Isreal, Eron and the rest of the gentlemen working at the W beach were beyond helpful, respectful and took the utmost care of my party. I highly recommend to anyone looking for excellent service, they went above and beyond! We enjoyed our time so much we changed our plans to come back the following day
Me and a group of friends flew in from Philadelphia, New York, and New Jersey. We took our very first “ Friends Trip” and decided to pay a visit to the W hotel as we heard such good things. The hotel itself was beautiful and the people were polite. However, what stuck out most to me during our time there was the amazing pool manager Mike!! He was so kind and welcoming, he treated me and my group of friends as if we were his very own family. He even recommended places for us to have dinner while we were in town. We tried one and the food was amazing. People like Mike are rare to find when traveling these days. At the hotel we were provided with pool chairs and towels in the shade, complimentary water infused with lemon and limes, and also given menus to order lunch pool side. We really appreciate Mike for his hospitality and providing such great service. I would absolutely visit this hotel again knowing that Mike will make my stay very comfortable.…
Anais and Eron helped us get a perfect spot on the beach to enjoy some girl time. Super friendly super helpful. Will 100% come back because they were the best and this beach is gorgeous. So Lux! 👑👑👑
I love the beach here! Eron and Anais set us up and they were absolutely amazing- look for them on the beach! I can’t say enough good things about it. The chairs are set up really close to the water unlike other hotels I’ve stayed at, the service is fast, the food is amazing. I especially recommend the p3 juice. 10/10 and the exceptional service really made the trip special for my girlfriends. Will be back!
My absolute favorite hotel when in Miami. Had a really nice stay this weekend where Aaron took care of us at the beach. Him and Annalise made sure our beach chairs were always ready and anything we needed was taken care of. Would highly recommend again given the vibe and incredible customer service 👌🏻
Relaxation at its finest. Clean and beautiful inside and out!!! We had an extraordinary time poolside, especially with our new girlfriend Noelys. We were lucky enough to meet her our first day and spent our tequila happy hours in her company. Cheers W SoBe!!!
Recently visited the beach at the W Hotel in South beach Fl. The beach staff is amazing Arold and Adrian are the true meaning to customer service. The beach was packed because of the polo match but the staff at the beach was unfazed. Food was amazing amd arrived quickly. Can’t say enough about the experience and look forward to returning soon A+++
Had an amazing time here. Really great experience and We’ve been coming for years. In particular, Ana at the pool was a ray of sunshine in addition to all the Miami sunshine. She’s so nice and so helpful.
The beach service was great and the food/drinks were spectacular. Highlights of my visit: 1) The popsicles! It was such a hot day but the various flavors were delicious (pro tip: put them in your cocktails) 2) The service. Corbin & Arold we’re very attentive and took care of everything. Thanks again! I will surely be coming back soon.
Stylish hotel, really nice interior design, nice pool. Got a fantastic upgrade to a suite with several balconies and gorgeous views of the ocean and Miami on our recent stay. The situation in the entrance area has not been optimally planned. The lobby is like a train station concourse, hectic and noisy. The employees at the pool, at the bar and on the beach sometimes forget to do their job out of sheer coolness and/or arrogance. All in all a great hotel though, we'll be back!
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