, from the shower head and the tub faucet, when taking a shower-super annoying plus a huge waste of water. Also one day we came back to our room after housekeeping with the toilet seat up with dry urine stains around it....it obviously wasnt us since werent in the room all day...so I guess housekeeping was using our toilets and not cleaning them. Bathrobes were not provided in the rooms like it said they would be online, we got them days later after we asked. Pillows were too high it made your neck hurt after a while, and they dont have any other options. One towel I had used to wipe my face had a dry washed old bandaid on it which I noticed after wiping my face- still makes me want to vomit thinking about it. All the sun loungers &umbrellas are taken from the beach at 5:30 but the beach closes at 8?? It doesn't make sense and this information wasnt anywhere so on our first day we were swimming in the ocean and came out to no loungers or towels which were on top. They will take the umbrella and sun bed while you are literally laying on top of it. Beach had seaweed but it was manageable. Service was poor, no one really cares. Cafe had good coffee but the chocolate croissant I got had expired sour filling inside it probably from being left out too long. Also there is basically nothing walking distance to eat around. You have to take an uber which is about a 10min drive for 9$ for any restaurants to eat or have it delivered because the kitchen at the hotel closes at 6 and its honestly way too expensive. No water in lobby. None of the "new" restrictions were listed anywhere- and it would be helpful to have these things listed on the website so people know before they come like restaurant is closed, no room service, ect. instead of having to figure things out on our own.…