Impala Hotel
1228 Collins Ave., Miami Beach, FL 33139-4607
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Room & Suite (333)
Dining (16)
About
#60 of 235 hotels in Miami Beach
Location
4.8
Cleanliness
4.5
Service
4.5
Value
4.2
"Italian Elegance in the middle of South Beach." Meditteranean gem hidden in the middle of South Beach, the Impala Hotel is the ideal base for your romantic getaway in Florida. Hidden from the intense activity of the surroundings, this soothing calm location will warmly welcome you in one of its 17 rooms. You will enter the property by walking underneath an archway, and then through a landscaped walkway and courtyard, passing by a fountain. Built by Gianni Versace's architect, the Impala Hotel features numerous elements originally intended for the Versace Mansion, including an Italian-made floor mosaic in the lobby. Comfortable rooms feature wrought iron fixtures, wood furniture, and luxury bathrooms with coral rock. You will enjoy a fine dining at the Spiga Restaurant, an Award-Winning authentic Italian establishment.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Restaurant
Nightclub / DJ
Pets Allowed ( Dog / Pet Friendly )
Car hire
Massage
Baggage storage
Paid public parking nearby
Wifi
Breakfast available
Concierge
Non-smoking hotel
Outdoor furniture
24-hour front desk
Laundry service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Safe
Bottled water
Refrigerator
Flatscreen TV
Bath / shower
Iron
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quaint
Quiet
Languages Spoken
English, Spanish
Location
100Great for walkers
Grade: 100 out of 100
173Restaurantswithin 0.3 miles
58Attractionswithin 0.3 miles
Contact
1228 Collins Ave., Miami Beach, FL 33139-4607
Getting there
Rental CarsSee rental cars from $36/day
927Reviews14Q+A100Room tips
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Watch out for the "RESORT FEE". This place charged $197.80 in resort fees on a 2 night stay advertised as being a $165.50/night room. They inflate the cost that much!!!! I didn't realize until it was too late and they say the fee is non-refundable. This. Is. Not. A. Resort! There is no pool, no spa, no restaurant and no front desk and they never answer their phone(s). Yes, the front desk is in another hotel down the street that doubles as their chek in desk. I found three different phone numbers online and none of them even rang. They all just went to a 'not in service' announcement. Tahnk god I got a different hotel for the other 3 days I stayed. I paid less for 3 nights at the Crest hotel down the way than I did for 2 nights at the Impala and the Crest has a pool.
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Date of stay: February 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jennifer Ronan, Owner at Impala Hotel
Responded 3 weeks ago
Hello Brian, Thank you for sharing your feedback related to a recent reservation experience with The Impala Hotel, and we are sorry to learn of the troubles you have described. We do not charge resort fees at the Impala and have not done so for many months now. Please send us an email directly at review@luxurbanhotels.com for an opportunity to investigate the breakdown of what you were charged at the property and an opportunity to correct any possible errors or misunderstandings. Thanks in advance, and we look forward to hearing from you soon. Sincerely, LuxUrban Hotels Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Charles J wrote a review Feb 2023
Michael and the front desk staff were fantastic. Very good at solving problems and helping guests in need. Great location, very comfortable beds, nice space and good value. Nice French Bakery and Dive bar less than two blocks away.
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Date of stay: February 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jennifer Ronan, Owner at Impala Hotel
Responded Feb 7, 2023
Thanks so much for taking the time to share your feedback related to a recent stay at The Impala Hotel! We love all the positive comments, especially those related to our staff, and will be sure to let Michael know that you gave him a shout out! Thanks for being our valued guest!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Seriously? This Hotel has a rating of 4.5? A 4-Star Hotel??? Who rated that!!!??? First, check-in is across at La Flora - When there are people at the reception, which isn't always the case and they're not really in a hurry to come to you even though they know you are waiting for them, they are not the friendliest people. Once at Impala, the Exterior is really nice - A few chairs & tables scattered around and then you get to the lobby. Our room was up the stairs - King Suite if I recall well (there is no mention of it on my receipt!). Anyway, the sofa bed is an absolute joke - You can feel the springs, which make it up for a very uncomfortable night, and when you pull the bed out, it is all crooked and broken in places, it looks like a sofa bed from 1950! Anyway, we had some sort of a jet tun bathtub in the bathroom - We were three people and we never managed to find the way it works! All we had was HOT water, the water was slow slow to come out that after 1 hour it was only half full, and the only way I found to get some cold water was to use a bucket and fill it up many, many times from the sink faucet and then pour the cold water into the tub!!! Forget about the "jets", again, no way to figure that out! Then, they knew we were three people sleeping there so we needed bed sheets and pillow and blanket for the sofa bed! We did not have anyof that! We had to dress again, go back outsiode to La Flora and wait for 10 mintues at the reception as there was no-one there! For $200 CDN per night, I was expecting MUCH better! We had an ok night on the main bed, hence the 2-star instead of the 1-star.…
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Date of stay: December 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Reviews Manager, Owner at Impala Hotel
Responded Jan 6, 2023
Hello Steff, Thank you for taking the time to provide us with feedback related to your stay at the Impala Hotel and we are very sorry to hear that you had so many troubles. We have shared your comments with the General Manager of the property for immediate action both with staff and with the maintenance team to make sure the issues with the tub and water that you have mentioned are properly fixed. Please know that we take your feedback very seriously and will do our best to make sure every item is corrected to ensure a positive experience next time, should you ever choose to give us a try again. Sincerely, LuxUrban Hotels Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel is advertised on AGODA for $87/night However, there is an ADDITIONAL "service charge" of $198.00 A complete fraud. Never going to do business with them again!!! Avoid at all costs! They take the ScaMiami to a whole new level
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Date of stay: May 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
My husband and I were scheduled to stay at the Impala for one night before we were to head back home after spending a week in Key West. I received an email 4 hours before check in that Impala was canceling our reservation due to "technical difficulties". Luckily, I checked my email before we started driving back to Miami. I had to scramble to find a new hotel. In the email they offered 5% off for a future visit. Um, no thanks! Definitely would not recommend.
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Date of stay: May 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I do not take giving a one star lightly. If you are the owner of this property, I hope you find my comments helpful and can improve on them. Without a car, I would probably give this a review of 4 or 5 stars. First the good: The room itself is very nice. We have a suite, with 2 very big TVs, although we are not there to watch TV. The bed is very comfortable, and the room has central air/heat so it's very quiet. What our room lacks in views is made up for by being very quiet in a very bustling South Miami Beach neighborhood. Yes, I like quiet rooms. A couple dings: The couch was broken (I think it's a hide-a-bed mechanism), and the ice maker was broken. The shower is very nice, but confusing to operate. Now getting to the bad, the parking: It's valet parking, 30 minutes off site and $30/day. Once we got the hang of it, it was OK, you just plan for not coming and going frequently. Tt takes 30 minutes advance notice to get the car. Valet staff was polite and professional Note: that after talking to people, the city of Miami Beach put up special barricades that blocked off any turns on or off Collins St this year for spring break. This is not something they do every year. Not the best, but it gets worse. Yesterday we came back to the hotel about 6 pm, and the streets were barricaded. We drove by the one parking spot for valet and there was a car in it. My wife called the hotel to get instructions and no one answered the phone. It took 45 minutes to get off Collins Ave. We found a place to eat a couple miles away in a non-barricaded part of the city and had a nice meal. My wife was shaking she was so mad. I dropped my wife off on the next block and she went in to the hotel. We are now getting to the 1 star part. My wife found out that the hotel clerk parked in the one and only valet parting spot, and told my wife that we should part on 16th street, 4 blocks away! This clerk needs to be fired,. The next clerk got the first clerk to leave and we finally parked in the valet spot 4 hours late after our first attempt. We found out later that we could have parted in any of the valet parking spots for the restaurant or hotels on the block. It's the same Valet service. It would have been nice to be told that up front. Part 2 of the 1 star rating: The second clerk, that was so helpful, gave me the phone number of the property management company, so I could tell them about our experience. I tried calling that number and the mail box was full. Major red flag. So I'm sharing my experience here. You need to train and screen your staff. I would be very reluctant to stay at any of their properties.…
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Date of stay: March 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
My husband and I booked a "Deluxe Room, 1 King Bed" with Impala Hotel. When we arrived we were told by the front desk that the room we reserved was not only not available, it did not even exist and the only room Impala had available was a room with two queen beds. We tried to speak with the manager twice before checking out to have the price difference credited back to us but was not able to connect or have him get back to us. We tried again thru Expedia and emailing after checkout and was told the small cold room on the ground floor with two queen beds was comparable to a Deluxe King room so a price adjustment was not warranted. However, if we had booked a Queen room in the 1st place, it would have been 1/2 the price! So I am now going to take it up Amex. In addition to the false advertising and poor client service, the room was extremely cold (no heating at at hotel) and noisy.…
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Date of stay: February 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
If you look at the pictures you would think that based on the room description you would have your own balcony, but no, you are sharing it with three other rooms if you are staying in any of "suites." Although this was misleading we enjoyed our stay there although the TV did not work well as it kept turning off every two minutes.
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Date of stay: January 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
You can't beat the location - 12th and Collins, within walking distance of amazing restaurants and shopping, not to mention 1 block from the beach just around the corner. The staff was nice and friendly, and I was especially grateful for the stash of sunblock they had behind the desk (my stay was short so I was grateful to be able to borrow a bottle for the day). They also allow you to borrow beach towels. The hotel is no frills but clean with a very charming decor. In this COVID world there was some slight wear and tear, but nothing that would deter me from staying there again. I personally didn't go to Miami to sit around my hotel all day :). There's only 17 rooms or so across two floors and there is no elevator, so be sure to ask for the ground floor if you have an issue with stairs. Also, probably due to staff shortages, there was no one on site at the Impala. If you needed anything, you had to go next door to the Flora where the main desk was (e.g., extra coffee for the machine in the morning, check-in/check-out). But, like I said... we're still in COVID, plus it's a bit off-season. Not sure if it's like that year-round. I enjoyed myself - would stay again. Special shoutout to John and Carlos for their smiles and hospitality :).…
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Date of stay: January 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I recently booked a hotel room at Impala. Each page of the reservation process displayed the total cost of the booking in large bold green print. The next day, I received an email confirmation for a significantly higher cost and this amount was also reflected in my credit card transactions. When I returned to the booking page I noticed that further down on the screen, in tiny light gray print, is a fee disclosure of $209.20 and an additional 14% service charge. It would have been impossible to notice this hidden cost without explicitly looking for it. I immediately requested to cancel the reservation, within less than 24 hours of the original booking. The hotel asked me to contact Booking.com, which apparently manages the bookings made through Impala's company website. Booking.com filed a request to cancel on my behalf and today I received notification that Impala would only grant hotel credit for the cancellation and not a refund. I have since been unable to reach Impala by phone. There are far nicer hotels listed for the true price of the room and this is clearly an attempt by Impala to Swindle consumers into overpaying.…
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Date of stay: December 2021
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
PRICE RANGE
$128 - $233 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
impala hotel miami beach, impala miami beach
LOCATION
United StatesFloridaMiami BeachFlamingo / Lummus
NUMBER OF ROOMS
1
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Frequently Asked Questions about Impala Hotel
Which popular attractions are close to Impala Hotel?
Nearby attractions include Art Deco Tours (0.2 miles), Salsa Mia (0.3 miles), and Lummus Park Beach (0.2 miles).
What are some of the property amenities at Impala Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and laundry service.
Which room amenities are available at Impala Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Impala Hotel?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Impala Hotel?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to Impala Hotel?
Conveniently located restaurants include Paperfish, Pane & Vino, and Birdcage Cafe.
Is Impala Hotel located near the city center?
Yes, it is 0.7 miles away from the center of Miami Beach.
Are pets allowed at Impala Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Impala Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Impala Hotel?
Many travelers enjoy visiting Freedom Tower at Miami Dade College (3.6 miles), The Fillmore Miami Beach at the Jackie Gleason Theater (0.6 miles), and Art Deco Historic District (0.2 miles).
Is Impala Hotel accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.