First off we had very high expectations for the W Hotel after reading the reviews. The hotel itself is very clean . The first morning we had a simple breakfast. My wife had avocado toast, which was not very good. The bread was too soggy not very flavorful with the seasoning, and the egg was not even completely being done. I had a all white egg omelette, which was also not very flavorful not much seasoning to it. The potatoes are simple potatoes. We had a ok time at the pool which can be very packed so either get there early or you might be waiting hours for a place to sit. We went to the beach stayed for a few hours and to got cleaned up in our room. We asked for your room to be cleaned up while we was out. When we got back we had stained sheets on our bed just nasty. Not very happy about that paying over $2000 for a 2 day trip…
Amazing amazing amazing, the best customer service experience ever! Everyone was so kind hospitable and accommodating. From the monomer we checked in they made us feel so comfortable, called us everyday to make sure we were happy and if we need anything. I couldn’t belive how amazing this hotel was. Thank you W for making our stay incredible.
I decided to rent a cabana at the beach… what an amazing experience. The hospitality from Ricardo Daly , absolutely incredible. He went above and beyond to accommodate our party. We were celebrating a special birthday and he was so thoughtful and bought a dessert for us to enjoy and sing happy birthday. He was constantly checking up on us and other guest too-I was observing his interaction with others. Ricardo honestly, exceeded my expectations.
Amazing time at the Beach! Ricky the manager was great. He took care of everything for us. Made the day so much more pleasurable! This is our go to Hotel when we are in Miami🍾🎉🎉🎉. We we’re a group of 30 very needy guests, and Ricky was there for us with a smile!
A brilliant stay as ever. James and Keith at the WET pool and bar made the stay as easy as ever, taking good care of the while family Excellent people! The Miami South Beach W as a whole is the best place to stay down here.
Love the W have been here on multiple occasions. The service is impeccable and the people that work there are friendly at all times and excellent at their jobs. James deserves a call out who was always eager to help and had a smile on his face. It always made my day!
I was very well served by the beach attendant's: Rainer, Octavio, Javier, Albert and David! They are amazing, super funny and super kind! I was going stressed after work to the beach and these boys brightened my day! Thank you W for the amazing reception! And especially thank you to the Beach Attendents!
My family and I went to the W over the weekend and we had An amazing time. We were under the umbrella on the beach and had amazing service. The drinks were yummy and the food delicious. We were served on like royalty and this was during spring break time! Everyone was checking in on us making sure we were taken care of. I have to give a special shout out to Ricky!! He is the best manager I have had the pleasure to meet on the beach. He was super hospitable and made us feel like family. I hope to visit the W again soon.
overall experience of the hotel was fantastic. Leo and James took customer service to a whole different level and the care for our needs felt like a priority. Natalie the pool server also was very sweet and made sure we had consistent service in the adult pool.
Ricardo Daly was such a great help to us when we needed a bathroom and even walked us there and back. He was so kind and thoughtful and made us feel safe. I really appreciate him n he deserves a raise
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