We loved everything from our room, the amenities, the service, the food, and drinks. Our daughter loved the rooftop pool and the beach! The food was incredible, everything we ate and drank was very high quality. We felt like royalty at The Betsty. We can't wait to go back.
Amazing hospitality from the start. What a crew at the Betsy! Warmly greeted and waved farewell by Juan, efficiently checked in and out by Chris, served drinks and dinner with class by Mikaela, delivered breakfast with grace by Barbara, and taken on a detailed tour in style by Paul! I was mesmerized by the artist theme and enjoyed the photography, poetry and jazz. The easy access to the beach including longe chairs and towels was priceless. The room was clean, cozy and quiet. The location was superb and enjoyed strolling down Ocean Drive and Collins. Can’t wait to come back and grateful to have discovered this special place! Thank you for a fantastic experience.
Perfect location, at the beginning of Ocean Drive. The hotel is beautifully decorated. Everywhere nice pictures, art, furniture, really nicely done. The hotel has style, and you feel treated as a VIP the minute you walk in. We arrived early, but we got an early check-in at no cost. We had to leave the next day for the airport and we got a late check-out for one of the rooms to 3 PM. Again, at no cost. We also got a free upgrade to a suite for one of the rooms. Thank you Fritzner and Antonio for your great hospitality and service! The pool is great and spacious. The rooms were very nice and the service in the hotel is excellent. We had breakfast and dinner in the hotel and the quality of the food and the service were really excellent. There are a few remarks: - service at the pool is below average, the serving is slow and uninterested and does not match to the overall quality of the hotel - the lay out is complex, as they bought a connected hotel and made it part of the Betsy. You need to walk through different buildings which makes it a bit complex - Rooms in the annexed hotel are better that in the original Betsy (a bit dated). Overall a great hotel on a perfect spot. Will certainly come back!…
Had a great 7 night stay at the Betsy. Staff were friendly and helpful on arrival. Hotel has great facilities 2 pools and bars and the edition of the beds at the beach was great too. Breakfast was great, we had $32 credit each everyday and food is very high quality. Thank you to Sheila for going above and beyond in the restaurant. Gym was a little out dated and needed repairs. The library was lovely. Location of the hotel was great too. Would 100% stay again if back!
Stayed at the hotel on a family holiday for 8 nights in 2 rooms. Location was fabulous and general upkeep was good. However when checking in we did not feel very welcomed and hotel facilities were not clearly explained to us. On the room front once finding the room though navigating the quirky hotel layout rooms were nicely furnished but on the small side. Following our first 24 hours at the hotel we had a number of issues at the hotel with room service/ bar services/ room maintenance / air-conditioning and gym equipment, the issues were raised with the duty manager and the hotel did accommodate us with a new room and reassurances on other complaints. However throughout our stay the service at the bars (pool and main bar) were poor. Guests continually were waiting forever to get a drink and even if you went up to the bar you would not necessarily be served. Staff would often be focused on other things which did not include the guests. In the restaurant we did not experience any issues with service or the quality of the food and we would like to thank Jose for his service whilst we were at the hotel and Art for helping us to plan our stay In summary if the bar services were improved our stay would have been much more enjoyable. We look forward to hearing about the improvements before coming to stay again.…
This is our third stay at the Betsy and it continues to be a haven for us. The rooms are comfortable & well appointed, the rooftop pool and bar are great with magnificent views of the downtown Miami skyline and the beach is right across the road with complimentary sun lounges, umbrellas and towels. A big shout out to Fritzner on reception who welcomed us on our arrival and arranged a later check-out before our evening departure/flight back to Australia! Until next time Betsy!
This hotel is an absolute gem in Miami situated right on Ocean Drive directly opposite the Beach. The hotel is beautiful with amazing vibe, art and culture. The facilities tick the box and some and the hotel and rooms are fresh and clean. The food is fantastic with a great choice for every meal. The location is brilliant for both the beach and also for experiencing the evening energy along ocean drive. A big shout out to all the amazing staff that look after everyone with great care and attention. Thanks to Juan, Hendrik and Chris and all the others who were all so kind and helpful during our stay. We also loved the dogs and my youngest son was so happy to be able to say hi to them.
The photos that they present of the hotel do not coordinate with what you really see there, it is an old building, it lacks maintenance, one of the elevators did not work on one of the days and the stay was more difficult! too much cost, excessively expensive for the service they provide! I give it one star because you can't give less 👎🏻👎🏻
We had a perfect holiday at the Betsy. The location is idea, the food delicious - special thanks to Barbara, the staff helpful and attentive - thank you Fritzner for making the last day perfect. We hope to come back,
We had a perfect stay at the Betsy South Beach. We were greeted with Prosecco and cold water. The location was ideal-right across from the beach on Ocean Drive. Chairs and umbrellas for the beach included. Rooftop pool to die for! Make sure to go around sundown. Great dining on site. Nightly music. The rooms were lovely with charming details. Extremely clean and well kept. The staff was wonderful and so attentive! Special praise goes to Fritzner for being courteous, helpful and the consummate professional, and for setting me up in an amazing ocean view room! Also, Fritz, excellent, helpful and thoughtful. Miami is lovely; Miami at the Betsy was perfect. Hoping it will become our new go-to for the annual trip to Miami.:)