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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travelers.
It was coming up on my bday weekend and my sister insisted that we stay a night out on the beach. I like the location of this hotel being it is on the quieter end of the beach. The beach area was nice and the...More
Thank TeeOli
Response from mel r, Front Office Manager at SLS South BeachResponded 1 week ago
Dear TeeOli,
Happy Belated Birthday!!!!! Thank you for sharing your birthday with us and allowing the SLS South Beach to create great memories during a special time. Our team members Sam, Hannah, Angie and Katsuya Manager Robert truly appreciate your kind words. Hopefully during your...More
I’ll start by saying that SLS was one of the most fun hotels we have stayed in. We usually travel to Miami in February from Pennsylvania. We have stayed in a few hotels on Collins avenue and SLS was the latest. The hotel staff weee...More
Thank Mayra Elizabeth V
Response from mel r, Front Office Manager at SLS South BeachResponded 1 week ago
Dear Mayra Elizabeth V,
Awesome title to "Great Hotel and great location"! Happy to hear that your stay was great. I would love to give you a personal tour of our Suites and Villas which offers more of a spacious accommodation during your next trip...More
I cannot stress how much fun we had at this hotel!! The hotel accommodations were impeccable but even more outstanding was the exceptional customer service from the staff there. We are seasoned travelers and this hotel by far had the friendliest and customer service oriented...More
2 Thank susyp2010
Response from mel r, Front Office Manager at SLS South BeachResponded 1 week ago
Dear SusyP2010,
Congratulations on your graduation!!!! Thank you so much for sharing your such a memorable moment with us and creating more. Happy to hear my management team Raymond, Darian, and Boba provided you with exceptional service. Giovanni is definitely a rock star;happy that you...More
As usual the SLS continues to impress me, I stayed in a couple other SLS’s specially in Beverly Hills but in south beach the atmosphere was totally different, from check in to check out Angie assisted with every detail ! Making our weekend memorable. Room...More
1 Thank Ziadrahme
Response from mel r, Front Office Manager at SLS South BeachResponded 2 weeks ago
Dear Ziadrahme ,
It was truly a pleasure hosting you during you most recent visit. I'm equally happy to hear that Angie provided you exceptional services that made your weekend "memorable". We are proud to be a part of the The Hotel Collection by AMEX...More
I travel about 150 nights per year and stay at many top hotels around the world. In an area of town (South Beach) where service-oriented individuals and staff are tough to come by, the SLS has managed to amass an incredible team.
Under the leadership...More
