Checked out of the hotel and my shoes were left and it was immediately told to me that they were not there before checking and the front desk at checkout told me that my credit card hold would return back to me in 3 to 5 days….. I called the hotel many days after that and the rude receptionist said there was never a hold…. Which I know it was because it still appears on my account as pending by the hotel and my bank informed yo me that the bank of the hotel has not released it. And besides the elevator is a joke it kept getting stuck the whole trip!! Will not return!
My girl celebrated her birthday in south beach with some friends.. We stayed in this hotel and it was an amazing experience.. Our room is very clean and you would see house keeping cleaning everyday in the hotel.. Staff are very helpful with all that we needed.. Free breakfast in havana is amazing, same food everyday but it helps lessen the spending for the day.. I saw some reviews that some people complaint about how far the free chairs and umbrellas are, it’s not that far and it’s a nice walk in the morning.. Would definitely recommend this hotel and I would love to come back..
Walked in, lobby reaked of smoke and we walked right up the street to a different hotel. We didn't even check in. Even after telling them we couldn't stay due to smoke allergies, no refund was offered and they tried to keep a $200 deposit. Very shady, stay away.
We had a very strange time at this hotel. The hotel has the right idea but misses the mark in ways that make it impossible to recommend. First, our room's bed squeaked so badly, that we couldn't move an inch without the squeak waking us all night. And the mattress was horribly sagging in the middle. It was quality to be expected in a cheap motel. Our room also had no towels, and we had to go to the front desk to get them ourselves. They were basically thread bare when we got them... that's when we realized our room had NO TOWEL HOOKS. Bathroom door is frosted glass that lets in light from the street all night and shows the silhouette of whoever is using the bathroom.... not so romantic. Just so so strange.. it's as if no one has ever stayed in this room and realized these things? We complained to a totally apathetic front desk employee in the morning who offered no apology or understanding, simply informed us they were fully booked. We said we would like the manager to take a look at our situation in that case, and the front desk person then told me to email the manager for faster service. Umm.. no? We are on vacation and I've already taken the time to inform the front desk about the issues. Ball's in your court from here, thanks! To the hotel's credit, they did give us two alternative room options later, although the first one they tried to show us was occupied (oops) when we walked in. Second one was right next to our original room, but had a much better bed. Walls are crazy thin. Room across from us blasted music, which we still preferred to the couple having an hours-long fight next door. I did hear a staff member knock on doors to ask for quiet, but the fighting continued later. You'll need a white noise app or ear plugs at the minimum. The old-fashioned elevator is cute but needs some maintenance and does not work properly 50% of the time. All this on top of being charged an extra $25 a day for breakfast at a different location and some towels and beach chairs, and there's just no way I can recommend this place.…
Only came for a night and even though it was very in and out, I didn’t find it to be the best service, I did expect a little more than what I received but I guess that is becuase I needed to spend more time there. Next time.