10/10 Service! Chantal provides amazing service and goes above and beyond to make sure you have a good experience. She took care of us the four days we were there at the Baia club and our experience would not have been the same without her! Thank you Chantal!!
The hotel is beautiful and it has a really nice view. The breakfast was really good and the staff was really attentive. Thanks Eric for your warm welcoming. Some things could be better, but it’s little details of maintenance like checking the state of the doors and telephone in the rooms
Great setting and amazing service from Norma who looked after us in the restaurant! She was so friendly and helpful every day. All the food was really fresh and the views are amazing over Biscayne bay
Erik was super helpful. i was arriving to the hotel with groceries and he came out and immediately gave me a hand with my bags and brought them all up to the room. I appreciate his help. Really great bellman
Erik the bellman at the Mondrian was super proffesional with helping us at arrival. The service from him was amazing and we appreciate how nice he was and helpful he was in getting us to our room at the mondrian
Overall great vibes and great service! Juan López was a great waiter and very attentive! Loved his energy and the view at this restaurant was spectacular. I recommend the cauliflower since I am vegetarian! Joaquin was also amazing. He has a heavy pour for the wine which is always a plus 😜
Juan López and Joaquín provided the best service ever! Food and everything was great. They were very attentive and friendly, taking care of all of our family throughout the dinner night! Made dinner truly special
The service is the best. Joaquín you are the best great food too !! . This restaurant has left the best impressions! Hospitable hosts, delicious dishes, beautiful presentation, wide wine list and wonderful dessert. I recommend to everyone! I would like to come back here again and again.
It was a great stay, wish I could’ve stayed longer, Demarco and Sander were excellent with handling my luggage. Kam did a great job with the drinks. The pool was cool. Although I believed initially that the spa was included with the stay
Had an awesome experience at the pool. The entire staff was super accommodating. Anthony and a Carlos helped out Getting us a table and making sure we had a great time. Music and atmosphere gets good on weekends around 3p. But get here early to secure a good spot.
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